I'm so completely disappointed in this location of Bruegger's. The last few times I've been, the portions are laughable and the customer service has been TERRIBLE. I drove through yesterday morning around 10am. They weren't horribly busy. I waited 5 mins at the window to even order. There was one car in front of me. One. Ok. No big deal. Maybe they were busy inside? When I finally ordered, I asked the young woman for the Herby Turkey with LOTS of sun-dried tomato spread. Charge me extra for it if need be. I don't care. That's my favorite sandwich and I wanted a lot of the tomato spread. I got home and this "lunch sandwich" was absolutely BEYOND PATHETIC. Barely any turkey. Two small pieces of lettuce that didn't even cover half the bagel. The cream cheese spread was hardly there. I couldn't even taste it. And the tomato spread was basically a thimble full on the sandwich. I couldn't taste that either. So much for asking for extra bc that fell on deaf ears. It was basically just the bagel. That's it. See the photos. I refuse to go to this location again if this is how they treat their patrons... what did I pay for? Bc I certainly didn't get a meal. Where is the management when these items are going out? Or during training? This is inexcusable and they should be ashamed of themselves. When you pay $8+ for a sandwich and wait 7-9 minutes, I expect to have a decent sandwich. read more

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I swung by this location to pick up my birthday bagel. I opted to go inside rather than wait in the line for the drive-through. I did wait a couple minutes for someone to take my order, but you could see they were busy fulfilling orders. The girl that took my order was very friendly and answered all my questions since I had never been to this franchise before. I ordered the five cheese bagel with bacon, scallion cream cheese. The bagel was smaller than I anticipated, but tasted fresh and not chewy like some bagels are. I loved the bacon, scallop cream cheese and will try that again, but I might go with a different bagel option next time. read more

Bruegger's Bagels - 5 cheese bagel - Bagels Near Me - Omaha, Nebraska

Saturday Dec 21. The location off center stood at ordering counter while several workers made no eye contact.... no acknowledgement... kept working... never said sorry we are busy we will be right with you... kept standing there longer thinking someone was going to acknowledge us. I finally say is this where we order? The young person behind the counters says we are busy. not sorry we will be right with you... nothing. Need some training in customer service here. I said you haven't. even acknowledge us. They say we're busy. I say we are a customer.. you should at least acknowledge your customers. I would never go back here. Horrible. Bathrooms filthy. read more

I used to enjoy Bruegger's Bagel, but their quality has really gone downhill. The place is dirty and my kids cinnamon and sugar bagel shouldn't taste like garlic or whatever the sandwich before them had ordered because the employee is preoccupied playing with their nose ring and can't take the time to maybe get a new knife or clean the one they're using before cutting the next sandwich. Unfortunately, as i am writing this review i see others have experienced similar issues that date back several months and years, so that tells me that nobody at Corporate Bruegger's or locally gives a crap! read more

So I have one kid, whom I am certain is 2% Bagel at any one point. I generally don't need to ask what she wants in the morning time...any morning. I trust her palate WRT anything carbs. She says her favorite is Brueggers. Cinnamon Sugar Bagel w/butter. Solid Everytime. I'm a Savory Breakfast Sammich kind of guy, any bagel plus eggs and meat, is a good start to my day. There are many great options here for that. The Western is great! If she has a late school start, it's a great day to stop in and get a bagel. Staff is nice. Coffee is hot. And you can watch the suckers with the frowns on their face waiting in the drive-thru line about to head to their office sad place. Smile dude...you're about to get a bagel. read more

As I love Brueggers for breakfast and lunch and have never had an experience like this before, today I was baffled. The drive through attendant was extremely rude and abrasive, she was also very impatient, interrupting us throughout the entire order. read more

I will not be back to Brueggers bagels. I ordered an herby turkey. And what I received was less than half of the sandwich there was one slice of turkey on this whole bagel and I also got a large drink for all this. It was $12 do better, I do not mind, paying for a sandwich that actually has 2 to 3 slices of turkey read more

Bruegger's Bagels - Unacceptable portions - Bagels Near Me - Omaha, Nebraska

I really love their bagels. There are two locations in Omaha. This review is specifically about the West Center location. Every single time I've gone to this location they have a dismal selection of bagels, the store is disgustingly dirty, and the staff seems completely inattentive. This is probably the third time that I've driven to this location because it's closer to my house and then made the frustrating decision to drive another 30 minutes to go to the other Bruegger's location. Somebody really needs to take a strong look at management of this branch. read more

first of all , customers service was horrible- a customer was asking for butter and they didn't even do it right - stereotyping customers & being rude for no reason, tossed the food on across the table 0-10, won't recommend coming here read more

Horrible service. We saw 6 people working and everyone ignored us. After about 15 mins of standing at the register waiting to have our order taken we left. I know it was busy but the all ignored us. No aknowledgement no eye contact no just a min, nothing. How can you have 6 people working and not one can take 3 secs to take an order. I would have prefered bad service because at least we would have gotten some service! read more

Bruegger's Bagels - 3 people and not one aknowleged us for 15 mins - Bagels Near Me - Omaha, Nebraska

Grabbed a plain bagel for lunch asked for it toasted with plain cream cheese and half my bagel is completely dry. How hard is putting cream cheese on a bagel?? The person at the window also has the audacity to ask for a tip... ridiculous read more

The level of cleanliness was less than desirable; in particular the egg station was so gross. While paying for my order, an employee came over to tell the cashier she was headed to the bathroom because she felt like she was going to throw up. She is also the same employee that brought me my food while wiping the sweat off her forehead with her forearm. Needless to say, my dog enjoyed the bacon and the rest went into the trash. The cold brew was not good either. I concur with other reviewers that this location is a must-skip. read more

I would have never thought a stand alone bagel place would be such a gem! My mom was fortunate to win a bagel and coffee every week for the entire year so I've since gone here twice with her and have been delightfully surprised by their customer service, Bagel offerings, and of course the great coffee they serve. So far, I've tried teh blueberry bagel with honey walnut cream cheese and asiago parmesan bagel with onion and chive cream cheese. Each of them toasted and slathered with cream cheese to perfection. We've gone together in the morning which is pretty busy and bustling but they have enough staff to get through to everyone and make sure all customers are taken care of. Today, as I was sitting with my mom while we were both enjoying our bagels, I thought to myself, these bagels are delicious. Like, not like delicious where you think it or say it and it's over with, I mean like, delicious like better than some other places that make a bunch of other things and also bagels. I'm thinking it's because they focus on Bagels and then have a few other things too. I saw that they have catering options which is great for groups for things like game night or Christmas morning! I'm really happy I got to finally try this place and enjoy spending time with my mom at the same time. read more

Bruegger's Bagels - Bagels Near Me - Omaha, Nebraska

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Something has changed in the last year. A simple order of two sandwiches has been wrong more often than not. The "toasted" feature is closer to microwaved now. The staff no longer cuts the bagel in half. And, the nice plastic wrap inside of the butcher paper is gone. read more

Love the bagels since they have the best cream cheese, but the service here is non existent. Nobody should have to wait 15-20 minutes for a bagel. read more

Every time I go inside the lobby doors are disgustingly filthy. There were several employees just standing there doing NOTHING first thing in the morning. It has been this way for months! If I wasn't working for a delivery service I would never go there again. read more

As expected, after giving it a break from visiting Bruegger's Bagel because I had a really bad experience with them. I can't use the drive thru window which is their only way to serve with no indoor dinning which makes it harder for me to order because I am deaf. Even worst, there's a loooong line of cars for the drive-thru only. And to this TODAY after taking 4 months break from it, this sign is STILL there!!! Definitely something is up and time to call the headquarter and let them know that their store in West Omaha isn't improving at all. Sooooo frustrating! read more

Bruegger's Bagels - Bagels Near Me - Omaha, Nebraska

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Stopped today at 12:30 PM to get 6 Bagels and Cream Cheese. Checked to make sure that I had the correct order got to the car and realized that my hand was all sticky. Could not figure out what about Bagels was sticky. looked at bottom of Bag. It had picked up goo when they filled the bag in the same area they made sandwiches. I used to work in the back of the house and not working clean is just not acceptable. I won't be back, Bagle Bin is just around the corner. Now I need to figure out how to clean the goo out of my passenger seat. Picture attached. read more

Bruegger's Bagels - Could not figure out why my hands were sticky. Got home to find out this goo was all over my car seats. Picked up at Brueggers Center St. - Bagels Near Me - Omaha, Nebraska

Good for soup (comes with a handful of bagel bites), bagel sandwiches, groups of 4-8. For weekday lunch, service has been quick and polite. Most customers seem to use the drive thru, so the dining room isn't very crowded. If they were to get busier, I'd probably stop coming, since much of the seating is at counters and large tables, and I'm not an extrovert. I appreciate the background music - it's just loud enough to mask conversations but never too loud. The main nearby competition is Panera. By comparison, I prefer the bagels here, it's much less busy, but there is less selection. read more

Bruegger's Bagels - Storefront from the northwest - Bagels Near Me - Omaha, Nebraska

Ordered online stated 15-20 minutes. Received a confirmation email stating 1 hr 15 minutes - got to the store 20 minutes later - tried to cancel but was told I was next. Store staff was confused unorganized and lacked any training it looked like. They had 3 people at one station making sandwiches. People had to wait an hour to get an order. I will not be back. I like their product but this is waste of time and misleading when you order online. read more

Have not been to a Bruegger's Bagels in years. Today I decided to for lunch. Sandwich was amazing but better yet the amazing team!! Shout out to the manager and her 2 employees I met today! Thank you for such great customer service, unfortunately you don't see that anymore and it was a very pleasant surprise. Now I know where I will be going for lunch more often. read more

Lie to me once shame on you; Lie to me twice shame on me. Two times the server at the drive thru has lied to my face when I asked if there were NO tomatoes on my sandwich. He smiled and said that there were NO tomatoes. Why lie? Why keep lying? Does he enjoy being an ass? Do not go here! read more

I always love getting a bagel in the morning. They know how to toast it just right and seem to remember me every time.

Customer service is always top notch when I visit! The bagel sandwiches are great. You have got to come and try the farmhouse sandwich. The cream cheese that's on it is amazing and makes me crave it! Then don't forget to grab a macchiato!! read more

Bruegger's Bagels - Bagels Near Me - Omaha, Nebraska

This location has gone downhill. Saturday morning at 9:30 and told via the drive-in, because the lobby was closed, that the store doesn't open until 10am. The woman on the speaker was rude, short and sounded annoyed to be doing her job. How does a bagel restaurant not open until 10a on a Saturday. Will not be going back. read more

I thought my experience going through the drive thru was friendly, prompt, quick, and painless. I picked up a breakfast sandwich at 11 am without much of a line behind or in front of me. The staff who took my order was nice, and the transaction was easy as it should be. The bagel bacon cheese and egg sandwich was delicious, although my personal preference is less pepper on the bacon. Nice and hot with melty cheese..yum. read more

Bruegger's Bagels - Delicious and hot - Bagels Near Me - Omaha, Nebraska

Don't go here on a Weekend morning, even if you ordered ahead! It will take an hour to even make an order if you drive up. I appreciate that it's hard to staff fast food or anything these days. Great food- if your kids need a job apply here because they need help!!! read more

We had one of the BEST restaurant experiences in all of Omaha here! Kayla was on shift, and if there is a nicer, more customer focused person...I've never met them. Absolutely fabulous!! Now the food...bagels are amazing. Really. The right chewy-ness and flavor. We also ordered the chocolate frozen coffee drink...the name escapes me at the moment, but it was WAY better than Starbucks...way better. Quality place...can't wait to go back. read more

Stopped in for 1 bagel, worst customer service ever & they smashed it together, threw it away and moved on.

Slow. Very very slow. I could make my own bagel breakfast sandwich at home in less time than it takes in their drive thru line. This is my 3rd time here, every time has been 20+ minutes. Not worth the wait. read more

Today I went to go get a bagel sandwich, not only did it take 30 minutes in the drive thru but I had 2 pieces of hair in my sandwich...how disgusting! read more

This was my last time giving Bruegger's a shot, which is sad as it used to be my favorite bagel sandwich place. I used to go to the 40th and Dodge location a lot and was always satisfied, but this spot cannot seem to give me an overall good experience. Either the food is messed up, they forget stuff, or the service is rude. Today was both messed up food and poor service. I placed a mobile order for drive thru pickup and upon getting to the speaker, the person taking orders proceeded to tell me it's not ready yet because they are busy, which is fine, but then proceeds to tell me to get out of line and come in. At that point, just don't have mobile order capabilities as it ended up taking longer than cars who got in the drive thru after me. All that just for them to forget the extra egg (which costs money) and the cream cheese on one of my sandwiches. I will say, the twice baked hash browns were amazing though, so that's why this is two stars. These issues are all too frequent at this location though, so if you must have Bruegger's, don't bother with this one. read more

Great service! I went through the drive through to get a bagel for breakfast this morning and when I got to the window realized I forgot to ask for it toasted so I asked if it was too late. The lady said it was but she would make me a new one and I told her no that's ok but she still insisted on making a new one so I let her. She even offered to let me keep the untoasted one. Only reason I did not give 5 stars is because they never ask me when I order if I want it toasted like other places do which is why I always forget, and usually end up with an untoasted bagel. read more

Bruegger's Bagels - Bagels Near Me - Omaha, Nebraska

Went there this week ordered a bagel sandwich. When I was at work I opened the bag, it was not what I had ordered and it was cold. I do not know if they had made one previously and someone did not pick it up or what happened. Very disappointing. read more

Gave them a few weeks after reopening to get their act together. We were very disappointed in the service and the food. Our order was given to someone else so our wait was twice as long. Employees did nor seem to want to talk to customers and would not make eye contact. Will give them a couple of months to get their act together. read more

Waited in drive thru for 55 mins. Asked for a $9.00 meal to be comped and Cole the manager said no. The very sweet drive-thru attendant said she would take one item off. Said the wait was due to an employee calling in sick. Made us late for an appointment because we could not exit line. Will not be going back. Sad as we loved their bagels and we were a weekly customer but this lack of customer service is overwhelmingly disappointing, along with the repetitive wait on Saturday mornings will send us elsewhere. read more

This is specific to the West Center Road location. DO NOT GO THERE. I ordered the "Herby Turkey" which came with one slice of very thin processed turkey, no onions, on a stale bagel. It also took way longer than it should have given what was on the sandwich. The person at the window had the nerve to ask me if I wanted to leave a tip! This place was disgusting. read more

I have always been a fan of brueggers, I prefer theirs over Panera because they are less dense and I feel the flavor is more balanced. I recently sampled a rosemary olive oil bagel that I really enjoyed. My only gripe is sometimes the spread of the cream cheese can be inconsistent (really thick in some areas and a thin smear on others) but overall I am a fan! read more

Worst business I have ever stepped foot in. Every day I wait in this line for 20+ minutes and they are always out of even PLAIN BAGELS!! Makes me sick don't ever go here if you have a brain. The better location is right down the road off 114th and dodge read more

Hate giving a 3 star review but this place has consistently got our order wrong time and time again. We never dine in because we like relaxing at home. But this is not the way to eat at BB. Reason being is that they continually get our simple order wrong. Putting on Salmon flavored cream cheese over regular cream cheese ? YUCK! I love their bagels but I think management and lack of detail is showing read more