If you're looking for a helpful, well stocked golf store, this ain't your place. As the staff will tell you every time you walk in looking for something, they really don't have a big selection of whatever you're looking for. They really focus on custom club fitting. Went in twice since they moved to the new smaller location. Won't be a third time. Both times I was looking for something specific. First time was an accessory (travel bag) and new shoes, and the second was a new hybrid club. The first time I was given the "we don't have a big selection of those because we focus on club fitting" speech. OK, kinda short-sighted for "golf store" but whatever. I heard the same thing told to two others who came in looking for this or that. Second time I went in I was looking to pick up the hybrid after looking for some advice, maybe even custom order one if possible because I'm taller than most. I began browsing the limited selection. Two other guys in there and they started asking one of the staff about this club or that club. The staffer had little info to provide. Then they asked if they could try one they apparently liked in one of the fitting bays. Nobody else in the store, mind you, except me. The staffer was extremely reluctant to let them hit a couple. He gave the "we really focus on custom fitting" speech but let them hit a few. Staffer never went back to see if they liked it or wanted to buy. No selling or seeing what they did or didn't like. Nothing. They eventually walked out. I'm still there looking at clubs. Haven't been approached by either of the two staffers on duty. Clearly interested in picking something up but also probably need a little advice. Been there 15 minutes at that point. Decided to let this play out. 25 minutes rolls around and a couple of people walk in. A woman wants an accessory for her husband as a gift. Got "we don't have a big selection of those. We focus on custom club fitting" speech. I don't remember what she settle for but I do remember the staffer just kind of looking at her and saying, basically that's all we have. No real help at all. The other people/person left in disgust after finding nothing. Meanwhile, I'm still there looking at clubs. I heard all about which clubs they were going to trade in with the stores new trade in policy and which clubs they were going to buy because they were having a great conversation between the two of them while I was there. I heard about their personal lives and the courses they liked. I heard about the players they didn't like on the tournament that was playing on tv. Never once did they address me or approach me. After about 35 minutes or so I gave up. As I literally stepped out the door, one of them says, "if you have any questions just let us know". Yeah, I got a question. How do you justify being paid by your employer? Better question. Unless you want to have a customized fitting, why would anyone ever shop here? Not sure they would even do the custom fitting well since they don't seem to have staff who can do the basics. As a parting shot, I went to Spokane recently for a few things and stopped at Golf World or World Golf or some such named store. I walked in to a well appointed store, was greeted as I walked in and asked if I need help with anything. Was given advice. Was allowed to hit a couple of suggestions before we started any talk about the need to custom order. Found one. Spent around $300 and was done in about 20 minutes. That's called SERVICE and SALESMANSHIP, just in cast Golf Universe is confused. read more

If you're looking for a helpful, well stocked golf store, this ain't your place. As the staff will tell you every time you walk in looking for something, they really don't have a big selection of whatever you're looking for. They really focus on custom club fitting. Went in twice since they moved to the new smaller location. Won't be a third time. Both times I was looking for something specific. First time was an accessory (travel bag) and the second was a new hybrid club. The first time I was given the "we don't have a big selection of those because we focus on club fitting" speech. OK, kinda short sighted for "golf store" but whatever. I heard the same thing told to two others who came in looking for this or that. Second time I went in I was looking to pick up the hybrid after looking for some advice, maybe even custom order one if possible because I'm taller than most. I began browsing the limited selection. Two other guys in there and they started asking one of the staff about this club or that club. The staffer had little info to provide. Then they asked if they could try one they apparently liked in one of the fitting bays. Nobody else in the store, mind you, except me. The staffer was extremely reluctant to let them hit a couple. He gave the "we really focus on custom fitting" speech but let them hit a few. Staffer never went back to see if they liked it or wanted to buy. No selling or seeing what they did or didn't like. Nothing. They eventually walked out. I'm still there looking at clubs. Haven't been approached by either of the two staffers on duty. Clearly interested in picking something up but also probably need a little advice. Been there 15 minutes at that point. Decided to let this play out. 25 minutes rolls around and a couple of people walk in. A woman wants an accessory for her husband as a gift. Got "we don't have a big selection of those. We focus on custom club fitting" speech. I don't remember what she settle for but I do remember the staffer just kind of looking at her and saying, basically that's all we have. No real help at all. The other people/person left in disgust after finding nothing. Meanwhile, I'm still there looking at clubs. I heard all about which clubs they were going to trade in with the stores new trade in policy and which clubs they were going to buy because they were having a great conversation between the two of them while I was there. I heard about their personal lives and the courses they liked. I heard about the players they didn't like on the tournament that was playing on tv. Never once did they address me or approach me. After about 35 minutes or so I gave up. As I literally stepped out the door, one of them says, "if you have any questions just let us know". Yeah, I got a question. How do you justify being paid by your employer? Better question. Unless you want to have a customized fitting, why would anyone ever shop here? Not sure they would even do the custom fitting well since they don't seem to have staff who can do the basics. As a parting shot, I went to Spokane recently for a few things and stopped at Golf World or World Golf or some such named store. I walked in to a well appointed store, was greeted as I walked in and asked if I need help with anything. Was given advice. Was allowed to hit a couple of suggestions before we started any talk about the need to custom order. Found one. Spent around $300 and was done in about 20 minutes. That's called SERVICE and SALESMANSHIP, just in cast Golf Universe is confused. read more

Is this even a golf store... is it even a driving range... very poor customer service... somewhat knowledgeable on equipment but very poor managed store. read more

Went in today at 2:30 to play mini golf with my boyfriend. We waited for someone to help us for about 10 mins. We rang the bell a few times and nobody came out to help. We could hear someone obviously sneaking around trying to be quiet in the back. Quiet footsteps, creaking, ect. I have a feeling they were aware we were there but were ignoring us in hopes we'd leave... which worked because we eventually left. read more

Love playing mini golf here. There were open Easter so we went and played one of their courses and 1 of my kids won a free round! Had a blast read more

This was a solid miniature golf course, but something about it makes me not want to give it four stars. I understand that they removed the water from the water features due to the fact that winter and freezing temperatures are right around the corner, but it is still a little bit disappointing to get to a hole where your ball would get to travel down a tiny waterfall and have it just roll down a ramp. The decorations and themes were cohesive, but I wasn't really excited about them. I added a few pictures - they are mostly hand-painted animals. This place had two different courses, and it was $8 a person. Make sure you take a good look at the signs and record the par numbers as they aren't printed on the scorecard. Additionally, some of the holes had extra rules; for example, a couple of holes with stairs had a 2 stroke penalty for going down the stairs instead of going into a first stage hole. There was a bit of debris on the course, and it would have been nice if the holes were maintained a little bit better. The greens were all very matted down, so a light hit went a long way. I did like that some of the holes were a bit unique (Plinko-style traveling form a top platform to the hole area and having to guessing which hole to select due to the confusing tubes underneath are a couple of the better examples). Overall, this is a decent miniature golf course. We only completed the desert course. read more

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We love mini golf and found this place and decided to check it out the price was reasonable for all 6 of us and the reviews were good. Its a cute area nothing to get excited about. The holes were challenging enough for an adult but easy enough for my 6 year old. All of my kids loved it and had fun so that is what matters the most to me but I wish there would have been more fun bright colors and I wish the area would have been cleaner it was pretty messy. Over all though it was good family fun and reasonable prices! read more

Great golf lessons. Jeff Bender has really taught my 10 year old son so much in only a few lessons. I even learn lots just seeing him coach my son. Highly recommended. read more

Golf Universe Stores - Jeff Bender is a golf instructor who is great with all ages. - Golf Equipment Near Me - Kennewick, Washington

This place is a golf Utopia for the area. Staff is very knowledgeable and prices compete with the "Box" stores. I choose GU for my golf needs because of the service and competitive prices. I also have to give Jeff Bender academy tons of credit for improving my game. He is a golf whisperer. He will find your issue immediately and give you drills to move you in the right direction. I love this local business! Sorry, I can't review the mini golf,but the range is nice, especially mid-winter when you can crank on the heaters! read more

Great service. Great variety of golf equipment. Had a very simple question about grips and how long it would take. He said would be done by tomorrow. They also have a driving range to tune in your clubs. Will be back. read more

My daughter says she loves this place and went here a few times with the court club's summer camp. We can't drive past this place with out her yelling out, "Mommy, Golf Universe!" Sounds like I need to take her and play mini golf myself :-) read more

These guys are fantastic! Went in to get some new irons and they were more than helpful. Showed me a few different options, put me through a couple tests to help make a more informed decision, and didn't try upselling at all. Very hands-on approach to customer service, with the only intention being to get you what's right for you. Will absolutely go back for all my equipment needs! read more

HORRIBLE HORRIBLE MANAGEMENT DO NOT GO HERE! Spend your money elsewhere. I was not greeted when I walked in the door instead the employees were all standing around talking. When I asked for help, the ones standing around talking were the managers. WOW. read more

horrible service and I would not expect anything more from them, very shady golf environment, the golf instructors there have a little too much time on their hands and, I though you needed to actually be good at golf to teach it? read more