I rarely leave negative reviews, but I feel obligated to share our experience so that others can…read moremake an informed decision. We brought my daughter's senior prom dress to this shop for alterations after hearing many positive recommendations. The dress was her dream prom dress and cost approximately $350. From the beginning, the owner mentioned that the requested alteration might be difficult due to the design of the dress. However, the shop accepted the job and never indicated that the alteration could not be completed successfully. When we picked up the dress, it had significant fit issues, visible puckering, uneven stitching, and multiple snags in the fabric. We returned immediately, and to their credit, the staff was kind and agreed to attempt repairs. When we picked up the dress for a second time, not only were many of the original concerns still present, but the dress had additional snags, pulls, loose threads, and further damage to the fabric. When I pointed out the condition of the dress, I was told that the material was very sensitive and that precautions had been taken while handling it. While I understand that some fabrics require extra care, the dress was returned to us in worse condition than when it was originally dropped off. Throughout the process, the owner was polite and not argumentative. I also appreciate that the shop refunded the alteration fee without hesitation. My disappointment is not with the customer service, but with the outcome and the lack of accountability for the condition in which the dress was returned. In the end, my daughter was left without a wearable version of the dress she had chosen for her senior prom. I am sharing this experience because I wish I had known beforehand that a delicate fabric and a more complex alteration carried a risk of significant damage. Had I seen a review describing an experience like ours, I would have chosen a different option for such an important dress.

Well run, dependable, friendly staff and they also do quality tailoring. Just choose this place and…read morebe comfortable.

Pros: The staff is friendly and accommodating…read more Con: The quality of cleaning and pressing has declined over the last few years. Most recently, my black clothing came back from cleaning covered in lint and pet hair. I have no pets. Also, my slacks came back with with lint and multiple unwanted creases. They should inspect their work before collecting payment.

I couldn't be happier with my experience at Family Cleaners! As a first-time customer, I brought in…read moremy husband's vintage Starter jacket and was hoping they could clean it up a bit. When I got it back, I was amazed. Not only did they bring the jacket back to life, but they also repaired the two pockets that were completely blown out without missing a beat. The craftsmanship, attention to detail, and care they put into their work really impressed me. It's not easy trusting someone with a vintage piece that has sentimental value, but they treated it like it was their own. The jacket looks fantastic, and the repairs are excellent. Friendly service, quality work, and results that exceeded my expectations. I will definitely be coming back and highly recommend Family Cleaners to anyone looking for a dry cleaner they can trust!

Had a rushed drop Off they handled the situation w/ ease and…read moretook care of me ! They even made sure to get it to me on time if you need it quick I'd come here

They are amazing, quality alterations that were done quickly! We had an emergency that prevented us…read morefrom picking up my daughter's bridesmaid dress before the store closed and they responded quickly to messages and met me at the store so she had her dress before the wedding. Can't recommend them enough!

It's been probably over a decade since I last had something dry cleaned so after researching a few…read moredry cleaning options close to home, I decided to give Morrell's a try, which turned out to be the best experience! I called the day prior to get an estimate on a specific type of garment and was quoted with a starting price. I dropped the item off the next day and was told it'd be ready for pickup 5 days from drop off which was totally fine since it wasn't a rush cleaning. The gentleman who helped me was polite and quick to get my info into the computer. I was able to quickly setup my payment method on my phone, apply a fantastic coupon and pre-pay for my item. Additionally, my item was ready for pickup 2 or 3 days earlier than anticipated and I was notified via text. Wonderful experience at Morrell's and I'll definitely be back!

***PRICE UPDATED****…read more Price went up since my last visit. Not even 4 months and it went up from pants being $14.85 on 4/17/2026 to $16.09 on $17.59, Super coat $15.35 on 4/17/2026 to $17.59 on 8/01/2026, just kind of disappointed, the service guy wasn't even nice when I picked up my suits. Might need to find another affordable place to do my dry cleaning.

Classic Cleaners did an exceptional job cleaning and preserving my wife's wedding dress. The staff…read morewas also very friendly and welcoming. I will definitely be coming back for all of my other dry cleaning needs.

Summer time is here washed my bed sheets laundries / pillows came back like it's brand new…read more If you have an important clothes as gift or needs something to make it shine ?? I recommend here They also pick up / drop off your laundries All you gotta do is just put your dirty clothes outside in the bag and they will bring it back to your door all fresh and new . Thank you

This all started when I was looking for a local place to have a pair of shorts altered for my son…read more He just wanted the waist brought in a couple inches without losing the shape or the width of the legs. I received a call that they were done within a couple days. This was fantastic because they had quoted me almost a week. When I gave them to my son, he pointed out that they had put some drastic pleats in the back that made it look like he was wearing a diaper. There was no way to wear the shorts without them looking ridiculous. I went back the next day to point out that the alterations were done very poorly, and showed the girl how it looked like diaper butt. She apologized and said she had to talk to a manager about getting me a refund or having them redone. After waiting to hear back for several more days with no call, I went back in to pick up the shorts. The initial alterations were removed and the shorts were back to their original state or as closely as they could be. There was a piece in the back that had been cut out and replaced with other jean material. At this point I told them I wanted a refund since my shorts hadn't been altered in the way that I had requested and this had become a huge waste of time on my end. The girl told me I had to leave the shorts there and fill out a claim request to get my money back. (I had to leave the shorts there so they could determine whether or not the claim was valid. That made no sense since they had already reversed the alterations at this point.) I asked if I would receive a call when I could come get my shorts and my refund and she assured me that they would call me within the next day or two. It has now been a week since then, no call. I just went to pick up my shorts and my refund. I was told I would not be getting refund today, they would be mailing me a check. This entire process has been roughly 3 weeks long with four trips to and from their store. I will never use them for anything and highly recommend you don't either. If I can update this, I will let you know how long it takes for that refund to show up in the mail.

November 2025, I believe , my mother and I dropped off my GRANDMOTHERS wedding dress; to be…read morecleaned. This dress was an OFF WHITE, leaning too almost YELLOW! The first time they did AMAZING and the price was fair(220$). After my wedding June 2026, I had my mother take the dress back( I wore my grandmothers dress) to be cleaned because of a spill that happened during the reception. They did not disclose to my mother that since we had last used their 'services' that they DOUBLED their prices(442$) This was irritating to find out through an invoice that they sent when they notified me it was ready for pickup.I had my mother call to question this crazy increase and the lady was horribly rude to my mother, claiming that she discussed the price with me?!? At drop off! A flat out lie. (AGAIN, MY MOTHER ALONE DROPPED IT OFF) When I went to pick up the dress, I unbuttoned the cover and at first glance, it looked okay. I saw the original stain but, what can you do, the did say that it was a possibility that they couldn't get it all the way out. Upon further inspection and better lighting when I got home, I noticed that they must've bleached? the dress. It is two toned, splotchy and they made the whole situation worse. Granted it is harder to see the original stain, because of the splotchy two toned new bleach / chemical stains that are now covering parts of it up.

There are not many dry cleaners in Tacoma. University Place Cleaners have reasonable prices and do…read morea good job. They have a convenient location with parking.

Had them fix a hem that had fallen out of a uniform piece. About $17 and finished in a week.read more

I wish I took before and after pictures for the services they provided. It was a quick and easy…read moredrop off and I double checked their work and it was excellent. Value was what I expected and I didn't feel like it was too expensive for work I had done.

Outstanding quality and service. First time we have used these hooks for our dry cleaning needs,…read morebut we will certainly be back.!!