I rarely leave negative reviews, but I feel obligated to share our experience so that others can…read moremake an informed decision. We brought my daughter's senior prom dress to this shop for alterations after hearing many positive recommendations. The dress was her dream prom dress and cost approximately $350. From the beginning, the owner mentioned that the requested alteration might be difficult due to the design of the dress. However, the shop accepted the job and never indicated that the alteration could not be completed successfully. When we picked up the dress, it had significant fit issues, visible puckering, uneven stitching, and multiple snags in the fabric. We returned immediately, and to their credit, the staff was kind and agreed to attempt repairs. When we picked up the dress for a second time, not only were many of the original concerns still present, but the dress had additional snags, pulls, loose threads, and further damage to the fabric. When I pointed out the condition of the dress, I was told that the material was very sensitive and that precautions had been taken while handling it. While I understand that some fabrics require extra care, the dress was returned to us in worse condition than when it was originally dropped off. Throughout the process, the owner was polite and not argumentative. I also appreciate that the shop refunded the alteration fee without hesitation. My disappointment is not with the customer service, but with the outcome and the lack of accountability for the condition in which the dress was returned. In the end, my daughter was left without a wearable version of the dress she had chosen for her senior prom. I am sharing this experience because I wish I had known beforehand that a delicate fabric and a more complex alteration carried a risk of significant damage. Had I seen a review describing an experience like ours, I would have chosen a different option for such an important dress.

Overall, it was a positive experience. The owner greeted us warmly when I picked up my garment,…read morewhich immediately created a good impression. Although the customer service during the initial drop-off could be a bit more personable, the quality of the alterations was outstanding. I had pants shortened, and the craftsmanship was excellent. Prices are competitive. Regarding delivery, I mixed up the drop-off and pick-up dates, but the delivery person was friendly, leaving my items at the front door. Communication through their app is smooth and efficient.

I have never had anything altered before but had a dress for a wedding I was attending that was…read moreperfect aside from being so long I was tripping on it. I called and set up a time to swing by, Pat was kind and communicated clearly to make sure she understood what I wanted (I have never had anything altered before lol) all in all I just needed about 3-4 inches off, but to keep the bottom ruffle intact. When I picked it up it was perfect. If the dress wasn't the perfect length now, I wouldn't have even known it was altered. I was more than impressed by the quality and timeliness of her work. Fair price too! I'll be a returning customer for sure.

Pat was the sweetest and kindest gal! She did an amazing job and even fussed because she felt like…read moreshe could've done better when I was beyond happy with the quality of her work! She fit me in same day and did it so fast! Her services are super high quality but very affordable! I would recommend her hands down!

very happy with the outcome of the project! the result was prompt and exactly what we were asking…read morefor.

Have had a several of my wife's dresses hemmed and altered - great results and fast turnaround…read more Highly recommended, and very fair prices with all forms of electronic payment.

I had my dog's name embroidered on three little sweaters she owns. Carol did a perfect job for a…read morevery reasonable price. She has all the machines and equipment to address any embroidery need, from monograms to complete pictures of horses and fruit. :-) She is pleasant and attentive, offering useful suggestions. She is proficient with the complicated computer equipment used to make the design, so I could see what the embroidery would actually look like before I committed to it. Highly recommended!

Thank you so much to Svetlana for hemming my wedding dresses! They look beautiful and she was so…read morekind and attentive. 10/10 recommend Svetlana for your wedding dress needs.

Svetlana is a truly exceptional person, as well as being a master at her craft. I had her alter…read moreboth my wedding dress and my second look dress, and she exceeded every expectation. She also made both me and my fiancee feel completely comfortable, safe and cared for during every visit. My second look dress is made completely of beads, making tailoring and alterations incredibly challenging. She did it perfectly speaking to her talent, attention to detail and experience. She also does not up charge for her alterations, and understands that weddings are incredibly expensive, and how impactful it is to have dress alterations not cost an arm and a leg. I cannot say enough about how incredible Svetlana is, and how her work speaks to her dedication to every person who walks in the door. Thank you for everything!!

Brenda has done a lot of sewing and patch work for Company employees. She is timely, fair priced,…read moreand reliable. Communication has been timely when needing clarifications on projects. Prices and service are very reasonable and prompt.

I had such a wonderful experience getting my alterations done. She is very knowledgeable and…read moreexplained some specifics about one of my pieces which helped me understand the process of whether it could or could not be altered. I will definitely be coming back with all my alteration needs.

I asked for help on my waxed jacket. They were very good with explaining what needed to be done and…read morewhat to expect. I came out of it very happy with how it turned out. I have more jackets and will return. Thank you

Rachel did a great job mending a dress in time for an event. The repair was invisible, completed…read morefor a very fair price, and her communication is excellent. I would definitely return for future repairs.

I dropped off my husbands uniforms for some patches to be added on and dry-cleaned, as well as one…read moreof his buddies. I also dropped off my king size weighted blanket to be dry cleaned. The gentleman up front was so friendly and took care of things quickly. They were able to rush the uniforms (husband had a deadline fast approaching) for a very reasonable fee and my weighted blanket was also ready early when I picked up the uniforms! I believe this may be run by a family, and I love supporting small businesses. This is definitely a business that provides quality services and deserves all the support they get. We will be returning next time we have a dry-cleaning need!

Loved this place! The service was quick and flawless. Went in to get my fiancé's suit altered and…read morethe team paid great attention to detail to the fit considering the fabric. The price was more affordable than other places we got quotes from. Going to come here for all my alteration needs!

The Bespoke Clothier completely changed how I think about fit. If you have a hard-to-fit body type,…read moreyou know how disappointing even "altered" clothes can be. I brought Gabriel a designer suit that still didn't feel right after store alterations. He was pretty honest--said the best it could become was a 7/10--and then went to work. He adjusted the shoulders, chest, sleeves, lapels, which required him to move every single button. It was literally a completely different suit. And for the first time, it actually fit the way it should. Since then, I've gone back for five custom suits, multiple shirts, and my favorite, an overcoat (which I'd avoided for years because of off-the-rack fit issues). Every item has come out perfectly tailored. If fit has always been a compromise for you, it's worth seeing what Gabriel can do. Adding some photos, but I'm not a fashion/textiles photographer. It's harder than it looks.

TLDR: Multiple mistakes, delays, poor communication, sloppy, rush job…read more I had so much hope for this place with all the positive reviews. I should have read more into the negative ones before using him. A suit to me is an investment and it's really important that tailors take their job professionally. I came in to The Bespoke Clothier after doing some research as I needed a suit altered for an upcoming wedding. I had 2 weeks before the event which I felt was plenty of time for the job. I made an appointment with Gabriel for a consultation to look at the suit and discuss timing and needs for alterations. No real dressing room, just a closet that you can change in. He looked at my suit and made recommendations for the sleeves to be taken in and shortened and pants let out a bit on the waist. I also asked about adding surgeons cuffs with functional buttons. Gabriel mentioned that it's really easy and they do that all the time but they charge per button. Understandable I said and agreed to the pricing. This was Tuesday and was told that the alterations would be complete by Friday. A busy Friday for me meant a pickup on Saturday which would have been perfect as their posted hours on their website says: Saturday 9am-5pm. When I arrived on Saturday to pick up the suit, the lights were out, door locked and a note posted saying "Flexible Hours" this week and to text a number. I texted the number which replied that they would check with Gabriel on timing and they would communicate back to me a time for pickup. No response through Monday evening and by Tuesday at noon, I was getting a little concerned about lack of communication and timing. I decided to call on Tuesday afternoon and Gabriel picked up and told me the suit will be ready by 3pm that day. I arrived at the shop at 3:30pm with the pants ready and the jacket looking disheveled and unfinished with the buttons popped off one of the sleeves and arms way too long. He said he thought I needed the sleeves lengthened and he marked it incorrectly. He said this is an easy and quick job for the jacket and it will be ready tonight. I decided to give him more time to do a good job and said let me pick up tomorrow afternoon. The next afternoon comes and the jacket looked fine but I noticed that the buttons were not functional. He said he didn't take the correct notes and thought I didn't want that even though I was charged extra per button. Again was told that it was an easy job as he does this "all the time" and he would be the one personally making the functioning buttons. Again was told he could do it tonight and I again gave him extra time to do a nice, clean job. The suit was ready with functioning surgeons cuffs but the workmanship was really poor. Also one of the buttons for the interior pocket was missing. The cut and sewing lines were really sloppy looking and the thread for the buttons were not sewing inside the lining, leaving the button thread visible on the cup to lining. I'm not sure if Gabriel just over promises and has to rush through everything but i think he knows better. Overall a stressful situation being almost a week overdue, multiple mistakes and a seemingly rush job to finish. At the initial meeting, Gabriel was also trying to sell me a custom suit which I was seriously considering at the time. Unfortunately this soured my experience and mindset that he would be capable of making a full bespoke suit.