I know I'm gonna butcher the name but a manager named (Nyoby? Columbia Center location) very polite…read moreyoung lady helped me with an issue I was had she was very polite and and quick to resolve the issue. Great Store representative.

Worst experience ever when returning an item. I purchased a romper a week ago and was planning on…read morewearing it for an event. Apparently I had not noticed a small tear until the day of event as...I was getting dressed. Due to the short notice I had to wear something I already had. I went to return the romper the next day and the employee told me I could only exchange it. I was upset since I had no use for the item anymore. To top it off I had the receipt and the tags were still on it. I shop here all the time and never had to once return and item however I had yet to experience this issue anywhere else. Truly disappointed that if you have your receipt, tags on the merchandise and purchased it within their 30 day return policy your money cannot be returned. They didn't even offer store credit to top it off!

Worst customer service EVER! I bought a wallet on-line, and…read morealthough it looked good, it just wasn't right. I've emailed them twice asking about how to do a return, and NO RESPONSE!! I definitely will never shop there again!! Be very cautious if you really want to give them a shot, but I would advise against it!

Kids clothing selection is crap. Whole place stinks like Sephora. Checkout a big ZERO. Not friendly…read moreor helpful. Wouldn't go back.

We walked into the Kennewick store not knowing anything about what we needed. Demetrius greeted us…read moreand listened to what we "thought" we wanted. He was so very helpful, positive, and took time to really help us. We will be going back for all of our professional clothing needs. If you are looking for something but unsure what exactly, ask for Demetrius he will help you out.

Staff measured me for a suit, when I arrived in Las Vegas to pick it up the legs were at least 3"…read moreshort. When I came back to return the suit there was 1 person working but he was on the phone. There were a few people trying clothes on, and a customer at the checkout who looked irritated. After waiting maybe 5 minutes without being greeted and the employee still on the phone I asked the guy in front of me how long he'd been waiting, he said at least 10 minutes. Basic customer service is lacking here. After I return the suit I won't be back.

Poor service- which was too bad- had money to spend but due to store policy or laziness pointed me…read moreto buy online instead.

Their customer service is absolutely terrible. My husband was belittled while trying to make a…read morereturn/exchange. Completely unworn product. I looked up the return policy online and it states 60 days to return, yet the receipt says 30. I went with the website? And that was a mistake. They made him feel like an idiot, like he didn't know how to read. I was the one who gave him the receipt and told him their website says 60 days. I will NEVER shop here again, I'll tell all the contractors my husband works for to shop local instead of with Boot Barn. STAY AWAY!!!!!!

Really horrible service. Not one "hello" or "can I help you find something?". In fact I was met…read morewith looks verging on hostile. I left the items I was going to purchase and decided to get them online. This store's staff is the reason brick and mortar stores are fading. I gave one star for the inventory.

Buckle is a little bit expensive but they have great selection and when I have been there I have…read morereceived great customer service. I needed a gift for my friend and I failed to find anything elsewhere but the sales rep did a great job of pulling out several shirt combination's. I was able to leave happy with my purchase, and a gift receipt just in case.