i went to concentra for a pre employment drug test yesterday. i got in right around 4:27. by the…read moretime they were ready to check me in, they said they weren't taking anymore patients for the day & the last one taken is gonna be at 4:30. i checked my phone after the front desk lady said that & it was 4:30 exactly. she said come back tmrw at 4. i got frustrated especially because i have work so it's hard to go after work without there being a time crunch & i made it before they closed. i asked if i could just do the test really quick, she said "no, the techs will be leaving in a couple minutes." it didn't make sense considering the fact that it was only 4:30 & they close at 5. why are all the techs leaving so early?? today, i went again & my experience was a little better. they were pretty packed inside & this time i went with my boyfriend so he can help me navigate through the situation if they try to push me away again. we went to the front & i told them i was there for a drug screening. they said "unfortunately our system is down & we are short staffed so we're not doing anymore drug screenings today. come back again tmrw at 3:30" he mentioned that yesterday they said come back before 4. already it felt unprofessional that they were giving us different times everytime. with a room full of people, my boyfriend said "can't we get seen like the rest of these people?" & she said "yes but it'll probably be a wait, probably around 5:30" we said that was fine & waited. as far as the wait, it was quite a while but i'm glad i got seen. i'm not sure if it's the front desk ladies or the higher ups that make things so complicated & give different times to patients/people who need to be seen. i did get my test done. they still thankfully took me even though they were closed. aside from them trying to turn me away again & giving me a different time to come (more so the front desk ladies), the techs were really nice. everything was quick & fast as far as the screening process. i definitely wouldn't recommend this spot if you're looking for any care though. they all seem like they're rushing to get out by 5 which is frustrating because the healthcare field shouldn't be like that & the doctors/care providers should definitely leave it up to patients to choose whether they want to wait a while or go find care elsewhere.

Extremely Disrespectful and Unprofessional Customer Service…read more I had an extremely frustrating and unacceptable experience with Concentra's Rocklin location. I called to reschedule an appointment and spoke with a representative named Luba, whose behavior was incredibly rude, dismissive, and unprofessional. She placed me on hold for an extended period twice. When she finally returned to the call, I had barely started explaining the reason for my call when she interrupted me mid-sentence and announced that she was transferring me to another department. Had she simply allowed me to finish speaking, she would have realized that the department she was transferring me to was not the appropriate one. After waiting on hold again, no one answered, and the call was eventually routed back to Luba. I then asked to speak with her manager, only to discover that the manager was unavailable as well. This is absolutely unacceptable customer service. Patients deserve to be treated with basic courtesy and respect, not interrupted, shuffled between departments unnecessarily, and left without assistance. The complete lack of professionalism, communication, and accountability demonstrated during this call was appalling. I strongly recommend avoiding this Concentra location if you expect respectful and competent customer service. Management needs to take these complaints seriously, address staff behavior, and provide proper customer service training. No one should have to deal with this level of disrespect simply to reschedule an appointment.

It was a Wednesday around 11am. The parking lot in this plaza was pretty packed and the spaces were…read moreall really tight and close together. Lots of trees were dropping a lot of pollen and debris everywhere. Parking isn't free but thankfully they validate your parking for 2 hours, so make sure you don't pay for parking when you get there and check in at the front desk first. Came here for my physical and lab work requested from work. I was a walk-in and they told me it will be over 2 hours wait, so I left and went shopping elsewhere to kill time. But about 50 mins in, and they called me to tell me they were ready for me so I had to drive back. Their wait time prediction was very off. I'm very needle-phobic so I requested for the butterfly needle. My blood draw was more painful than usual and I ended up with a bruise the following days. But they were really nice about everything and gave me water and a granola bar after.

over 4 hrs waiting to be told I can't be help. I came at 2:24pm. never got a call or text but told…read moreit's too late after 5pm. not my fault but my time was wasted.

My family along with myself have been using this Urgent care for years. The waits are always short…read moreand the experience always pleasant. The Dr that treats here and owns the facility is super nice and friendly!

Kyra at the front desk made a great first impression for us. Actually it began before we walked…read morein, when we called to inquire about insurance and scheduling. Friendly and competent staff here. Wait times are typical for walk-in care (on the lengthy side) however you can book an appointment online in advance to your arrival which they will typically give priority to. Location is easy to find, if you are local you'll remember the building as the old Surf N Skate store. The (asian female) doc we met with was quick and professional, a prescription written and we left. This was when things went steeply down hill. We drove over to where they had allegedly called in meds (CVS on Dewey) and the clerk said there were no meds in the system that were sent over. I called Urgent Care back and they said they would resend. We waited and still nothing. There was another family who had left the clinic before we did and they were standing around as well. We left that night with no meds. We already spent so much time waiting at the clinic before hand.. spending another hour at the pharmacy waiting to see if this thing would go through about did us in so we tabled it for the following day. Do I recommend this clinic? Sure. In a pinch, we may even find ourselves there again. Plus, these issues may have not been common? Hard to say. Gotta comb through the other reviews. This one is actually overdue by a few weeks now.

Dr Jones was the best..!!! Absolutely recommend here for ur needs...staff very quick and…read moreknowledgeable

Don't make plans later in the day if you have to come here. I had an appointment that's been set…read morefor a week at 930am and it is 230p and have still not been seen. What is the point of an appointment if I'm going to sit here for five hours waiting for it. If I could give zero stars I would just for that. The staff was ok overall but it's ridiculous how long the wait times are, they say it's always like this... So if the company knows there is demand why not hire more staff to accommodate, clearly you're raking in the money since it's most employers go to for workers comp stuff.

My visits are always met with a provider and physical therapy for my shoulder injury. They are…read moreprofessional and I am very pleased with the service I receive each time i visit. Considering that most workmen compensation offices take much longer waiting time.

Worse concentra in California been waiting here for over 8 hours all I need is a work clearance.read more

This place is now known as CONCENTRA…read more Horrible terrible place, run away. This place needs to be audited and fined. No one here values your time or the appointment slot. You will be here for hours. Why even make an appointment? Had no choice but to go here multiple times in 2023 because my employer sent me here. Had to wait every time despite having a prescheduled appointment, this place takes walks ins and they were honored before those with appointments. Always heard a sorry excuse in the back that they are short staffed. Also, a snooty lady on her personal phone must not have appreciated that i complained last time, so she took her sweet time before giving me my end of visit summary before I could leave. She gave another patient's summary actually, so let's not talk about HIPPA. Of course, I went back and returned the summary. Another time I was here for a blood draw and had to wait a few hours despite my having an appointment, I was so dehydrated after having to unexpectedly wait for so long that they could not find my veins and after multiple blood draw attempts , they had to send me home and give me a lab slip for Quest lab. If i could give this place minus 5 stars, I would. Stay away from this terrible horrible establishment if you have a choice.

The system as a whole is very inconsiderate of one's time. They don't know how to manage their time…read moreefficiently. They don't take appointments for physical exams. First come, first serve basis. So you're at their mercy. When I called to make an appt, they told me I can come whenever. They didn't warn me that I can't take my child with me. So when I got there I had to leave right away. On my second attempt after securing child care, they told me that the wait is 3 hrs! Is this a Disneyland ride? 3 hr wait for a 3 min physical. I've never heard of such a thing. And then after you wait for 3 hrs, the manager said it's at most another 2 hr wait when they get me in. Now I don't know if they're exaggerating it because it's Friday afternoon and they all wanna leave right away. Regardless, it's a mess and if your employer has another option for you to use, try the other option. This facility is 0 star for a working, busy mom.

I for one believe this place was one of the BEST medical visits I've had in a long time, and I'm an…read moreamputee so going to doctor visits, follow ups, appointments, things of that nature aren't new to me.. Jackie's team over there in RP were attentive, patient, kind and always followed up. If I knew ALL there names individually I would give them ALL a shout out, special thanks to Kate McCaffrey and Dr Benson for their care and advisement.. Other places I've been, don't hold a candle to these kind folks!! Wait times aren't bad if you have people who are kind and actually care.. Not to mention a nice waiting lobby and decent stuff on the tv lol, good job guys!!! -CK$ -CK$

I made an appointment for 1pm and was still WAITING at 2:30om. Perhaps it was lunchtime and they…read moredidn't care. Needless to say I left and went elsewhere. Absolutely HORRIBLE service. I work in a hospital and if patients were treated this way, we wouldn't have a job.

This is now a concerta urgent care. This staff at this location is kind and the wait is not too…read morebad. The facility has some old equipment and needs some remodeling honestly. But the staff make the best of it. Thank you for the positive vibes and the positive experience.

Not here by choice... this is my workplace's chosen occupational health clinic. And it is not US…read moreHealthWorks anymore. It is Concentra. Same staff, different provider. They take insurance as well as occupational work compensation. My experience was pretty good. The only downside is the amount of wait time to process the paperwork and to see the doctor.

This is one of the worst locations I have experienced. The wait times are extremely long, and the…read morereception is so poor that they often cannot receive documents or information that you need to send. I have even been asked to step outside the building to get enough reception to send documents. I have personally experienced this issue more than once. Unfortunately, my experiences at this location have left me feeling that the priority is more about protecting the company than providing a positive experience and support for the patient. Patients deserve better communication, accessibility, and consideration when they are seeking care. If you want, I can also make it ⁠stronger and more direct, like a serious Google/Yelp review.

Physical Therapy side is awesome and I've received such amazing care with Kevin!! Would highly…read morerecommend. However the medical side is a nightmare. Sitting here, I had an appointment 90 minutes ago and still no one has come in. What's the point of an appointment? Also, you always see someone different and so you don't get consistent care. Very frustrating.

I'd like to commend Celeste, service with a smile from checking me in and drawing my blood, I hope…read morethe manager sees this message and consider giving Celeste a pay bump well deserved

We arrived Friday afternoon for a drug test and was told there was a 4 hour wait and that we could…read morecome back tomorrow, they open at 10am. July 25, 2026 We arrived Saturday morning, a little before 10am. There was a line of 10 people ahead of us. 10am came and went. No one opened the clinic! A doctor showed up to work, but no one was there to let her in!! What kind of clinic is this? We left at 1020am and the clinic still hadn't opened!!