First time ever going to this cleaners. Spilled balsamic vinaigrette salad dressing on my shirt. I asked the person who worked there could they get it out. She said yes. A week later, I pick up my shirt and look at a new stain. The lady said the chemicals they used discolored the shirt. Not my fault. So they ruined a $90 shirt without remorse. If you want your clothes back worse than what you brought in. Take it to this cleaners. They won't disappoint. read more

Brite Tailoring Dry Cleaners - The business I went to so people know to avoid it by all means necessary. - Sewing & Alterations Near Me - Chicago, Illinois

WORST EXPERIENCE EVER!!! WOULD GIVE ZERO STARS!!! DO NOT TAKE YOUR CLOTHING HERE - WILL GET LOST AND THE STAFF WITH YOU BLAME YOU! AWFUL EXPERIENCE! They lost my husband's tuxedo jacket from our wedding and planned to wear IN a wedding this weekend. The lady working tried to blame me, never once apologized, and continued to blame me. She did nothing but "try" to call the cleaning service once (who was unavailable). read more

This facility charged me $6 to dry clean my custom-made shirt, lost it, and screamed at me in front of others in the facility. I was extremely polite, and simply handed the woman my ticket & receipt. Between my fist and second time visiting the facility to pick up my shirt, I sent 3 short and polite e-mails (I sent 3 because she replied to none of them), and included a picture of the shirt as well as a picture of the receipt. She immediately screamed at me, as she tried to communicate that she returned the shirt the first time I stopped by, which was not true. She then tried to give me someone else's polo shirt, likely propagating a cascade of mis-allocated shirts. Their tracking system is just a notebook with handwriting, and her only defense is to scream at me with other people present in the facility. I left embarrassed from having been screamed at in front of others. There are plenty of other nearby tailors and cleaners that charge less, and who use more modernized tracking systems. I would have certainly extended forgiveness if the shirt was lost or damaged, as these things happen, but having been disrespected like this was an embarrassment. read more

I needed a dress alteration and needed it FAST, so I thought I'd give this place a try. I went in on a Wednesday afternoon, smugly asking if it could be ready the next day and was told it would be. I didn't hold my breath, especially after reading the one yelp review that preceded me, but was pleasantly surprised when I picked it up less than 24 hours later. For no extra cost, I had the dress altered in a day and the fit was just right. Disclaimer: I hadn't spent much on the dress to begin with, so if it hadn't been done well, it wouldn't have been the end of the world. I'm not sure I'd go here for any serious alterations, but it was exactly what I needed at the time. read more

I came in with a stain on my shirt from a drink spill. The lady marked the stains with stickers and said she would try her best. Some things I will note, while I know it is just a dry cleaners but this place is pretty dirty. They have a car backseat as their seating and overall the place is pretty disorganized. I walk by this place almost every evening and after hours they don't clean anything up. The table where they complete their alterations is always a mess and clothes are left sloppily piled there. Anyway, may not be a big deal to most people, but as a neat person, I found this a little disturbing. Okay, so I pick up my clothes 4 days later and the stain is out. What bothered me was that the lady insisted on telling me how hard the stain was to get out. As if to make me feel bad. You did your job and now I am paying you. Thank you. Prices were decent. I'm neutral on coming back here. read more

F. I should have listened to the reviews AND my previous experience, but this place is a block away from me and I had to fire my last cleaner. I can't believe the number of issues I've had with this cleaner having only used them twice. I asked if they put creases in mens' shirt sleeves; of course not - because she tells you what you want to hear, but upon getting hubs shirts, what do I find but creases. She insists they were there before, but he is very particular about his shirts and I would have to strongly object. This happened both the first and this second AND LAST time. Hubs also needed a trouser pocket repaired; you know, hands in & out of it all the time (his, not mine) & the little corner tears. She put so much stiching around the pocket it looks like a high school sewing class first project. TERRIBLE. When I politely explained that I didn't expect so much stitching and he really can't wear them anymore she says he can wear a jacket with them. WTH? When I pay for a repair, I don 't typically expect caveats to come with them. She also said it's his choice whether to wear them that way or not... Again, WTH? I asked for maybe half off the repair and she claims she normally charges $15 or $20 for this and only charged me $5. I told her that she will lose a customer over this $5; she didn't care. Just say NO to (not-so) Brite Cleaners!!! read more

I went into Brite Tailoring without reading the reviews (dumb move on my part) to get a dinner jacket tailored. The job was simple to just contour the waist area a touch. I prepaid and came back a few days later. I picked up the dinner jacket and tried it on to make sure it fit to my specifications. I commented that it felt tighter than it should have and I couldn't see the back of the jacket facing the mirror while the tailor could of clearly seen the issue from her point of view. I concluded that the tightness of the jacket that was not there before was just in my head and I went on my merry way not knowing the issue on the back. I tried it on at home and my wife commented that the back of my jacket was all scrunched up and kinked. I went to two other tailors for a second opinion and to see if it could be fixed. I was informed that if it were to be fixed, the stitching needed to fix the errors would be very visible. I went back to Brite Tailoring to let the tailor know that the jacket had errors and let her know how it wasn't fixable without making visible stitching. I said to myself everyone makes mistakes and maybe she is a wizard and I wanted to give her a second chance. I gave the jacket back and came back the next day. Before I even tried on the jacket I noticed multiple burn spots all over. The tailor said she steamed it but whatever she did she did it for way to long as there was no way to get rid of them as the fabric was ruined. Also sure enough, I tried on the jacket and the faulty tailoring still wasn't fixed. I asked for a refund and she refused and shooed me away from her store. Now I am out of a perfectly good jacket and $55. read more

My neighbor highly recommended this place, so I took 3 dresses there to be dry cleaned. When I got them back, the spots were out, but they took out the seem on one of the dresses! I did not ask them to do any tailoring. The dress does not hang evenly and they RUINED IT. DON'T GO HERE! read more

I brought my clothes in to be dry cleaned. I specifically asked for dry cleaning, and one of the workers was under the impression that the five pounds of clothes I brought in were to be machine washed and dried. Upon my pick up, she realized they were supposed to be dry cleaned and blamed it on me that they weren't. Believing it was just a mistake I didn't argue, and left. Upon looking at my clothes, about 80% of them are ruined. Dresses have straps completely broken, blazers and pants are half the size. I called to get a better understanding on what happened and when she learned what I was calling about, she hung up on me. read more

Horrible service and horrible workmanship. I got shirts back that weren't cleaned, weren't fixed, and once I finally got the clothes back so they could fix them, they sewed the strap on backwards and twisted!!! Then they told me it was my problem that they broke some of the hardware on my expensive clothing and I needed to fix it myself. Anyways, many more experienes, all bad. read more

Took my $300 dollar shirt here for a quick dry cleaning. The shirt was stolen or misplaced as they say, however never receive any incentives for my shirt being misplaced. I WOULD NOT RECOMMEND THIS PLACE. DO BUSINESS AT YOUR OWN RISK. read more

I had a sticker on a light coat that I wanted removed. I was told I had to PAY FIRST which i thought was ridiculous without seeing the finished product but I paid. Went to pick up. The woman behind the counter told me that she should have CHARGED ME MORE!! I did give her $10 more. When I get home I still see some residue from the area I needed cleaned. It's clean for the most part but I will not go there again!! read more

Going to try and sum this up as simple as possible. Avoid this place! horrible woman behind the counter with no personal/people skills. Can't speak for the dry cleaning but here is my experience going back ten years. Yet, I have only set foot in this place three times over that span because it's open late and near my office. Ten years ago: Took a sports jersey that I just purchased because I wanted a few alterations done. Asked the young girl at the counter if they can bring it in a bit with the exact same double stich on it and she says "yes" something I could have done myself if I had the time. When I pick it up, they cut it short and had sewn the item the way THEY wanted in a simple single stich. Why? Simply because this place does not know how to do alterations, it's a dry cleaners trying to make money on the side with alterations. Three years ago: Walked in during lunch because I just purchased a shirt I needed pressed or ironed for my formal event because my shirt had a stain on it. The older witch behind the counter was in the place watching television and I was the only person standing in the place waiting on her! She finally walked up and asked what I needed. I asked if she could press or simply iron my shirt because I had a function to attend. She replied "Right now?" I showed her the stain on my shirt so I needed to wear another quickly. She then asked again "Right now" and I said "Yes please." She claimed it would take a few days, now mind you. As she says this, I'm looking right at the ironing board and iron near the window. I then shook my head and ran out the door to another cleaners on Chicago Ave. & LaSalle. This Halloween weekend: Walked in and guess who was at the counter? the same old witch texting on her phone and not looking at my girlfriend and I who just walked in. I asked if she could sew a button back on that came off my sweater and her response was, "Right now?" and we told her it's just one button. She then points to the clock on the wall and says they are closing in 15 minutes. She then looks at my girlfriend and says to us "Does she not know how to sew?" I can see where this ignorant lady was going with this so I cut to the chase and said "Can you sew it? Yes or no?" she then tells me "$5 dollars." I showed her the money and she then proceeded to sew the button on. When completed, I said good night and opened the door for my girlfriend as we both wanted to laugh while exiting this dump. Now we have a funny story to share with everyone about this place. read more

Please, STAY AWAY! This was about 2 months ago. I brought my white Pierre Cardin dress shirt with a couple of light stains which specifically pointed at asking to remove. Picked it up 2 days later. The stains were still there and shirt looked like it was ironed (pressed) really hard (the material looked very thin). I pointed at the stains and asked them to redo it. They weren't but did take it back to redo. When I picked it up 2 days later the stains were gone, but 4 buttons on the shirt were crushed completely and few were crackled (hard press or something, I don't know). In addition, the material got even thinner. I didn't want to get angry and brought it back to tell the story. The woman (one of the owners, I guess) got angry and refused to replace the buttons for free. When I tried to argue, she started yelling and accused me of giving her the shirt that had problems with the buttons before. Needless to say, they didn't consider reimbursing me the cleaning fees. This is not a cheap place. I made a mistake of ignoring Yelp reviews and relied on premium location (Near North Side) as well as the convenience factor (very close to my work). It's not just the fact that over $100 dress shirt was ruined due to the lack of professionalism of this place, but almost complete ignorance with which my concerns were treated. Do yourself a favor, STAY AWAY FROM THIS PLACE. To bad they get lots of business from the apartment residence across the street. Steve G. P.S. This was also reported to BBB read more

DO NOT GO HERE. They ruined a 200$+ shirt and refused to make it right. In fact, the owner accused me of "planting" an already ruined shirt there to then subsequently blame on them. She even refused to refund the cost of laundering the shirt. DO NOT GO HERE!!! read more

I am shocked! Shocked at the ones here! Of course these reviews are 3 and 4 years old... so I am assuming something has dramatically changed there! I am thrilled with the service and attention to detail that my clothes have received under the careful ministration of Kathy and her crew. In my building there is a dry cleaner and I STILL haul my rear over to Brite. I have had zippers replaced, buttons sewn, hems hemmed, they have carefully pointed out spots that could not be removed and worked hard on those that could. I travel a lot for business and I TRASH my clothes in the process. They tsk tsk at the condition I bring my clothes in and when I pick them up, they are magically soothed into perfect wearable condition. Great dry cleaners! read more

Rude, overpriced, unreliable work. I took a skirt in for a zipper replacement and possible hemming. Zipper - $17. Ew. High, but acceptable. Then I asked how much to hem the skirt, and she quoted me $25 for an unlined skirt. People. This is a pass through a serger and another pass through a sewing machine. I could (and will now!) do it myself, I just don't own a serger. IT IS A $12 job anywhere else. I implied I thought this was high. She implied that she didn't care. Fine, I had her do the zipper. A few days later... zipper looks fine, not great, but wearable. I went to pay the $17 with my Discover (Discover card logo is in the door). She says they don't accept it. Long story short - she was thinking it was a $4 cleaning fee not a $17 alteration charge, but point is, she handled it extremely rudely. Clearly she doesn't need my business. No problem lady, you don't have it. read more

I thought this place was great! My building uses them so of course out of convenience I did. I was nervous because of the bad reviews. I had 4 wool jackets and one northface cleaned here. So for just under $15-$18 your coat can look brand new again! They were quick and hung all of the jackets up so nice. I was impressed! read more

My husband lost his receipt and the woman claimed she couldn't find his dress shirts. We returned two more times and the woman disappeared out back and said she couldn't (wouldn't) find them without the receipt. We can't be the first people to have lost a receipt, but now we have to replace 5 dress shirts at a cost of $500. We now do business elsewhere. read more

I took a jogging suit for dry cleaning and was given a ticket for $17.00. I checked the price list on the wall and asked why she was charging $5.00 more than what was posted. She said, "You not customer. I make you customer". She took the $17.00 slip from my hand and gave me another for $13.75. The price list read $12.00. read more

Uh-mazing!! I have brought clothes here for over two years now and my clothes are still pristine. I've gotten quality hemming done here, zippers fixed and my dry cleaning done and I have to say A+++ mom and pop dry cleaners in the city. read more

FOUND: woman's black sleeveless dress. This cleaners gave it to me instead of my own dress. When I called to explain the issue, they told me they had my dress. When I asked them to describe it, it was a brand I do not own so I told them it wasn't mine. Then they accused me of lying and making up the story. Repeatedly. I am hoping the person whose dress I have has mine and we can just switch... read more

THIS IS THE WORST DRY CLEANERS EVER!!! So I have been a customer for about a year and haven't had any major problems. I had gotten back a few skirts with the hook and eye completely bent but just let it go. It wasn't until I received another one that I decided to check my skirts and realized that they all seemed to have a missing hooks or completely bent hooks. I went back over to the lady who works there and explained that the hooks on the skirt had been bent and was wondering if it was due to the pressing process. She told me that it was because they were cheap hooks. Um I get it if these were from forever 21 but they were all Banana Republic and less than a year old!! I asked her if they could just sew new hooks on 2 of them and she insisted that she charge me $5 per skirt. I know its only $5, but why do I have to sew them when this is obviously being caused by them!! Seeing that I was aggregated, the lady "did me a favor" by giving me three new hooks so I could go home and sew them on myself. I mean really!! So I just let it go. Another time I dropped off my duvet cover to be cleaned, well when I got it back it had a bunch of black pen marks all in one area. I was furious because it is a $200 silk duvet cover that I don't even lay on. I brought it back and demanded that she clean it again to remove the stains. She told me that I brought it in that way...apparently I bring pens with me to bed..um not so much! When I got it back for the second time, the pen wasn't completely removed but it wasn't as black as it was before but you can still see it since it is on a cream colored silk material. While I was picking up my damaged duvet cover for the second time, I picked up the rest of my dry cleaning. It consisted of more suits, skirts and alterations. I looked over a few things, but didn't really take anything out of the bag. I brought my things home and let them hang in my closet (covered in the plastic) for a few more days until I decided to wear one of the items. I took out my suit jacket and opened the button to remove it from the hanger and it was nothing but jaw dropping!! It was a $300 black suit jacket with white lining. Well the white lining now had a yellowish-green neon colored paint splattered all over the inside (almost like the color of a highlighter). This time I was beyond furious!!!! I couldn't believe my eyes. Well I had no choice but to wear it that morning and couldn't take it in because they weren't open yet so I thought I would take it in on my way home. When I brought it back to them she insisted that I put the stains on the jacket!! And I knew that it wouldn't help that it was wrinkled in the sleeves because I already wore it. But I told her that I just picked it up a couple days ago, so she checked the system and read off all the dates that I had dropped off items. So to me that is proof that I they just cleaned the jacket. She then had to inform me that they were a reputable dry cleaners and have been in business for many years and that they NEVER have problems like this....my bad for not reading the Yelp reviews prior to using them. This nonsense went on for about a good 15 min in which she proceed to tell me that they didn't do it and that I took my clothes somewhere else to clean them and was trying to blame them for another dry cleaners mistake. She was beyond rude, started yelling at me and would continuously keep walking away into the back room. He husband was just sitting in the back watching his tv and had nothing to say about anything. I asked her if they could try and clean it and she wouldn't even take it back. She said that it wasn't going to come out. Well if they didn't do it, how would she know if it would come out or not??? At this point I realized that I was getting nowhere and then just walked out. I'm beyond pissed and WILL NEVER GO BACK TO USE THEM!!! She could have easily kept me as a customer if she acted concerned and offered to try and clean it again or compensate me in some way but apparently that is not how they run their business. I hope that they go out of business!! read more

I came in this past weekend and had my white pants dry cleaned. Upon returning to pick them up, I realized there was orange stains all over (she claimed it was the dry cleaning chemicals). She also said it was my fault... not sure how that could have been my fault. I said I should not pay to receive my pants that are now ruined. I asked to file a complaint and she said that was not possible. After going back on forth, I payed (she would not give me my pants back unless). Overall, the service was horrible. She was completely rude and had no customer relations. I will not be going back here and do not recommend this place to anyone else. The dry cleaners by Whole Foods (right across the street) is the best, cheapest dry cleaners I have found so far read more

Do not take your clothing here. For any reason. They are rude and do not deliver what they promise. And would you want your items to be laundered or tailored in an environment where at least one of the employees smokes cigarettes? Stay away. read more

HORRIBLE!!!!!!! They lost a $175 pair of pants. Didn't own up to it for over 3 weeks and then offered only $50 to replace because, "You can get a good pair of black slacks for that." REALLY???? Beware--stay very far away from this place. read more

I had uniform pants altered. I gave specific instructions to NOT remove the waistband to do the work, it was uncomplicated, something I could have done myself but didn't have the time. When I got my pants back, the waistband indeed had been removed the rubbery band sewn COMPLETELY around the waistband instead of in three spots around the waistband. The waistband is now WAY too tight, the workmanship is terrible. I paid $100 in advance for hemming, waistband work, and belt loops, I can't get a dime in refund. They don't speak much English but more importantly they don't UNDERSTAND much English.... SPREAD THE WORD!!! read more

Similar to many others who have reviewed this establishment, I tried this dry cleaners because of its incredibly convenient location. I profoundly regret this decision. When I picked up my clothing I found that the lining of my suit skirt was torn in such a way that the skirt will no longer lie flat. When I went back to explain the situation - with the skirt in hand - I was met with rudeness and accusations that I had ripped it myself after they cleaned it and was trying to pin the error on them. After being yelled at for a few minutes I was not-so-politely asked to leave the store. On top of this, the other clothes that I had brought in with the skirt were not cleaned very well. As if the mediocre service and not-awful but not-fantastic prices weren't enough to deter me from this dry cleaners, the abhorrent customer service has pushed me over the edge. Please learn from my mistake and don't be tempted by an awful business with a fantastic location. It isn't worth it. read more

I had been taking clothing here for about a year without incident. However, a couple months ago, they lost one of my husband's shirts. (Actually, it was his favorite shirt, and I think I caught a glimmer of a tear when I broke the news to him.) If that wasn't bad enough, they didn't own up to losing it right away. They kept saying they would look for it and call me. This went on for a few weeks, before I finally went in and demanded that they reimburse me for the cost of the shirt. The owner of the shop gave me the number of the place where they send out the shirts (I didn't realize they didn't clean them on-site. This is strange considering they do dry cleaning on-site). Anyway, when I called, I got the run-around for another few weeks. Finally, they admitted they couldn't find it. I informed them of the cost of the shirt ($275), and as proof, directed them to the Zegna website. Well, they actually tried to finagle, arguing that since the shirt is a year old, it's value is only $150! Fine. I decided not to argue about it. I'm just never doing business there again. Incidentally, they gave me the run-around about the check for another few weeks. I only just got reimbursed. We'll see if the check goes through. read more

I wish i could give a 0 to this place. I have been dropping my shirts for weeks only because it is close to my house and they do pick up and delivery. The service was averagely fine until the day I found out that the shirt I gave came back with stains that were not even there before. I pointed out to the woman who did not want to give explanations and told me she would send it back. I was getting very angry since I could not understand where these stains were coming from. The woman started yelling at me saying that for 2 dollars of service I should not make all this drama. I told her I was going to call someone to check the hygienic conditions of the place. At this stage she was starting to get worried and throw the two dollars (literally!) on my face saying she does not need me. I left the place since I did not want to waste my time arguing anymore with an idiot who could not even speak proper english. I had to go to another dry cleaning to fix my shirt paying 3 times the dry cleaning service because they could not remove the stains. Apparently they were stains of RUST coming from the old machine they use for pressing. PLEASE STAY AWAY!! They are rude, impolite, unprofessional and dirty. I figure out all this too late since I never had direct contact with them because the concierge at my building use to deliver and pick up all my clothes. NEVER AGAIN! read more