POOR CUSTOMER SERVICE! This is NOT a friendly place…read moreanymore! Especially if you don't LOOK just right to whomever might be SERVING the customer when you arrive! The website says they welcome anyone, but they don't, they really want to focus on law enforcement, which is perfectly fine, a business may do whatever they choose to do, but in a community such as ours which is FULL of Veterans of all types, and they all may look different depending on their experiences, types of service and what they've possibly suffered in their lives, maybe, just maybe they shouldn't be judged so quickly, maybe they deserve grace and DIGNITY. Doesn't their money, and their families money spend the same no matter what they may APPEAR to look like? I know our family will never spend another moment there AND will tell anyone we know how rude and judgemental this once friendly place where we watched a local blacksmith who appeared on FORGED AND FIRE show off his skills one weekend and hoped that the store would succeed and prosper....I love LEO, and Veterans, my husband was both, sacrificed many years for his family, Country and the State in which we came here from. He was treated with absolute disrespect, and so was my son yesterday, and all they were looking for was a holster, watched like they were there to steal something, made to feel like they didn't belong to their NEW branding... BUYERS BEWARE!!

Ok, it's my time to rant. Why do almost all gun shops give horrible customer service? My experience…read moretoday, has been repeated in multiple gun shops I have visited, I am ignored. Walked into THE BUNKER this morning, I was the only customer and I could tell that the clerk was on the phone with a vendor, and they were definitely discussing business. I expected her to at least recognize that I was a customer with a handful of money to give her, a nod of the head, a wave would have been nice. Or what if she told vendor, "Hey, I'll call you back in a few minutes, I have a customer here"? I walked around the shop four or five times, she knew I was there but I was ignored, so I left. This is a rule and not the exception when I enter a gun shop. Sometimes the clerk is talking to a friend or some old man, swapping hunting stories, there is no product on the table and as far as I can see, the customer is not purchasing anything, but I am ignored. I work retail, let me give you a few lessons on how to treat a customer. 1. Greet every customer within 30 seconds of coming in. When I am with a customer, wrapping up a deal at the counter and a new customer walks in, I say, "Welcome, glad your here, we are closing up this deal and I'll be with you in a few minutes" 2. Or how about this, you are showing a customer product when a new customer comes in, say to you existing customer, "Hey a new customer has just come in, let me greet him and show him where to go and I'll be back with you in a new minutes. 3. If some old guy comes in with no intention of buying, but just comes in to swap stories. say to him, "Hey, I would like to hear the end of your story, but first, let me help the customer who just came in." If I treated my customers like I am treated in most gun shops, I would be fired. Hey gun shop owners, I want to do business with you. I will ben pay a premium to help support your business. I do not want to shop at the big national retailers or on line. But if this crap continues, I will take my money elsewhere.

great experience. things were well organized and we never felt rushed. Everyone had lots of fun…read more Would come again.

Our instructor Jimmy Chu was a fantastic teacher. He made sure we understood all the rules and had…read morea blast. He was informative, professional, and funny. Thank you Red Dot for hosting our Bachelor group and thank you Jimmy for making sure we had a wicked good time. Cheers & Thanks

I starting buying all my guns here sense last July, great place great service, but about 3 weeks…read moreago or so, I took my brother there and he bought a 9mm 1911 and I bought two 1911 magazines colt. The colt magazine weren't compatible to my 1911 tisas. I went back and the gentleman did give me my money back but in the most disrespectful way possible. I'm not the type to stay quiet especially on moment I didn't create, but I like that place and it has ok prices on guns. I did bring it to his attention in a professional manner and left, but I'm done buying guns and taking friends there. That guy tried to seem like he cared, but he didn't...

I have done all my Firearm transactions here since moving to the area five years ago. The staff is…read moreprofessional, knowledge and always helpful. Excellent communication throughout all my transactions!

Have had four transactions with this store and each was quick and easy despite the store being a…read morebit busy each time. It was nice to have quick and competent service without the typical gun counter attitude.

Very knowledgeable, willing to re-search my questions to provide best informed answers. Up to date…read morewith gun laws and provide resource information on where to obtain the information and where the gun safety classes are. Oh, and super selection of firearms and accouterments.

Scott is very supportive of our Armed Women of America Chapter. His rentals, lessons, &…read morememberships are priced reasonably. His selection of rentals are up to date. We are fortunate to have Hole in the Wall available in Kennewick.

Just a bad spot in an area where there aren't many public options. I guess you could say Hole In…read morethe Wall is actually kinda like a glory hole... just gross inside, used up and all around not a good idea. You walk in and the whole front of the house is vacated, dark and empty. Then you hear a voice yelling from the back of the building saying "back here!" Normally I'd never put myself in a situation where I could get my kidneys harvested... but I was obviously packin heat and kinda enticed to see how it was all going to play out. Ultimately... the whole front area of purchasable guns pulled out of the building cause it was so poorly ran. Pay a few bucks at a private range and keep your ass out of a shittily ran public range that looks like a 58 year old heroine addict prostitute. ‍

If you're looking for a helpful, well stocked golf store, this ain't your place. As the staff will…read moretell you every time you walk in looking for something, they really don't have a big selection of whatever you're looking for. They really focus on custom club fitting. Went in twice since they moved to the new smaller location. Won't be a third time. Both times I was looking for something specific. First time was an accessory (travel bag) and new shoes, and the second was a new hybrid club. The first time I was given the "we don't have a big selection of those because we focus on club fitting" speech. OK, kinda short-sighted for "golf store" but whatever. I heard the same thing told to two others who came in looking for this or that. Second time I went in I was looking to pick up the hybrid after looking for some advice, maybe even custom order one if possible because I'm taller than most. I began browsing the limited selection. Two other guys in there and they started asking one of the staff about this club or that club. The staffer had little info to provide. Then they asked if they could try one they apparently liked in one of the fitting bays. Nobody else in the store, mind you, except me. The staffer was extremely reluctant to let them hit a couple. He gave the "we really focus on custom fitting" speech but let them hit a few. Staffer never went back to see if they liked it or wanted to buy. No selling or seeing what they did or didn't like. Nothing. They eventually walked out. I'm still there looking at clubs. Haven't been approached by either of the two staffers on duty. Clearly interested in picking something up but also probably need a little advice. Been there 15 minutes at that point. Decided to let this play out. 25 minutes rolls around and a couple of people walk in. A woman wants an accessory for her husband as a gift. Got "we don't have a big selection of those. We focus on custom club fitting" speech. I don't remember what she settle for but I do remember the staffer just kind of looking at her and saying, basically that's all we have. No real help at all. The other people/person left in disgust after finding nothing. Meanwhile, I'm still there looking at clubs. I heard all about which clubs they were going to trade in with the stores new trade in policy and which clubs they were going to buy because they were having a great conversation between the two of them while I was there. I heard about their personal lives and the courses they liked. I heard about the players they didn't like on the tournament that was playing on tv. Never once did they address me or approach me. After about 35 minutes or so I gave up. As I literally stepped out the door, one of them says, "if you have any questions just let us know". Yeah, I got a question. How do you justify being paid by your employer? Better question. Unless you want to have a customized fitting, why would anyone ever shop here? Not sure they would even do the custom fitting well since they don't seem to have staff who can do the basics. As a parting shot, I went to Spokane recently for a few things and stopped at Golf World or World Golf or some such named store. I walked in to a well appointed store, was greeted as I walked in and asked if I need help with anything. Was given advice. Was allowed to hit a couple of suggestions before we started any talk about the need to custom order. Found one. Spent around $300 and was done in about 20 minutes. That's called SERVICE and SALESMANSHIP, just in cast Golf Universe is confused.

If you're looking for a helpful, well stocked golf store, this ain't your place. As the staff will…read moretell you every time you walk in looking for something, they really don't have a big selection of whatever you're looking for. They really focus on custom club fitting. Went in twice since they moved to the new smaller location. Won't be a third time. Both times I was looking for something specific. First time was an accessory (travel bag) and the second was a new hybrid club. The first time I was given the "we don't have a big selection of those because we focus on club fitting" speech. OK, kinda short sighted for "golf store" but whatever. I heard the same thing told to two others who came in looking for this or that. Second time I went in I was looking to pick up the hybrid after looking for some advice, maybe even custom order one if possible because I'm taller than most. I began browsing the limited selection. Two other guys in there and they started asking one of the staff about this club or that club. The staffer had little info to provide. Then they asked if they could try one they apparently liked in one of the fitting bays. Nobody else in the store, mind you, except me. The staffer was extremely reluctant to let them hit a couple. He gave the "we really focus on custom fitting" speech but let them hit a few. Staffer never went back to see if they liked it or wanted to buy. No selling or seeing what they did or didn't like. Nothing. They eventually walked out. I'm still there looking at clubs. Haven't been approached by either of the two staffers on duty. Clearly interested in picking something up but also probably need a little advice. Been there 15 minutes at that point. Decided to let this play out. 25 minutes rolls around and a couple of people walk in. A woman wants an accessory for her husband as a gift. Got "we don't have a big selection of those. We focus on custom club fitting" speech. I don't remember what she settle for but I do remember the staffer just kind of looking at her and saying, basically that's all we have. No real help at all. The other people/person left in disgust after finding nothing. Meanwhile, I'm still there looking at clubs. I heard all about which clubs they were going to trade in with the stores new trade in policy and which clubs they were going to buy because they were having a great conversation between the two of them while I was there. I heard about their personal lives and the courses they liked. I heard about the players they didn't like on the tournament that was playing on tv. Never once did they address me or approach me. After about 35 minutes or so I gave up. As I literally stepped out the door, one of them says, "if you have any questions just let us know". Yeah, I got a question. How do you justify being paid by your employer? Better question. Unless you want to have a customized fitting, why would anyone ever shop here? Not sure they would even do the custom fitting well since they don't seem to have staff who can do the basics. As a parting shot, I went to Spokane recently for a few things and stopped at Golf World or World Golf or some such named store. I walked in to a well appointed store, was greeted as I walked in and asked if I need help with anything. Was given advice. Was allowed to hit a couple of suggestions before we started any talk about the need to custom order. Found one. Spent around $300 and was done in about 20 minutes. That's called SERVICE and SALESMANSHIP, just in cast Golf Universe is confused.

Just wanted to exchange sizes and this young lady was very rude and not helpful at all. Thankfully,…read morethe other young lady was a lot more helpful and respectful. Overall, good value and selection but someone should really teach this young lady some customer service skills or just general respect.

I've been here a couple times, each time they were out of inventory and not able to get what I…read moreneeded. If they had stocked shelves my review would be much better. One good thing is the customer service was ok.

Can't say enough about these guys. I started a small plasma cutting company recently, and the folks…read moreat Norco have bent over backwards to help me on multiple occasions. Prices are competitive and they give me pretty good deals on stuff once in a while. Any time I need plasma consumables that they don't have in stock, they are quick to order them and never forget to call me as soon as my order comes in. Highly recommended. If you need welding supplies, build a relationship with the people at Norco. Nothing but friendly, prompt service every time I walk in.