My absolute favorite boutique in the Tri-Cities, and it's the first place I bring family and…read morefriends to experience an exceptional shopping experience in the downtown Kennewick Parkade, while they're visiting and taking in all our fair city has to offer!

They always have good stuff but I'm frustrated that their hours on Google do not match reality and…read moreits not possible to leave a message or get a hold of anyone and the hours on not posted on their business door as well.

I know I'm gonna butcher the name but a manager named (Nyoby? Columbia Center location) very polite…read moreyoung lady helped me with an issue I was had she was very polite and and quick to resolve the issue. Great Store representative.

Worst experience ever when returning an item. I purchased a romper a week ago and was planning on…read morewearing it for an event. Apparently I had not noticed a small tear until the day of event as...I was getting dressed. Due to the short notice I had to wear something I already had. I went to return the romper the next day and the employee told me I could only exchange it. I was upset since I had no use for the item anymore. To top it off I had the receipt and the tags were still on it. I shop here all the time and never had to once return and item however I had yet to experience this issue anywhere else. Truly disappointed that if you have your receipt, tags on the merchandise and purchased it within their 30 day return policy your money cannot be returned. They didn't even offer store credit to top it off!

I won't go anywhere else! Great selection and fantastic service. Definitely budget friendly.read more

We needed a last minute tux and Dawson-Richards shop came in and saved the day. They were very busy…read morebut extremely helpful and fast. So thankful a friend recommended this great shop. Will definitely use them again.

We travel all the way from Oregon for my daughter's XV dress and we were really happy with Cristal,…read moreShe was very welcoming and very helpful with every detail to find the perfect dress for my daughter. I would recommend mi gusto es boutique 100%.

customer service is AWFUL! They have various people working…read morebut none are willing to help the customers. This is the second time going there and I have had awful experience both times. After talking with other people I have also heard they have had terrible experience too. I recommend to only buy if you can guarantee to walk out with the items (and want to wait a long time to get customer service) Do not let them order sizes come wrong and colors too.

TL;DR-SHOP HERE! To…read moreset the scene: It was my sister from another mister's birthday. It was 100+ degrees outside. I was mildly carsick, we were sticky from the heat, and had no plan for the day. Mom suggested we stop by this place...I'd never heard of it, but WE LOVE SHOES so of course the answer was yes...especially when told we would find styles and fits there we would be hard pressed to find in any other brick and mortar around the scablands of SE Washington. We walked in and I was AWESTRUCK by the old vintage styles lined up on the top, left-most wall. While disappointed they weren't for sale at the time, I spent a good amount of time fawning over them before blowing pass the standard inventory and moving onto the clearance section. NOTE: I am 100% guilty of buying crappy, flat, unsupportive shoes because they are cheap. I am a miser by nature in all the wrong ways. Those same shoes I waste money on, I end up only wearing them once or twice because I hate how they feel, and had given up on finding beautiful shoes that were also comfy...the shoe-nicorn, if you will. After perusing the clearance section and finding a couple of cute pairs, I ventured into the wild, untamed land of *gasp* the standard priced shoes. I was rendered speechless. Beautiful riding boots? With wool lining? THAT ALSO FIT MY BIRD-CALVES?? YES PLEASE! My elation was soon followed by despairing over the pricetag. Multicolored Reikers that felt as though I was walking on air!? They immediately made me feel like a better, more well-rounded version of my self...again the pricetag. About this time, the owner noticed me flitting from display to display with stacks of shoes in my hands, trying to figure out which ones I needed vs. which ones I NEEDED...all while my sister looked on from the birkenstock display with a look of amusement painted on her face while chatting up an old wise-acre trying on his own set of magical footmitts about how ridiculous I was...and she wasn't wrong. The owner sat me down with my spread and measured my feet...something that hadn't been done since I was knee high to a tall grasshopper. We discovered I was a 39 and she set about helping me pick out a handful of shoes and boots I was enthusiastic to try on. After getting the size and back-room order from my cohort, she flitted off while I gushed about this store and chatted with the same wise-acre who had transformed into an elderly gentleman who's poise and grace was unmatched now that he had been fitted with his snazzy new pair of kicks. The owner returns... Now came the fun and most emotionally compromising part...the fitting. I Tried on two pairs of Reikers (pumps and boots). The owner laughed and looked quite pleased as she watched my soul being reborn in that moment and I learned a valuable life lesson which I will attempt to articulate now...you cannot put a price on good footwear. As comfortable as those Reiker boots were, the owner told me "hold on just a sec...I think I have a boot for you that would be an even better fit" and she disappeared into the back once more. I eagerly awaited her return and was so pleased once she did. I was presented with the most comfortable Spring Step boots I could have ever hoped to find. Waterproof, temperature regulating, and SNAZZY! I entered that store not intending to purchase anything at full price and left with two pairs of fancy new kicks (between the three of us we left with five pairs). I have never in my life had better customer service or been more pleased/amazed with the quality of merchandise I was presented with. I have gotten so much use out of those two pairs of shoes since August and I can promise I will be back for more!

Sad to see another store closing. Drove by today and saw a for lease sign in the windows. Use to…read morelike finding new summer shoes/sandles.

Many Thanks to Second Hand Haven for buying many items from my sister's estate. Our family was…read moreexhausted and so grateful when Caring Transitions shared that Second Hand Haven was buying and removing many items. Thanks again.

Great store with a great family behind it. Always a pleasure to stop in. Never can tell the…read moretreasures to be found there.

I make sure to visit this store when I visit Kennewick. It's really the only boutique type clothing…read morestore in the area. I love the interesting tops and dresses they have. For those who need a formal dress, they have a wide selection. I've also bought a few form fitting skirts and wear to work tops that are cute but stylish. If you can't find anything at the mall, you should be able to find it here!

Hours: Mon-Thurs…read more11AM-8PM Fri-Sat 11 AM-9PM Sun 12PM-6PM Growing up in the Tri-cities area, there aren't a lot of retail stores to turn to except whatever is in the mall or Target. They carry a lot of trendy styles; unique from all the other surrounding stores and at a reasonable price. Half the store is filled with dressy and casual bottoms and tops; while the other contains cocktail attire and formal dresses. Their prices are very affordable and even contain clearance racks filled with formal wear; some starting at $20 for a cocktail dress. Pretty inexpensive if you ask me, and for pretty good quality. In the back of the store they always carry two racks of clearance items; one in which is only $9.99 and contains a lot of basics, last season items and random cute stuff (such a steal if you ask me). They carry plenty of casual wear: jeans, skirts, basic tanks and shirts, blouses, sweaters and blazers. They also have plenty of short dresses, and stylish-chic tops and bottoms; perfect for going out to the bars or club. Their accessories are relatively inexpensive. They have anywhere from belts and hats to scarves, rings, bracelets and earrings. If you're looking for a boutique that carries unique items make sure to visit here. **But one thing to note** Clearance, dresses and accessories are FINAL SALE which means no returns! So be 100% sure of your purchases. They also don't do cash or card refund; just store credit or exchange, and they unfortunately don't accept American Express cards.

Clean, organized and reasonably priced. Lots of "vintage" items…read more I stop in every time I'm in the area.

Purchased some shoes from here and they were rotten and had dry rot, I asked for store credit but…read morethey don't do refunds at all even if the product is "rotten." Prices are also reflecting boutique prices not thrift store prices.