Terrible customer service, if you're not mechanically inclined they will lie to you and do the least amount of work possible. They make you feel like its your fault if there is an issue with your car and will charge you for gas even if there is 50km of gas in the tank. Take the extra time to drive to St. Catharine's to see another ford dealership. I have had multiple service staff talk down to me and tell outright lies in order to get out of having to admit they made a mistake resulting in my car having performance issues. read more

This dealership does not like that I bought my SUV in Toronto. I live locally and they ALWAYS have said "Did you buy it here?" Last week, I took my 2020 Ford Expedition in for service and was told the owner would not service my vehicle, as he and my husband had a discussion one time, over the fact they could NOT figure out how to fix our BRAND NEW SUV'S door. Guess what? Another dealer fixed it no problem! AllBrock did was forcibly tell my husband nothing was wrong with it and it could not be fixed. It was VISIBLY misaligned and not closing properly. Of COURSE my husband was upset. This was our first expensive brand new vehicle we splurged on. I was shocked to learn the owner will NOT service MY vehicle either. I am a separate person from my husband. I'm a lady like, soft spoken woman. I will NEVER purchase a vehicle form this dealership. I am treated like GOLD at Ed Learn Ford in St. Catherines where the owner always walks out to say hello and shakes my hand. many folks from Toronto have moved to this area and I'm sure they won't appreciate being grilled either about whether or not they bought their vehicle here. That is no way to treat customers at all. Your sign says FORD. You're chasing customers away. read more

I came in looking (browsing) for a Mustang, the salesperson was really informed (Todd) and passionate, he wasn't pushy, and I'll likely go back to buy a car when I am in the market. I like the atmosphere at the store, and I'll come back. read more

On May 31/2018 I took my 2014 Ford Fusion into Brock Ford in Niagara Falls for a recall service for the steering bolt. I had noticed a rattle coming from the rear driver's side of the car and asked Brock Ford to check it out for me while the car was in for the steering bolt. When I returned to pick up the car it was noted on the SO# 247412 completed by Tech 19 that the rattle noise was because the car needed a left rear shock at a cost of $255.00 plus taxes. Keith the advisor at Brock informed me that they had the parts in stock but both shocks should be done at the same time for a total cost of about $600.00 dollars. As the car only had about 45000 klm on it at the time I decided to get a second opinion. The mechanic at the second location took the car for a ride to hear the rattle. put the car up on the hoist and checked the left rear shock. As it turned out a bolt was loose and only needed to be tightened. He tightened the bolt on the shock to spec and took the car out for a test ride and the rattle could no longer be heard so the problem was fixed. There was no extra charge. I decided to bring the car and the original Service Order back to Brock Ford and spoke to the Service Manager Chris Palanek. I explained that I was disappointed as Brock Ford is a local dealer that I was expecting to do my service. But how could I trust them when they said I need new shocks at a cost of 600 dollars when in fact only a bolt needed to be tightened? Chris kind of smirked and said "Well you never got the service done here" I responded by saying no as it would have cost me 600 dollars. He just kind of smirked again and said well thanks for bringing this to our attention. Good bye. Chris had no intention of saying anything like sorry this happened as it isn't our way of doing business. I'll speak to the service tech who made that error and you can be assured it will never happen again. It was more like ooops we got caught so your probably never coming back here anyway so Goodbye. I hope the next Ford dealership is not as bad as Brock Ford. I like my Ford but now have to go the extra miles to hopefully get better service. read more

I have been dealing with Brock ford for many years. Along with selling great cars I can always count on the staff when I need them. If you want trouble free motoring Brock Ford is the way to go read more

Filthy car salesmen. Nothing but smoke and mirrors to get you to sign. Will tell you one number and try to screw you over when it comes to the final sale. Watch out for these guys! read more