Edit/Update:
I want to add that the owner, Edgar, personally reached out and handled the situation with incredible professionalism. He went above and beyond my expectations and what I would have considered fair or reasonable. Not only did he take the time to truly listen, but he also went through the trouble of finding me a brand-new Razor Crest. His care, understanding, and dedication to making things right completely reassured me. This type of customer service is rare, and I truly appreciate the effort Edgar put in to turn my experience around. Because of this, I will absolutely continue supporting the store, knowing they genuinely care about their customers.
I rarely leave reviews, but this experience deserves a warning. My boyfriend and I purchased a UCS Razor Crest from Mini Bricks and Figs for $450, sold to us as complete. In less than 6 hours, it became clear the set was incomplete. When they split it into bins for us to take home, we immediately noticed missing pieces, and once we started putting it together, we confirmed multiple critical missing pieces, including a Technic piece on the bay and parts of the jet turbine.
I want to recognize Kade, the employee who assisted us. He was polite, helpful, and admitted he shouldn't have told us the set was complete "to his knowledge." He tried his best to find a solution, and I am not upset with him at all -- he has no control over his manager's policies and handled the situation professionally.
The problem lies entirely with the manager and store policy. When Kade reached out, the manager told us they do not refund or exchange used sets, even though the set was sold as complete and had no warning about possible missing pieces. To make matters worse, when we tried to trade it back, the store offered only $200, leaving us $250 out of pocket. Even more absurdly, because we informed them the set was incomplete, they offered an incomplete-set trade-in, reducing the value even further. This feels like a clear violation of basic consumer protection principles and resembles a "lemon sale," where a product is sold defective or incomplete without disclosure. Any LEGO enthusiast would find this ridiculous and unacceptable.
I traded in the set because I could not morally sell it to someone else in that condition, unlike how this store handled the sale. Buyers beware: the store does not verify completeness for used sets, and their policies do not protect customers. read more