Really appreciate the service from Footwear Outfitters. It is top notch. They specialize in…read moreunderstanding how to get you the right shoe or workbook that fits your job or activity. I've bought a number of slip resistant shoes from them personally.

If you're in the market for steel-toed shoes, this is where you have to go in the Tri-Cities. I…read morepicked up my first pair over a decade ago, and they've done me well (I still have them, and they are still useable) but, I was in need of a new pair. There was just one person here working the store, and he was able to handle the three of us customers just fine. This time I wanted to go for a style that was non-bootlike and they had two options (wish there were more). I went for the one which looked like a running shoe. It was surprisingly very comfortable. The choice was made. I asked if I could get some insoles, and the gentleman picked some out for me. Put those in and dang--I was sold. (I always look forward to the opportunity of wearing these shoes when I'm workin' at the lab at work!). A cool note---the guy threw in the insoles for free! (they were ~$10). Oh, and another note, this store will be moving up near Bonefish in the next few months (man, everyone's moving up there!).

Love the selection and quality of shoes here. Customer service is great too…read more Good location and easy to find.

Great service on shoe repairs and great selection of well-made shoes and boots. Clothing is also…read moreavailable so take the time to look around. Staff is very knowledgeable and great to work with.

This is where I always buy my shoes! I shop local first and this place is the best in town for…read morerunning shoes. Friendly, helpful, knowledgable and the place is always busy which tells me I'm not the only HIGHLY satisfied customer.

I have purchased at Runners Soul many times. Even when it was busy I was acknowledged. Today we…read morewere not. I brought my mom in to get some new walking shoes. They said nothing to us nor did they act like we were even there. I walked my mom around and we chose two shoes for her to try on and sat down. Nothing. We waited for awhile and decided we were not needed for a sale so we left. I can not believe the lack of customer service and it made me sad. I was excited for my mom to talk with someone about what was best for her and that is not what we received.

LOVE this store! I visited with my friends this past weekend and we all walked out with bags :)…read more The staff was very friendly and helpful.

Stopped into Twist and the rudeness of the help was why I left. I was the only one in the store…read more She never left the counter. Made a phone call while I was in the store. Asked me what I was doing and when I said waiting for a movie to end she said I should go to Barnes and Noble. The clothing looked nice and high end. I can't help but think she made an incorrect assumption that I didn't have money. I was actually interested in finding a party dress and some classics but she was so rude I won't go back.

This store labels shoes as BOGO first pair included, but when you get to checkout, the refuse to…read moresell them as marked with some flimsy excuse that the labels came out from the company and aren't honored by the store. Yep, not going back. Misrepresented sales are dishonest and just bad practice. Whatever happened to customer service. These people could care less about their customers experience, or their own reputation.

My shoes are disappearing and degrading fast. I'm almost barefoot and pregnant (with unfinished…read moreYelp Reviews). So, off I went to Famous Footwear. I ended up buying a pair of dress shoes. They were alright, but ya know what, as soon as I went home...I wasn't feelin' 'em. A few days later I decided to take them back. Unfortunately, there was nary a receipt to be found. I took my purchase back, and BOOM. They were able to look up my purchase in their records. Ain't technology grand? Instead of a refund, I decided to go another footwear route. I decided on some white low-cut Chucks. Unfortunately, they didn't have my size in stock (ladies...it's a large size...ahem, ahem) ;) This wasn't a problem. They ordered my size and it was at my doorstep within a few days. Overall a nice experience was had by all....well me.

We were in & out in under 30 minutes, no waiting! They measure your feet & discuss pros/cons of…read morevarious footwear & sizing options. The customer service was exceptional. We were highly impressed with not only the knowledge of their products, but familiarity with local industry & their requirements for footwear. We HIGHLY recommend this store!

Went here for a pair of boots and got amazing service. Very helpful and knowledgeable staff. They…read moredefinitely take the time to help you find the right pair of boots for you. In stock items can be hit or miss but they were more than happy to order a pair of boots that they didn't have

TL;DR-SHOP HERE! To…read moreset the scene: It was my sister from another mister's birthday. It was 100+ degrees outside. I was mildly carsick, we were sticky from the heat, and had no plan for the day. Mom suggested we stop by this place...I'd never heard of it, but WE LOVE SHOES so of course the answer was yes...especially when told we would find styles and fits there we would be hard pressed to find in any other brick and mortar around the scablands of SE Washington. We walked in and I was AWESTRUCK by the old vintage styles lined up on the top, left-most wall. While disappointed they weren't for sale at the time, I spent a good amount of time fawning over them before blowing pass the standard inventory and moving onto the clearance section. NOTE: I am 100% guilty of buying crappy, flat, unsupportive shoes because they are cheap. I am a miser by nature in all the wrong ways. Those same shoes I waste money on, I end up only wearing them once or twice because I hate how they feel, and had given up on finding beautiful shoes that were also comfy...the shoe-nicorn, if you will. After perusing the clearance section and finding a couple of cute pairs, I ventured into the wild, untamed land of *gasp* the standard priced shoes. I was rendered speechless. Beautiful riding boots? With wool lining? THAT ALSO FIT MY BIRD-CALVES?? YES PLEASE! My elation was soon followed by despairing over the pricetag. Multicolored Reikers that felt as though I was walking on air!? They immediately made me feel like a better, more well-rounded version of my self...again the pricetag. About this time, the owner noticed me flitting from display to display with stacks of shoes in my hands, trying to figure out which ones I needed vs. which ones I NEEDED...all while my sister looked on from the birkenstock display with a look of amusement painted on her face while chatting up an old wise-acre trying on his own set of magical footmitts about how ridiculous I was...and she wasn't wrong. The owner sat me down with my spread and measured my feet...something that hadn't been done since I was knee high to a tall grasshopper. We discovered I was a 39 and she set about helping me pick out a handful of shoes and boots I was enthusiastic to try on. After getting the size and back-room order from my cohort, she flitted off while I gushed about this store and chatted with the same wise-acre who had transformed into an elderly gentleman who's poise and grace was unmatched now that he had been fitted with his snazzy new pair of kicks. The owner returns... Now came the fun and most emotionally compromising part...the fitting. I Tried on two pairs of Reikers (pumps and boots). The owner laughed and looked quite pleased as she watched my soul being reborn in that moment and I learned a valuable life lesson which I will attempt to articulate now...you cannot put a price on good footwear. As comfortable as those Reiker boots were, the owner told me "hold on just a sec...I think I have a boot for you that would be an even better fit" and she disappeared into the back once more. I eagerly awaited her return and was so pleased once she did. I was presented with the most comfortable Spring Step boots I could have ever hoped to find. Waterproof, temperature regulating, and SNAZZY! I entered that store not intending to purchase anything at full price and left with two pairs of fancy new kicks (between the three of us we left with five pairs). I have never in my life had better customer service or been more pleased/amazed with the quality of merchandise I was presented with. I have gotten so much use out of those two pairs of shoes since August and I can promise I will be back for more!

Sad to see another store closing. Drove by today and saw a for lease sign in the windows. Use to…read morelike finding new summer shoes/sandles.

My hubby and I had breakfast at Little Randy's Diner. We've never been into Basin Department Store…read moreacross the street. Walked in and was greeted by the sweetest little older lady. We chatted about the weather and boating. Walking through we heard ladies talking about "The Mexicans" how she was somewhere and was upset at them about not caring where or how they park etc... I walked by and stated "those Mexicans are the worst" one lady said "they are, they don't care about anything" Then Juan walks up through the aisle and says "F'in Mexicans" and one lady agrees and then sees him. I thought they were going to shit themselves or try to disappear in the clothing fixtures. I looked at them and said "you just lost our money and business" I was livid!!

I get my socks here, they have good selection of socks, and shirts and work boots (steel toed) and…read morecowboy boots and Carhartt products, and jeans and pants, work pants and dress pants, and hats. Store is clean, staff is friendly and eager to assist.