Spoke to Mark. Asked him to take a look at a tenants ice maker. He asked about payment and I…read moreadvised we could pay over the phone once repairs are agreed on. He said he couldn't schedule it. Very unprofessional service. Asked to speak to the person that could schedule it and he advised he wasn't available. This company is not interested in doing the work they advertise.

He's a great repair man. Prompt, efficient, and reasonable rates. Honest and always available for…read moreservice.

Dave came out to look at my now toasty warm 25 year old refrigerator…read more Starting withthe thermostat and working his way deeper into the unit he found a fried circuit/computer board. Had a replacement on hand, pulled out the old one but found pretty severe scorcing on the board. Pulled the unit out from the wall and tested the compressor and found it to be faulty. A new circuit board would only burn out and a new compressor was taking me into the big $$$ repair range. At this price point and age of the unit, both Daveand i agreed I am probably better off with a new unit. He then spent another 15 minutes offering excellent tips and points on what units I should be looking for and why. Excellent service and I will keep his info close at hand if/when any other appliances need repair.

Our technician, Tony, was fantastic. My Kenmore (LG) dryer was making noise because one of the…read morewheels that rotates the drum was damaged. Tony arrived on time, quickly pulled the dryer apart, identified the problem accurately and recommended a source for a replacement kit at a fraction of the cost charged by LG. He then put the dryer back together. The next day, I notified him the kit was delivered and he was back at our house within a couple of hours. He quickly repaired the dryer leaving no mess behind. Both my husband and I, fairly adept at home repairs ourselves, were extremely impressed by Tony's knowledge and efficiency. He clearly stated the cost of service upon initial inspection and I feel it was a bargain. Basically saving me the couple of hours it would have taken me to do the job myself.

I don't often leave reviews...I typically just read them. This time, I'm making an exception. I…read morehave a refrigerator in the garage that kept tripping the circuit before the holidays. Brad came out and couldn't immediately find a problem with the refrigerator, but stuck around for a while and checked ALL related parts to be sure. PS...he left and it was working. A couple months later, it began tripping the circuit again, and I called. He came out the next day, and went through things again, and rather than taking the time to replace parts (that would probably cost more than the fridge is worth!), he suggested I replace the outlet. When i went out to check up with him, he was on the phone with his brother (it's a family business) talking about the issue, and he even showed me that he took the time to google any similar issues. I call that A+ service. He offered the least expensive solution, and as soon as I replace the outlet box, I'll update this review. Either way, he was incredibly friendly and thorough with the whole process. Don't hesitate to reach out to Jim's...PLUS it's a family business!

Think twice before inviting this company into your home…read more I scheduled an appliance inspection, and although I couldn't be there in person, my family was home while I stayed on speakerphone the entire time. From the moment the technician arrived, he seemed upset that I wasn't there. He then became irritated after learning I had previously asked another company to inspect the appliance. As a paying customer, I have every right to get a second opinion before deciding on a repair. He also questioned how I was going to pay, and when I told him I could pay with cash or card--whichever he preferred--his attitude only got worse. He became loud, rude, and unprofessional before deciding to leave without even completing the inspection. The most disappointing part was that this happened inside my home, in front of my family, including my son. If I remember correctly, his name was Brad (the technician, or possibly the owner of the company), although I can't say with complete certainty. Respect and professionalism should never be optional when you're entering someone's home. Unfortunately, that was completely missing during this visit. Based on my experience, I would not recommend this company.

Our oven wasn't working correctly and we did all the troubleshooting from the owners manual and…read moreYouTube but nothing solved the issue. We called Quality Appliance Repair and talked through the issue. They were out with the part the same day and all was working again. Good communication and fair prices.

Bob is the best. He gave me troubleshooting advice over the phone to keep my washer going and then…read morecame by and said he could only put a "band aid" on the machine and suggested I get a new one. Also, gave me trustworthy places to buy new appliances and parts from when he came out to service my dryer. I almost pulled the trigger and got a new dryer but he was able to have it fixed in under an hour and saved me close to a thousand dollars on new. He only charged me for what most people would charge you to knock on your door, for parts and labor. Bob is one of those rare Salt of the Earth kind of guys you just don't see these days anymore.

Absolutely horrible customer service. The office manager accused me of trying to avoid payment when…read moreit was their failure to communicate payment options as the issue. As a repeat customer, I gave him the courtesy of sharing my feedback. His response was to hang up in my face. This company clearly does not value their customers. My advise is to take your business elsewhere.

Hiring Ray was a waste of my time and money ($90 for inspection)! He came out to inspect my fridge…read moreand was not able to tell me what was wrong with it and kept guessing what the issue was. Told me he will reach out to manufacturer to get numbers for the parts (never did) and will order them. Second time he came to fix the fridge I found out he only ordered one part and not two as he was supposed to. He told me to contact the manufacturer asap to get number for the correct part so he could order it, mind you he doesn't have a professional place to get the parts and orders them on Amazon (told me parts from Amazon are not always reliable). I provided him with all the necessary info the next day and he confirmed he will order the part. After over a week of not hearing back I reached out to him to check on the status and got the following response "I do have the part I am so sorry I totally forgot I'll explain to you later...." I reached out to another service provided who was able to diagnose the issue within few minutes.

Great hard working company ! From start to finish these guys…read moregave a good price on an estimate, scheduled the job quickly, and got it done ! Highly recommend this company

May have done a good job not very responsible they left my gate open my dog was found in the street…read moremakes me wonder if they cant even close a gate what kind of job did they do

Super helpful. Fast delivery. Great price on a washing machine. Looks good and still working great…read morea months later. Totally recommend.

I tried real hard to give this guy my money but when you got a child running your day to day…read moreoperations it's hard. A kid doesn't know where Thornton is B need assistance getting it downstairs into basement and this kid is telling me $20 they'll drop it off in front of my house so it appears that I'm gonna spend more to get delivery and someone that will at least help me get it in my house cuz prices I was in for but the fact that no help with getting in house or setup was a HUUUGE contributing factor to me not buying

The service is always good, they try and get to you soon as possible. The service technicians are…read morealways polite and knowledgeable about what you need

I would not recommend this business to anyone who is looking for professional, knowledgeable,…read moreprompt service. I was looking to have our boiler system repaired, first technician said it was a bad ignitor, which it was not. Second technician said it was a bad pressure switch, which was ordered and installed. Boiler ran constantly and would not shut down, even after thermostat temperature was attained. Third diagnosis was another switch (since the first one installed was incorrect). After that installation boiler ran constantly, without burners ever coming on. Total incompetence, with no apologizes. $500 dollars later, and still no functional boiler. We called RCM heating who came out that day and had the boiler properly fixed and running within an hour! Do not call JTR unless you want to waste your money! Mr. H