I saw this review and I had to say something about it. The Brewbakers that I am a regular to is not conducted in the manor that their guests have stated. So, I took one of the reviews and I have posted what the woman has said, and also added in after what I believe to be more accurate and up to date.
I swear. Every time I am in here, its under a different owner.
--This may be true which would mean you dont go there too often, and the current owner is great.
C'mon owners! Its not hard to follow cafe-supply-etiquette.
Step one: Do NOT provide mass produced store-bought pre-frozen baked goods; its may cost less, but your patrons are definitely going to notice.
--All of their baked goods are brought in by locals/employees/are made in the cafe. They have a wide variety of baked goods. Ranging from Gluten free, to dairy free, to completely exotic. They Sell bacon oatmeal cookies.... who does that? Let me add in that they are delicious. As are their scones, and Croissants.
Step two: Provide a comfortable and welcoming atmosphere; I cannot think of anyone I know who goes to a cafe hoping for bright lights.
--The cafe here is warm in winters and cool in summer. Lighting is conducive to reading and so it the atmosphere. The music played there is great and sets the perfect mood. its a perfect place to go and study/read/relax/use your computer.
Step three: Adjust your hours to the types of patrons you want/will receive based on your location. Just a hint: you're less than a quarter mile from a decent-sized liberal arts college. Think about it.
--This coffee shop is open Early, and is one of the last things to close down on Main Street in Keene, nh. its a cafe, and closes down at 10 pm.
Step four: Be picky with your staff. The more friendly, kind and interesting they are, the more likely your patrons will leave with a good impression; having two-dimensional, overconfident prats with no interest in coffee is SO not that way to go.
--The staff there couldnt be more dynamic, with better knowledge of the coffee that they serve. Everyone there is outgoing and are memorable. Knowing everyone that comes through by not only their names but also by their order.
Yep... simply put, I was SO disappointed with this Terra Nova dark roast I had. Either the kiddo behind the counter failed at making a pot of coffee, or the roasters are getting lazy. I'm going to for the first one: flavor and flavor profiles... learn 'em. And c'mon! If they roast their own coffee, why not offer french-pressed coffee for more money for those staying in the cafe? I snagged a pinch of my friend's muffin: it tasted more like eggy bread than it did a strawberry-what-have-you muffin.
-- The main reason why I go to Brewbakers over other local cafes is that they actually do not burn their coffees. I haven not had the privilege to taste all of their many options, but of the ones that I have sampled, I am extremely please with the quality of their coffee. The person in this review has not had the same brewbakers that I am having, or she is used to dunkin donuts coffee.
Brewbakers, I come back to Keene only once or twice a year. Don't make me ONLY go to Prime Roast. This gal likes variety.
-- Quick to judge? read more