Cons: Food (portion, quality)
Pros: Service, location, decor
Used to love the burgers at Brown Bag in their previous location. It was small but the burgers were generous as well as the side. I loved that they had a gluten-free bun available.
Now that they have been in their new location in the former Prescott Brewing Company in Bashford Courts on the Square, a lot seems to have changed. And not for the best.
We were excited to check them out again!
There was a great deal of confusion with our first server, in regard to what gluten-free meant. This was a bit surprising, and after he checked to find out more from the staff, he quickly vanished and someone else took over our table. The new server was fantastic!
However our food was mediocre at best. And what is with the little "hobbit style" metal trays?! Not only did the little metal tray spin around annoyingly on the table, but the portions, in my observation, since a few years ago, have been reduced.
I looked back over some photos from the original location from about three plus years ago and attempted to attach here but was unable to. You will have to decide on this one for yourself. :-)
Of note:
It seemed a bit chaotic as far as what the owner has planned for that property.
When I asked about the upstairs area that was formerly used by PBC, the staff showed us the door that leads upstairs to that area, mentioning that they were planning on expanding, and while we were being shown the door, the door actually was falling out of the wall, because there were few (or any) hinges holding it in place!
Now this was right in front of the area where people check in to the restaurant for a table. I found this kind of sloppy and also a potential hazard to their customers.
Also there was confusion about the outside seating area that's like an atrium that is also part of that property. Is that being used or not used? In addition, there was a sign right outside the entrance to the restaurant, stating that there was a new bar coming in the basement, that was also associated with Brown Bag Brewery. All this could be very interesting and exciting for this venue, and honestly, that was part of what we were there wanting to find out about. But it all seemed to be unclear... Perhaps to the employee that was answering our questions?
My observation is that iften restaurants that locate in proximity to the Prescott downtown Square, just don't do their best to offer patrons a good quality dining experience. Often there is inconsistency and no quality control.
Perhaps they feel they can simply rely on the cool historic buildings & ambiance, that provides that experience that only downtown Prescott can offer.
And, because so much tourism passes through that area, perhaps the restauranteurs "settle" for offering what some locals refer to as just "Prescott good".
I believe we can do better! read more