LOVE this store! I visited with my friends this past weekend and we all walked out with bags :)…read more The staff was very friendly and helpful.

Stopped into Twist and the rudeness of the help was why I left. I was the only one in the store…read more She never left the counter. Made a phone call while I was in the store. Asked me what I was doing and when I said waiting for a movie to end she said I should go to Barnes and Noble. The clothing looked nice and high end. I can't help but think she made an incorrect assumption that I didn't have money. I was actually interested in finding a party dress and some classics but she was so rude I won't go back.

I'm thankful to have been coming to Hope Outfitters once it opened and happy to say I'm a customer…read morethere! The messages on the clothing and accessories are why I keep returning. In a world that promotes and justifies darkness, they are called to stand out and stand up for Truth. All the while, donating to the causes that need help. Thank you Hope Outfitters for your presence in our community!

I went in to buy a shirt and the little girl working called me fat! I would give zero stars if I…read morecould

I make sure to visit this store when I visit Kennewick. It's really the only boutique type clothing…read morestore in the area. I love the interesting tops and dresses they have. For those who need a formal dress, they have a wide selection. I've also bought a few form fitting skirts and wear to work tops that are cute but stylish. If you can't find anything at the mall, you should be able to find it here!

Hours: Mon-Thurs…read more11AM-8PM Fri-Sat 11 AM-9PM Sun 12PM-6PM Growing up in the Tri-cities area, there aren't a lot of retail stores to turn to except whatever is in the mall or Target. They carry a lot of trendy styles; unique from all the other surrounding stores and at a reasonable price. Half the store is filled with dressy and casual bottoms and tops; while the other contains cocktail attire and formal dresses. Their prices are very affordable and even contain clearance racks filled with formal wear; some starting at $20 for a cocktail dress. Pretty inexpensive if you ask me, and for pretty good quality. In the back of the store they always carry two racks of clearance items; one in which is only $9.99 and contains a lot of basics, last season items and random cute stuff (such a steal if you ask me). They carry plenty of casual wear: jeans, skirts, basic tanks and shirts, blouses, sweaters and blazers. They also have plenty of short dresses, and stylish-chic tops and bottoms; perfect for going out to the bars or club. Their accessories are relatively inexpensive. They have anywhere from belts and hats to scarves, rings, bracelets and earrings. If you're looking for a boutique that carries unique items make sure to visit here. **But one thing to note** Clearance, dresses and accessories are FINAL SALE which means no returns! So be 100% sure of your purchases. They also don't do cash or card refund; just store credit or exchange, and they unfortunately don't accept American Express cards.

I was in last Saturday, when I walked in and saw the line I groaned I had a return and saw 1 person…read moreworking the registers and a pretty long line, but she was amazing, Rose was awesome she was quick and friendly and was even greeting everyone as they walked in I was very impressed with her customer service, and she got through the line quickly and professionally, other employees came up but no others jumped on cash registers and she did a great job they are lucky to have her.

They have great stuff/deals which is why I am giving them 3 stars but I cannot stress this…read moreenough... BE CAREFUL WHEN YOU SHOP HERE. KEEP YOUR RECEIPT. Here's why... I have had not just one but 2 incidents here where the cashiers have screwed up. I don't know if they're overworked/not getting enough breaks or something but some are like zombies. And very much not paying attention. First situation - I came here and bought a bunch of things including a sweater that had security tags. Came home and realized they weren't removed. Fabulous. (By then I had thrown the receipt away) Drive back to the store. This quickly turned into an hour long ordeal of having to look up my purchase on their system to confirm that no, I did not steal it, before they could take the darn thing off. I mean I understand security is important but the whole thing stank of underlying "suspicion" to me. Like they seemed so ready and eager to just say there was no record of my purchase because I couldn't produce a receipt and there was nothing they could do for me. (Yes, they did eventually find it) Second situation - went there recently and had a total shopping spree. But the girl who rang me up was not only rude/unpleasant, but also totally screwed up. here I am taking my sweet time looking at the impulse buys near the front. I was excited to see they had some Made in Canada stuff and I was no rush to leave right then. There was also nobody else in line. The cashier in front of me was wrapping up with someone else so I figured I'd go up in a minute or two. Then I hear the girl next to her yell "Next in line!" and kind of ignore it. Like I figure she can clearly see I'm still browsing. Not even 20 seconds later ... "NEXT IN LINE"... And at this point I'm a little shocked and I'm like "Yea I'll be up there in a sec! I'm still looking!" But then I felt kinda awkward/rushed and I obliged. This chick was in NO mood to be in customer service. As I put up my items I told her how nice it was to find nice dresses. Zero response. She then asks me if I want a bag (I came up with a cart full of stuff. Umm yea?). I ask her to please use multiple bags. I'm also trying to make things as convenient for her as possible, figuring she's just tired. I take off the hangers as I give her the dresses folded. I remove one bag that she filled up, then notice one other bag still on the bag hooks up as I run my card. I finished my purchase and turned to grab my bags. This girl didn't bother to remove the second filled bag from the rack so I went to grab it myself. I kind of looked at her to make sure there was nothing else. No response. Grabbed my two bags and left. I get home and unload everything to put stuff away. I notice immediately I am missing stuff. It dawns on me that yes, there WAS a third bag! One I had no way of seeing or knowing was there. I called the store. The associate told me that Lo and Behold, a bag was left! I told them exactly what was in the bag to verify my claim. Luckily, there wasn't a lot more security verification after that and the women who helped me were pretty nice. So clearly they do have some responsible people who work there but you just need to be vigilant with the cashiers. Ross has become synonymous with hassle in my mind but I'll be back cause I love their stuff.

Worst customer service EVER! I bought a wallet on-line, and…read morealthough it looked good, it just wasn't right. I've emailed them twice asking about how to do a return, and NO RESPONSE!! I definitely will never shop there again!! Be very cautious if you really want to give them a shot, but I would advise against it!

Kids clothing selection is crap. Whole place stinks like Sephora. Checkout a big ZERO. Not friendly…read moreor helpful. Wouldn't go back.