Garbage service. Garbage internet. Garbage everything. Paying $96 for JUST internet that goes out every single hour, its so frustrating and annoying. And once you plug it back in and everything is green, it takes like 15-20 minutes for the internet to ACTUALLY connect. Then, they want to charge you $50 for a tech to come out to look at THEIR garbage equipment for a problem i have no control over because their service sucks. Unbelievable. And when you ask why they charge you for that, when ive never heard of such a thing in my life, they repeatedly tell you to go read the terms and conditions because they normally dont maintenance equipment thats not theirs. So comprehension is not a strong suit because i had to keep repeating that this was THEIR equipment. I pay $10 extra a month for their equipment because when i signed up it says they can help you if you have theirs, and now they want to charge me, the client, for an inconvenience they are giving me. I am so done with this crap of a company. As soon as i finished that disgusting excuse for a customer chat, i called ATT and signed up for them. Ill be cancelling this company the minute i install my new equipment. Good riddance "breezeline" or whatever youre calling yourself these days read more

Not recommend but unfortunately its only option available in certain areas for high speed internet. Their customer service is not very good, long hold times, and disconnects. When service is running its reasonably ok but otherwise set up or changes can be painful. read more

If I could give them a ZERO I would. If you have a choice definitely do NOT go with this company. First you wait hours to get connected,then you order your internet installation- it takes 5days to arrive! Than you realize the modem is not working. Than another try to get a customer service (an estimate wait time usually magically goes from 12 to 50min!). Oh,I finally got to speak to a technician and he sounded drunk!no help there. He set up an appointment (first available in 6days!) and he said that his supervisor will call me - never happened! On the day of the appointment,nobody showed up! When I called they said it got canceled! Spent again hours on the phone just to get the tech guy in after 20days! He came he dropped the modem on my brand new TV stand and completely damaged it!!! And now I'm on the line waiting to talk to customer service AGAIN!!! This is a nightmare!!! read more

I had Wow internet for many years. It wasn't great but was good. They sold to Breezeline. Their billing process is terrible. They can't seem to get things right. I don't want to have to call every month to straighten things out. Wait times are very long. I'm switching to a different internet service at the end of the month. read more

This is a good one, keep reading for hilarity... 100% true story: I moved here a year ago and rented a modem/router from AB. 6 weeks ago, I bought a NetGear C6300 V2 modem/router, called and gave AB the MAC address of my new modem/router and plugged it in. The NetGear worked great, for 6 weeks I never once lost Internet. Today I glanced down and realized the rented AB modem/router was sitting, unplugged (as it had been for 6 weeks) by my door. So I took it back and said I didn't need to rent it anymore. When I got home, my Internet was completely out. I called tech support, and they informed me that my NetGear would "not work" with their service. It has been plugged in for SIX WEEKS working great! The only thing that changed in the entire situation was the AB modem/router moved from sitting in a box by my front door to sitting in a box by the AB front door. Explain this!!? read more

Is it possible to give a negative rating. This has been a nightmare. There is no customer service. I was on hold for over 2 hours. Only to be told they couldn't help me. The people in customer service have been rude to say the least. Bottom line, go somewhere else. One problem with changing is trying to get any money you have coming back to you. It's impossible! I even tried their "live chat". Save yourself the frustration. If they can't find the answer in their prepared scripts you are out of luck. They have no respect for their customers. My service was out more than it was up. Here we are paying for service that isn't available. This is the first time I have ever posted anything. I'm usually not that type of person. This has to stop!! You can't treat people this way. We work hard for our money and we deserve respect. You should be ashamed that you even work for the company. I sure hope they treat their employees better than their customers. Maybe Breezeline should actually hire real customer service people and not farm it out to another country. Customer Service starts at home. Peggy M read more

Breezeline took over for WOW in Ohio promising a seamless transition with great customer service. Nothing has been seamless and it has been impossible to communicate with anyone within the company so that I can have access to my account. read more

Absolutely Terrible! Cable and internet constantly have issues.

I was just told by their customer service that they can not transfer calls to supervisors, they also cant retrieve transcripts from previous chats and also my internet has been out for 2 days and they claim a technician can't come to my house to fix it for another 11 days. They are a technology company? What a joke. read more

Breezeline Internet Service Provider down here in Southern Maryland, WHY the HELL do you want me to wait for 1 hour and 52 minutes to get to a customer agent? Are your services that really, really poor that your agent are busy fixing your Fuck ups. I hope another ISP will come service down here. This is not the ISP you want. To get a technical representative to fix the problem will take this long. Any ISP who wants to do service here is very welcome since a lot of the customers will transfer. I guarantee you. The poorest of all services and we pay you to get the service we don't deserve. read more

Nonexistant customer service, technical support, or installation support. Basically they just hand you a crappy modem and crappy access points and say "good luck". Wouldn't recommend to people I don't hate. read more

breezeline is trash, pay 140 a month for 1gig and never get anything over 300 wired, all my games lag, and internet cuts off daily.

This is the most unresponsive Internet provider I've had in a 22 years I've lived in my home. I would not recommend to anyone to switch providers from the current provider to this provider if you're dissatisfied. You will not find the level of customer care responsiveness when you have an outage to be anything less than substandard it appears they don't have enough people service people to respond to the customer base and that's all about maximizing profit over customer satisfaction read more

This company's product service and customer service are atrocious. More than an hour of wait time to talk on the phone or chat on line. Then you get another hour of run around, level one troubleshooting. Sorry, I've already recycled the power of my equipment, done ping testing, etc... Doesn't matter, We (Breezline) have to waste your time on level 1 troubleshooting first. Only to be told they cannot determine the issue and "may" have to send a tech to your house. Oh, and don't forget the fine print of that service call; If the Field Tech cannot determine if the issue is outside of your house boundary, you're liable for hundreds of dollars in costs. I'd agree to that if I was granted access and insight to your (Breezline's) info, but you know that will never happen because you'd see how terrible and ineffective their internal practices and policies really are. Sadly, there are zero alternative options in my area. If any competition shows up in my area, I'm leaving immediately. If there is a Breezline Exec out there that see's this, send me a PM if you need leadership to create and implement sound policy for mitigating your shortfalls. I have 20+ years experience as a Network Engineer supporting the Navy. I might be able to help. read more

Service so bad it might as well be considered fraud. Multiple outages, every day, on the hour, every hour. This is not an exaggeration, either. Fraud fraud fraud. read more

I have had a terrible time with Breezeline and their technical support. Someone accidently cut my internet line and I was not getting any signal/wifi to my apartment. Customer service said they wouldn't be able to send a technician out for 7 days! Totally unacceptable. read more

I I had Spectrum and was unhappy with their spotty internet and extra charges. I had read the bad WOW reviews but since Breezeline took over I was hoping it would be better so I wanted to give them a chance. I wasted a week of my life with this company. The installer never showed on the scheduled day. I called to ask what happened and was told the installer was running behind and he would call to set up a new time. At the end of the day I called to find out why I wasn't called and was told the installer claimed he called to reschedue, but i never answered my phone. There was no missed call on my cell phone. I was told he woud call the next day. I call in the afternoon on the following day to inquire about my install and was told the installer was there and I wasn't home. What???? First, I WAS home and second, there was no appointment scheduled. I asked what they were going to do about it. Again, I was told the installer would contact me. Three days past my install I still have not been contacted by anyone. I call AGAIN and was told my install would be scheduled as a priority and I would be contacted soon. Fourth day after my scheduled install, I call and speak to a supervisor. I'm told my install would be elevated to top priority and would be marked as an emergenty install. Fifth day past my install date I contact Spectrum, pick up my equipment and connect it myself. Sixth day past install I called to cancel Breezeline simply because I was afraid a shady company like this would try to charge me for something if I didn't contact them and cancel my service. read more

On Tuesday afternoon I realized I had no internet they said I would have It back in 48hrs due to the merge. I called back Thursday they tried to fix it and at no avail. Unable to do it they said someone would call in 24hrs no one called and it's Saturday I canceled and went to att because I can not be without internet because of my business.. worst customer service. read more

Always goes down; I swear they should give a refund for the days their crap internet goes down. No other options in the area, and they know that. "Deal with our horrible service and crap work, or have nothing." read more

If I could give it a -1000 zero I would. Worst internet service I EVER had since the beginning of internet time. If you can AVOID this service RUN. You will be spending thousands of hours trouble shooting. Not sure why they so bad. You would think the amount they are charging they would try to make their technology work better. I will be switching to AT&T. A turtle is faster at this point. Switching over to DSL service can't be worst! Ugh! This company should be shut down period! read more

Terrible customer service. Their staff needs training in basic telephone communication skills and manners.

Our experience with Breezeline has been terrible since day one. We were WOW business customers and were switched to Breezeline when they got bought out. We have went days without phone service and the internet service has been spotty at best. We have had to set on hold for hours only to be told we have to call a different department and start all over, No-one that we have spoke to has any idea what they are talking about and have not been able to offer a solution yet. I would never recommend them to anyone. read more

The worst company ever!! If you have AtlanticBB good luck trying to cancel. They refuse to pick up or return your phone call as they say they will, with COVID non of the locations are open. Pathetic!! read more

I'm a former WOW! customer. When I was with WOW I may have had an internet outage one every 6 months (and I would know because I work from home). Now that Breezeline has taken over this is at least a weekly occurrence. The outages are not long but when you are trying to work from home it adds up. I would suggest other options for internet customers in Columbus Ohio. read more

Horrible waiting for customer service from 4 15 until 517 and realized they will never answer ! They are closed and no one said anything!

Haven't had internet for 3 days. They didn't believe me and just said it would be back soon and disconnected. Had wow for 7 years with no issue but now it's absolutely awful and will have to switch. read more

Absolute refuse. They upcharge me 20 dollars a month after they take over my previous service, have constant outtages, and don't reply to emails or pick up calls. I feel absolutely safe with my card on autopayments with these people! read more

OMG! My cable and internet were transferred to this company from WOW in the Cleveland area a month ago. The cable and internet went down on June 11 and it took an hour to get someone on the phone. The website did not recognize my account even though my credit card was charged in May. Call center? Loud, rude, extremely confused representative. People laughing and whooping it up in the background. I had to connect my renters directly with them and it was brutal but we did get it done. The whole process took an hour and a half and was just terrible. read more

Horrible. I just want to speak to someone. I have been through page after page to find an answer to a question. I just need to talk to someone. What the hell? read more

WiFi goes out 3 times a week or more. needed a tech to come out and it'll be over a week before we get one. if you work from home and use this internet say goodbye to your job that's for sure. lost mine due to no having a way to use my laptop for work for a WEEK. read more

Terrible customer service, overcharges you without notice, tells you inaccurate information about payments, and faila to be consistent with reliability of service, including poor speeds even with their highest bit rate service. Also Comcast monitors and spy's on people's wifi through trackers and cookies and fails to offer local competition making it a monopoly which is against trade regulations, it is legal because of internet regulations and the repealing of regulated internet services. read more

Breezeline is absolutely awful. I know a lot of reviews can be written in the heat of the moment and a bit exaggerated but I assure you this is not one of those. Here has been my experience with Breezeline. I was a former Wow customer, loved Wow and had absolutely no issues with them. When Breezeline took over I started to notice some drop in my internet speed and reliability. I called customer service to discuss this and ended with a new promotion to get a lot more internet speed for less than I was paying. I had been paying $39 for 100mbps with Wow and now with Breezline and the promotion I was paying $30 for 1,000 mbps. I thought oh this is great. Boy was I wrong. Almost immediately after the switch my internet dropped to 25-30 mbps and never came up. To the point where I could no longer work from home and we could not stream anything on the TV. I called a few days later and scheduled a Technician appointment. Due to how busy they were I had to schedule out for 3 weeks. Which in my mind was ridiculous. But ok sure. Then after waiting 3 weeks for the appointment, the day finally arrived and you guessed it the technician never showed up. He texted and said he was on his way and then jsut never came. A few hours after my appointment he texted me and said he was able to do everything remotely as he knew the issue and it should be fixed. So that alone made me mad as they could have fixed it remotely weeks ago. I check my speeds and was up to 200 mbps so I got over the experience and thought ok at least I have usable internet. But sure enough an hour later the internet dropped again. So I reached out to the technician and said it wasn't working again and then they told me it was my modem that wasn't compatible with their service (which it had been with Wow so I am not sure that was true). I then asked more more information about my modem and he proceeded to tell me that my specific make and model wasn't a good one. The catch here is the modem he discussed the entire time was actually not even the modem I have and have no idea where he got the idea that is what I had. So when I mentioned that, he ghosted me never to be heard of again. Called tech support a few more times and they just kept giving me the work around. Either saying it was an outage in my area, my equipment or would just transfer me and then drop the call. I even offered to use their modem and routers but for whatever reason they couldn't figure out how to get the equipment to me. This went on for 2 months and finally I had enough. I canceled today and switched to Spectrum. I am paying more but now have reliable internet. I know everyone has a different experience but mine was horrible and I would be cautious of using this service. When I canceled they told me they were doing an entire infrastructure upgrade and it would be better in 2-3 days. But not once did they tell me any of that during my time with my issues. Seems to be a mediocre company trying to hang and they just cant. So take my review for what it is, but I suggest paying the $15 more a month for one of the bigger companies you know you can rely on. Also, I am in Ohio. read more

Overall worst internet I have ever had, idk how it got worse when it transferred from ABB to Breezeline but this is abysmal. From slow speeds and frequent connection failures to the lowest levels of costumer support I have ever seen from a company. If I had other options in my neighborhood I would choose them. I have lived in many places disconnected from what most would call modern society and still had better internet providers. A truly horrible experience with this one. read more

Let's just say this: 3 different developments in our area have been have persistent daily issues. Yet, it took weeks for ONE person from this awful company to think "hmm, maybe each of the 100 phone calls we've gotten each day from this area isn't an isolated incident per household". service phone calls are dropped and not returned, service visits are no call, no show. When they do show, they touch a few things to say they did "something" without actually looking into a real issue. There aren't 3 neighborhoods full of people making it up..... look at the bigger picture and provide a service worth paying for..... awful service and they can get away with it because they are the only internet provider we are offered.... If you have another option, run, don't walk, to ANYONE else. read more

Breezeline raves about their great service. I haven't seen any improvement over the previous ISP. Still have the outages on an almost daily basis. Customer service is pretty much non-existent. Maybe only one person to handle complaints. They sure take my monthly payment with no problem though. If there was another provider here besides downlinks, I would be on it. read more

You can't even talk to anyone over the phone less you want to wait for 90 minutes. Customer service is horrible

I wish they had a rating of freaking awful. The Office has been closed because of Covid. My box went bad and they couldn't fix it over the phone. They sent me a new one and said to call tham si they wouldn't charge me for an extra box. Don't bother to call about that you haven't got the time or the patience/ The new box doesn't give me any local channels, and I have waited 45 minutes for help They have us by the throat, there isn't another cable to go to and this one absolutely sucks. Got to Dish it cannot be any worse. read more

I have only had Breezeline for almost 4 months and this is the second time I have lost my internet connection. I had it reset and it still didn't work. I was on hold for close to a hour each time waiting to talk to a tech. While waiting the call time kept increasing rather then going down. So, frustrating!!! read more

Expect you to wait 130mins on hold to speak to a customer service rep. Too bad that Miami Beach has a monopoly going on with internet and cable. Forcing you to choose one of two providers. Absolutely the worst!! read more

Good luck getting anyone to pick up the phone EVER. The hold times are at least an hour. If you have time to do other things...I suggest you put your phone on speaker and live your life until they pick up. read more