I've been with Breezeline for 12 years. (They were Atlantic Broadband until fairly recently)
Throughout this time I have had several outages and problems that the company *refuses* to address. As someone who works in I.T. I'd like to think I have a reasonable grasp on technology.
For -months- our service failed constantly and I kept calling in to their support telling us the problem is that we aren't on DOCSIS 3 yet and the region's CMTS was saturated. I'd press about when they would be upgrading us, get no answer and be left paying full price for service that constantly dropped out and didn't perform to spec. (That convenient "Up to" language in ads doing heavy lifting for Breezeline, but even if I *did* get the advertised bandwidth, the jitter/ping/packet loss was insanely sporadic)
After that issue was resolved, I had no issues for about a year. Unfortunately, good times never last and the same old issues started occurring.
They sent a technician out 4 times in 2 weeks who refused to listen to me when I said that my LAN/WLAN are perfectly stable and that accessing the internet is what is intermittently dropping for long bouts of time. He pulled up a Wi-Fi analyzer app on his cell phone and insisted it was signal overlap. I insisted that my router, which boasted an "AI" signal changing algorithm for the wireless was not the problem. He refused to listen, told me to change the wireless channels and left.
*OF COURSE* that didn't fix the problem. I immediately called in and mustered up the patience for their seemingly endless phone prompts designed to waste as much of your time and mitigate their phone queues and insisted I be escalated to tier 2 support.
I wasn't escalated, of course, but after much stink and fuss I was assured I would receive a call back. I got a call back a week later from a very nice lady in New Hampshire who assured me she'd get this fixed. I asked if she could send a different technician out. I INSISTED the technician be someone else because the one they sent is not competent nor honest.
She assured me she'd send a different technician out. She didn't. He showed up and re-terminated the coaxial cables in my basement. This seemed to correct the issue. (From what I could tell the majority of my issue was an extremely unstable upstream leading to repeated bad DHCP requests)
This, for a time, seemed to correct the issue.
Now I'm back to having the same issue YET AGAIN. The fun part though is that now they've replaced their entire customer-facing support line with cheap out-of-country support full of people simply reading scripts who are clearly not well versed in literally anything to do with their service.
My modem, which was perfectly fine, was what breezeline's support insisted was the problem so I replaced my 1 1/2 year old modem (which sat in open air, not in a closed cabinet and was out of the way, literally never dropped or hit or yanked on, etc) with a brand new Arris SB8200 (the top tier dedicated modem on their compatibility list)
So, armed with my new modem and a new-found sense of naive optimism, I decided "Now they can't blame my equipment and they'll actually investigate the problem."
I waited for the next serious outage (random complete drop on a Saturday afternoon lasting 2 hours) and call in. "Sir, I cannot get signal to your modem." the agent claims. I explain to her that, no, she cannot, because yet again my service is out and that it's definitely not on my end. If I leave it alone, my service will restore in a small while.
I struggle to understand her between her thick accent, fast speaking cadence and the fact that her mic is too close to her mouth making every other word obscured by her exhalations but somehow get a tech scheduled to come out.
My service returns within 30 minutes of hanging up.
I get a call this morning asking if we'd still like a technician to come out. I lost my cool. I finally let it all go on someone despite the fact that I knew the outcome would be nothing.
I get done airing all of my grievances and get a meek "So you'd like to cancel your technicians visit for December the 4th?" .... Yes. I'd very much not like you to charge me $75 to do nothing yet again, Breezeline.
Avoid Breezeline if at all possible. If there were *any* other ISP with a better reputation in this area I would 100% switch to them. I pay twice what others I know pay for fiber for a 500/50 plan and it's almost unusable most of the time. And Breezeline, if you find this review and figure out who I am - don't bother contacting me, I will be placing this review everywhere I can and I will not be taking it down no matter how you attempt to bribe me. You had 12 years to make me a happy customer and never once did you even try. read more