Broadway Nail Spa
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Best nail experience I've had so far in Baltimore city! Tracey, Tony and their team make sure to pay attention to every detail. They've been EXTREMELY accommodating in the most stressful circumstances. Highly recommend.
Had a very good experience with Thu today. I walked in for a mani-pedi and they were able to get me right in. They had a few different options for the pedicure and I went with the spa experience which included a massage and hot towel. The massage was great, just enough to take the edge off but not so much that I wanted to sleep. The massage chair was comfy. I like that they wait to do the manicure at a dedicated chair; some places start while you're doing the pedicure and it always feels rushed. They had quite a few color options and let you know right up front that tips must be cash. Overall it was a great experience and I'd go back if I'm back in the area!
Came to Broadway Nail Salon to get a pedicure. I had a cauterization procedure on my big toes two months ago due to a history of ingrown toenails. My doctor cleared me to be able to get pedicures as they are healed completely. The side of the nails are still rigid, but other than that, there are no issues. I made this clear to the man during my pedicure before we started so that he would not dig too deeply on the side of my toenails. He insisted that my feet were "dirty" (I always shower and scrub my feet directly before nail appointments). He tried to start an argument with me about my "infected feet" and the "severe fungal infection" I had. He proceeded to call another employee over to loudly speak about my feet and how dirty I was. They laughed about it for several minutes while they both looked at my feet. This experience was beyond embarrassing for me and I cannot imagine how this would've played out for someone who has ongoing issues with their feet or an actual fungal infection. I will never return to the salon. Very unprofessional! See attached picture of my "dirty, infected" foot.
My recent experience at this nail salon was absolutely disheartening and frustrating. The initial nail technician (man) seemed completely clueless, attaching the nail extensions with glue and then attempting to cut them. Watching the extensions repeatedly fall off during filing was a painful sight. Rather than admitting his lack of skill and his mistakes, he persisted in piling on the acrylic, resulting in brittle, weak nails that were prone to bending and breaking. My patience started waning when I noticed the cracks and bends on my nails and asked him to fix them. To my disbelief, he cut all my nails instead of the two nails I brought to his attention without consulting me and assigned me to another technician. This other technician (I think was Tracey), I assumed, would rectify the disaster. Alas, it was not meant to be. She did not extend the acrylic on the nail bed as requested when I first came in and again when I sat with her, opting instead for thick layers of gel polish that created a dreadful, stubby mess. My requests for an acrylic overlay with a subtle extension were disregarded and even my request for a subtle ivory or nude color was met with confusion and I did not receive the nails or the color that I requested and showed photos to them for reference. The pinnacle of disappointment came when it was time to pay. The lack of a cost breakdown and the audacious charge for subpar service took me by surprise. When I calmly asked to see what she had charged me for and raised my concerns that she had charged me for an acrylic full set (when they were adding the nails for the extension) for an overlay that was not done properly (she had not extended the nail whatsoever), the technician's reaction was shocking. She erupted in anger and walked away aggressively shouting to the entire salon that the mess they created was what I had wanted (like I wanted gross stubby nails that took 3 hours to complete) and asked for despite the fact that my complaint was it was done horribly and at huge cost to my time due to their incompetence. It was abundantly clear that my dissatisfaction was not being handled professionally. I refused to engage in the nail tech's shenanigans and paid the invoice and left. My sister also got a gel manicure that chipped within twenty minutes of the manicure being done, which shows the extent of their incompetence at the most basic level. To say this was an unpleasant experience is an understatement. The incompetence of the staff, the disregard for customer preferences, and the unprofessional behavior displayed during payment are all egregious. I would strongly advise anyone seeking quality nail care to steer clear of this establishment. In a market where pampering and professional service should reign, this nail salon falls disastrously short. Your nails deserve better, and this place is simply not up to the task. I have included the reference photo of "what I asked for" and the final result after 3 hours of "what I got."
Came here with a friend for the first time today~ My true rating would be a 3.5, but rounded up because I love the color and shape of my nail, and liked the callous treatment. There are a couple of areas that I noticed could've have been better. Here's my price breakdown: - $5 to remove my existing gel (done at another place) - $15 for basic mani - $35 for the special care pedi (basic + callous removal) The details: We didn't get to sit together, but it was probably because she was just getting a gel mani while I got a regular mani and special care pedi. We got there around 5:45pm today (Wednesday) and only waited a few minutes. We tried to make a reservation, but ran late because of the traffic. I got seated first to start my pedicure. I don't think my technician told me her name lol, but she was very sweet. She spoke broken English, but we were able to have small conversations. I showed her a picture of the color I wanted, and she brought 3 similar ones for me to choose! I ended up going with her first suggestion and LOVE the color. The salon was clean, but I'm not sure if they have completely sterile instruments because I didn't see autoclave/sterilization packs of instruments. I definitely appreciate the plastic cover for the pedicure tubs! I liked my pedicure, and I think my feet do feel smoother. I like my manicure because she really listened to what I wanted shape and length wise. However, while I was drying my nails I accidentally messed up 1 nail. I thought she would remove the polish and redo that one nail, but she just painted over it and it left a tiny bump/ledge. It's really tiny but I notice it and wished she could've redone it. TLDR: A good nail salon. Love the color I got and thought the staff was friendly enough, but communication was a little hard at times. There are areas for improvement, but one of the better ones I've been to so far in Baltimore with reasonable prices.
Broadway Nail Spa is my new favorite nail spot in downtown Baltimore! I will no longer trek over to Mount Vernon just to get my nails done. For starters, the mixed reviews for BNS scared me. I was worried I'd pay for a pedicure and have a terrible experience. WRONG! My girlfriend and I went on a Saturday afternoon and had no wait-- perfect! They told us to sign the sheet, pick out a color, and they started getting our pedicure stations ready. The water was a little hot-- but they asked and we got used to it. The message chairs are comfortable and the ambiance is so relaxing. The nail techs were incredibly attentive and thorough and did a tremendous job. My feet felt and looked amazing and we both are incredibly pleased. My girlfriend also got her eyebrows waxed and they look AMAZING. Y'all took a 10/10 and made her an 11. The prices are affordable: we payed $80 for 2 pedicures and an eyebrow wax. (Not including tip) Caution: they do NOT take credit card tips (nor do they have an ATM in the building), so come prepared with cash OR we used Venmo to tip them.
my wife's 1st time there she called and they fit her in very pleasant staff she was very please great conversation reasonable price very clean and did a great job my wife was very satisfied. See what highly recommend
I've been coming to Broadway Nail Spa for almost one year now! There's not much to say outside of AMAZING! After many, many years of complaining, my daughter had often mentioned I should go to her nail salon. I couldn't be happier that I did! I live in Frederick, MD and am an hour away. Nothing stops me from seeing Tracey at the salon every two weeks! My nails were brittle, soft and the whites of most of my nails were drastically pushed down due to an auto-immune disease. After a careful look, Tracey could tell what needed to happen! I've been getting a product called SNS every since! I could go on and on about the cleanliness and beauty of this salon... But just check my pictures out! Thank you Tracey!! My husband can't believe how you've brought my nails and hands from brittle, easily broken, cuticles peeling to soft, beautiful and healthy hands and nails
This is my second time here in this little hidden gem. I've had the services from both Hannah and Tiffany. They were both did great with my manicures. This place is a little pricey. But you get what you pay for. Tina is really good too. She used to do my nails down the gallery. They have a large selection of polish colors to choose from.
1 year ago
2 years ago
4 years ago
I stopped by around 2pm on a Saturday afternoon. The salon was pretty packed but I did not have to wait longer than 15minutes before I was seen for a refill. The service was great, it took less than ab hour and I was offered water. Overall I recommend this nail salon. I was also suggest if you are driving to arrive early if you have an appointment since the parking in the area is street parking. A lot of construction was going on across the street so you might have to park a few blocks away. read more
3 years ago
3 years ago
Best nail experience I've had so far in Baltimore city! Tracey, Tony and their team make sure to pay attention to every detail. They've been EXTREMELY accommodating in the most stressful circumstances. Highly recommend. read more
Had a very good experience with Thu today. I walked in for a mani-pedi and they were able to get me right in. They had a few different options for the pedicure and I went with the spa experience which included a massage and hot towel. The massage was great, just enough to take the edge off but not so much that I wanted to sleep. The massage chair was comfy. I like that they wait to do the manicure at a dedicated chair; some places start while you're doing the pedicure and it always feels rushed. They had quite a few color options and let you know right up front that tips must be cash. Overall it was a great experience and I'd go back if I'm back in the area! read more
3 years ago
Alway accommodating and high quality work. Love the entire team, vibe is laidback and quiet, awesome location and great customer service always read more
4 years ago
Came to Broadway Nail Salon to get a pedicure. I had a cauterization procedure on my big toes two months ago due to a history of ingrown toenails. My doctor cleared me to be able to get pedicures as they are healed completely. The side of the nails are still rigid, but other than that, there are no issues. I made this clear to the man during my pedicure before we started so that he would not dig too deeply on the side of my toenails. He insisted that my feet were "dirty" (I always shower and scrub my feet directly before nail appointments). He tried to start an argument with me about my "infected feet" and the "severe fungal infection" I had. He proceeded to call another employee over to loudly speak about my feet and how dirty I was. They laughed about it for several minutes while they both looked at my feet. This experience was beyond embarrassing for me and I cannot imagine how this would've played out for someone who has ongoing issues with their feet or an actual fungal infection. I will never return to the salon. Very unprofessional! See attached picture of my "dirty, infected" foot. read more
3 years ago
My recent experience at this nail salon was absolutely disheartening and frustrating. The initial nail technician (man) seemed completely clueless, attaching the nail extensions with glue and then attempting to cut them. Watching the extensions repeatedly fall off during filing was a painful sight. Rather than admitting his lack of skill and his mistakes, he persisted in piling on the acrylic, resulting in brittle, weak nails that were prone to bending and breaking. My patience started waning when I noticed the cracks and bends on my nails and asked him to fix them. To my disbelief, he cut all my nails instead of the two nails I brought to his attention without consulting me and assigned me to another technician. This other technician (I think was Tracey), I assumed, would rectify the disaster. Alas, it was not meant to be. She did not extend the acrylic on the nail bed as requested when I first came in and again when I sat with her, opting instead for thick layers of gel polish that created a dreadful, stubby mess. My requests for an acrylic overlay with a subtle extension were disregarded and even my request for a subtle ivory or nude color was met with confusion and I did not receive the nails or the color that I requested and showed photos to them for reference. The pinnacle of disappointment came when it was time to pay. The lack of a cost breakdown and the audacious charge for subpar service took me by surprise. When I calmly asked to see what she had charged me for and raised my concerns that she had charged me for an acrylic full set (when they were adding the nails for the extension) for an overlay that was not done properly (she had not extended the nail whatsoever), the technician's reaction was shocking. She erupted in anger and walked away aggressively shouting to the entire salon that the mess they created was what I had wanted (like I wanted gross stubby nails that took 3 hours to complete) and asked for despite the fact that my complaint was it was done horribly and at huge cost to my time due to their incompetence. It was abundantly clear that my dissatisfaction was not being handled professionally. I refused to engage in the nail tech's shenanigans and paid the invoice and left. My sister also got a gel manicure that chipped within twenty minutes of the manicure being done, which shows the extent of their incompetence at the most basic level. To say this was an unpleasant experience is an understatement. The incompetence of the staff, the disregard for customer preferences, and the unprofessional behavior displayed during payment are all egregious. I would strongly advise anyone seeking quality nail care to steer clear of this establishment. In a market where pampering and professional service should reign, this nail salon falls disastrously short. Your nails deserve better, and this place is simply not up to the task. I have included the reference photo of "what I asked for" and the final result after 3 hours of "what I got." read more
7 years ago
Came here with a friend for the first time today~ My true rating would be a 3.5, but rounded up because I love the color and shape of my nail, and liked the callous treatment. There are a couple of areas that I noticed could've have been better. Here's my price breakdown: - $5 to remove my existing gel (done at another place) - $15 for basic mani - $35 for the special care pedi (basic + callous removal) The details: We didn't get to sit together, but it was probably because she was just getting a gel mani while I got a regular mani and special care pedi. We got there around 5:45pm today (Wednesday) and only waited a few minutes. We tried to make a reservation, but ran late because of the traffic. I got seated first to start my pedicure. I don't think my technician told me her name lol, but she was very sweet. She spoke broken English, but we were able to have small conversations. I showed her a picture of the color I wanted, and she brought 3 similar ones for me to choose! I ended up going with her first suggestion and LOVE the color. The salon was clean, but I'm not sure if they have completely sterile instruments because I didn't see autoclave/sterilization packs of instruments. I definitely appreciate the plastic cover for the pedicure tubs! I liked my pedicure, and I think my feet do feel smoother. I like my manicure because she really listened to what I wanted shape and length wise. However, while I was drying my nails I accidentally messed up 1 nail. I thought she would remove the polish and redo that one nail, but she just painted over it and it left a tiny bump/ledge. It's really tiny but I notice it and wished she could've redone it. TLDR: A good nail salon. Love the color I got and thought the staff was friendly enough, but communication was a little hard at times. There are areas for improvement, but one of the better ones I've been to so far in Baltimore with reasonable prices. read more
7 years ago
Broadway Nail Spa is my new favorite nail spot in downtown Baltimore! I will no longer trek over to Mount Vernon just to get my nails done. For starters, the mixed reviews for BNS scared me. I was worried I'd pay for a pedicure and have a terrible experience. WRONG! My girlfriend and I went on a Saturday afternoon and had no wait-- perfect! They told us to sign the sheet, pick out a color, and they started getting our pedicure stations ready. The water was a little hot-- but they asked and we got used to it. The message chairs are comfortable and the ambiance is so relaxing. The nail techs were incredibly attentive and thorough and did a tremendous job. My feet felt and looked amazing and we both are incredibly pleased. My girlfriend also got her eyebrows waxed and they look AMAZING. Y'all took a 10/10 and made her an 11. The prices are affordable: we payed $80 for 2 pedicures and an eyebrow wax. (Not including tip) Caution: they do NOT take credit card tips (nor do they have an ATM in the building), so come prepared with cash OR we used Venmo to tip them. read more
8 years ago
6 years ago
5 years ago
my wife's 1st time there she called and they fit her in very pleasant staff she was very please great conversation reasonable price very clean and did a great job my wife was very satisfied. See what highly recommend read more
9 years ago
I've been coming to Broadway Nail Spa for almost one year now! There's not much to say outside of AMAZING! After many, many years of complaining, my daughter had often mentioned I should go to her nail salon. I couldn't be happier that I did! I live in Frederick, MD and am an hour away. Nothing stops me from seeing Tracey at the salon every two weeks! My nails were brittle, soft and the whites of most of my nails were drastically pushed down due to an auto-immune disease. After a careful look, Tracey could tell what needed to happen! I've been getting a product called SNS every since! I could go on and on about the cleanliness and beauty of this salon... But just check my pictures out! Thank you Tracey!! My husband can't believe how you've brought my nails and hands from brittle, easily broken, cuticles peeling to soft, beautiful and healthy hands and nails read more
9 years ago
This is my second time here in this little hidden gem. I've had the services from both Hannah and Tiffany. They were both did great with my manicures. This place is a little pricey. But you get what you pay for. Tina is really good too. She used to do my nails down the gallery. They have a large selection of polish colors to choose from. read more
5 years ago
My very first experience a couple years ago the tech literally scraped the skin off the side of my pinky toe about 3/4 of an inch wide. Removed the top layer completely. No discount , I paid full amount and even tipped. No come back again 20% off sorry we destroyed your toe discount, NOTHING. Forward to current times, I decided to give them a go for manicure (dips). First experience with the dips and I was excited!. The color was way off from what I requested but whatevs... Welp, after about 5 days two of my nails chipped off. I thought this was normal. Went in again a week and a half later did it again, and again the dips didnt last me a week. I searched on more info and sure enough dips should last a Minimum of 2 weeks. I decided t go elsewhere and my dips are going three weeks now and no flaws. So Broadway nails is pure shite with their services. I should've known since miss "money" I believe the owners wife was more concerned on the amount I tipped her than providing adequate services for her clientele . Never ever ever again . This place absolutely sucks. Zero stars preferred . read more
9 years ago
5 years ago
3 years ago
10 years ago
7 years ago
Go see Tracy!!! Amazing service and attention to detail. Went in for a simple gel fill with coffin shape and was amaze at the how quick and detail oriented she was. read more
9 years ago
Do yourself a favor and read the other negative reviews! Do not be optimistic like me thinking it will be different. No one greets you when u walk in. They just say, " go sit over there" The lady who did my nails, legit did not say hi or smile at me . Nope. Not for once. When she finish with one hand, she just taps on my hand and stares at me ( meaning, ey it's time for h to change hands). Their skills are too mediocre for me to put up with that kind of attitude. The lady talked with her co worker the entire time she was doing my nail, in Vietnamese. How rude. I would ONLY recommend this place if you are a hurry and want to be out in less than an hour. read more
Had I reviewed this place right after getting my nails done the star rating would have been higher. Friendly staff, clean place. Needs more lighting by the pedicure chairs. I had a mani/pedi and the woman did a nice job of cleaning and shaping. However, within a day or two the paint was already chipping! My toes keep polish forever- I can't remember them ever chipping before. Less than a week later, at least two toes were completely free of polish. Not worth the money if they're just going to chip! read more
Love visiting Broadway Nails. I always have quick, quality and reliable service. Lily is my go-to girl! I should note that the salon is clean and has a large variety of colors to choose from. They also do SNS! I would make an appointment on weekends, but you won't be let down! read more
7 years ago
For my rating I would say service and quality is 5 stars, atmosphere is 4. It is a urban nail salon so that's why I'm just being realistic, it is not the four seasons. But! It is a cute little salon off broadway. Had the younger male nail tech do a gel manicure and he did a wonderful job. He was polite, conversational, and very precise in his work. In between steps he would check in to make sure I was okay with length/shape/color etc. Price was fair as well, so I will definitely be coming back! Oh, and it only took about :30 so it's a great way to sneak in a manicure like I did on my lunch break read more
8 years ago
9 years ago
This was my first time coming to this nail salon and it definitely won't be my last. First and foremost the staff were very welcoming as soon as you walk in. The place is very clean and authentically pleasing. They also have a wide range of OPI colors to choose from (a big plus!) I was very impressed with the attention she gave to my feet and my hands. She didn't rush and when I pointed out places she overlooked, she didn't give me attitude, she simply fixed it. This was one of the best experiences I've had at a nail salon. I'll definitely be back here. read more
7 years ago
7 years ago
11 years ago
Clean, friendly, great service, mani/was amazing, and WINE!!! Ambience was so cute and relaxing. If you are visiting the area definitely check it out! Beautiful location. read more
7 years ago
7 years ago
9 years ago
6 years ago
Excellent experience! My husband and I got much needed pedicures. We appreciated that the staff were serious about safety (masks, temperature checks, lots of sanitizing, appointment only). Super relaxing! I LOVED the mint scented warm towels (so refreshing) and the massage was AMAZING! read more
9 years ago
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More info about Broadway Nail Spa
619 S Broadway
Baltimore, MD 21231
Fells Point
Directions
(410) 276-2316
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http://www.broadwaynailspamd.com
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