I scheduled a tetanus shot at CVS online for the San Rafael location and then within a few minutes,…read moreI was notified that my appointment was canceled. I rescheduled and I soon had another email telling my appointment was canceled. I called the San Rafael store and after a substantial wait, I got the vaccination line which should be called the "Covid vaccination line." The woman who answered the phone asked how I came to the Covid phone line-she could not answer my tetanus shot appointment questions. So I tried a different tack and rescheduled for the Novato store. I arrived on time to find out that there was no record (on their system) of my Novato appointment, but that one of the two quickly canceled San Rafael appointments had already billed my insurance. Um, but I hadn't received any vaccine at this point. (So one star for the CVS online scheduling system, but I'm not reviewing that right now.) I was asked by Mamood (I am SO sorry if I have your name wrong) who I think is a pharmacist to come back the next day after they fixed this already-billed-your-insurance issue. He explained what had happened and how he was going to fix it. I showed up the next day super reluctant after the mixup. Plus a number of people had told me how much tetanus shots hurt. I remember this from childhood. Yikes. Why did I have to be so careless and cut my hand? Before the vaccination, Mamood was affable and VERY gentle. He joked around a bit to distract me and told me that I wouldn't feel the needle going it. Yeah, right. But HE WAS TELLING THE TRUTH. It was over in a flash and I left feeling very impressed and relieved. So if you need a vaccine of any type, I recommend the Novato CVS pharmacy on Grant Ave and the professional Mamood.

This pharmacy (1707 grant) has caring staff, but they are overwhelmed with the amount of…read moreprescriptions/customers they have. Two other pharmacies in Novato have closed in recent years and it seems like everyone has come here now. Lines are long and if you have any issues at pick up they direct you I er to drop off meaning you cannot get one stop resolution. You have to wait in line again. If they have an issue filling your prescription they won't call to ask you anything. It just won't be there when you arrive at pick up time. The Costco pharmacy and either of the other cvs stores in Novato would be a better choice at this point. I'm hoping to get all of my prescriptions transferred out asap. It would be great if cvs corporate would increase staffing and review customer service protocols with existing staff here.

Monica, the pharmacist at CVS, on Novato blvd. is wonderful!…read more She took the time to help me find the exact products I was looking for. She is knowledgeable, friendly and extremely helpful. thank you Mary Lynne R.

Had a bit of a panic with one of my critical prescriptions. Only had 1 weeks amount left in the…read morebottle but CVS said insurer won't approve refill till 3 weeks from now. Thank goodness for Monica! She returned my voicemail promptly, and took the time to research the issue. (I completely forgot that we picked up a refill bottle last week.) Fantastic, friendly, responsive. Monica is awesome!

Great compounding pharmacy. Quick service and friendly staff. Very helpful. Signage at their office…read moreis excellent. Great parking. Only issue we had is that they don't seem to do auto refills, but that isn't a huge thing.

First and foremost, I am very happy and pleased I can pick up certain medication from here rather…read morethen wait for it to get shipped. My dogs' vet office communicated my dog's antibiotic would be ready for pickup same day but to call Brava first. I called and was displeased with someone who told me they have certain pick-up times and that it was too late for same day pick-ups, in addition the medication needed to be processed and also they had to figure out the cost of it, which minutes later she found out and charged me for it. Due to her telling me I could not pick up the antibiotic because their pick-up times was over (after 1 PM) I made plans to take my niece to her soccer practice. While at practice at 5 PM a man from Brava calls and informs me the medication is ready for pick-up. They close at 6 PM, there was no possible way I could have made it in time from Berkeley to Novato, at the peak of traffic on a Wednesday. I probably wouldn't have cared as much for a random medication but an antibiotic, in my opinion, is a stat.

All in all I am happy with Nave Drive Safeway Pharmacy. I…read morealways call in my prescriptions and get a phone call when they are ready for pickup. If I have a rush prescription I don't wait, but hand it in and come back later. Can't see sitting around waiting. Glad they are close to my home, makes it easy. I do believe however, they are understaffed.

Absolutely avoid. Exceptionally rule and unprofessional staff. I mistakenly tried to get medication…read morerefilled here, they refused to fill it unless I would commit to continuity there for Adderall. Subsequently mistakenly my doctor had a prescription sent there, and the rude hens (the staff) called me to inform me they were refusing to fill it. They are not pleasant people, not professional, and extremely cumbersome. Avoid.

I was so impressed with the pharmacy staff who went out of their way to help me find an OTC product…read moreafter filling my RX. They have a very hard job and they were very kind and patient - I moved over from Rite Aide and could not be happier -

Good luck getting ANYONE on the phone at this establishment. They have an enormously frustrating AI…read morephone attendant that, after about 4 mins of incredible incompetence, finally connects you to a pharmacy Voice Mail that apparently is not monitored. They do not call back in a timely fashion. If you have emergent prescriptions, DO NOT SEND THEM HERE. So I advise you to do one of two things: 1.) Don't send your prescription to this pharmacy. 2.) Drive over there, wait in incredibly long lines, and experience the same frustration in person. I highly recommend the Walgreens Pharmacy in San Rafael instead. The pharmacists are available via phone and the line is always small or reasonable. Once again that's the Walgreens on 830 3rd St. in San Rafael.

If I could give zero stars, I would. A trip to my local CVS is worse than getting a cavity filled…read morewithout novacaine. It is ALWAYS something, always incredibly frustrating. The long lines, the wasted trips because they tell you your medication is ready but when you go to pick it up "it's not on the shelf even though our system said it was" (happened twice), the computer system that goes down with "no ETA" when it will be fixed, the irritating phone tree and the half hour plus waits on hold before hanging up out of sheer frustration. Medications are too important to be this unreliable! Some of their people are ok. I feel sorry for them all. Because if CVS treats their longtime (30+ yrs) customers like this, I can't imagine how they treat their employees. Just a horrible place to do business with. I'm done.

I wish I could give them 0 stars. The CVS on east Washington is horrible. I used to go there all…read morethe time to pick up birth control which I take for my extremely painful cramps but the last few times the pharmacist REFUSED to give them to me. When I talked to my doctor they said they had a year's worth of refills and didn't understand why they wouldn't give me my prescription. Do NOT go here to pick up prescriptions because they will make it a huge hassle. Very disappointed because for the last 10 years this has not been a problem. I'm not sure if the pharmacist doesn't know how to do their job or if they're genuinely just trying to give you a hard time.

When I go out of my way to go to the "Safeway Pharmacy" on las Gallinas Rd. there is a whole…read moreshopping center there plus a Safeway, to shop in. They carry good grass fed and finished beef, ( the way you can tell is by the coloring, purple and the leanest meat you can get). There is a technique in cooking grass fed meat look on YouTube! Anyway, Charley, is my favorite pharmacist because he is a gentleman and he is straight with you about your medication if they have it or not, or if they have to order it and how long it might take! I like that because it gives me options about maybe trying another pharmacy if I have to wait a long time! A lot of pharmacists are not so straight with customers and it can screw up their medication plans for the month, especially if you need a ride to the pharmacy! Try Safeway pharmacy if you are having a rough time in lower Marin. They also have a Quest, blood draw lab right in the grocery by the pharmacy! It's great!

When you can get a hold of the pharmacy they are great however they rarely answer the phones and…read moretheir mailbox has been full for months. Almost impossible to get a hold of them over the phone

I wanted to say how impressed I was with the help of salesperson Sean today!!! When I rang the bell…read more for customer help at the Allergy cabinet, he was there in a split second to open the cabinet, then when I walked up to the front of the store to pay, he magically appeared again to ring me up. He is friendly, fast, and quick on his feet. A great worker.

Trying to call the pharmacy... can't speak to a person. It's all "virtual assistant" and super…read morefrustrating. Even when I got to a human at the store they could not transfer me to the pharmacy. This was urgent and I am not close enough to just go in to speak to the pharmacist. This just doesn't seem right. ZERO STARS for customer service!!!!

This place has a great staff/and Doctors, however it's "impossible " to reach anyone to set appt or…read morereturn calls to your Doctor...I'd give a 5 star for quality/and care but a 3 because no one picks up the phone, therefore you have to go in person (contact)..I'm shocked they don't have someone available to answer calls and schedule/reschedule appointments since no contact is so important since Covid.

The girls at the front desk at the Novato clinic are okay, they rarely smile but I've never had a…read moreproblem w them. Now the man who's a bit heavyset and wears black reading glasses - he's horrible. He yelled at me bc I didn't hear his instructions what he said and had such a negative attitude I haven't seen in a while. I hope he's not there at our next dental cleaning appointment. I almost didn't even set it up. I've seen him do this to other patients so it's not me. He doesn't need to be working there making people uncomfortable.