LOVE this store! I visited with my friends this past weekend and we all walked out with bags :)…read more The staff was very friendly and helpful.

Stopped into Twist and the rudeness of the help was why I left. I was the only one in the store…read more She never left the counter. Made a phone call while I was in the store. Asked me what I was doing and when I said waiting for a movie to end she said I should go to Barnes and Noble. The clothing looked nice and high end. I can't help but think she made an incorrect assumption that I didn't have money. I was actually interested in finding a party dress and some classics but she was so rude I won't go back.

Since I've found Sugar Pop (next to golds gym in kennewick) whenever I need clothes I go here…read morefirst. They've got sugar cute clothing, jeans, shoes, purses, and tons of accessories. And the best part is its all really decently priced! I got la idol jeans for $35! The staff is all really friendly and helpful too

I thoroughly enjoyed my experience here.This store is NICE and quiet. The staff are extremely…read morepleasant and kind. They are very willing to help you find anything and get you the best deal on it. Customer service in this store is second to none. The selection is also way better than the Kennewick store. If you're planning on shopping for shoes, go here and not the Famous Footwear in Kennewick (see my review for that store).

The staff is extremely friendly. They will offer to order an item if they are out of your size in…read morethe store. I've never had a bad experience at this location, to date. They have a wide selection of inventory and if you can't find it in-store, you can most likely find it online. I love that you can either have it shipped to your home address or you can pick it up in the store (and that if you do pick it up, you often get extra rewards points).

I usually love this small her business, but it was really odd when I came in today the man was just…read morestaring at me and then when I was talking to him, he just rudely said I need your ID for the debit card, and then said ok to me when I gave him the card. And so I said thanks goodbye and then he Said "I need it to clear!" It was just an odd experience weird customer service

Love this place! All fair trade and very very cute and unique! One of my favorite places to shop…read morefor gifts!

I was in last Saturday, when I walked in and saw the line I groaned I had a return and saw 1 person…read moreworking the registers and a pretty long line, but she was amazing, Rose was awesome she was quick and friendly and was even greeting everyone as they walked in I was very impressed with her customer service, and she got through the line quickly and professionally, other employees came up but no others jumped on cash registers and she did a great job they are lucky to have her.

They have great stuff/deals which is why I am giving them 3 stars but I cannot stress this…read moreenough... BE CAREFUL WHEN YOU SHOP HERE. KEEP YOUR RECEIPT. Here's why... I have had not just one but 2 incidents here where the cashiers have screwed up. I don't know if they're overworked/not getting enough breaks or something but some are like zombies. And very much not paying attention. First situation - I came here and bought a bunch of things including a sweater that had security tags. Came home and realized they weren't removed. Fabulous. (By then I had thrown the receipt away) Drive back to the store. This quickly turned into an hour long ordeal of having to look up my purchase on their system to confirm that no, I did not steal it, before they could take the darn thing off. I mean I understand security is important but the whole thing stank of underlying "suspicion" to me. Like they seemed so ready and eager to just say there was no record of my purchase because I couldn't produce a receipt and there was nothing they could do for me. (Yes, they did eventually find it) Second situation - went there recently and had a total shopping spree. But the girl who rang me up was not only rude/unpleasant, but also totally screwed up. here I am taking my sweet time looking at the impulse buys near the front. I was excited to see they had some Made in Canada stuff and I was no rush to leave right then. There was also nobody else in line. The cashier in front of me was wrapping up with someone else so I figured I'd go up in a minute or two. Then I hear the girl next to her yell "Next in line!" and kind of ignore it. Like I figure she can clearly see I'm still browsing. Not even 20 seconds later ... "NEXT IN LINE"... And at this point I'm a little shocked and I'm like "Yea I'll be up there in a sec! I'm still looking!" But then I felt kinda awkward/rushed and I obliged. This chick was in NO mood to be in customer service. As I put up my items I told her how nice it was to find nice dresses. Zero response. She then asks me if I want a bag (I came up with a cart full of stuff. Umm yea?). I ask her to please use multiple bags. I'm also trying to make things as convenient for her as possible, figuring she's just tired. I take off the hangers as I give her the dresses folded. I remove one bag that she filled up, then notice one other bag still on the bag hooks up as I run my card. I finished my purchase and turned to grab my bags. This girl didn't bother to remove the second filled bag from the rack so I went to grab it myself. I kind of looked at her to make sure there was nothing else. No response. Grabbed my two bags and left. I get home and unload everything to put stuff away. I notice immediately I am missing stuff. It dawns on me that yes, there WAS a third bag! One I had no way of seeing or knowing was there. I called the store. The associate told me that Lo and Behold, a bag was left! I told them exactly what was in the bag to verify my claim. Luckily, there wasn't a lot more security verification after that and the women who helped me were pretty nice. So clearly they do have some responsible people who work there but you just need to be vigilant with the cashiers. Ross has become synonymous with hassle in my mind but I'll be back cause I love their stuff.

I found it nice that the staff asked if I needed anything, however, I didn't appreciate that while…read morelooking at hair dyes they came over and stood directly next to me (nearly under me) and restocked items. Very tacky. I probably would have spent more money if they didn't hover around me like flies on you-know-what. Disappointed with the staff but the overall store had what I needed, so two stars. Tips: -STOP hovering over customers. -DO NOT restock items in the area where customers are looking at stuff. -If one staff member already asked if they could help you find something, don't ask the customer again a second later.

I have never ever experienced such rudeness and terrible customer service and I have been going to…read morethis location for years. The girl at the front counter did not even ask for my club card and looked annoyed when I said I have one. She proceeded to tell me my card was expired and I needed to renew it. I told her that I had not long ago and it it is not expired. Her response was a very snotty "Obviously not." When I responded saying "Excuse me?!" She told me that I obviously had not renewed and needed to. As I left I told her that I would be calling her store manager and the terrible behavior continued. I came home to check and sure enough my card is not expired at all. I don't know if she typed in the wrong phone number, but still you do not ever talk to your customers in such a manor. If this is what is exceptable at this location now, I will go else where.

I literally love Tj Max and today(10/7/25 @6:30pm) Belen was beyond helpful and had outstanding…read morecustomer service. She helped me find exactly what i was looking for. I thank her for being so kind!! Shout out to Belen!

The store was so organized & they had a great inventory! Everything was very clean kept throughout…read morethe store. I was pleasantly surprised they had a full inventory. A lot of clothing was on clearance so I went a lil crazy but I deserve it :) Great brands for skin care, hair products, etc. i couldn't believe they had the Mixxed Chicks line for under $10! Score! I didn't really care for their shoe selection but everything else made up for it! I'll definitely be back when in town!

I love shopping here. They have good buys…read more They have things I need a at a much cheaper price

I was in on 8-13-23 cashier #6 katie shorted me $20.00 of change. I could instantly tell she was…read morenew because of the way she was handling the money. I should have listened to my gut feeling that instant but, once i got into my car is when i checked and sure enough i was short money. I spoke with Reana (coordinator) she wasnt much help she said i would be a long process. She ended up checking #6 till and apparently no extra $20 were found. I never got a phone call back like Reana said i would. I called back on 8-14-23 at 3:39 and they said they didn't find anything. I get it its just $20 but, $20 is $20. Get it together Marshalls. DO BETTER. Your customer service is crap! If i could give negative stars i would.

Cute clothes and store is nicely laid out. Had fun with my sister trying on clothes and found a…read morefew to take home. Great style and lots of fun dresses. Nice variety for all ages.

Love this place! Best new boutique in the Tru-Cities. Owner is so sweet and she has style! Need a…read morenew outfit or gift, this is THE PLACE to go.