They came to my rescue to pull car my car out a ditch late at night. They came quicker than my roadside service I pay for monthly. When it came time to pay the driver told me they Duffy take debit, credit or any form of electronic payment. I found that odd and sketchy. I was told he could follow me to atm. Thank Giod a family friend pulled up an had cash. read more

Driver did not have change so it was 100$ just to tow my car 1 mile. Yelp is making me write a longer review in order to post this...

I ran out of gas in Redlands, Benny rom Broncs showed up within 5 mins of me hanging up with AAA, my battery ended up dead as well and he helped.me with everything really quickly!!! read more

While visiting our oldest son in Redlands our car had a mishap with the ignition System. Thankfully we had a great towing company and a great Operator Benny very respectful and polite a true professional. Our car had to be towed to Bakersfield by Benny, delivered the car promptly. Thank you AAA as well for contracting such a great Operator and company. read more

Very friendly staff, they handled transporting my car safely! Good price! I will use their service again! read more

Got my car towed by these ppl very rude and high price when u need a tow 280 just for the tow.told the guy to take it to the body shop she said better to take it to my yard for some reason so he can rip me off 4 days later the hill was over $500 nasty ppl and king of ripping ppl off don't ever use these scum bags period read more

Garbage customer service, I was quoted a 90 minute ETA after my call with AAA, 2 hours and 35 minutes in I didn't receive a a text notification letting me know a driver was on his way. I contacted AAA to get her my contractor's name and sure enough is bronc's garage company inc. I initially call them to ask what's my ETA I have a service # ready on hand and the man sounded like he watching a sporting event or had a large gathering in the background and had absolute no knowledge of my call and promised me an additional 2 hour and 35 min call because when he checked his tablet he had four calls ahead of me. Even tho I was waiting for two hours prior and literally am stranded inside my vehicle 2.3 miles away from his yard. I thank him and continue to wait.... An additional 3 hours goes by and I call him back to ask what's going on respectfully hoping he'd notify me of a call out bound and they should be there soon, rather he goes on a tangent telling me that all the local calls are prioritize since mine is going 15 miles out from Redlands and through the canyon to Moreno Valley and now there's an additional eight calls ahead of mine and advised me to stop whining, they'll be available to pick me up by 8am. This literally wouldn't even been an issue if they had notified me instead of have me waiting stranded in my car, I would've called somebody else no without an issue, but leaving me stranded for 5 hours and calling yourself a service company is the oxymoronic, and to top it all off be rude to me. 0.0 you're a joke of POS of a company and I'm reporting you to the BBB read more

Have had two really bad experiences with Bronc's. My most recent was with a young man changing a flat. I pulled in a Best Buy and heard air coming from a tire and sure enough I hate a metal stake dead center in my tire. I was in a hurry and wearing a suit, my car is less than three months old, so rather than navigate my trunk and try to swap it myself; I decided to call AAA. By the time I was out a kid from Broncs was there and immediately said "hopefully Audi, didn't F@&! you over". I just laughed and played it off, I had more important things to do than debate. After a few moments he decides he doesn't have the tools to remove my tire and the lug wrench in the trunk was not the proper wrench. Again the car is new to me so I'm not much help, but I thought I called a professional. He then tells me I should have it towed to the dealership and requests a flat bed. At this point I'm upset and he drives off. I call the office in frustration and am told, AAA doesn't buy them tools. I reply, "AAA isn't supposed to buy you tools". After an hour of standing in the heat I decide to figure it out myself. Taped to my spare tire was a small pair of tong pliers, by now I'm really upset because having a few cars with nice wheels over the years, I immediately knew what it was to be used for, removing the decorative lug covers. Directly behind them were standard lug nuts. I ended up changing my own tire. Yes, my father isn't proud of me for not attempting to change my own tire, but I was wearing a really nice one! Had to throw out the white dress shirt though ‍ Don't ask me about the time they said my alternator was bad and not charging my battery, only to find the battery cable they previously installed was completely corroded read more

This place has fast drivers and they are friendly as well. My car had stopped at a gas station and I was not sure if it was the battery or something else. his name was Albert and he was there in no time and got me out fast to make it for my daughters dentist appt!!! Thank you!! read more

Ignores accepted AAA calls, denies receiving this. But. AAA can tell when you accept call you gave the time estimate. 1.5 hrs still no truck. Dispatch was rude. I ended up using Chinos towing out of San Bernardino. They were there in 15 minutes read more

Horrible horrible company and service. AAA had dispatched this company out to us in San Bernardino after our car died out due to the fuel pump going out. After 2-3 hours they finally showed up only to come with a regular tow truck unfortunately our car was too low and we needed a flat bed. The guy argued back and forth with us claiming that he would take the car and it would be fine but we didn't want to risk it again since our car was low they claimed that if they couldn't take us neither could a flat bed. This was very frustrating to deal with and we knew the car needed a flat bed tow but had i not known the car needed a flat bed i could've taken the tow and got our car messed up. We talked on the phone with someone I forgot the name and they denied the tow and gave us attitude. Please watch out for this company they're shady. Thank god for chino towing for saving the day! We had to wait for 4 hours total that day and we were 10-12 mins away from home what luck. read more

A driver with an extremely arrogant attitude. Today Nov 19, 2019 at Aprox 7:00 pm, the driver from truck 19, lic plate number 43851C2, refused to move his white truck with the worse attitude. His truck was located in the middle of a small 2-way road inside of a subdivision, where cars park along both sides of the road, so, only one car can pass at a time. Despite asking to please move the truck, he replied, "did you see we were here prior to you entering the street; I am moving, but not now". I could not back up since I was a reasonable distance from the street main entrance. I replied by saying this is a public street, you need to allow people to pass. He gave me the worse look a man can give a female (very intimidating). Hence, I went back to my car and waited approx 15 more mins while talking to the police. It took for me to tell him the police on was his way for him to react, move his truck, and let me pass. This individual has no regard for other people. He is rude, inconsiderate, feels overpowered over females who are alone, and does not represent the values of the AAA company. read more

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I called AAA when I needed a tow, and broncs towing unfortunately showed up. Told me my 5300 pound work van was too heavy for their 10,000 pound capacity flatbed truck. Stupid liars. read more

Worst towing company out there. I got my car towed for a damaged back window and now my entire car is malfunctioning. My car was drivable before the tow. I even drove it out of the parking garage for the driver to be able to put it on the truck. He said it was drivable and asked if I was sure if I wanted it towed. I felt uncomfortable driving it on the freeway with a shattered window. Now I wish I would've just driven it home. read more

One of the most professional kindest tow drivers ever. Thank you Danny for saving the day and taking the time to explain things and offer advice on the issue you have seen before. You rock! Appreciate the help during a very difficult morning! read more

One of the best towing companies we had so far not o ly they showed up fast, Anthony our tow truck driver was very friendly and helpful he had a smile on his face the whole time what a great guy. read more

Blew a tire late on the way home from work, called AAA for a tow - but before he got there, realized I actually did have a spare. Jospeh arrived very quickly. He happily changed my tire for me, and I asked him to check the air in the other tires, but his truck had no air so he came with us to the gas station and pumped them up for me. Thank you Joseph for your help! read more

No star the driver showed up to my house who took his chain to my truck started to bend one of my shocks I pointed it out to him he said that's the way I pull all the trucks up he then unhooked it and drove off without saying a word so I called the company to get no satisfaction customer service sucks incompetent tow truck driverI highly recommend using other towing companies I will never use this towing company ever again I'm making a formal complaint with AAA read more

Bronc's came to my rescue and saved the day!!! I broke down on the 10fwy towing my horse trailer on a sunday in 110degree heat! they came promptly (3 different calls) and eventually got me and my animal to safety. I cannot thank them enough! read more

Great service and fast arrival, my boyfriends car broke down and the tow truck driver Bob (who was very nice and respectful) was there within 15 minutes when most tow trucks arrive within 45 minutes to an hour. highly recommend. read more

Terrible service.AAA had them come out .When the tow truck driver was putting my truck up on the tow truck he started to damage the fender.Then I asked him about it.He said he's been doing this for 13 years and this was the only way to do it.After that I left thinking he would be able to do a better job if I wasn't sitting there watching him.The tow truck driver locked my keys in the car and left my car in the middle of the road out in front of the parking lot.AAA sent out another tow company that took the wheel off and was able to tow my truck with out damage.Broncs never even said sorry or even apologized in any way.Poor service. read more

Do not care about their customers. Just want money. Condescending and fake. I would rather leave my car in a ditch than pay for their money-hungry, rude "service". read more

Al picked me up with a flat and brought me down the road for a tire plug. He arrived in 30 min and was great. Crappy moment on Friday the 13th, turned out to be not too bad! read more

Towed my truck from Redlands to Muscoy with no problem. Julian was very courteous and helpful. He was prompt and did a great job. I was very pleased with the service. read more

They are awful. Just take advantage of customers in bad situations. Very condescending and don't care of customers circumstance just charge insane amounts for a two mile tow. All they want is money. My car was stolen and left in their lot by police. Instead of hooking up to there tow truck to get my car home the owner had me push my car out of their lot and have AAA call them so they could tow my car. As soon as my car passed the gate the manager locked the gate and just said he will come out when he is contacted. Clearly did not car to help me in my situation. read more

Worst people ever left me stranded in a very bad neighborhood in San Bernardino area after having me wait an hour for them to arrive. They arrived just to tell me they can't tow my car because it was too low when the vehicle had been towed once before at the same height it is currently at. Just being lazy i guess thats what they're good at read more

My truck broke down/was acting strange. Danny from Broncs towing cam out right away. I was unfortunately blocking a small intersection. He quickly loaded up my truck and patiently handled an angry driver that was mad at where I broke down. It sounds strange but it is true. I do not know why the driver was mad but Danny handled everything professionally and quickly. read more

Stranded at the grocery store. Battery dead. Called AAA. Oliver from Broncs Towing arrived in less than 30 min. He was professional, polite and efficient. Five min. later we are back on the road. Thanks, Oliver. read more

Called AAA for a flat today and Rene showed up in record time. He was super helpful, informative, and had a good sense of humor. He really made a crappy situation (on a day as hot as hades) better. Excellent customer service! Wish all mechanics were as good as this guy. read more

Two great guys helped me today with excellent service. Friendly, thoughtful and smart ! The ladies on the phone were very patient and responsive. Everyone at Broncs made a long day of tedious car problems so much better. They really care about their customers. Highly recommended !! read more

BE AWARE. THIS COMPANY HAS RACIEST DRIVER. One driver in particular Bob. This is the worst towing company ever. Driver Bob tried dropping me off in the middle of the street. Refused to allow me to speak with his supervisor. Driver Bob made raciest comments and called the police as though I did something wrong. The company refused to send a different driver and lied to my AAA provider so i could not get alternative service, and thus would be stranded at 3am in the morning with my motorcycle in the cold. SAVE YOURSELF THE TROUBLE A USE ANOTHER COMPANY THAT DOESN'T PROMOTE RACISM read more

Thank you for your fast response and to JR for your great customer service!

Had to call AAA for a tow two days in a row and these guys came out both times. I had a great experience both times and I wish I had caught the name of the first guy who had helped me. The second time was Luis and he was very friendly and helpful. Overall a wonderful experience, I just wish I hadn't needed them in the first place. read more

My only complaint is that only do battery installs/sales for AAA between 7 a.m. and 6 p.m. Batteries don't run down or die only during business hours. However, they have bailed me out on other occasions, and the staff has always been cheerful. read more

I gave Broncs a call when our car broke down today. The ladies on the phone were very nice...quoted a fair price. The driver, Thomas, was so nice. Hopefully we won't need this service again anytime soon...but I will definitely call Broncs again. Would definitely recommend Broncs. read more

I just cant say enough good things about this driver this morning he turned my so stressful morning into a great morning I'm very thankful. I called at 630 a.m. And the driver was at my home by 7:00 a.m. and i drop off car and made it to work on time. thank you so much Julian read more

My battery died and I called AAA who sent Broncs towing. Despite the hundred degree heat they were here within 15 minutes and Eduardo could not have been nicer or more helpful - even so far as to offer me a cold water while waiting for him to replace the battery. Thank you for making the process so easy and painless!!! read more

I was in an accident on a Friday I called and was told they were closed still Monday and I could pick it up then. I went on Monday they handed me a large bill for the weekend. I refused to pay it because the lied and said they were not open, and they threatened me. I finally spoke to the owner that admitted his staff (two large woman) were aggressive and he agreed that I should have been allowed to get my car on Saturday so I didn't have to pay the extra fees. The staff there is very aggressive borderline psychotic if you question them. I would only recommend dealing with the owner if you must use this company. read more

Really bad company we call AAA for a tow service been in AAA 20 years member never been this disappointed they send me a message saying is 2 hour wait and them I call back AAA some guy show up in 10 min with the tow truck they say my tow service it wasn't a emergency and he left without taking my car so bad experience in all this years with AAA I hope AAA take this company out of the bussines because they really don't care about people at all read more

AAA had them come out to tow my vehicle when the started went out on my way to work. The man who came was so kind and generous! He gave my husband cold water (since he had to wait for our friend to pick him up) and he was very gentle with my toddler. He gave her some snacks that she loved. We had a nice conversation on the short drive. Thanks for being soothing in a stressful situation and for being punctual! read more