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Hamburg Honda

1.6 (7 reviews)

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Brock Ford Sales - Main Building

Brock Ford Sales

(6 reviews)

Terrible customer service, if you're not mechanically inclined they will lie to you and do the…read moreleast amount of work possible. They make you feel like its your fault if there is an issue with your car and will charge you for gas even if there is 50km of gas in the tank. Take the extra time to drive to St. Catharine's to see another ford dealership. I have had multiple service staff talk down to me and tell outright lies in order to get out of having to admit they made a mistake resulting in my car having performance issues.

This dealership does not like that I bought my SUV in Toronto. I live locally and they ALWAYS have…read moresaid "Did you buy it here?" Last week, I took my 2020 Ford Expedition in for service and was told the owner would not service my vehicle, as he and my husband had a discussion one time, over the fact they could NOT figure out how to fix our BRAND NEW SUV'S door. Guess what? Another dealer fixed it no problem! AllBrock did was forcibly tell my husband nothing was wrong with it and it could not be fixed. It was VISIBLY misaligned and not closing properly. Of COURSE my husband was upset. This was our first expensive brand new vehicle we splurged on. I was shocked to learn the owner will NOT service MY vehicle either. I am a separate person from my husband. I'm a lady like, soft spoken woman. I will NEVER purchase a vehicle form this dealership. I am treated like GOLD at Ed Learn Ford in St. Catherines where the owner always walks out to say hello and shakes my hand. many folks from Toronto have moved to this area and I'm sure they won't appreciate being grilled either about whether or not they bought their vehicle here. That is no way to treat customers at all. Your sign says FORD. You're chasing customers away.

Hamburg Honda - car_dealers - Updated May 2026

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