REI is one of my favorites. Best place for all your outdoor equipment needs! The staff at this REI is so friendly in helpful in every departments! I absolutely love coming in! They offer tons of free classes for hiking, biking, camping and many other outdoor activities! My only criticism is that it's just too small!!! Would love to have a bigger store here in the tri-cities! read more

I came here for one thing: a sun hat that I could wear on my next cruise since the last time I saw my dermatologist, he said I had to stay out of the sun. Yea, right, on a cruise? I need vitamin D3, says me. Back to The Hat. I had a couple of requirements for The Hat. It had to be a lighter color like tan, be packable, have a drawstring so that it didn't end up in the ocean, guarantee 50 SPF protection (in case my dermatologist is reading this), and be somewhat stylish (like that is possible), plus I didn't want to mortgage the house or sell a kidney. First stop on my shopping trip for The Hat: REI. Before I could even find the hat section though, I was sidetracked by the winter sale--mittens, scarves, hats, coats. I like to do my Christmas shopping early. Name brand stuff like North Face at low prices. Handed off those items to the hubby who was busy eyeing the snowshoes (maybe he is taking up a new hobby) and continued my quest for The Hat. I knew this place would have some great choices (I checked their online selection), brands like Columbia, Outdoor Research, and REI, of course. I found one full aisle (both sides) and a sale rack on the adjacent aisle full of potentials. I eventually chose one after some consultation with the hubby. It came from the sale rack, too! While purchasing the winter gear and The Hat, the clerk asked if we had a membership or if any member of the family had one. Sure, let's try a family member's name. Bingo. The clerk explained that attaching my purchase to a membership allows me to bring the items back within one year of purchase if not completely satisfied. There are other benefits (check the REI site for information). read more

REI - Storefront - Bikes Near Me - Kennewick, Washington

This store is a joke! I'm in the line and the guy at the shoe section skipped me like I don't even exist and took a person he knew. We were 3 people in the section so not sure how and why he did that. He said he is full even though he wasn't serving. I told him exactly what I'd like to try on and what size. For the management I was here 8/16/2020 at 12:30 pm. I would not recommend this store. Employees are not here to work but more to socialize. How does that works out for the owners? Mask is not a law, they can not make me wear one. They can easily get sued and loose the case. They violate my rights, your rights and the constitution. They don't know the constitution nor the law. read more

I would give this place five stars but I have experienced other REI stores and this is really only a mini version of an actual REI store. So, for a small version of the real thing, this is an excellent store. It sells almost everything that you can find in the full size version. The only noticeable thing missing is a dominant climbing wall. When I was there this time, the predominant feature of the store seemed to be bicycles. This may be true all year round here, but if they regularly switch their inventory around, this was the focus at the end of February 2015. They have a good selection of clothing for both cold weather activities and for the upcoming warm weather season. As this is not classified as a running store, their running apparel and shoe selections were limited. However, they are very well stocked with hiking apparel and a variety of different hiking shoes and boots. It is probably the only store around that sells high quality snowshoes. In fact, it may be the only store around that sells any type of snowshoe. I didn't notice any skis, but this may be because those are a seasonal item, and the season is about over. There are enough clerks to help you and if you have questions, you can easily find someone knowledgeable about what you need. If you shop here regularly, you really should (must) buy a one-time $20 membership fee. The membership comes with a number of perks, one of which is returns without a receipt. This can be very useful if you tend to throw everything away once you have taken your purchases home and opened them up. This REI is almost next door to a Gold's Gym and across the parking lot from a Starbucks, so almost all your quality vices can be satisfied all in one trip. read more

REI - Snowshoes anyone? - Bikes Near Me - Kennewick, Washington

Great service! An employee (I didn't catch his name, unfortunately) walked out to my car with me to try life jackets on my dogs. Above and beyond customer service. read more

The young man that waited on me was amazing, but... the shoes I was looking for were not in stock and he kept pressing me to join their club and have them shipped to the store. The whole point was being able to try them on as I have problematic feet. I ended up finding them at another shop in town which turned out good because I tried on 2 styles in same brand and I ended up having to get2 different sizes . I also got them cheaper at other store. ( significantly cheaper, for both pair I saved over $45) read more

It's easy to take things for granted in life. REI is one of those things. The Tri-Cities is "county", so I'd have to say we're so lucky to have an honest to goodness REI here. They always have some of the best gear. I just bought a mountain bike and was shopping for a lock. I picked one, and while they were technically closed, I had a question about locks, and the person at the counter gave me all kinds of excellent advice. Oh and then there are the dividends--saved me $16 off my purchase. So yeah, I have to upgrade to 5-stars. read more

REI is great. They have everything you'd possibly need for your outdoorsy life-- seriously. Great brands, moderate prices, and if you become a member (costs a small fee-- $20 I think-- but good for life), you get 10% of your purchases back as a dividend at the end of the year. Mine paid for itself and then some in the first year. It's always nice to get stuff for free! I always find great deals online at rei.com in the outlet section. The cheapest shipping only takes 3 days to get to my door, and anything that doesn't work out for you, they will take back in the store. In fact, they have the most amazing return policy: you can return any item, any time, if you are unsatisfied. They really stand by their products. The employees have always been very friendly and knowledgeable. I recommend this store without hesitation. read more

We love REI. Okay, our little location doesn't hold a candle to the Seattle REI (drool-worthy), but the reality that we have one at all is worth its weight in gold. I would be so happy if they could move into a larger space and expand their stock, but if wishes were horses.... When I grow up (I'm 52), I want to work at REI. I want to be worthy to work at REI! The folks there are always helpful, smiling, and seem to genuinely care about the customers. I hear it's also a great company to work for. Since they are knowledgeable about outdoorsy things, it's fun to get them involved in conversations. Example: I was buying bear spray last summer and got into a conversation with an employee about a run-in with a bear on the trail the previous weekend, which resulted in pretty much everyone else within hearing distance telling their bear stories. It was great. Can't do that in JC Penney! Well, I guess you could, but it just wouldn't be the same, you know? Two thumbs up to REI, both stores and internet! read more

It is a typical chain establishment, with positive and negative aspects. They have some decent deals and products. The guarantee on the Insoles is awesome. At this particular location I have twice been treated like crap, I believe because I had my backpack on that has school supplies in it, they seem to think it is full of clothes and drugs or something. Both times different employees, one a female manager treated me like total crap. I will never go back. This is a problem, how are homeless people supposed to find work and housing when treated like dog crap. So sad. Also they are guilty of a violation of law, failure to keep the sidewalks free of ice and snow. Within 24 hours of the end of a storm the occupying establishment responsible. Kids and seniors left to fall and crack bones read more

This store is a little smaller than most REI that I have been to. However, the staffs here are very friendly and helpful. They will try their best to find what you are looking for, and still make you feel comfortable. read more

I went in here to return some boots that I had worn three times, and they were still killing my feet. (Which is why I shopped for them at REI in the first place. Where else can you wear boots for six months and return them when they don't work out. I LOVE REI!) I immediately had someone ask if I needed help, and she directed me to another green frocked person. He was attentive, gave good advice, and cheerful. I ended up getting a new pair of boots, and a couple of other stuff. All with help for a hapless soul like me. A great store (albeit small compared to the REI in Spokane and Seattle) with helpful employees and quality products. read more

They have a nice assortment of good quality REI clothing and supplies for the sports one would play in in this area.. Staff is incredibly knowledgeable and helpful. I do have a problem that they insisted that I sign up to get emails to be notified of events at the store.. like those at the Seattle one... the events never delivered .. in 6 months.. they had a delay... There are smart, fit people in the Tri-Cities! They could benefit from an occasional workshop on an activity or a book talk on extreme sports. I hate it when a clerk with a straight face flat out lies," oh yes, deifnitely we are going to start this now. The delay was a delay." read more

I can't believe that I am posting a negative review about one of our Co-op stores, however I found myself seriously disappointed by my latest visit to this store. Not only were they unable to accept Apple Pay for my purchase (REALLY, in this day and age???), but the sales person did not even recognize or ask if I wanted to use my member dividend for my purchase, something that I have never experienced in over 35 years as an REI member!!! The ONLY saving grace for this location is the expert and extremely helpful floor staff...otherwise I would drive the three hours to the Mother Store in Seattle...at least there they treat you like a member! read more

Visited this store today during the Annual Sale, just stopping through on our way to bike in the Enchantments. We were so pleased with the customer service! The entire staff was incredibly helpful in discounting merchandise we had purchased just a couple days before the sale. Kelly in particular went above and beyond to help us, and we are extremely grateful. read more

LOVE the bike customer service in this REI. Talked to two very knowledgeable people (Hong and Tom) and they really went the extra mile. Gave me lots of advice and info on several different bikes in stock. I was completely satisfied and impressed with their customer service. :) read more

Have had nothing,but great service from this company! I am always able to get help with my specific area of needs. I was searching for a certain Patagonia jacket and the sales associate went above and beyond to locate this particular item. Also I had to return my micro spikes for something different and it was easy and simple read more

They were out of the JetBoil pan support. One of the most basic camping items for any lightweight camper. Epic fail.

BETTER HAVE A RECEIPT! Even though REI is known for not needing one, customer service wasn't very kind when we were trying to return and just overall wasn't a great experience. read more

Outstanding customer service. Hands down wonderful people that work there! They are knowledgeable, very helpful and good with my children. The shoe people are the best. My children pick up every shoe and ask a thousand questions and they ALWAYS answer them and then tell them more information, or willingly show them another shoe. It's great when I am trying on shoes with kiddos with me. It makes the shopping easier and when you feel good about a place you want to support it and come back! This store may be small with a limited stock, but we will go here before trying to go to any other sporting goods store in the area. And who can beat the REI return policy?! read more

The workers here are far from experts. Most have not really done many of the activities they profess to know. They ride bikes that is about it. Not very many hike or camp. In short they only know what magazines and outdoor companies tell them. It is not all their fault however as I found out that REI pays these guys an obscenely offensive low wage. read more

I went to the store yesterday and had a rough start to my shopping experience but after all was said and done I made my purchase!! I am beyond excited for my jacket! EVERYONE was very friendly and helpful. Thank you to David, Preston, and Amy especially for making me a very happy camper!! I will definitely be back! :) read more

LOVE REI. Other sporting goods stores cannot compare. The selection is top of the line & the standard is quality goods. Given this is a smaller store, they have a limited selection, however, if they don't carry something in store & it is available in their online store, they will order it for you & ship it free of charge. I purchased a very nice bike here & I am looking forward to my 10% dividend return. Makes it worth my money to shop here. read more