Great service and attention to detail. Hadn't been skiing for a while and decided to start again…read moreafter going once last year and I rented the equipment. I knew I wanted my own equipment to ski comfortably and apparently it's changed a bit since I went in the 90's lol. Greg showed me several different boots, measured my foot, gave me pointers on picking ski's and the difference of each style, level of ability, width...which was really helpful. He spent at least 20 minutes after I picked the boots I wanted fitting them to my foot so they fit like a glove. Haven't decided whether I'll rent or buy ski's yet but I know I won't regret getting these boots and will be back when I figure out how often I'll be skiing. This store has been around for ages and I highly recommend getting your athletic gear from them. You won't find the great customer service that they provide at the online stores.

Sporthaus is the best! Bart, Steve, Greg and the whole team always have solid information and are…read morethere to help. It's always a plus shopping somewhere where people know their stuff and love what they do. My family has been going to Sporthaus for over 35 years and there is a reason for that. They have quality product, good service, and everything you need. If you have kids- check out the buy back program.. They are incredibly patient with even the most impatient customers (I've seen it). I saw a comment about someone being frustrated about the wait to get their board waxed... how about being stoked that it's SUCH a good snow year that the there is a wait? Also... they have a great selection of waxes, irons, and all that gear. Have a beer and wax your board if there's a wait. It will make you appreciate their work even more...... hashtagsupportlocal

Shout out to Tessa in the shoe department! This young lady was the only attendant that gave us full…read moreattention and was tireless to be sure we found the right shoe. We really appreciate all her help and she does exceptional care with no complaints! She deserves a raise!

Not a huge selection of outdoor gear. So if that's what you're looking for go somewhere locally…read moreowned. Drove from Richland thinking they'd have it all, but was surprised to find nothing I was looking for unfortunately. The rude and pompous staff didn't help either. They acted like they were somehow better than the ppl putting money in their pockets. Since that was my first impression I most likely won't return. I'll stick with Big 5.

Stick the place we go to for outdoor and shoe needs! As we continue our journey to this location,…read morewe will add our reviews. This is the only REI in the Tri-Cities of WA state.

I came here for one thing: a sun hat that I could wear on my next cruise since the last time I saw…read moremy dermatologist, he said I had to stay out of the sun. Yea, right, on a cruise? I need vitamin D3, says me. Back to The Hat. I had a couple of requirements for The Hat. It had to be a lighter color like tan, be packable, have a drawstring so that it didn't end up in the ocean, guarantee 50 SPF protection (in case my dermatologist is reading this), and be somewhat stylish (like that is possible), plus I didn't want to mortgage the house or sell a kidney. First stop on my shopping trip for The Hat: REI. Before I could even find the hat section though, I was sidetracked by the winter sale--mittens, scarves, hats, coats. I like to do my Christmas shopping early. Name brand stuff like North Face at low prices. Handed off those items to the hubby who was busy eyeing the snowshoes (maybe he is taking up a new hobby) and continued my quest for The Hat. I knew this place would have some great choices (I checked their online selection), brands like Columbia, Outdoor Research, and REI, of course. I found one full aisle (both sides) and a sale rack on the adjacent aisle full of potentials. I eventually chose one after some consultation with the hubby. It came from the sale rack, too! While purchasing the winter gear and The Hat, the clerk asked if we had a membership or if any member of the family had one. Sure, let's try a family member's name. Bingo. The clerk explained that attaching my purchase to a membership allows me to bring the items back within one year of purchase if not completely satisfied. There are other benefits (check the REI site for information).

Great place to wo in the Tri Cities. Only problem is they need to update their address in Yelp…read more It's the old place or storage for them. Their real address is on their website

Hands down BEST gym I've been to in the tri. I absolutely hated golds gym and got sucked in for 2…read moreyears in a row with contracts.BTB has the kind of scenery I was looking for in a gym. So glad I found it!! Jill is so awesome and she even gave me a welcome tee shirt! :)

Ordered shoes for my son for Christmas. Allowed plenty of shipping time - 2.5 weeks. He wears a…read moresize 15 so shoes are very hard to find. I was thrilled to find out they had his size and the style he wanted. Two weeks went by - nothing. I called and found out the order was cancelled - they were not able to fill the order. They said they sent an email - ummmmm NO YOU DIDN'T. Pretty sure I would have done something about it immediately if you had bothered to notify me. Poor service. Poor communication.

One of my favorite stores since I've moved here I usually go in every couple weeks and have the…read morebest customer service. Wish they kept more back stock on their products but other than that fantastic store!

totally dig these places! not sure why the young and the derelict don't, but then again that's part…read moreof the appeal ;-) and I really like that footwear is right up front since that's mostly why I'm here, and clothing is right down the aisle so I can get me some budget friendly high visibility job site attire and maybe a sun hat... a person could easily idle away an afternoon perusing the dozens of feed and feeder offerings, fencing, saddles and related tac, hunting, fishing, boating, trailers and winches and tools and pools and accoutrement for almost every occasion. there's just so much stuff!! interactions with the staff were helpful and got me pointed in the right direction so I could find what I needed: merrell boots and a couple of shirts and gloves.

Deceitful pricing. I find more and more stores are using this tactic. I uses to hate shopping…read moreonline but now I prfere is as you know how much your paying and have the details laid out for you.

Manager here was very rude. She was on her phone while talking to us, she assumed we deleted our…read moreaccount just to receive new coupons. Customer service overall was terrible.

They moved the store down the mall about 100 yards. Quite a surprise to find that the old Eddie…read moreBauer is now PINK! Not exactly selling the same merchandise. Other than moving, the store contains the usual Eddie Bauer merchandise. What they did do was take out the video screen that showed extended advertisements for Eddie Bauer merchandise being used by experts in the outdoor environment (Not a plus but a definite minus). The clerks are always available to help and they always have sale merchandise hiding at the back of the store. If my wife was not a fan of this store, I would probably not visit.

It's a nice store but last time I went the lady wouldn't leave me alone even tho I said I was just…read morelooking, it's honestly kind of uncomfortable and they would check every move I did etc

This place is a great place to visit. I spend way too much money on hunting/fishing/camping for my…read moreown good, and much of that money goes here. Good points: Friendly staff Clean store Well organized Fishing department help is great Things to work on: Prices can be high (a couple of times I ordered the product online right from my phone while still in the store). Gun counter gets busy...need to come during hours when they aren't busy so you can actually look at a gun As a fly fisherman, they need to do a better job keeping flies in stock and offer more of a selection. They are the only game in town for flies...guess I will just keep ordering online. But small complaints aside, this place is well worth your visit.

never go here, ever.. bought a couple of firearms, get…read moreemails saying they are "ready for pickup" go to store to get paperwork done, no one can help me, two people at the gun counter and they "cant find em buddy". they also said they might be in boxes in the back and mgmt is off thur/friday so you need to go away and come back later. this is some kind of joke? its been a WEEK since I got those emails, I think I need to cancel, they already LOST a gun order of mine from 2 years back, the police are looking into that one. got a couple of pistols since that went fine so I thought I could trust them w/this sale, I guess NOT.