Really horrible service. Not one "hello" or "can I help you find something?". In fact I was met…read morewith looks verging on hostile. I left the items I was going to purchase and decided to get them online. This store's staff is the reason brick and mortar stores are fading. I gave one star for the inventory.

Buckle is a little bit expensive but they have great selection and when I have been there I have…read morereceived great customer service. I needed a gift for my friend and I failed to find anything elsewhere but the sales rep did a great job of pulling out several shirt combination's. I was able to leave happy with my purchase, and a gift receipt just in case.

We were in & out in under 30 minutes, no waiting! They measure your feet & discuss pros/cons of…read morevarious footwear & sizing options. The customer service was exceptional. We were highly impressed with not only the knowledge of their products, but familiarity with local industry & their requirements for footwear. We HIGHLY recommend this store!

Went here for a pair of boots and got amazing service. Very helpful and knowledgeable staff. They…read moredefinitely take the time to help you find the right pair of boots for you. In stock items can be hit or miss but they were more than happy to order a pair of boots that they didn't have

Good value and selection! The only "bad" comment I can say is that sometimes the racks are so…read moreclose to each other, I can hardly pass through.

I always receive great service here. The ladies who work here are super friendly and willing to…read morehelp me find an item in store or with an online order. The store is always clean making it easy to shop. There is often amazing sales and the rewards are a great perk too. Great quality clothes for a low price!

customer service is AWFUL! They have various people working…read morebut none are willing to help the customers. This is the second time going there and I have had awful experience both times. After talking with other people I have also heard they have had terrible experience too. I recommend to only buy if you can guarantee to walk out with the items (and want to wait a long time to get customer service) Do not let them order sizes come wrong and colors too.

I was disappointed with my experience at this shop. When I came in to inquire about my order,…read moremultiple employees seemed unsure of its status, even though I had my receipt and order information available. Instead of helping resolve the issue, the owner became defensive, accused me of being rude, and raised their voice during the conversation. As a customer, I expect clear communication and professional customer service, especially when there is confusion regarding an order. Rather than working toward a solution, I felt blamed for a situation that was not of my making. The dresses may be beautiful, but customer service is just as important as the product being sold. Unfortunately, my experience left me feeling disrespected and unwelcome. There are several other dress shops in the area that offer comparable selections along with a much more professional and customer-focused approach. Based on my experience, I would choose one of those businesses in the future.

Great costumer service, very friendly, and helpful. Really appreciated the help. Over great…read moreexperience definitely recommend. 10/10

My kids and I had a great experience at Journeys Kidz. Brooke was so helpful and very understanding…read morewith our needs and was patient with my rambunctious kids....all 3 of them. Great prices and fantastic customer service. We always shop here and will continue to in the future :)

Manager here was very rude. She was on her phone while talking to us, she assumed we deleted our…read moreaccount just to receive new coupons. Customer service overall was terrible.

They moved the store down the mall about 100 yards. Quite a surprise to find that the old Eddie…read moreBauer is now PINK! Not exactly selling the same merchandise. Other than moving, the store contains the usual Eddie Bauer merchandise. What they did do was take out the video screen that showed extended advertisements for Eddie Bauer merchandise being used by experts in the outdoor environment (Not a plus but a definite minus). The clerks are always available to help and they always have sale merchandise hiding at the back of the store. If my wife was not a fan of this store, I would probably not visit.

Love, love, love the quality of clothes and the value I get here. The clothes are really well made…read moreand super cute! Customer service is always helpful too! Apply for their credit card to save even more :)

This store is not enjoyable to shop in . Crammed full , unorganized and just a mess!! Stuff on…read morefloor, very messy . Cashier sneezing and coughing and saying I'm so sick I should have stayed home . No thanks , I'll just order online if I need something from this store !

Stick the place we go to for outdoor and shoe needs! As we continue our journey to this location,…read morewe will add our reviews. This is the only REI in the Tri-Cities of WA state.

I came here for one thing: a sun hat that I could wear on my next cruise since the last time I saw…read moremy dermatologist, he said I had to stay out of the sun. Yea, right, on a cruise? I need vitamin D3, says me. Back to The Hat. I had a couple of requirements for The Hat. It had to be a lighter color like tan, be packable, have a drawstring so that it didn't end up in the ocean, guarantee 50 SPF protection (in case my dermatologist is reading this), and be somewhat stylish (like that is possible), plus I didn't want to mortgage the house or sell a kidney. First stop on my shopping trip for The Hat: REI. Before I could even find the hat section though, I was sidetracked by the winter sale--mittens, scarves, hats, coats. I like to do my Christmas shopping early. Name brand stuff like North Face at low prices. Handed off those items to the hubby who was busy eyeing the snowshoes (maybe he is taking up a new hobby) and continued my quest for The Hat. I knew this place would have some great choices (I checked their online selection), brands like Columbia, Outdoor Research, and REI, of course. I found one full aisle (both sides) and a sale rack on the adjacent aisle full of potentials. I eventually chose one after some consultation with the hubby. It came from the sale rack, too! While purchasing the winter gear and The Hat, the clerk asked if we had a membership or if any member of the family had one. Sure, let's try a family member's name. Bingo. The clerk explained that attaching my purchase to a membership allows me to bring the items back within one year of purchase if not completely satisfied. There are other benefits (check the REI site for information).