We came in at the last minute to order a large number of bagels. They were so good and so friendly. The business was clean and inviting. This is a must try if you're in the mood for amazing bagels. read more

They are OK. Not great, not terrible, just OK. The service is where the lights are on, but nobody is home. There seems to be plenty of people working there, however the service is very slow and disorganized. The ambiance is what you would expect from a strip mall bagel shop - basic, no frills. In response to the District Manager: Visit the store several times throughout the month on your own or do a "Undercovet Boss" episode there. You'll see what needs to be addressed. I'll update my review when I see action being taken. read more

Got the farmhouse sandwich. Great service, order completed in a timely manner, employees were kind... As for the sandwich I cant really say I'm too happy with it, The bagel & cream cheese 10/10, no problem with the ham, but the bacon and egg... ehh was not good. I really hate green eggs because to me that says those are premade and have sat in the fridge 2-3 days and I dont even do that at home. The bacon, tbh Dunkin Donuts has better bacon and egg. But the bagel and cream cheese was good asf so idk im kinda 50/50 on it. It still tasted good if I pretend like the issue isnt an issue for me. Wouldve been better if the bacon was better quality. read more

Bruegger's Bagels - Bacon & egg piece - Bagels Near Me - Tucson, Arizona

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I came in today after church for my bagels like most Sundays. This girl was so rude y to everyone! There were no napkins in the lobby, so I asked the girl if I could have a napkin, she glanced at me and said " you need to wait" then she yelled to the line of employees to see what the girl at the register had, the customer tried to tell her what she had and she cut her off and said, " no they are telling me" wth? I then asked one of the guys if I could have some napkins and he went to look for some in the back. I waited for about a minute, then looked down and there was a small clear bag of napkins. I so I said, oh here's some, I'll just take these. The girl in the photo said with attitude, "he was going to get you some" to which I responded "I've already got some now but thanks" I've never had an employee here be so rude to the customer. read more

Bruegger's Bagels - Not a happy person - Bagels Near Me - Tucson, Arizona

The Sunday crew here is AMAZIN!!! They are friendly helping and very kind. Love this location.

Food is great managers are always rude in my experience every time I go. Staff is usually nice but not welcoming. It seems a bit disorganized. Usually when I walk in it's just staff staring at me and then no one really says anything for a minute or two till they're ready to take my order. Management or whoever is in charge on shift always comes off very rude and condescending. I feel like I'm bothering them. Not a welcoming atmosphere/ambiance most visits but the bagels are great so that's good? read more

It has been a hot minute since I steppin into, and had and tried Brugger's bagel shop my husband had never tried it it was his first time grant you, a Saturday around 11ish, and the service was very very slow but the servers and ones taking the orders were super nice and polite, Jaiden was AWESOME it was not his fault at all and the cashier Jazmin I hope I got her name right was really really good, the ambiance and food my bagel was GOOD the bagels were very small though, thought they could be bigger in size,(It took about 15 minutes for us to get our sandwiches though) I told my husband usually during the week its not this chaotic depending when you go. but I get it, the place was a mess though trash and the floorboards had not been cleaned in IDK how long, nothing swept you clean as you go, even when its busy they were STRUGGLING BACK IN THE FRONT AND BACK, I felt bad for them, the workers, the manager or owner all he did was walk around and DID NOT HELP the workers AT ALL. HORRIBLE, My husband ordered 2 sandwiches and GOT SO SO SICK his stomach and within about an hr or so was puking out the food. Was not a good experience for him NO BUENO for him we may try he said next time will just be bagel and cream cheese ONLY. None of the meat cheese egg NO THANKS. Mine was good though. The bagel texture was very hard for him on his teeth also. So the workers were a 9 out of 10 the service 4 out of 10 and the store itself clean and all was about 2 out of 10. So 1 out of 10 it is 4 out of 10 So until next time STAY HUNGRYYYYYY read more

If I could give no stars, I would. I went in for my usual bacon, egg, and avocado everything bagel sandwich. It came with a free coffee. I guess when I placed my order, the free coffee didn't show up on the order. So, I asked this girl with a ponytail where the free coffee was. She responded very rudely and yelled at me in front of the other customers, waving my receipt in the air, and said. "There is no free coffee! It's only the sandwich on the receipt!" She explained to me that I needed to get the coupon online in order to get the free coffee, again, very rudely. She didn't show me how and where to get the coupon. Like many seniors, I need help with technology). It's so sad that this location has gone down in customer service. My daughter and I used to go to this location. Now, I've spread the word and many others aren't returning to this location because of this one rude employee. It's the same employee who someone else took a picture of in this review area. Ponytail, not smiling, looks very angry. If she hates her job and working with people so much, I don't know why she's still working at this location and ruining it for the other employees and loyal customers. I've changed my usual location of Houghton over to Broadway. Javier is amazingly kind and patient. He shows me how to navigate the Bruegger's website for my coupons and makes me feel important. He's always smiling, always greets everyone, he's the absolute perfect employee that the rude girl needs to get some pointers from. Javier should train her with some sensitivity to training or she needs to be fired because she's ruining the Houghton location. read more

Growing up in jersey, we got spoiled by all the great food we have. But $4.01 for a bagel, really? Back east, the bagels are 2x the size and have much more cream cheese on them and are about $2.50 - $ 4.00. This bagel Barely had any cream cheese on it. Just 2 tiny scoops, lol. Had good flavor... sorta. I'd rather have a bagel from a supermarket than have to go back. Sorry guys, maybe you should try making doughnuts instead of bagels? Don't mean to be so critical, but I work hard for my money and like to spend it on something not so good is not ao cool. It's quite frustrating. Yes, I get it. We're in Arizona and not in jersey, but come on now gang. read more

OMG I came here this morning for 3 Bagel Sandwiches before a flight I had to catch. The guy helping me has that Deer in headlights kind of glare.. says he's been there a week. Ok, no problem! Get into my car, drive a few miles down the road... and NO AVOCADO in my Bacon, Avocado, Tomato sandwich... this is on their menu! I didn't make my own, this is on their menu... completely forgot an ingredient in 2 out of 3 Sandwiches. Just didn't have time to dick around with turning back... no time...annoying! UGH!!!' read more

Bruegger's Bagels - Bacon Avocado Tomato sandwich except there's no Avocado - Bagels Near Me - Tucson, Arizona

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First time coming into this Bruegger's and I can say I will not be coming back. I wasn't greeted let alone even acknowledged coming in. The girls were very rude and short with my order, I guess I had annoyed them by coming in for food...I have been coming to Bruegger's for a long time, and this experience was bad. Bagels weren't terrible and the girl with the glasses was kind to me but I will say I expected better service from Bruegger's. read more

Great bagels and super friendly staff! This morning I was looking for something easy to feed some contractors who were working on my house. Brueggers conveniently has affordably priced packages of all different sizes. I got a baker's dozen plus 2 tubs of cream cheese and a 96 oz coffee dispenser for $30. Sometimes they make their plain bagels with cool colors to celebrate holidays. This weekend they're offering green for St Patrick's day. I've also enjoyed some of their salads for lunch in the past. The employees have always been welcoming and helpful, even in the early mornings when people are generally cranky before getting their coffee. They also offer a pretty tasty coffee menu with seasonal drinks like caramel chai. read more

Bruegger's Bagels - Bagels Near Me - Tucson, Arizona

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This may just be the dirtiest Brueggers Bagels in all of Pima County. And im not making that comment lightly. The tables are dirty and dusty, floor is the same. The little thing where they place the veggies and cream cheese.. old crumbs everywhere, behind the toaster DIRTY. and this is all just on first sight when you place your order. I cant even imagine what the back looks like, but I noticed milk cartons out, uncapped bottles, again, dirty surfaces. To top it off one of the managers came out to the front holding a coffee box and started a conversation saying, "this has been in the fridge for a week, im throwing it out now, its illegal" The staff is really friendly don't get me wrong. I just wish they were a little more clean. read more

It's 7:30 am on a Sunday. Why is my bagel stale? Feels like it was made yesterday. I ordered it double toasted, dark. It came out barely warm. I don't recommend this place at all. read more

Food is yummy, the person who took my order was so friendly she helped me with my order since it was my first time here, smells so good in there early in the morning read more

I have been coming here for years and loved the staff and the food. This spot is my go to breakfast whenever i'm feeling lazy. Today I went to this location (which I hadn't been to in a while but I used to be a regular here) and the new manager was being so rude and was such a Karen. My order has been the same every time I come and it always comes out costing the same. But today the manager checked me out and tried to charge me an extra $5 on the sandwich i always spend $10 on. She was rude and was trying to make up reasons as to why she was ripping me off. I will continue to not come to this location and only the locations in Tucson. The manager here ruined it for me. read more

Me and my girlfriend were turned away from this location at first because there were some bad reviews but we finally decided to go after I had heard about it from a friend. I got the farmhouse signature sandwich and my girlfriend got the sausages egg and cheese bagel and they were amazing 10/10 would go again great staff. read more

I would say this location is terrible.Unfriendly staff .The selection of items for sandwiches is terrible.No shredded lettuce,sliced pickles,dried spices,sliced peppers.Ohh and if you like the inconsistency of bagel quality.This is a sub par bagel store . read more

Bruegger's Bagels - Bagels Near Me - Tucson, Arizona

It was fine. Good for an excuse not to cook breakfast. Missing an Einstein on this side of town.

The food is abs horrible and overpriced. I paid almost $20 for the smoked salmon bagel, sriracha honey bagel and an underbaked blueberry muffin. I get home, open the wrappings and the food is just so bad. the sriracha bagel was super small, almost a mini bagel size, with barely any toppings/fillings and the bagel itself was rubbery. The smoked salmon bagel was so bad, both my husband and I puked after taking one bite. I think the salmon was rotten, as it tasted horrid and we had to throw the whole rubbery sandwich away.The blueberry muffin was raw in the middle and gross. All around, a terrible experience and a huge waste of money. Really disappointed. read more

phenomal service, the employees are always helpful when asked questions, and the sandwiches are great.

I've been to many Bruegger's before. I've never had a bad experience at any of them. This one I've been to a couple times and everyone who works here is very friendly. I like that Bruegger's introduced their app, really easy to just load my card on it and pay with a scan. Today I got the western, bagel with cream cheese and a brueggaccino. All were tasty. The ratios were perfect. read more

Came in for breakfast. The service was great, food was delicious and the coffee was strong. Bruegger's bagels are so soft, chewy, and flavorful. I love all the different flavors and the huge variety of cream cheeses as well. They also have a big coffee menu. Just ordered black today but I've had some of their other coffee drinks in the past and was impressed. Definitely will return again and again. read more

Bruegger's Bagels - What's left of my son's sausage and egg bagel - Bagels Near Me - Tucson, Arizona

Prices on the menu board is not what they charge. When I asked why I am getting charged more then the menu board I was told oh I am sorry but the cheese bagels went up in price. I understand prices have been going up but please change your advertised price accordingly !!! read more

The manager Celine makes employees come in to work even when sick so be warned. She also doesn't allow employees breaks that they are legally entitled to. Doesn't matter how good the bagels are, can't support a business with third world conditions for its employees. read more

First of all, the two boys serving us our food were very unfortunate to speak with. They also messed up our order when the time between making the bagels and cashing out at the register was a solid 60 seconds. We ordered a "Herby Turkey" and were served a block of cream cheese in between to pieces of bread. When we asked what kind of smoothie was being served, the gentleman stated "it's in your hand." Would not recommend. read more

The cook was handling all the food with bare hands and when the manager was notified she gave excuses and did not seem concerned. When told the food could be contaminated she kept serving it and never offered to make food fresh. read more

Sadly, I just keep coming back to this place for the location/closeness/convenience. Their food is overpriced. The staff is 50/50... some times friendly and some times "awkward" and silent. Our last visit, I got a cheese bagel with plain cream cheese. The guy used a dirty knife with cream cheese on it to cut my bagel, which I figured was plain cream cheese so wasn't too worried about it. However, when I ate my bagel, it was weird and salty so clearly something else was going on on that knife. Also, he was going to toast my bagel AFTER he put my cream cheese on... I had to ask him to toast it first. He replied they do it either way??? That was odd. Also, their iced coffee always tastes burnt. Their "points/reward" system is ALWAYS down. At least they were nice enough to let me use my points even though their system couldn't access it. read more

We usually love bruegger's but this location is not good. We have tried it twice and will drive to a different location even though this one is close by. The customer service was not good either time and the last time we tried it was very messy where they make the bagels. When we got our bagels they where very sloppy and I had some avocado from my daughters on mine which was a cinnamon and raisin. So not really a good combo from me. Everything a grease finger prints on it I'm guessing from the bacon on my husbands. It was a sloppy mess. If I'm going to spend $40 on bagels I expect them to be more considerate with my food and customer service. read more

Bottom Line: Good bagels from a service staff that you should get an award if you can make smile. Update on 4/7/11 - I think I have it down to only 2 employees now that won't smile. I shall continue my quest to make the whole place show me their pearly whites. read more

Everytime I come to this location, the individual staff are kind but man they do not work together as a team at all and it shows in how long it takes to get any order. Openly complaining about each other, venting to customers who are already pissed off about their orders taking much longer than they should. Whether it is upper management not providing training so everyone is barely hanging on, something has to change. Going to this location is miserable, not worth the 15-20 minutes it always takes to get 2 bagel sandwiches and hope they were made correctly. read more

Since last year, after my wife past away, the customer service has really gone down hill. Maybe it was my wife keeping them in line, but now it is just horrible. Just try and order something and expect it to come out the way you ordered it - good luck. Just wanted to add to the downfall, last weekend my daughter and I made 3 purchase using Brueggers' app. 3 purchases in which I should have received points, but for some reason I did not receive any points. read more

Fresh, hot bagels and cream cheese? Delicious. The Herby Turkey? Yum. Their seasonal French Toast Coffee? LOVE. I swoon for Brueggers. read more

Great, friendly service and lots of bagel options. They have a really nice garlic and chive spread. Bagels come out warm and toasty if that's what you're into. Absolutely no complaints about a recent trip here to fill a bagel craving. read more

Awesome bagels, great variety, super clean and very friendly and attentive staff. Yum!

Get the everything bagel for bagel sandwich...burgers are petty good...breakfast bagels are good....nice to have for a quick lunch or breakfast and it is filling. Their smoothies and coffee are good as well. read more

Went here for lunch on a Thursday. First thing that strikes you is some of the paint is peeling on the walls. That shouldn't be something that you notice when you walk into a business (unless that business is going for the more "urban dilapidation" look, which I'm pretty sure Bruegger's isn't going for. Kinda makes you wonder how they maintain the kitchen. The smoked salmon and herby turkey sandwiches are OK. Seems like they have been staples for their menu for quite some time. The bagel I had was not quite as chewy as I'd like, but that's my personal preference. If you want bagels, it's a good place to get them fresh in the morning. As for coming here for lunch, although I live in the area, it's just not a place I would frequent often. read more

But you'll be lucky to find this bagel shop hidden in the back behind that Bank of America in the middle of a long road with nothing on either end. The bagels are good the sandwiches are nice we've been here several times and it seems to be one of our stops as we roll out of Tucson heading toward Texas. The nice thing about this place is for sure the location in that while we're leaving Tucson we have exited the major problem traffic which happens around Wildhorse and can be rough. Now back to the bagels. Good bagels good toasting good people pretty good coffee, but it could be better, but you don't get too picky out here in the middle of the cactus read more

Bruegger's is my favorite because of their cinnamon/sugar bagel; so darn good. Aside from my appreciation for the company for creating such deliciousness, I have only had positive experiences at this location. Today they went above their established good, friendly quality of customer service. I called ahead my order as I was running a wee bit later than I'd have liked. They charged me over the phone and brought the food to my car so I wouldn't have to get out with the baby. I am so appreciative of this step above to help my morning move smoothly. Thank you! Great work! read more

The bagels at this place were good but the girls behind the counter, especially Cheyenne,have no personality whatsoever, she moved like a zombie,so slow. read more