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Love them! Always the friendliest, most helpful staff. They never forget to call back or follow through. Highly recommend!

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Ask the Community - BRAVA

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CVS Pharmacy

CVS Pharmacy

(15 reviews)

I always pick a CVS pharmacy in a Target as my pharmacy because I have a 6 year old and it allows…read moreus to kill time while waiting for prescriptions, plus most Targets have a starbucks to grab some caffeine too. The CVS pharmacy is small, as most in Target are. It's closed 30 min for lunch a day, but I forget what time that is. I think it's like 1 or 1:30, so not a traditional 12pm. Just a heads up! The service is kind. Understandably, they seem a bit slow but I think every pharmacy is short staffed right now? Idk. The CVS Pharmacy is always near the vitamin aisles. I miss the bigger CVS pharmacies that offer flu shots etc. I wouldn't try to get any flu shots or vaccines here, only because it's a long line and most folks are after their medicines and then want to bounce. However, if they have more staff, or promote the space where that can be done, maybe!

This is a general CVS pharmacy complaint and not an issue with this site. I'm new to the CVS…read morepharmacy and I'm finding it to be a scam. One prescription filled and now I'm getting texts about refills when I'm not due for a refill. The first text asks if I want the pharmacy to message my doctor as I have no refills open. I text back NO since I don't need a refill. The next day I get a text that my prescription is ready for pickup. This happened multiple times. The last time I received the text, I texted back to stop harassing me. That their refill process is abusive and it finally stopped. I filed a complaint with CVS. They are pill pushers

CVS Pharmacy

CVS Pharmacy

(56 reviews)

$$

I scheduled a tetanus shot at CVS online for the San Rafael location and then within a few minutes,…read moreI was notified that my appointment was canceled. I rescheduled and I soon had another email telling my appointment was canceled. I called the San Rafael store and after a substantial wait, I got the vaccination line which should be called the "Covid vaccination line." The woman who answered the phone asked how I came to the Covid phone line-she could not answer my tetanus shot appointment questions. So I tried a different tack and rescheduled for the Novato store. I arrived on time to find out that there was no record (on their system) of my Novato appointment, but that one of the two quickly canceled San Rafael appointments had already billed my insurance. Um, but I hadn't received any vaccine at this point. (So one star for the CVS online scheduling system, but I'm not reviewing that right now.) I was asked by Mamood (I am SO sorry if I have your name wrong) who I think is a pharmacist to come back the next day after they fixed this already-billed-your-insurance issue. He explained what had happened and how he was going to fix it. I showed up the next day super reluctant after the mixup. Plus a number of people had told me how much tetanus shots hurt. I remember this from childhood. Yikes. Why did I have to be so careless and cut my hand? Before the vaccination, Mamood was affable and VERY gentle. He joked around a bit to distract me and told me that I wouldn't feel the needle going it. Yeah, right. But HE WAS TELLING THE TRUTH. It was over in a flash and I left feeling very impressed and relieved. So if you need a vaccine of any type, I recommend the Novato CVS pharmacy on Grant Ave and the professional Mamood.

This pharmacy (1707 grant) has caring staff, but they are overwhelmed with the amount of…read moreprescriptions/customers they have. Two other pharmacies in Novato have closed in recent years and it seems like everyone has come here now. Lines are long and if you have any issues at pick up they direct you I er to drop off meaning you cannot get one stop resolution. You have to wait in line again. If they have an issue filling your prescription they won't call to ask you anything. It just won't be there when you arrive at pick up time. The Costco pharmacy and either of the other cvs stores in Novato would be a better choice at this point. I'm hoping to get all of my prescriptions transferred out asap. It would be great if cvs corporate would increase staffing and review customer service protocols with existing staff here.

CVS Pharmacy

CVS Pharmacy

(119 reviews)

$$

If I could give zero stars, I would. A trip to my local CVS is worse than getting a cavity filled…read morewithout novacaine. It is ALWAYS something, always incredibly frustrating. The long lines, the wasted trips because they tell you your medication is ready but when you go to pick it up "it's not on the shelf even though our system said it was" (happened twice), the computer system that goes down with "no ETA" when it will be fixed, the irritating phone tree and the half hour plus waits on hold before hanging up out of sheer frustration. Medications are too important to be this unreliable! Some of their people are ok. I feel sorry for them all. Because if CVS treats their longtime (30+ yrs) customers like this, I can't imagine how they treat their employees. Just a horrible place to do business with. I'm done.

I wish I could give them 0 stars. The CVS on east Washington is horrible. I used to go there all…read morethe time to pick up birth control which I take for my extremely painful cramps but the last few times the pharmacist REFUSED to give them to me. When I talked to my doctor they said they had a year's worth of refills and didn't understand why they wouldn't give me my prescription. Do NOT go here to pick up prescriptions because they will make it a huge hassle. Very disappointed because for the last 10 years this has not been a problem. I'm not sure if the pharmacist doesn't know how to do their job or if they're genuinely just trying to give you a hard time.

BRAVA - pharmacy - Updated May 2026

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