My husband and I purchased a cream colored sectional from Macy's and bought the extended warranty. We noticed they used different leather on parts of our furniture. We hadn't even had it a month and one of the seat started separating on the leather. I called someone out three times and they would not do anything. Do not buy furniture from Macy's! We paid over $5,000 dollars and what a waste! read more

It was good the lady that did my hair was very nice and did it very well I didn't catch her name but she started in October and had blond almost white hair and did goats in 4-h. She is a very good hair stylist and hope she gets more compliments in the future. read more

Neither the clothing or furniture store answers their phone. Website has no option to email anyone. Clearly macys has absolutely no interest in customers or customer service. Corporate implosion and store closures should not be a surprise. read more

This is a small Macy's store and the only one in the TriCities area. I find that the women's clothing departments are very disorganized. They really need to have staff spend some time making sure each department is organized and in order. read more

I can't rate this store bc i can't get in. I use a wheelchair and they don't have auto opening doors for people w disabilities.

Due to reasons you don't care about, I haven't worn makeup in a few years and decided, now that I no longer need to wear a mask, it was time for new makeup. I'm of an age that I really had no idea what I needed, or wanted. Stopped in Macy's cosmetics (Columbia Center Mall) and met Soshi (not sure how to spell it, but that's how it sounds to me). She started asking questions, and we moved from one counter to another and ended up at Clinique. Clinique is a brand I recognized, and have used. She helped me decide on a color, did not try to over sell me, in fact when I asked a couple of questions about a product, she ended up putting it back. I missed the 'make-up gene' when I was born, and this charming and knowledgable young lady was a great help. If you need help with makeup, I strongly recommend Macy's and ask for Soshi. She has a nice sense of humor, too ;-) read more

Macy's is Macy's is Macy's. Wherever you are the size of the store decides what is stocked. The bigger the store, the greater the variety. This Macy's has a distinct advantage over many other Macy's as it is at least 50 mile away from any other Macy's and it is at least 150 miles away from any Macy's of comparable size. The entrance to the store from the center of the Mall is typical in that it opens up into the Cosmetics department. Women's shoes are also prominent as they dominate the right side of the front of the store. The rest of the main floor is dedicated to women's, young women's fashions including jewelry and accessories. Downstairs you will find all the housewares, luggage, mattresses, lingerie, dresses and clothing for the more mature/curvaceous woman, The men's and children's departments have been relegated to another section of the Mall and require you to make a two to three minute walk past the food court to find them. Apart from the separation of men and women, this store does a pretty good job of catering to everybody's taste. On most Saturdays throughout the year, you will find this Macy's full with shoppers. There are three additional outside entrances to this store, one on the lower floor and two on the right and left side of the main floor. If you pick the correct entrance, you can purchase a Starbucks coffee on your way into the store to make your shopping experience even more enjoyable. read more

What is it with these people? They are like friggin robots here, repeating the same stupid sales pitch word for word about getting a Macy's card to save money. Most of the time I tell them no once and they let it go. The other day I went there and this lady working over by the plates and kitchenware made me REALLY mad. She tried to hustle the card to me once and I politely said no thanks but then she wouldn't drop it. She kept trying to get me to sign up for the card, becoming increasingly more and more aggressive about it. She was all telling me stuff like "oh so what, you don't like to save money"? NO! Maybe I dont OK? So after I politely say I dont want the card once just F off and ring my stuff up!!@!#@! Im generally very easygoing but it took some restraint to not be rude.. Overall the store has some decent stuff, probably one of the better places in the Tri-Cities that Ive found for name brand clothing. Know of anywhere else, please message me. I will go back just due to lack of choices but I really loathe dealing with the sales associates there. Anyways, Im going to complain to HQ, and long for a Nordstrom to set up shop. read more

Macy's - There it is - Department Stores Near Me - Kennewick, Washington

Macys in kennewick washington has the worst customer service people in the watch department she was rude ,short offered no information when was asked a question ..I will think twice where I spend my $$$$ read more

I am a very indecisive person when it comes to gifts. yesterday 10/10/2022, I went to the jewelry department I usually don't expect anyone to ask if I need help. but yesterday a very kind woman asked if I needed help her name is Mrs.V, she had the coolest accent and was the sweetest. she helped me pick out the cutest gifts for my cousin and her baby. I want to write this review for her to get recognized, customer service is not always good. But yesterday I had the BEST experience with her. thank you so much Mrs.V ! read more

I bought some heels from here and went to west them to a party. When I got out of my car I realized I could not walk in them. So I went home and put them back in the box and wore some other shoes. I took them back the next day and they refused to return them. They said the "heel was scuffed"?! I didn't even wear them long enough to scuff!! There was no scuff mark. I just got a Macy's card and will be trashing it since they can't do customer service I won't be wasting my money. Really wish I could wear the shoes. They are gorgeous. So, now I am out money and have to look at shoes I can't wear. read more

I usually love Macy's, used to work there actually! But man their service is HORRIBLE lately, love how the return policies change without even the customers knowledge. Went in to return some Christmas presents today, had my receipt and everything and "there's nothing they can do about it but returning policy changed and we can't return them" Oh yes, It was the OLD Macy's I loved where they focused on making the customers happy. I see why so many of the Macy's stores are closing around America... One very disappointed customer:( read more

I bought a toaster oven at Christmas, I had to for in 3 times to get it. Then they credited my account. I tried to call them and could not get a hold of anyone due to Covid. I thought I had over paid, then, I didn't receive anything for a while. All of the sudden I received an over due notice for 60 days. I paid it right away. Later when refinancing my house I found out they dropped my credit rating 100 points. When I called them about it, the would not fix it. Cause they say the called and sent me stuff. They had done neither. I would have paid them. They lost a customer for life today. Fair warning about that card. It will stick with me for two years. I will never shop there again. read more

I love this Macy's! Here's my reasons... * Origins (try the Ginger Souffle) * Bare Minerals (it's about time, no more trips to Portland for make-up) * MAC cosmetics * Nice lady at the Coach counter. * Colorful display of Fiesta dinnerware * Great parking (you sometimes have to stalk people leaving the store) And the best thing about Macy's...the restroom! If you have to go to the bathroom while at Columbia Center Mall, there is no better place than Macy's. It is conveniently located right in the center of the mall. The best one is at the main Macy's, not men's and childrens. It's on the bottom floor right across from the down comforters. It's a single room, wheel chair accessible. It has nice marble flooring and low, mood lighting. Best of all it's super clean. read more

When I first moved up here this was a Bonne Marche, and now it's a Macy's. It's in a mall, so I rarely visit. I was recently in the market for an iron, and the one I bought at Best Buy wasn't cuttin' it. I came here and found a better selection, and some decent options. I may stop here for random appliances, or I might cut through here to get into the mall (yeah, not too sure 'bout that). Overall, it's an option. read more

I forgot to review this one. I like this one more than larger city ones because its small. I used to know 2 sales women there as I worked across the mall at Warmsoup River( disguised name) and was in the mall a lot. I often bought clothes here to wear at that job. Saleswomen were excellent and I had all my training to compare with their actions. I feel like the makeup area is filled with fake people. How much makeup does one need on their faces? It's the TC - jeepers! Not Paris and everyone on the runway modeling! I went back on my last trip - my acquaintances were gone. i still got good service. read more

Macy's 8208 NE Vancouver Mall Dr, Vancouver, WA 98662 Department Store Regis Fitzpatrick 207 points   28 minutes ago For starters, I was double charged for a coat at Vancouver Macy's. I made repeated calls to customer service to get the credit for the double charge to my account, this was a month ago! Now this is where customer service comes in, or should I say lack of, "customer service"! The coat was the wrong size. So thinking, like most retailer's I could just exchange it.......Wrong! Macy's in Kennewick WA was less than helpful with my simple exchange! I was treated like I stole the coat. When I explained that "Macy's Customer care had assured me, Macy's in Kennewick could just have one of their other stores send me the right size.......Wrong again! This was the only good thing about having the charge on my "Macy's" credit card, making a paper trail of my purchase, I was able to prove that I was not some vagrant from off the street. Kennewick Macy's sent me on my way, giving me a song and dance about their "Back Stage" line had no SKU numbers for them to identify their merchandise.........Reallly? How, in this day and age of technology, is this even possible? The Manager of the department came over and spent some time staring at the monitor and gave me this helpful information. Drive 3 hours, back to Vancouver "Macy's" to make my simple exchange! This type of customer service has reminded me why, I stopped Shopping at Macy's so many years ago! read more

If you want to receive the worst customer service of your life, shop at Macy's. But make sure you don't buy the rug protection plan. It's $159 but they make it impossible to use read more

Macys Kennewick, WA has poor customer service. The lady working in the customer service appeared upset right away when I tried to return the brassieres that irritated and left a scrape on my daughter's skin. When I returned the merchandize, the tags for both had already been discarded. To help facilitate an easy transaction, I showed the printed receipt with picture of the item from my online purchase to the lady. I was lectured they needed the tag, and I understood clearly why. However, the way she talked, her facial expression and gestures showed that she was upset. I explained that my daughter had worn one of the bras and a scrape on her skin developed after a few hours of wearing it. The material, despite that it's soft, caused the redness, skin irritation and painful scrape on both sides. The lady inspected the bras and said that it looked like both were worn. I told her that my daughter mentioned she had worn only one, but if she did, I would still return both back since they were the same kind, style, material, and brand that caused the irritation. The lady firmly said that they cannot accept the return because it had been worn. I asked her to call the manager instead. However, even when I spoke with the manager, he told me that because the item had been worn, they would not accept it and that " it is like buying an underwear". I understood the concept, but I was not returning an underwear! I was also questioned why my daughter continued to wear it over a period of time despite the discomfort. I explained that at first I also thought the strap probably just needed to loosen or adjusted, but it did not help. Furthermore, the scrape did not happen in a couple of minutes, it took a few hours for the discomfort and skin breakdown to developed. The return process that they denied not only was disappointing, but as if the lady and the manager made me feel like I was in a court room defending myself why I was returning the brassieres worn by my daughter. Obviously, they were not concerned of what my daughter went through. I would avoid shopping from this branch from now on. read more

A lot of bad attitude!! And instead of apologizing she wants to argue that she doesn't have a bad attitude. Lol This is in the men's cologne department. I wanted to use my Macy's cash reward for being a loyal customer but their own App cannot bring up the barcode to use it for in store purchases!! Wtf read more

This is for all MACY Stores. Why send me coupons when there is a list a mile long on what I CANNOT use them on. And what is this "LAST ACT" bull? In most stores it is called "clearance". It is clearance!!!!! At Kohls, Pennys, etc. you can use coupons and discounts on clearance. NO wonder your stores are closing. read more

Sad to think this is the best department store in the TC. Terrible service, cheap clothing-Nothing high end.

The MAC store is terrible. The music is so loud and obnoxious. I do not like having to ask what was asked to me by the employees and vice versa. The male employee was not knowledgable of the products and seemed more concerned with visiting with the other employee. He needs to spend less time layering on his own make-up and more time learning how to provide proper customer service. read more

Lazy teenage sales associates, disrespectful pushy workers. Seeing the way the co-workers communicate clearly tells me they have no respect for eachother. Don't waste you're time & money here. This place needs a lot of work starting with the floor employees. Too bad 0 stars isn't an option. read more

Don't like shopping here, but sometimes it's the only option in the Tri-Cities. Decent homework section. The customer service is always lacking and I can't tell you how much I hate having the person next to me to get an extra 40% off because they use a Macy's card on paying cash. read more

Macy's Men's Department is so wonderful. Tyler and Danny helped me find a dress coat for Christmas for my husband. They did not have the size I needed in this store so they called all over and found one in Spokane. They are having it sent to my house in time for Christmas! They also were wonderful they found a coupon for me to use which saved me 25% off of my purchase. They were so warm friendly and helpful in such a busy shopping season it was very refreshing. Thank you Tyler and Danny! read more

Skincare/makeup department is very small... I ended up having to order online (from Macy's). Their inventory is also pretty limited when sales are happening (shoes). I found them online but couldn't even get them shipped to this store for pickup to avoid paying shipping fees. The only positive experience I've had is the helpful lady at the sunglasses hut in this store. read more

I am in the process of going through a nasty divorce. I missed a payment and Macy's immediately put it on my credit report. I am 67 years old, having to start over again. I asked Macy's to please take that off and Macy's stated it was beyond there control and refused to help me. When the email notification comes in for payment, i schedule the payment at that time however, missed scheduling or, didn't go through for some reason. I closed my account and will not shop Macy's again. This cost me a higher interest payment when I bought my house. Thanks for nothing Macy's. read more

A horrible experience to say the least. People go to Macy's because of there quality of cloths and there expertise and customer service. These are just a few and small qualities customers measure Macy's by. Unfortunately, none of these are ever on display at the Kennewick one. I purchase my work cloths and shoes and sometimes I'll buy some suits, fragrance there, charge on my Macy's card and paid my card off. So, I purchase jeans last week brought them home hung them up I knew they were the right size no big deal. Went to wear them, ripped a few tags off and a few still on. Didn't fit, went into Macy's dealt with a women at the desk she says I can't retard them your missing some tags. Like wow, I just spent 50.00 on jeans and were not EXCHANGING them over some tags. I asked for a manager, Anthony came over 20 min later. This guy seem clueless about policies and procedures. I said I would like to exchange those pants never been wore just a few tags missing. He says you can't there missing tags, I said do you mind if I put the tags back on, he says you could of wore them, really they don't fit. I finally asked him for his corporate number he proceeds to give me Macy's.com 800 number thinking I was stupid. So I called them there in the store got someone on the line. The guy on the phone said to me would you like me to send you a return slip I said I bought them in the store he says let me talk with the guy I put Anthony on the line the guy tells Anthony were .com only. Anthony doesn't know what lie to tell next so he says I couldn't understand him. Wow! I said that wasn't your corporate office that was .com he says to me you didn't push the right option, I said oh ya can you push the right one? He says no I can't do that. Let's review here, I've spend a great deal of money and here, in question is a 50.00 pair of pants that don't fit with a few tags missing, am I asking for much? So I'm mad walking out the store I stop and talk to an associate ( should be the manager) explain my dissatifaction with the store she was very good help however she didn't have the authority to do anything. Please stay clear of this store because, as customers how was I suppose to know about the tags, read the fine print on receipts? read more

Worst shopping experience ever. Bad customer service. Lousy selection. Unhelpful people working there. This is why I never shop at Macy's.

A visit to this Macy's is like stepping back in time. The clothing section is outdated and extremely limited. When I asked for the location of women's business suits, the store associate sent me to the bathing suits instead. Folks who give this location high ratings have probably never lived in a city before... read more

This is for the Mac and Lancôme counters....I needed some false lashes applied for a function, I went into Mac said Id like to buy some lashes and have them applied, I was told no as she was the only person there for 20 minutes and couldn't be distracted. There was one other customer who said she was just browsing and I was there to actually spend money! Wait!! It's a makeup store, YOU APPLY MAKEUP!! She then said to go to the Lancôme counter, there was no one to be seen and when I did find the sales girls they were all standing around talking to each other. They even made eye contact and kept on chatting. I stopped shopping at Macy's years ago and hadn't shopped at Columbia Center since college, I'll stick with that trend as I will never go back. Such a shame that this area can't get with the times and have a high end open air mall, makes me miss living in areas with more culture and taste. read more