Awesome selection of jewelry and the knowledge of the staff was great. Peaceful place to shop.read more

Had a great experience here. Kevin worked with us and really took the time to ensure we got exactly…read morewhat we were looking for. explored different options with us and was very patient during the whole process. Highly recommend Kevin and Jewelry Design Center!

I've been in town handling my mother's estate with my brother. We've been finding various rings and…read morejewelry and we needed professional guidance and appraisals. Brandi, in particular, has been extremely helpful with her professional advice and time. We've had some pieces appraised for insurance purposes, some for the estate accounting, some resized or repaired. She's been upfront about the cost - what makes sense vs what would be over or underspending. She's also met or beat her stated deadlines. Additionally, I've appreciated her honesty about types of jewelry that are outside her area of expertise. Some of my pieces are more than 125 years old and/or very random vintage pieces! The jewelry in the store are fairly priced and are all just beautiful. The interactions I've observed with other customers during my visits make it clear that the personal touch of a local jeweler really does make all the difference in the world. Enough so, that I may just reach out to them from my home in the Los Angeles area in the future.

Great selection of diamond jewelry, and the staff are super friendly and helpful. I needed two gold…read morechains repaired on a tight schedule and Diedre and Alfredo were able to get both of them done for me in less than a day. Great quality repair work. I highly recommend Touchstone which feels like a true neighborhood jewelry store.

I've been doing business with Van's Jewelry for almost a decade and have found them to be honest,…read morefriendly and have done beautiful work with repair items. I highly recommend this business!

The couple are so amazing I love to stop in just to say hello. I consider them to be the best…read morejeweler in town. I would not send anyone to any place else, but

They repaired my Bulova watch band. Their hours are somewhat limited but they were polite and…read morequickly repaired the band for minimal cost.

Cameron really helped me out of a bind (literally and figuratively). I accidentally kinked my…read moremother's gold herringbone necklace. I called and they said they would take a look but could not make any guarantees because herringbone can be tricky to work with. I walked in and Cameron hammered out the kinks in a matter of minutes. Looks as good as new. Huge relief. I will give them a call in the future with any jewelry related questions.

I don't know why this is set as such a "great" jewelry store. My fiance went and bought a white…read moregold 14kt necklace with a "diamond" cross they charged him almost 500! Claiming to be real diamonds on the tiny cross! (Never has bought real diamond not experienced) Went to get it tested 4 months later to find out it's white sapphire??? The 14 kt necklace broke off from the chain (was my fault) went back here despite the fact that they sold us fake diamonds decided to give them a second chance to fix my necklace I paid close to 50 dollars!!!! Got my necklace back measuring at 24'' when I sent my necklace in measuring at 18''. I was so upset. I called asking for answers and they told me "it happens" what does that even mean. I then did my research and it does stretch but not as much as mine did. I'm so upset with this place. They take advantage of people.

I highly recommend Kris and James for any of your jewelry needs. 17 years ago James made me a…read moregorgeous ring from a drawing I took in. They worked with me using some of my own diamonds. Even though I live in Phoenix I went back recently to have the ring remade into a new creation which just arrived in the mail. They are always honest, trustworthy and highly knowledgeable. I am usually surprised at how reasonable they are when I get the bill.

The sales clerk was very helpful and positive but the manager Fabi was difficult and…read moreunaccommodating! She was rude and wouldn't size the ring to our specific ring size.

I can't give this company enough stars! We had a really unfortunate experience ordering online when…read moreour package showed as delivered and waived signature by us but "signed by driver" and left at front door which has never happened for a package that small, and we never received it. Being my first Mother's Day present as it was a earring, ring, and necklace set of mine and my 8 month old daughters birthstone I was extremely bummed as well as my boyfriend who purchased the set for me. We filed a claim with ups and also reached out to Zales. Without any hesitation or investigation, Zales refunded us the whole amount for the set. We never got far with UPS and suspiciously, 2 days after we filed the claim our order showed up in a box that had been retapped and clearly opened on our porch, with the ring missing and the necklace broken. Bummed we decided to go into Zales and see if they could fix the necklace and maybe order a new set. They exchanged the necklace right there for one they had on hand and then helped us find a another se that worked for us. It was such great customer service online and on-site for such an unfortunate event and we were blown away! We will go to Zales for all jewelry in the future!

This store is ran by a bunch of incompetent teenagers. We spent thousands and thousand of dollars…read morein this store only to be treated like trash and lied to about when my rings would be sent back from a simple soldering. It's been almost a month and my rings are no where to be seen.

NEVER AGAIN will we purchase from here. I faithfully have my things inspected every April and…read moreOctober, I went to get my necklace back from repairs, and asked to have my other two earrings cleaned along with my wedding band. She found a stone missing on my ring. Looks up the history and tells me it's only been inspected 2x since we bought it! amd tells me "it's honestly really cheap over it replaced. $40." I told her no!! Why do I spend thousands here, and buy your lifetime warranty? And you want to charge me 40$???? She offered to charge $20 sooo livid!!!! I shouldn't have to pay anything!! I take good care of my things!!!

The attitude of the gentleman I dealt with today was rude and short with me when asking questions…read more I asked 2 questions and you would have thought I asked hard questions with the way he acted. Ive been getting pierced and jewelry all the time from there and my experience has been great. Not so much today. If you don't like your job find a different one...

Wow so glad I found this shop! Amazing quality jewelry for a great and affordable price! In the…read moresecond picture I'm posting you can see my ring I bought from another store two months ago. The one I got elsewhere is faded, worn, and just doesn't look good. Very high quality products and great employees along with fantastic service.

Don't bother with this company. I finally found my dream ring at this store, so my boyfriend paid…read morefor it in full so that he could propose to me with it... after 11 months, almost a whole year of back and forth with the employees telling him that it was almost ready, they told him finally that it couldn't be made with the right silver so they finally told him that it just simply wasn't going to happen because the last ring of that kind they "needed to show in store". How about the customer that was actually dropped $2,000 for it?? And his girl (me) who could have been happily engaged but was waiting on a ring that was never going to come. Now I'm here desperately trying to find a ring that compares to the one I had my heart set on because they bailed. So damn pissed, do not even try with these people.

I have a Fossil smart watch that had two ferrules which needed to be replaced. Ferrules are those…read morelittle pin bastards that hold watchband links together. One might think those are called 'pins' but, nay, they are called ferrules. I Googled "watch pins for fossil explorist hr gen 4" and Mr.Google suggested options that seem reasonable to my eyes, and, if Google says it and it kinda looks right, might as well run with it, correct? Negative. Thrice I attempted to buy, what appeared to be the right part, and thrice I was denied the pleasure of repairing my watch. I was annoyed, frustrated and consistently tardy to my many engagements. Damn time and its bastardly ways! Anihoo, being in a perpetual state of frustration and tardiness brought me to the lowely point of going to the mall in an effort to see if mall jewelers could help. First, and ever so erroneously, I went to call upon on Ben Bridge to see if they could do help. Umm...Ben Bridge isn't there anymore, but rather a jewelry store who's display cases are made of cardboard. To unpack that for a second, there is a place that sells "jewelry" that does not have shelving, but instead cardboard boxes and corrugated origami display cases. Nothing is locked up, there is no glass display cases and the wares were attached, to the oft crushed cardboard, by wire. That wasn't even the biggest shock. The place was packed full of people. Patrons were wandering to and fro, glancing this way and that, studying the product. In a corner of the cardboard warehouse there was a couple that, I believe, were trying on a engagement ring. The female, who appeared to be in her early 20's (and quite possibly at the pinnacle of a meth riddled bender) was staring longingly at a ring on her left ring finger and was chattering at the gentleman to her right. She attempted to lift her hand, fingers spread wide, to get a better gander of the "diamond" in the light, but was aggressively cut short on the ring elevation by the wire that had anchored it to the shelf. Luckily for the glowing sweaty bride to be, the shelf the ring was connected to, lifted off the ground a good 3 inches. An anchored cabinet/shelf/wire/ring combo would surely have severed the ring finger from this poor twitchy lass. I have really digressed. With Ben Bridge no longer being an option, I went to Zales jewelers next. I figured Zales would have a pretty good shot at having the parts I needed. I mean seriously, their name sounds pretty fancy. Almost European, if you ask me, and we all know that them Europeans know their jewelry and diamonds and stuff. Hell, wasn't Leo DiCaprio's character in Blood Diamond European? Certainly the guys from Snatch were, well, except for the greedy American dude, but he flew to England for the hyjinx over that big diamond. What I'm trying to say it's a legit rationale. European=high society jewelry. Well, Zales didn't have the parts, but DID suggest I take it to a watch shop that is in downtown Kennewick, but....."they aren't open on Sundays." This all happened on Sunday, hence the reference and quote. I bet if we were in Europe they'd be open on Sundays *angry face. I knew there was another jewelry shop at the opposite part of the mall, so I doggedly set my mind on weaving through the myriad of surprisingly well dressed shoppers to check out the last viable option to fix my watch, at least I thought it was my last option. I stopped by Westfield Jewelers and sputtered out, "Do you replace broken watchband ferrules?" The attendant just looked at me. I could tell something was churning in the gray matter, but I could tell it wasn't much, so I kept walking. My child and I were about to leave the mall when I stumbled on Harry Ritchie Jewelers. I, almost preemptively dismissed myself when I asked if they were able to replace broken watch ferrules. Much toy surprise they stated they did.They quickly got to work on my watch, and even suggested my child and I continue shopping and come back when we were done. Ten minutes later it was fixed and at no charge. BRAVA! Wait. DiCaprio was from South Africa! Doy!