Stick the place we go to for outdoor and shoe needs! As we continue our journey to this location,…read morewe will add our reviews. This is the only REI in the Tri-Cities of WA state.

I came here for one thing: a sun hat that I could wear on my next cruise since the last time I saw…read moremy dermatologist, he said I had to stay out of the sun. Yea, right, on a cruise? I need vitamin D3, says me. Back to The Hat. I had a couple of requirements for The Hat. It had to be a lighter color like tan, be packable, have a drawstring so that it didn't end up in the ocean, guarantee 50 SPF protection (in case my dermatologist is reading this), and be somewhat stylish (like that is possible), plus I didn't want to mortgage the house or sell a kidney. First stop on my shopping trip for The Hat: REI. Before I could even find the hat section though, I was sidetracked by the winter sale--mittens, scarves, hats, coats. I like to do my Christmas shopping early. Name brand stuff like North Face at low prices. Handed off those items to the hubby who was busy eyeing the snowshoes (maybe he is taking up a new hobby) and continued my quest for The Hat. I knew this place would have some great choices (I checked their online selection), brands like Columbia, Outdoor Research, and REI, of course. I found one full aisle (both sides) and a sale rack on the adjacent aisle full of potentials. I eventually chose one after some consultation with the hubby. It came from the sale rack, too! While purchasing the winter gear and The Hat, the clerk asked if we had a membership or if any member of the family had one. Sure, let's try a family member's name. Bingo. The clerk explained that attaching my purchase to a membership allows me to bring the items back within one year of purchase if not completely satisfied. There are other benefits (check the REI site for information).

Great service and attention to detail. Hadn't been skiing for a while and decided to start again…read moreafter going once last year and I rented the equipment. I knew I wanted my own equipment to ski comfortably and apparently it's changed a bit since I went in the 90's lol. Greg showed me several different boots, measured my foot, gave me pointers on picking ski's and the difference of each style, level of ability, width...which was really helpful. He spent at least 20 minutes after I picked the boots I wanted fitting them to my foot so they fit like a glove. Haven't decided whether I'll rent or buy ski's yet but I know I won't regret getting these boots and will be back when I figure out how often I'll be skiing. This store has been around for ages and I highly recommend getting your athletic gear from them. You won't find the great customer service that they provide at the online stores.

Sporthaus is the best! Bart, Steve, Greg and the whole team always have solid information and are…read morethere to help. It's always a plus shopping somewhere where people know their stuff and love what they do. My family has been going to Sporthaus for over 35 years and there is a reason for that. They have quality product, good service, and everything you need. If you have kids- check out the buy back program.. They are incredibly patient with even the most impatient customers (I've seen it). I saw a comment about someone being frustrated about the wait to get their board waxed... how about being stoked that it's SUCH a good snow year that the there is a wait? Also... they have a great selection of waxes, irons, and all that gear. Have a beer and wax your board if there's a wait. It will make you appreciate their work even more...... hashtagsupportlocal

This place is a great place to visit. I spend way too much money on hunting/fishing/camping for my…read moreown good, and much of that money goes here. Good points: Friendly staff Clean store Well organized Fishing department help is great Things to work on: Prices can be high (a couple of times I ordered the product online right from my phone while still in the store). Gun counter gets busy...need to come during hours when they aren't busy so you can actually look at a gun As a fly fisherman, they need to do a better job keeping flies in stock and offer more of a selection. They are the only game in town for flies...guess I will just keep ordering online. But small complaints aside, this place is well worth your visit.

Horrible customer service. Had a pick up order that I was told the store didn't have the fishing…read morepole I purchased. After I only purchased it because it was marked available online. I was asked what could be done for the inconvenience and was told "nothing" and pretty much to wait 10 business days to get my refund back lol. Place is a joke

POOR CUSTOMER SERVICE! This is NOT a friendly place…read moreanymore! Especially if you don't LOOK just right to whomever might be SERVING the customer when you arrive! The website says they welcome anyone, but they don't, they really want to focus on law enforcement, which is perfectly fine, a business may do whatever they choose to do, but in a community such as ours which is FULL of Veterans of all types, and they all may look different depending on their experiences, types of service and what they've possibly suffered in their lives, maybe, just maybe they shouldn't be judged so quickly, maybe they deserve grace and DIGNITY. Doesn't their money, and their families money spend the same no matter what they may APPEAR to look like? I know our family will never spend another moment there AND will tell anyone we know how rude and judgemental this once friendly place where we watched a local blacksmith who appeared on FORGED AND FIRE show off his skills one weekend and hoped that the store would succeed and prosper....I love LEO, and Veterans, my husband was both, sacrificed many years for his family, Country and the State in which we came here from. He was treated with absolute disrespect, and so was my son yesterday, and all they were looking for was a holster, watched like they were there to steal something, made to feel like they didn't belong to their NEW branding... BUYERS BEWARE!!

Ok, it's my time to rant. Why do almost all gun shops give horrible customer service? My experience…read moretoday, has been repeated in multiple gun shops I have visited, I am ignored. Walked into THE BUNKER this morning, I was the only customer and I could tell that the clerk was on the phone with a vendor, and they were definitely discussing business. I expected her to at least recognize that I was a customer with a handful of money to give her, a nod of the head, a wave would have been nice. Or what if she told vendor, "Hey, I'll call you back in a few minutes, I have a customer here"? I walked around the shop four or five times, she knew I was there but I was ignored, so I left. This is a rule and not the exception when I enter a gun shop. Sometimes the clerk is talking to a friend or some old man, swapping hunting stories, there is no product on the table and as far as I can see, the customer is not purchasing anything, but I am ignored. I work retail, let me give you a few lessons on how to treat a customer. 1. Greet every customer within 30 seconds of coming in. When I am with a customer, wrapping up a deal at the counter and a new customer walks in, I say, "Welcome, glad your here, we are closing up this deal and I'll be with you in a few minutes" 2. Or how about this, you are showing a customer product when a new customer comes in, say to you existing customer, "Hey a new customer has just come in, let me greet him and show him where to go and I'll be back with you in a new minutes. 3. If some old guy comes in with no intention of buying, but just comes in to swap stories. say to him, "Hey, I would like to hear the end of your story, but first, let me help the customer who just came in." If I treated my customers like I am treated in most gun shops, I would be fired. Hey gun shop owners, I want to do business with you. I will ben pay a premium to help support your business. I do not want to shop at the big national retailers or on line. But if this crap continues, I will take my money elsewhere.

I bought a Big 5 branded ankle weights and they broke after 3 uses. I just wanted an exchange and…read morethey would not replace their faulty equipment but I could buy new ones. Ummm nope!

One thing (not limited to) that always comfort a customers heart is being assisted with an employee…read morewho is knowledgeable in his area - know where to find equipment's you're looking for and give you even more options. Kudo's on customer service (eesh* did I just say kudo's?) So here is my thing as far as equipment's - pricey! but what should you expect right? They have a great selection on the things I was looking for - camping gears, hunting, sleeping bags etc etc....It was like the rest stop before heaven. I'm on a strict budget but knowing that this place has really good equipment's just makes me save up for it :) definitely can't wait to go back. (In regards to shoes - shop around a little bit first - I have found some pretty good prices else where....just consider it)

Do not sleep on this place! It's a hidden gem. The sandwiches are delicious, fresh, and HUGE! it's…read morea well kept building and it's just amazing altogether. It was so good I went back again 2 more times that week I had the BLT every single time

Island View is the real deal. This sandwich is fresh sliced to order! Stop in and get a Dagwood,…read moreyou won't forget it anytime soon! Bring a big appetite or a friend!

Been shopping here for over 20+ years and found out today they don't even honor their own return…read morepolicy on fishing item over 200 dollars and seven days since the purchase got told to go thru the manufacture...store owner/manager CHRIS was great about letting me know they have audio and video so pls post it as well and show folks how u tried to take my receipt after trying to do the wright thing and exchange the item that has over 400 dollars purchase and pretty much kick me out from shopping there like I told him I love shopping there but do your own re-search and go else where when it comes to doing something u love...

Great place with lots of items for home, garden, and everyday things. Very friendly and knowable…read morehelpers. We love just looking around and finding things that you can not find anywhere else.

Needed a new front fork after somehow breaking the brace on it. They hooked me up the next day with…read morea new one that is much better than the old one. Great job. Thanks again.

Bicycle repair is a business that thrives or dies on reputation. The bike mechanics at Scott's…read moreCycles know this. These guys do excellent work, they use top-rated parts, and they make good time on their work. I've been to several locations over the years, not just in the Tri-Cities but elsewhere. I don't like learning things the hard way (who does?). Scott's Cycles is the only place that I trust anymore.

Took my boat in to get the trim tabs fixed and within a couple hours I received a call about it.read more

The first time we had a problem with our boat, I called Tyler at Sundown. I took the boat to his…read moreshop and he immediately knew what was wrong and fixed the problem within 5 minutes at no charge. The next time I had a mechanical issue, Tyler met me at the marina, spent 15 minutes on my boat diagnosing the problem, fixed the issue and only charged for replacement parts. He has done some major work on my boat as well in a very timely fashion and at a great price.

I love it it's the only place that I can get my 49ers apparel in the Pacific Northwest talk about…read morehard I even saw bronco,raiders,Chargers and cowboy apparel oh yeah seahawk or seachicken stuff. 49ers rule 4 life

I took a shirt back for a return. The 2 male associates were talking to another male customer. They…read moreall looked at me and never acknowledged me. They continued their conversation. I was standing 6 feet from the register waiting 4 full minutes for one of them to assist m e. I finally interrupted and asked if someone would please handle my return. I was motioned to the counter and again, the associate never said Ila word. He had me sign a receipt, said it would go back on my card then rejoined the ongoing conversation. I will not b back nor will I recommend this place to anyone.