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Niagara Falls, ON

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AutoValue Hyundai

2.7 (7 reviews)
Closed • 9:00 am - 9:00 pm

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Falls Chevrolet Cadillac Buick Gmc - Falls Chevrolet Cadillac Buick GMC customer lounge

Falls Chevrolet Cadillac Buick Gmc

(10 reviews)

I purchased a 2013 Avalanche from Falls Chev this month (July) and found the experience most…read morepleasant. The vehicle was posted on line and I drove from Toronto to see it. Brian Parton, the sales rep, was extremely courteous and up front about all costs, There were no surprises or high pressure regarding the purchase and I would recommend Brian to others. I took Via back to the falls on a Thursday. Brian was punctual in picking me up at the train station. All the paperwork was in order and professionally attended to. In closing, well done,especially Brian!

Recently purchased a truck and overall the sales team was great and the buying experience started…read moreoff very positive. Unfortunately, our experience with Madison, the financing manager, significantly changed that. She made an error on the financing contract which required us to re-sign new paperwork that increased our agreed-upon and already paid financing payment. We were told that if we did not sign the new contract, we would have to return the truck -- despite already owning it for over two weeks and having it professionally wrapped. In all the years and vehicles I have purchased, I have never encountered a situation like this. What is most disappointing is that this was clearly and admittedly a dealer error, yet there was no accountability or effort to make the situation right for us as customers. This has completely soured what was otherwise a great experience with the sales team. I hope management takes situations like this seriously and works toward better accountability and customer protection in the future.

Certified Affordable Cars

Certified Affordable Cars

(10 reviews)

I have dealt with this company a couple times and they are excellent. The staff is amazing; very…read morehonest and helpful beyond what they even need to do for a customer. I would highly recommend! They are well regarded in our city. My mechanic recommended them.

Sold my son a Hyundai approx. 2 years ago or less. Said it had a brand new motor. He paid…read more$22,000. and the car was in for repairs more than we could count. My son had to delay an oil change for 3 weeks due to lack of money as the repairs were constant and most was not covered by the warranty...Go figure. Brought the vehicle in for repair as it was overheating. Changed 4 spark plugs for $316.40. Needed muffler replacement, stabilizer links and oil change which my son declined due to way too many repair bills. We were told the vehicle was returned from the repair shop by Certified only to find it was still at the garage where they get their work done. Arriving there they told us the vehicle had already been sent back to Certified. Half way back to Certified my Son asked me to pull over and called to say...where is my vehicle. Oh sorry it is at the repair garage. Unbelievable. So unprofessional. 4 days later car brought back to certified due to overheating. Said they flushed engine and changed oil and filter. charged another 262.02. Took to new mechanic and the refrigerant which is the flushing, was brown and filthy. Was told the motor was shot due to lack of maintenance and before they even found out the problem they tried to sell my son another vehicle while he still owed $10,000 which he would be responsible to pay off. I was so disgusted with them. And...because his car was so unreliable he lost his job and on the second trip to the Certified, I had a head on collision. I would never buy from them or recommend them. Talk about a scam. He told us that due to the crappy engine in a Hyundai you would ruin the motor if you were even a week past your oil change. So why did they sell it if they already new. Don't be fooled by the nice smile and the lies about the garbage they sell. Excuse the fact that this review is a little bit scattered but it has been extremely frustrating. Our new mechanic charged $2100.00 which included a set of used tires and said the vehicle was in excellent running condition and he would not have to get rid of it. NO THANKS TO CERTIFIED AUTO on Merritt St in St Catharines. Shame on Matt the scammer Brandy M

AutoValue Hyundai - car_dealers - Updated November 2026

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