Last transaction was okay, not what I hoped for, but my watch runs. Band kind of pricy, I needed…read moreit!! Previous visits have echoed what I read here about rude, condescending often. Wouldn't touch my neighbors anniversary clock. I felt badly for sending them there. Really! You're a clock maker aren't you? Been in "the business" a long time. Al Nihart fixed that style of clock; apparently he was more skilled?! Had lovely electric bedside clock, belonged to my mom. It quit working. Repair it? Oh no! Stick a piece of crap, battery movement in it! NO! I'd like to keep the integrity of my Moms sweet little clock! Gentleman in Spokane cleaned it, few adjustments and it's purring again. Where's the skill? Disappointing from the son of THE best jeweler Kennewick ever had!

great transaction: bought a NATO strap for my new watch. Prices are reasonable and the staff are…read moregreat.

Awesome selection of jewelry and the knowledge of the staff was great. Peaceful place to shop.read more

Had a great experience here. Kevin worked with us and really took the time to ensure we got exactly…read morewhat we were looking for. explored different options with us and was very patient during the whole process. Highly recommend Kevin and Jewelry Design Center!

Don't bother with this company. I finally found my dream ring at this store, so my boyfriend paid…read morefor it in full so that he could propose to me with it... after 11 months, almost a whole year of back and forth with the employees telling him that it was almost ready, they told him finally that it couldn't be made with the right silver so they finally told him that it just simply wasn't going to happen because the last ring of that kind they "needed to show in store". How about the customer that was actually dropped $2,000 for it?? And his girl (me) who could have been happily engaged but was waiting on a ring that was never going to come. Now I'm here desperately trying to find a ring that compares to the one I had my heart set on because they bailed. So damn pissed, do not even try with these people.

I have a Fossil smart watch that had two ferrules which needed to be replaced. Ferrules are those…read morelittle pin bastards that hold watchband links together. One might think those are called 'pins' but, nay, they are called ferrules. I Googled "watch pins for fossil explorist hr gen 4" and Mr.Google suggested options that seem reasonable to my eyes, and, if Google says it and it kinda looks right, might as well run with it, correct? Negative. Thrice I attempted to buy, what appeared to be the right part, and thrice I was denied the pleasure of repairing my watch. I was annoyed, frustrated and consistently tardy to my many engagements. Damn time and its bastardly ways! Anihoo, being in a perpetual state of frustration and tardiness brought me to the lowely point of going to the mall in an effort to see if mall jewelers could help. First, and ever so erroneously, I went to call upon on Ben Bridge to see if they could do help. Umm...Ben Bridge isn't there anymore, but rather a jewelry store who's display cases are made of cardboard. To unpack that for a second, there is a place that sells "jewelry" that does not have shelving, but instead cardboard boxes and corrugated origami display cases. Nothing is locked up, there is no glass display cases and the wares were attached, to the oft crushed cardboard, by wire. That wasn't even the biggest shock. The place was packed full of people. Patrons were wandering to and fro, glancing this way and that, studying the product. In a corner of the cardboard warehouse there was a couple that, I believe, were trying on a engagement ring. The female, who appeared to be in her early 20's (and quite possibly at the pinnacle of a meth riddled bender) was staring longingly at a ring on her left ring finger and was chattering at the gentleman to her right. She attempted to lift her hand, fingers spread wide, to get a better gander of the "diamond" in the light, but was aggressively cut short on the ring elevation by the wire that had anchored it to the shelf. Luckily for the glowing sweaty bride to be, the shelf the ring was connected to, lifted off the ground a good 3 inches. An anchored cabinet/shelf/wire/ring combo would surely have severed the ring finger from this poor twitchy lass. I have really digressed. With Ben Bridge no longer being an option, I went to Zales jewelers next. I figured Zales would have a pretty good shot at having the parts I needed. I mean seriously, their name sounds pretty fancy. Almost European, if you ask me, and we all know that them Europeans know their jewelry and diamonds and stuff. Hell, wasn't Leo DiCaprio's character in Blood Diamond European? Certainly the guys from Snatch were, well, except for the greedy American dude, but he flew to England for the hyjinx over that big diamond. What I'm trying to say it's a legit rationale. European=high society jewelry. Well, Zales didn't have the parts, but DID suggest I take it to a watch shop that is in downtown Kennewick, but....."they aren't open on Sundays." This all happened on Sunday, hence the reference and quote. I bet if we were in Europe they'd be open on Sundays *angry face. I knew there was another jewelry shop at the opposite part of the mall, so I doggedly set my mind on weaving through the myriad of surprisingly well dressed shoppers to check out the last viable option to fix my watch, at least I thought it was my last option. I stopped by Westfield Jewelers and sputtered out, "Do you replace broken watchband ferrules?" The attendant just looked at me. I could tell something was churning in the gray matter, but I could tell it wasn't much, so I kept walking. My child and I were about to leave the mall when I stumbled on Harry Ritchie Jewelers. I, almost preemptively dismissed myself when I asked if they were able to replace broken watch ferrules. Much toy surprise they stated they did.They quickly got to work on my watch, and even suggested my child and I continue shopping and come back when we were done. Ten minutes later it was fixed and at no charge. BRAVA! Wait. DiCaprio was from South Africa! Doy!

My husband and I both got our wedding rings here in 2018. When we came in to get our rings cleaned…read morethe week before the wedding, the jeweler made sure my ring looked flawless. Alice sold us our rings, and still remembers us when I come in to get it cleaned/examined every 6 months or so. Great staff, good prices, and a very convenient location.

Located within the Fred Meyer grocery store, it makes it very accessible to peruse the various…read morerings, watches, necklaces and earrings under their special light that highlights the stones of some pieces. We've had our ring fingers sized here and received no pressure to purchase quickly or hurriedly. I'll be honest and say that I haven't seen any consistent employee there. I don't know if they hire many people for short shifts or I don't always shop at the store any particular time or day? Or perhaps they work a variety of short shifts? Anyhow, that's neither here nor there. The jewelry and selection are good. Shop here with confidence if it fits your schedule better.

They repaired my Bulova watch band. Their hours are somewhat limited but they were polite and…read morequickly repaired the band for minimal cost.

Cameron really helped me out of a bind (literally and figuratively). I accidentally kinked my…read moremother's gold herringbone necklace. I called and they said they would take a look but could not make any guarantees because herringbone can be tricky to work with. I walked in and Cameron hammered out the kinks in a matter of minutes. Looks as good as new. Huge relief. I will give them a call in the future with any jewelry related questions.

I've been in town handling my mother's estate with my brother. We've been finding various rings and…read morejewelry and we needed professional guidance and appraisals. Brandi, in particular, has been extremely helpful with her professional advice and time. We've had some pieces appraised for insurance purposes, some for the estate accounting, some resized or repaired. She's been upfront about the cost - what makes sense vs what would be over or underspending. She's also met or beat her stated deadlines. Additionally, I've appreciated her honesty about types of jewelry that are outside her area of expertise. Some of my pieces are more than 125 years old and/or very random vintage pieces! The jewelry in the store are fairly priced and are all just beautiful. The interactions I've observed with other customers during my visits make it clear that the personal touch of a local jeweler really does make all the difference in the world. Enough so, that I may just reach out to them from my home in the Los Angeles area in the future.

Great selection of diamond jewelry, and the staff are super friendly and helpful. I needed two gold…read morechains repaired on a tight schedule and Diedre and Alfredo were able to get both of them done for me in less than a day. Great quality repair work. I highly recommend Touchstone which feels like a true neighborhood jewelry store.

What more can i say about my boi Wayne...all he does is install the best garage doors around…read more Peeps come from miles and miles away just so he can put his amazing hands on their door. Girls love to watch him install things because its shirt off, hips thrusting, party time every day. Man could run for senate and win based off his looks/voice. He is a regular Lil 'wayne' when he spits his hot rhymes...word to a mutha phucka

My husband and I purchased a cream colored sectional from Macy's and bought the extended warranty…read more We noticed they used different leather on parts of our furniture. We hadn't even had it a month and one of the seat started separating on the leather. I called someone out three times and they would not do anything. Do not buy furniture from Macy's! We paid over $5,000 dollars and what a waste!

It was good the lady that did my hair was very nice and did it very well I didn't catch her name…read morebut she started in October and had blond almost white hair and did goats in 4-h. She is a very good hair stylist and hope she gets more compliments in the future.

Discriminating vibes... black woman was cool tho. Also I was charged 4$ each for a 6 link removal,…read moreno flat price. Tried to finesse me..

Elizabeth was very knowledgeable about the different gemstones I was interested in. She was…read moreprofessional and very nice. She listened to what kind of ring I was looking for and helped me find 2 that I really liked. She searched for the best prices and I felt they were of good value, so I purchased both. Kay Jewelers is very fortunate to have such an excellent employee. Thank you Elizabeth.