I love this store I just don't like the service every time I go I never get any kind of help but…read moreother then that the store is amazing the shoes are cute and you always get really good deals I just recently saved $20 off a pair of sandals that would of cost about $40 in total. You just have to shop and you get points those points lead you to discounts. (:

I have always loved shopping at DSW decent discounts, large selection, all a girl could want for a…read moredesigner discount store....But doing away with the military discount seems rude to me :( Not that it was a huge savings (just 10%) but for some reason, having the discount and then taking it away is worse than if they had never had the discount before. 1 star seems extreme but I have always loved shopping there since they were a friend to those that served our country... Interesting the things that foster consumer loyalty and that is what kept me loyal to them. Sadly... I still purchased a decent amount of shoes from them... But maybe I will try to avoid the pull of their magnificence a little more because of that little low blow though :)

Love the selection and quality of shoes here. Customer service is great too…read more Good location and easy to find.

Great service on shoe repairs and great selection of well-made shoes and boots. Clothing is also…read moreavailable so take the time to look around. Staff is very knowledgeable and great to work with.

LOVE this store! I visited with my friends this past weekend and we all walked out with bags :)…read more The staff was very friendly and helpful.

Stopped into Twist and the rudeness of the help was why I left. I was the only one in the store…read more She never left the counter. Made a phone call while I was in the store. Asked me what I was doing and when I said waiting for a movie to end she said I should go to Barnes and Noble. The clothing looked nice and high end. I can't help but think she made an incorrect assumption that I didn't have money. I was actually interested in finding a party dress and some classics but she was so rude I won't go back.

I've never been to this establishment. Upon arriving, everything was great. I ordered a gin and…read moretonic. It was cleared from my table before finishing. I approached the bar where I was given a replacement drink. I was still at my table, visiting and everything was normal until I noticed me drink gone....again. 3/4full. I approached the bar where they notified me that I was intoxicated (after maybe 1 full drink total) and that I had to leave. They were calling the police on me. Police showed up, I stepped outside, they confirmed I was not intoxicated but the bar made off with our drinks as well as a hefty tip to which we could not change. We will not be visiting this place ever again!!

This is my type of place!…read more It must be because it looks like the era that I grew up in (kind of)...70's decor, 80's-90's retro stores, and antique stores that remind me of my grandparents. Of course, with any mall, there are some winners and losers but overall I really enjoyed walking around this open mall and finding a bunch of awesome places. In my three weeks I spent in the Tri-Cities - I frequented Uptown four different times because as my friends would come visit I had to show them how cool this place is. There is also some great places to eat in this area too! I'll state my reviews of the above places under their specific category.

I thoroughly enjoyed my experience here.This store is NICE and quiet. The staff are extremely…read morepleasant and kind. They are very willing to help you find anything and get you the best deal on it. Customer service in this store is second to none. The selection is also way better than the Kennewick store. If you're planning on shopping for shoes, go here and not the Famous Footwear in Kennewick (see my review for that store).

The staff is extremely friendly. They will offer to order an item if they are out of your size in…read morethe store. I've never had a bad experience at this location, to date. They have a wide selection of inventory and if you can't find it in-store, you can most likely find it online. I love that you can either have it shipped to your home address or you can pick it up in the store (and that if you do pick it up, you often get extra rewards points).

TL;DR-SHOP HERE! To…read moreset the scene: It was my sister from another mister's birthday. It was 100+ degrees outside. I was mildly carsick, we were sticky from the heat, and had no plan for the day. Mom suggested we stop by this place...I'd never heard of it, but WE LOVE SHOES so of course the answer was yes...especially when told we would find styles and fits there we would be hard pressed to find in any other brick and mortar around the scablands of SE Washington. We walked in and I was AWESTRUCK by the old vintage styles lined up on the top, left-most wall. While disappointed they weren't for sale at the time, I spent a good amount of time fawning over them before blowing pass the standard inventory and moving onto the clearance section. NOTE: I am 100% guilty of buying crappy, flat, unsupportive shoes because they are cheap. I am a miser by nature in all the wrong ways. Those same shoes I waste money on, I end up only wearing them once or twice because I hate how they feel, and had given up on finding beautiful shoes that were also comfy...the shoe-nicorn, if you will. After perusing the clearance section and finding a couple of cute pairs, I ventured into the wild, untamed land of *gasp* the standard priced shoes. I was rendered speechless. Beautiful riding boots? With wool lining? THAT ALSO FIT MY BIRD-CALVES?? YES PLEASE! My elation was soon followed by despairing over the pricetag. Multicolored Reikers that felt as though I was walking on air!? They immediately made me feel like a better, more well-rounded version of my self...again the pricetag. About this time, the owner noticed me flitting from display to display with stacks of shoes in my hands, trying to figure out which ones I needed vs. which ones I NEEDED...all while my sister looked on from the birkenstock display with a look of amusement painted on her face while chatting up an old wise-acre trying on his own set of magical footmitts about how ridiculous I was...and she wasn't wrong. The owner sat me down with my spread and measured my feet...something that hadn't been done since I was knee high to a tall grasshopper. We discovered I was a 39 and she set about helping me pick out a handful of shoes and boots I was enthusiastic to try on. After getting the size and back-room order from my cohort, she flitted off while I gushed about this store and chatted with the same wise-acre who had transformed into an elderly gentleman who's poise and grace was unmatched now that he had been fitted with his snazzy new pair of kicks. The owner returns... Now came the fun and most emotionally compromising part...the fitting. I Tried on two pairs of Reikers (pumps and boots). The owner laughed and looked quite pleased as she watched my soul being reborn in that moment and I learned a valuable life lesson which I will attempt to articulate now...you cannot put a price on good footwear. As comfortable as those Reiker boots were, the owner told me "hold on just a sec...I think I have a boot for you that would be an even better fit" and she disappeared into the back once more. I eagerly awaited her return and was so pleased once she did. I was presented with the most comfortable Spring Step boots I could have ever hoped to find. Waterproof, temperature regulating, and SNAZZY! I entered that store not intending to purchase anything at full price and left with two pairs of fancy new kicks (between the three of us we left with five pairs). I have never in my life had better customer service or been more pleased/amazed with the quality of merchandise I was presented with. I have gotten so much use out of those two pairs of shoes since August and I can promise I will be back for more!

Sad to see another store closing. Drove by today and saw a for lease sign in the windows. Use to…read morelike finding new summer shoes/sandles.

I love shopping here. They have good buys…read more They have things I need a at a much cheaper price

I was in on 8-13-23 cashier #6 katie shorted me $20.00 of change. I could instantly tell she was…read morenew because of the way she was handling the money. I should have listened to my gut feeling that instant but, once i got into my car is when i checked and sure enough i was short money. I spoke with Reana (coordinator) she wasnt much help she said i would be a long process. She ended up checking #6 till and apparently no extra $20 were found. I never got a phone call back like Reana said i would. I called back on 8-14-23 at 3:39 and they said they didn't find anything. I get it its just $20 but, $20 is $20. Get it together Marshalls. DO BETTER. Your customer service is crap! If i could give negative stars i would.