Customer service takes eons to reach. The first time I waited more than an hour and the person responding purposefully cut me off! After I waited, I got transferred into oblivion. I was trying to set up automatic payments. Then I found out it can't be done till AFTER service starts. Say that on the website then! Their FAQ responses are not viewable from mobile devices. Product description are inadequate: Do you need your own modem with Wifi Your Way? read more

Worse service I have ever received for a cable company and I have lived in three states in 5 years. Can never reach customer service with less than a 45 minute wait. Request a call back never happens. I just switched to Comcast and already the service is better for $65 less a month and way more channels. Do yourself a favor and dump Breezeline. read more

I was a Wide Open West customer for 20 years until Breezeline took over service here in Ohio. Now I know what everyone has been complaining about. If you'd truly like to see what it's like to try to work at home in a third world country, I highly recommend Breezeline for your internet provider. Having Breezeline is preparing me for climate change and spotty internet by cutting my service at least two or three times a week. It stays off just long enough for me to get pissed off and then just magically works again. I'm waiting on hold with them right now to tell them that taking over from Wide Open West (WOW) isn't WOWING me at all. PS. I've been on hold for 25 minutes and the recording keeps saying I have a five minute wait. Are you starting to get the picture? read more

Trying to get to this website alone was an obstacle. I have been keeping a notepad document of all the times the internet has cut out on my block, and have days were it cuts out almost 5 to 6 times. Restarting my router, which they have told me to do on multiple occasions, I have done almost every time my internet goes out, it always loops around to the router not being the problem, but the internet providers themselves. Supposed to be getting about 200MB downtime? Nah, I've been getting even 10KB/s sometimes. Blows my mind. You should consider yourselves lucky, Atlantic Broadband, that you are the only internet supporter in my borough. Absolutely Horrible. Just typing this review down, my internet has had troubles twice. read more

Breezeline, I am a patient person however, your company has completely demolished any patience I have left after your company bought WOW. You know what your issues are yet you refuse to fix them. Congratulations, I am canceling your service AND (it gets better) heading up a committee in my town to help others cancel. So far, we have 3,000 people, that will be canceling by July. read more

Breezeline cable company Maybe the most incompetent company I've ever had the displeasure of doing business with this is a company that is completely incapable of servicing and maintaining their own equipment their customer service is horrible no return phone calls no follow-up appointments 4 months without cable four separate technicians out for the same defect and still unable to come to a resolution if that is not the definition of pure and competence I don't know what is read more

Absolutely horrible customer service. We are trying get out of our contract and they want to charge us over $3000 we are a struggling business right now and the fact that they won't work with us even a little is disgusting. read more

I have been trying since the 1st of this year to get my remote working . I have made many calls and put on hold for hours. When I get someone they walk me through the reset . I know how to do that. They sent a new one and it would work once in awhile ., I called again and after trying to sell me something we went through the setup again. It worked one night . They sent a new remote again which I was charged for and it still and it still don't work. I have to use the TV one and Breezeline's. They won't send someone out to look at it unless I buy all new stuff. The support (or lack of ) stinks. They have over a barrel because they are the only one in my zip code. They could care less about us! William Jordan read more

(Posted during COVID, review is for pre-COVID) Truly the worst ISP around. I've had them for almost 4 years now and even when they were metrocast (which was better than ABB) and it's just let down after let down. I pay for 120 Mbps but only get 70 on a good day. They can send all the guys out here they want but honestly it's a crime because I'd be charged $50 for them to just switch out the router/modem. Again. For no reason. CONSTANTLY dropping off the planet with no warning and sometimes isn't back for DAYS. It's outrageous. "Oh we're doing the best we can" blah blah blah. Silence, do your J O B and fulfill your PROMISES! Terrible terrible terrible!! Picture attached. Note-- over 120 was not tested on my internet, but a friends internet. read more

Breezeline - Constant bad connection. All the tests that are above 120 were conducted at my friends house. - Internet Service Providers Near Me - Hollywood, Maryland

Without a doubt, the worst customer service ever. They would not allow me to cancel my service with them and kept me on hold for over an hour and 15 minutes saying that they would get back to me and they never didand they never did. Stay away from this company! read more

Customer service is the worst I have had on a service provider. Right now I need to check and be sure they have the neccessary ports open for an AT&T Cell Booster. Wait time is 46 minutess to 66 minutes. Do they really care about customer service??? NO!!!! read more

This is without question the WORST internet provider i have ever had the misfortune of using, not only do they over charge for low rates, not only do they not give you even half of what you pay for 60% of the time and the other 40% you MIGHT get 80% (note: i am WIRED into the router at less then 20ft on a expensive ethernet cable) even though you have them come in and they always blame the router, not only do they RANDOMLY go out a indeterminant amount of time for NO reason but they also THROTTLE MY INTERNET AT NIGHT FOR NO REASON. the ONLY reason i use this dumpster fire of a service is because i have ZERO options where i live and as soon as i get a chance i will 100% change providers. if anyone ever thinks of using this service i will HEAVLY suggest you pick ANY other service. also to note they rebranded from Atlantic broadband in a attempt to separate from the IMMENSE amount of negativity they got over the years. read more

Unfortunately, my local cable company was bought by BREEZELINE, who promised "no changes" would be made to my service or pricing, just a name change. That was a total lie; they hiked my rate up 20% and the customer service wait time was over 2 hours. NOW I am being told that I will loose many of my current channels because "my plan doesn't exist anymore" and if I want to keep my channels, my rate will increase by another 35%. After several hours on the phone and multiple customer service reps to see what could be done about the pricing, I ended up paying MORE to keep my channels PLUS now every TV has hideous box and a mess of wires on each TV. Oh yeah, and I ended up losing some of my internet speed...you know, because my plan doesn't exist anymore. read more

I work from home and my wifi goes at least once a week to only be told that the plan that I pay $100 for is not fit for working from home. I would love to go to another internet service but this crappy company is the only one on the area. Breezeline sucks!!!! I would not recommend this company to anyone. read more

No matter when you call Breezline the wait is over an hour ! There website is stupid. You can't change anything. It is only set up for you to pay your bill online. My bill increased from $49.99 to $89.99 in December 2021, I was never notified. Just all of a sudden a 100% increase of the bill. The service is good when it works. It goes down all the time, but when it works it is reliable. But I will be cancelling the service today. Screw them ! I refuse to pay $89.99 a month for a small 1 bedroom apartment. Customer Service is everything and this company sucks ! read more

Worst customer service EVER! Lost our service on Tuesday. Did all the tech service stuff. Appt was scheduled for Thursday 830am-1030am. Received a call on Wednesday from a tech guy wanting me to unplug, wait and do all the tech stuff over again....WASTE MY TIME! Got confirmation call for appt date and time. At 750am on the morning of my 830-1030am appt I get a call saying appt has been canceled because the equipment needed to restore our service has to come from NC. Order to be placed today. Should get equipment Mon-Wed of next week.....we'll see! read more

Very low accessibility to service. The responsibility is totally on the customer to prove 7 ways to Sunday that there is a problem. Very deceptive advertising on const for internet services. Read the terms CLOSELY or they will take advantage of you. Worse then Metrocast be leaps and bounds. A customer since it was Western Shore, they have gotten to be a sad example of services providers today! read more

Our internet was sold to Breezeline from WOW. So far service as been as bad as could be. They don't answer the phone, when they do answer the wait time is extremely long and they offer for you to leave your number and they will call you back. They don't! Called back today and waited 28 minutes to speak to someone only to have that person transfer me to different department that never picked up after waiting on hold for an hour. When I called back, they told me they were really busy and to call back tomorrow. Really?? I ask to speak to your retention department and you want me to call back?? Sounds like you want me to go to ATT or spectrum. I don't understand why these companies can't hire good customer service people as much as they charge for their service. They could easily pay for good employees. read more

This is the worst company I ever had to deal with. HORRIBLE HORRIBLE customer service, no way to reach them ever, unless you want to pay your bill!!!! I am dealing with an internet issue for 3 days now, have been on hold each day for way over 1 hour before i needed to hang up. If you can avoid using them, do it!!! read more

Been almost a month of crap upload speeds. I work from home and have barley been able to work. I had a tech... he sent a line tech that SUPPOSEDLY came then waited another whole week for a tech that said the same thing .. I need a line tech... well they were supposed to come today... didn't. Im so close to being fired it's ridiculous. Customer service is a joke and they continue to blame the 3rd party tech service for me having to constantly wait..... then get ur own tech service? Why is this the only option for internet in my area???? read more

The internet service is very unreliable. Internet service drops a few times a week. Recently someone across the street from me got a new service. The technician disconnected my service and plugged the new line in leaving me with nothing. I then had to wait two days for someone to come repair my internet service. read more

I am filing a complaint against Breezeline and on to the BBB after this. I have been on hold for an hour for an hour, Now it says 41 minutes for at least 15. Why would a new company raise rates, not answer the phones, try to discourage you from Cancelling your service by keeping you on excessive long waits. Seems like a new company would be on their best behavior. Thinking about starting a classaction against them for over chanrging and if I have any problems cancelling today. So far I ve been on hold for 1hr and 4 min and still counting. I guess everybody trying to cancel read more

This is an absolute garbage company. They know that the only service provider available in some areas and absolutely take advantage of their clients! The Internet service is so in and out they never answer their phones their wait times are 3+ hours long the only way I've ever gotten contact with them is by filing a claim with the Better Business Bureau! I am only giving one star because I'm forced to give one. read more

My mother's account in St. Michaels Maryland was on suspense in the winter. When she moved back down in May and activated the account, Breezeline did not inform her that they gave her a new phone number since the one she has had for 28 years was not available???? Yes, when calling it, the number is still not in service or being used. I tried calling 5 times over two months and the wait times are crazy. I got through today and got disconnected Tried 3 chats before I had an intelligent person that gave me the answer. Others wanted me to check for loose wires when I told them the internet and TV were working fine. ugh....pain to deal with Breezeline read more

The transition from WOW! to Breezeline was indescribably bad, but the subsequent support and system failures were even worse. 45 minutes to an hour to talk to someone every time you call. I've gotten hung up on by customer support twice. The website is impossible to figure out how to get the information you need (like cancelling the account). When they first opened the new Breezeline online account, the autopay and ecosave buttons on the dashboards didn't even WORK (along with many other website functionalities). When they finally started working, I plugged in my information (including confirmation of the settings via e-mail).... low and behold, their side never registered the autopay/ecosave settings and now I'm charged the late fee? And I can't even send a screenshot anywhere to prove you're at fault? Get it together, Breezeline. read more

Horrible customer service and management! I get internet only through Atlantic Broadband.I recently moved to another home in my neighborhood. Previous owners had the same internet service as me. I plugged in my modem, and verified that internet was working at the expected speed. I called Atlantic Broadband to transfer the account, and was told that a technician had to come to my home to "activate " my service. I told them everything was working fine. They insisted, and scheduled a visit between 8:30am and 11:30am. I took the morning off from work and waited. Nobody showed til 12:15pm. Technician spent 5 minutes verifying what I had already told Atlantic Broadband. Waste of 5 hours of my time! read more

Wifi down almost a month. Horrible costumer service. No communication and then they want to triple my bill. For still broken service. Can I give 0 stars? read more

Get as far away as possible from this shitshow of a company. I've been ghosted by technicians twice. Lost 2 work days and my entire Saturday (from 8:30am to 5pm). They never showed up. A supervisor supposed to call me last night and they never did. They are incompetent, liars and by far the worst experience I've ever had with any company. read more

Garbage service! Would not recommend. Technicians have no clue what they are doing and trying to reach a customer rep is like trying to teach God. 4 days without wifi and they keep telling me the technician has my info. Either the Techs are blowing snow or have no idea what they are doing. Shut this whole broadband company down. I'm heated. read more

Don't use this company!!!! They just took over WOW and the "cut over service" was dropped my 500MB line down to a 50 MB line. The web site was slapped together at the last minute and does not have a simple interface or the ability to search. If you need to call their support line be ready to wait. In two days I was on hold or waiting for a call back for over 6 hours. First call was to disconnect my service and the second was to port over a phone number. I was transferred 8 times, dropped twice. (Intentionally or incompetence) They say you can go into a service center but there are currently none in Columbus Ohio. Why? Run away as fast as you can. Any positive reviews have not really interfaced with this company's "lack there of" service dept. I would go lower than a single star. read more

120 dollar jump in my bill from Dec to Jan 2023, almost 400 a month for just 1 box/remote and internet, not even the best tv package just basic expanded with no extras. Sanford needs to bring in competition read more

Internet service in St. Marys County with Breezeline. What an awful provider of Internet service for what they charge customers. They all of sudden for the first time in 15 years as being a customer said they were going to do upgrades to their network and offer reduced 6 month deals to existing customers. Well they sent one email regarding the outage and then knocked out the whole forrest farm community in Hollywood for the good part of two days. Their tech support had no idea about the outage, they did it in the middle of the day. Their techs from talking to their guys cannot work past 3pm. They offered me $3 for the outage for the day to my bill. Then they just called at 7pnm for the first time in 15 years and offered me $50 off my bill after I told them how they should have published the dates and times of the outage to their service like any normal business would do. Wanna bet that these new offer on lower prices has to do with Infinity wiring our neighborhood recently ? I am hoping St. Marys county commissioners revoke breezeline charter and let verizon and other internet providers to cable the whole county with fiber. Sorry for venting but tired of using my phone hotspot with Verizon when paying at lot of money each month to these jokers. read more

everything about breezeline is awful. the customer service, the service itself, the pricing. look elsewhere if you aren't trapped Into using them like my area is. read more

How long should your customers endure extremely poor service from phone representatives and service technicians. If we had more options Breezeline would be out of business. Your customer service is worse than your reliability and that is almost impossible to believe. When you send a technician to a service call at least verify they are qualified. Communication should be a key requirement in the service industry. if there was a way to rate you below a one-star rating you would win the Gold. Do us all a favor and sell the company to someone that places emphasis on quality work and customer service. Any worse and you will all be making service calls wearing pajamas read more

This is the worst internet!!! Unfortunately there is no one else in my area. Cuts off often & then you have to restart the modem. If you have any other options you should go with anything else!! read more

Third update. Still being charged for my internet that can't stream anything. 10 mbps when I pay for 200mbps. Wish I could give 0 stars. Their customer service is non existent. Even the computer customer service hangs up on you! read more

A company that is only in business because of the socialist-style monopolies that exist in Cable TV and Internet. In most modern Western countries you have a choice of 3-5 Service Providers wherever you live. In the "Land of the Free" we have 1 or maybe 2 (but #2 generally does not have the same speeds on offer and so is not a real competitor) This is a direct result of the power of money and lobbying for the fat cats in the cable business. Introducing Atlantic Broadband. A complete joke. Service is irregular and never anywhere near the advertised speed. As I write they have a Miami-wide outage that has lasted 16 hours and they don't know when they will fix it. Appalling. Avoid. Run Away. Hide. Anything but use them. Smoe signals would be more reliable and probably faster. The worst thing of all is that they don't care. That's what monopolies tend to deliver. read more

Can never get hold of customer service wait times are over 25 minutes just to get transferred to another number To be on hold again , tried the chat option again waited 28 minutes then disconnected, Internet is slow unreliable Tv is fine no issues read more

The worst internet company I ever see they just change your bill from $50 to $100 now I was on the whole for 45 minutes then I receive a call for a woman and she tried to tell me the changes that did this that did that but who give you permission to do all this another thing is she didn't really help me for anything all she give me a number to say call them tomorrow this is a worse internet or whatever company's is not in Broadband is I guess I'm going to ride a congress a letter and try to figure it out they are ripping people off and how can you charge me $100 a month I've been with you for a couple of years suddenly you went up from 4959 to 69th and a hundred and a Wash customer service I ever read more

I actually went inside the business and got results right away. I guess tested benefit of living right around the corner from them. The even expedited my service to get hooked up faster. My Internet is good and my cable is good and so far I have no complaints. If you live close I would stay away from the 1 800 number and go into the office read more

Breezeline - Here to hook up cable - Internet Service Providers Near Me - Hollywood, Maryland

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