We were in Niagara Falls, ON for a get-away weekend right after New Years, and our car battery…read moredied. I was so nervous that we wouldn't be able to get a new battery for our Prius Prime, but Autoline was SO GOOD to us. We pulled up without an appointment, and the friendly service department receptionist got us right in. The dealership was bright and clean, and one of the receptionists got me some hot chocolate! I was so thankful for the expert, quick service and the friendly people there.

Been with Autoline for about 14 years. The level of service and the convenience they have provided…read moreme has always been great.

So great! Our past 5 cars have been from CMH! Our auto salesman took care of our kids and loaded…read morethem up with candy ( sugar rush! ). Best dealer I know!

Dealing with CHM was one of the BEST car buying experiences I have ever had! They were honest,…read morerespectful, knowledgable and courteous. I had a great experience working with Phil, he should be the example for all sales personnel! I never felt pressured, he answered my questions truthfully, informed me about the car and the company. To be honest, I did not intend on buying a Lincoln, I was just investigating my options. But thanks to Phil, I did purchase a Lincoln MKC. He made the process not only easy, but enjoyable. I highly recommend CMH in St. Catharines.

Friendly and knowledgeable staff all around. They were forthright about the issues they uncovered…read moreas they examined my car, and they were willing to perform repairs with no gimmicks. They even offered to stay open late so that I could pick my car up after work.

Terrible customer service, if you're not mechanically inclined they will lie to you and do the…read moreleast amount of work possible. They make you feel like its your fault if there is an issue with your car and will charge you for gas even if there is 50km of gas in the tank. Take the extra time to drive to St. Catharine's to see another ford dealership. I have had multiple service staff talk down to me and tell outright lies in order to get out of having to admit they made a mistake resulting in my car having performance issues.

This dealership does not like that I bought my SUV in Toronto. I live locally and they ALWAYS have…read moresaid "Did you buy it here?" Last week, I took my 2020 Ford Expedition in for service and was told the owner would not service my vehicle, as he and my husband had a discussion one time, over the fact they could NOT figure out how to fix our BRAND NEW SUV'S door. Guess what? Another dealer fixed it no problem! AllBrock did was forcibly tell my husband nothing was wrong with it and it could not be fixed. It was VISIBLY misaligned and not closing properly. Of COURSE my husband was upset. This was our first expensive brand new vehicle we splurged on. I was shocked to learn the owner will NOT service MY vehicle either. I am a separate person from my husband. I'm a lady like, soft spoken woman. I will NEVER purchase a vehicle form this dealership. I am treated like GOLD at Ed Learn Ford in St. Catherines where the owner always walks out to say hello and shakes my hand. many folks from Toronto have moved to this area and I'm sure they won't appreciate being grilled either about whether or not they bought their vehicle here. That is no way to treat customers at all. Your sign says FORD. You're chasing customers away.

Recently purchased a truck and overall the sales team was great and the buying experience started…read moreoff very positive. Unfortunately, our experience with Madison, the financing manager, significantly changed that. She made an error on the financing contract which required us to re-sign new paperwork that increased our agreed-upon and already paid financing payment. We were told that if we did not sign the new contract, we would have to return the truck -- despite already owning it for over two weeks and having it professionally wrapped. In all the years and vehicles I have purchased, I have never encountered a situation like this. What is most disappointing is that this was clearly and admittedly a dealer error, yet there was no accountability or effort to make the situation right for us as customers. This has completely soured what was otherwise a great experience with the sales team. I hope management takes situations like this seriously and works toward better accountability and customer protection in the future.

We recently took a trip from Burlington and were running low on electric charge as we headed…read moretowards Lewiston NY and we ended up stopping at the Cadillac store to charge up. A lot attendant by the name of Lori was able to assist us. I own a Hyundai but Lori went way out of her way to help us out. She wasn't the only employee to go out of her way for customers. I noticed a service advisor letting his customer know that they washed his car after an oil service. The customer was impressed because he wasn't expecting his car to be cleaned. Very nice team and general manager.

Sold my son a Hyundai approx. 2 years ago or less. Said it had a brand new motor. He paid…read more$22,000. and the car was in for repairs more than we could count. My son had to delay an oil change for 3 weeks due to lack of money as the repairs were constant and most was not covered by the warranty...Go figure. Brought the vehicle in for repair as it was overheating. Changed 4 spark plugs for $316.40. Needed muffler replacement, stabilizer links and oil change which my son declined due to way too many repair bills. We were told the vehicle was returned from the repair shop by Certified only to find it was still at the garage where they get their work done. Arriving there they told us the vehicle had already been sent back to Certified. Half way back to Certified my Son asked me to pull over and called to say...where is my vehicle. Oh sorry it is at the repair garage. Unbelievable. So unprofessional. 4 days later car brought back to certified due to overheating. Said they flushed engine and changed oil and filter. charged another 262.02. Took to new mechanic and the refrigerant which is the flushing, was brown and filthy. Was told the motor was shot due to lack of maintenance and before they even found out the problem they tried to sell my son another vehicle while he still owed $10,000 which he would be responsible to pay off. I was so disgusted with them. And...because his car was so unreliable he lost his job and on the second trip to the Certified, I had a head on collision. I would never buy from them or recommend them. Talk about a scam. He told us that due to the crappy engine in a Hyundai you would ruin the motor if you were even a week past your oil change. So why did they sell it if they already new. Don't be fooled by the nice smile and the lies about the garbage they sell. Excuse the fact that this review is a little bit scattered but it has been extremely frustrating. Our new mechanic charged $2100.00 which included a set of used tires and said the vehicle was in excellent running condition and he would not have to get rid of it. NO THANKS TO CERTIFIED AUTO on Merritt St in St Catharines. Shame on Matt the scammer Brandy M

I am really surprised to see ANY bad reviews of this place. Matt and Lee were amazing helping us…read morebuy a vehicle for our daughter. We had shopped around and Certified Affordable Cars was the most honest place we dealt with. I wouldn't hesitate to buy a car from here. Honest and reliable. They really know their stuff!