Manager here was very rude. She was on her phone while talking to us, she assumed we deleted our…read moreaccount just to receive new coupons. Customer service overall was terrible.

Everyone is super nice here, customer service is always great and they always ask me for a fitting…read moreroom when I have a few items in my hand! Janna and Carlie are great leaders and they always have a smile! Clearance is always full with lots of great stuff in there to buy! It's a great place for young adults who are outdoorsy!

I love this store I just don't like the service every time I go I never get any kind of help but…read moreother then that the store is amazing the shoes are cute and you always get really good deals I just recently saved $20 off a pair of sandals that would of cost about $40 in total. You just have to shop and you get points those points lead you to discounts. (:

I have always loved shopping at DSW decent discounts, large selection, all a girl could want for a…read moredesigner discount store....But doing away with the military discount seems rude to me :( Not that it was a huge savings (just 10%) but for some reason, having the discount and then taking it away is worse than if they had never had the discount before. 1 star seems extreme but I have always loved shopping there since they were a friend to those that served our country... Interesting the things that foster consumer loyalty and that is what kept me loyal to them. Sadly... I still purchased a decent amount of shoes from them... But maybe I will try to avoid the pull of their magnificence a little more because of that little low blow though :)

I went in and looked for scrubs a month ago, I could not seem to find the size for the styles I…read morewant. I would look for different stle just to find something that I can take home that day because that is the purpose of going to the Uniform Store vs. buying online is to be able to buy scrubs RIGHT AWAY. After browsing the store and changing my choices just to find the right size, still to no avail. The lady at the store told me she can order it for me and will be delivered in 2 weeks and they will call me when they got it. I was already thinking, I made a mistake because I usually order from koihappiness.com for a lot lesser price and I can get it in less than 2 weeks but I do not know, I did agree to order it anyway. After more than 2 weeks, I checked for my order, I was told sometimes it takes more than 2 weeks and found out they got my number wrong too. I waited until after 3weeks, I called again, lady says,I will get a text when it comes sometimes there is a delay in delivery. Finally, today, after a whole month, I called again, she asked me for my phone number again and description of my items then she would call me back and let me know what was going on. After a few hours, I got a text, saying my items are back ordered and it will take 2 more weeks to get delivered. I have finally had it and demanded a refund. Apparently, my money will get refunded in 7 days. We will see if that will happen.I will keep you updated because, there are some incompetent employees in that store and I will never do business with them anymore. If I were you, I will just order my scrubs online.

I've had to come here a few times to get stuff for my wife. She's a nurse and Uniforms Northwest…read moreseems to have the best quality scrubs we've been able to find. She also likes to get the compression socks because she is on her feet all day, and they help maintain circulation. The prices here aren't that bad for the quality of the product. I've only been here a couple times and I've always had great customer service.

We were in & out in under 30 minutes, no waiting! They measure your feet & discuss pros/cons of…read morevarious footwear & sizing options. The customer service was exceptional. We were highly impressed with not only the knowledge of their products, but familiarity with local industry & their requirements for footwear. We HIGHLY recommend this store!

Went here for a pair of boots and got amazing service. Very helpful and knowledgeable staff. They…read moredefinitely take the time to help you find the right pair of boots for you. In stock items can be hit or miss but they were more than happy to order a pair of boots that they didn't have

Stick the place we go to for outdoor and shoe needs! As we continue our journey to this location,…read morewe will add our reviews. This is the only REI in the Tri-Cities of WA state.

I came here for one thing: a sun hat that I could wear on my next cruise since the last time I saw…read moremy dermatologist, he said I had to stay out of the sun. Yea, right, on a cruise? I need vitamin D3, says me. Back to The Hat. I had a couple of requirements for The Hat. It had to be a lighter color like tan, be packable, have a drawstring so that it didn't end up in the ocean, guarantee 50 SPF protection (in case my dermatologist is reading this), and be somewhat stylish (like that is possible), plus I didn't want to mortgage the house or sell a kidney. First stop on my shopping trip for The Hat: REI. Before I could even find the hat section though, I was sidetracked by the winter sale--mittens, scarves, hats, coats. I like to do my Christmas shopping early. Name brand stuff like North Face at low prices. Handed off those items to the hubby who was busy eyeing the snowshoes (maybe he is taking up a new hobby) and continued my quest for The Hat. I knew this place would have some great choices (I checked their online selection), brands like Columbia, Outdoor Research, and REI, of course. I found one full aisle (both sides) and a sale rack on the adjacent aisle full of potentials. I eventually chose one after some consultation with the hubby. It came from the sale rack, too! While purchasing the winter gear and The Hat, the clerk asked if we had a membership or if any member of the family had one. Sure, let's try a family member's name. Bingo. The clerk explained that attaching my purchase to a membership allows me to bring the items back within one year of purchase if not completely satisfied. There are other benefits (check the REI site for information).

Shout out to Tessa in the shoe department! This young lady was the only attendant that gave us full…read moreattention and was tireless to be sure we found the right shoe. We really appreciate all her help and she does exceptional care with no complaints! She deserves a raise!

Not a huge selection of outdoor gear. So if that's what you're looking for go somewhere locally…read moreowned. Drove from Richland thinking they'd have it all, but was surprised to find nothing I was looking for unfortunately. The rude and pompous staff didn't help either. They acted like they were somehow better than the ppl putting money in their pockets. Since that was my first impression I most likely won't return. I'll stick with Big 5.

We shopped in this store for some cars and to look around as I love a good hallmark store. I found…read moreeverything I need plus some. The cashier was super helpful when checking out and getting my crown rewards as I had an old phone # associated with my account.

Love this store. It feels good to go to hallmark and get just the right card/gift. Plus when you…read morecheck out you get a hallmark gold seal sticker for your card. There's specialty cards that pop up and cards for a budget (.99).