such a fun place to eat a grandkid lunch! very affordable, comfortable and great food. The staff was very accommodating and provided great service! of course topping off the meal with ice cream made everything just that much better! read more

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I had to get up and do a very early morning event and had no time to make breakfast so I was trying to decide where could I go that I could get something good but also not break the bank I'm glad I remembered Brahms. I got a delicious Mexican burrito With a side and coffee for under six dollars.!! Yes you heard me six dollars in 2025!! service was quick restaurant was clean. Food was delicious. Add it to the Love List read more

I thought this place was pretty great. First, the ice cream prices were extremely reasonable. A small shake was $3.29 - considering that most places charge double that it's a great bargain. The ice cream is really good too. We did not have any food. Although I wanna give it a try sometime. It was not crowded when we went so our line moved super fast. However, I can see where long lines can become a major problem during the summer months. The staff was reasonably friendly and efficient. The place itself was kinda cool as it had a mini martlet inside too where they sold lots of Braums ice cream, snacks and other items. Cleanliness of the place was about average. I am just sticker shocked in a positive way on the ice cream prices. read more

Apparently this was NOT the place to go for a burger on a Saturday night. The line at Whataburger was crazy long at 9:30 so I beelined it over to Braums. The line had less cars but probably took just as long. I had just gotten of a flight and needed to grab something quick. There was nothing quick about it. All I ordered was a cheeseburger. I pulled over and ate in the car, but I could have waited. It wasn't hot. At best it was room temperature. They left off the spread and mayo, as requested, but I didn't think I had to ask for it to be hot. Also, the meat was very bland like it had never met any seasoning. They didn't even throw in any napkins. I have only ever had a burger once before from a Braums, but it was the location in South Arlington, and thought it was surprisingly good. Maybe it was an off night, maybe this location is just all about the ice cream. I know next time I will just wait in line at the Whataburger. read more

Braum's - Now that's just rude. - Ice Cream & Frozen Yogurt Near Me - Grapevine, Texas

Found part of someone's dipped nail in our ice cream. Tried to call twice and let them know but got zero answer. Be careful what you put in your mouth from here because you might find part of someone's body ‍ Still love braums but lord yall need to watch how you handle your food read more

Braum's - Ice Cream & Frozen Yogurt Near Me - Grapevine, Texas

Unprofessional management, even if you paying for a big waffle cone still they won't sale it to you.

As there are still holes in my belt for expansion, I'm continuing with my cravings for cheeseburgers with chocolate shakes. Today, it was for a really GREAT shake from Braums. I was in between work sites around DFW Airport and didn't have long. During late lunch, Braums is quick as they were today. Ordering was easy and the young person at the other end of the speaker was professional and repeated my order back for correction. Plus upsold me on a large fry (Hmmm, may really need the extra holes on the belt). The first window took my card (employee was masked and gloved) and on to the next. The next window was fast, made sure enough ketchup ws in the bag along with napkins and into my hands went my order. The star of the meal was the large, thick, cold and creamy chocolate shake. The chocolate level was perfect! Enough that as you swallow, the chocolatey flavor is still on the tongue. The cheeseburger was good. Perfect amount of beef flavor, veggie toppings and the sesame seed bun was holding all together. The crinkle cut fries were fried to a nice golden color and salted just right. read more

Braum's - Ice Cream & Frozen Yogurt Near Me - Grapevine, Texas

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This place is absolutely disgusting. We brought my son here for ice cream at 10:30am on a Saturday and had to leave because everything was so dirty. There was a wadded up bloody pad (women hygiene product) on the floor in the middle of the dining room. WHAT ON EARTH. The ice cream was terrible and there were no toppings on the scoop we ordered with extra toppings. Nobody greeted us or said thank you! Truly the most let down disgusting place I've been to in a while. We will NOT be returning and I'll make sure nobody else in our family does as well. GROSS! Run away! Think about what their kitchen looks like? read more

This restaurant is an embarrassment. Was greeted by the cashier with "What do you want?" My order came out completely wrong to the point that I just ate it rather taking it back. The bathroom was disgusting. With feces smeared all over the toilet seat. It appeared it hadn't been cleaned in several hours. The trash cans were overflowing with trash. The management of the restaurant should be ashamed! read more

Braum's - Trash overflowing - Ice Cream & Frozen Yogurt Near Me - Grapevine, Texas

This location has been in steady decline for at least a year. Tried to end the evening with a cold treat around 10:15 on a Friday night. The main doors were locked but we walked around the building to the side lobby door because we knew we had a half hour before closing. An employee met us at the door and told us they were closed, when we pointed to the hours sign he asked if we wanted food or ice cream. When we said ice cream, he let us past. As we made our way to the case, the lobby and prep areas were filthy. Like disgusting and we could hear the manager in the drive through area yelling " I don't care if they just want ice cream, I said we're closed..." We waited in line several minutes hoping to be served but it was clear the employees were not going to wait on us. If they wanted to close the lobby early, I would have preferred they directed us to the drive through but as you can see, they had no problem keeping the sleeping homeless man in the store! Bummed to be treated badly at one of our favorite treat spots but we not be returning. Sadly not our first experience like this and it's just not worth the lack of customer service. read more

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I hardly ever come here but for the reason to buy groceries. This store carries a considerable number of kitchen staples - it has a great selection of refrigerated items such as cheese, meat, and milk, especially. The service from Ms. Sharon at the register is always on point. During our February ice storm, she kept coming in to work in order to keep providing the exceptional level of service at which she always operates. Highly recommended whether for grocery staples or for some tasty burgers and ice cream/frozen yogurt treats - these are also good to go. And it beats waiting in line at the Whataburger next door! read more

We entered the door at 10:31 pm for a 10:45 closing time. The lady working the grocery check out told us they were closed and we needed to leave. We argued that it closed in 15 minutes and kept walking- she said no, it's 10:40, we close in 5 minutes. She was wrong but even if she was right, it was still 5 minutes before closing. Food was good. Cherry limeade excellent. Customer Service horrible. We won't be back. read more

they have great fries great burgers and sandwiches. there milk shakes are top notch. I recommend this to people young and old. they have great milk for the house. they have great service to. so go to braums and you'll have a memorable experience. read more

Can't seem to get an order right here. Even repeating the order back to them they still can't get it. Braum's is a great place and the food is delicious but I feel like an A.I. Robot can do a better job at getting your order right. read more

This is my 2nd time being disappointed with the sundae at Braum's. They are very skimpy with the toppings. I let it go the first time but this time was on another level. Ordered a banana fudge sundae($4.39) and added heath. First, they charged me an extra $1 for heath! A whole dollar. Now when I received the sundae after looking at it, I asked where is the heath? The assistant manager says it is at the bottom. I look at the bottom and there is a spoonful on the right side of the sundae. A spoonful for a $1???? I can buy a whole bar for $.89 shoot I can add bacon on a hamburger for $1. THEN I inquired "well where is the almonds that come on the sundae" and he says "oh you want that too? " Ummmm I just paid an entire $1 to ADD a spoonful of heath so why wouldn't want my almonds that come with the sundae??? If I wanted to substitute surely it wouldn't have been an extra $1. For $5.39, I want everything sheesh. I feel like I was bamboozled. Bushwacked. On candid camera. If I wasn't craving ice cream and had the time, I would have sent that catastrophe back. Needless to say, I will start going to Andy's read more

Salad was old, wilted, and rusty. Gross. I usually eat the same salad at other locations, and it is delicious. They need quality control at the Grapevine location. Throw those old salads out! read more

I haven't been to Braum's in SO LONG. I didn't know they had changed locations from Main Street in Grapevine to this new location (nice, clean building). When you walk in you can smell the burgers and it smells amazing. We didn't come for burgers, we came in for ice cream. Well, we ordered a jalapeño burger and fries because we couldn't resist, it smelled way too good. The burger was juicy, soft bun. Fries were crispy on the outside and soft on the inside. I can't believe it's been years since I have visited a Braum's. I will not make that mistake again. Oh, we also had a single dip hot fudge sundae and a single scoop butter pecan ice cream. Both exactly as expected. Reminded me of childhood. read more

I understand many businesses are hurting right now, especially during this pandemic, but after getting done visiting here tonight it is clear they could careless about their customers. Out of all the tables in the restaurant not one was clean. Don't even get me started with the floors. We asked for no cheese on one of our burgers, but it came with cheese. We scraped it off and honestly thought no big deal. I went to open my burger and their was hair coming out of it! We took it up to the counter and the manager walked off threw it in the trash and gave us another one. Which we are grateful for, but a sorry would have been nice. I grew up going to Braums with my grandparents and it is a special place to us. Tonight made me very sad to see how poorly this Braums is ran. We will never go back to this location, but do hope they can fix their cleanliness and attitude towards their customers. read more

Love Braum's, but miss having it in San Antonio Great ice cream.. I'm in the parking lot! Good place. read more

Just went through the drive thru, paid for a banana split and as I get to the window to retrieve the ice cream, the young lady says that they don't have bananas to make the banana split. Why couldn't the person taking the order say that to begin with? Didn't even get a discount, nothing. Very poor communication. read more

If you have to remake my food and it's incorrect, cold, and WITH HAIR the 2nd time, you don't get a good Yelp review. The menus all say it's acceptable to substitute cottage cheese for the medium fries in any combo meal. The person taking our order told me they don't have cottage cheese. After assuring her the menus all say they do, she asked a manager to make sure. After listening to the manager describe and demonstrate clearly and concisely how to make the substitution, the person taking our order proceeded to ask someone else who showed her the way to charge us extra for the side. We called the manager back over to correct the three up-charges for the substituted sides. The manager explained, once again, clearly and concisely, how to substitute the sides. The person taking our order also didn't know which toppings or condiments were standard on the burgers. They incorrectly modified my burger to have "only mayo" instead of "no onion." My wife's burger was also incorrect--it's like they were playing burger bingo trying to decide what she would/wouldn't get. Her burger resembled nothing like she ordered--even though she repeated the request FOUR TIMES. We asked for both burgers to be remade. They were. Both remade burgers were completely cold. My wife's remade burger had hair. The cottage cheese was pre-packaged, so it tasted great, as always. read more

What a great experience at this Braum's. I have finished lunch and needed something sweet and drove by a relatively new Braum's in Grapevine. I was blown away by the customer service and even more Blown Away by how artistic my strawberry shortcake sundae came out. I also like the concept that you can get single dip fancy sundaes. read more

Braum's - Strawberry Shortcake Sundae - Ice Cream & Frozen Yogurt Near Me - Grapevine, Texas

Two days during the ice storm they were the only place open I could get food. Burgers were great and they got it prepared as quickly as possible. Thanks for your hard work shorthanded. read more

Braum's - Ice cream - Ice Cream & Frozen Yogurt Near Me - Grapevine, Texas

Staff doesn't wear masks Why no curbside pickup? No bicycle racks Grocery items are unavailable in the drive through read more

Asked a group of employees that were just standing and chatting if someone could wipe down a table. They all looked at each other. One boy said I don't know how !!! The older one of the group went and wiped it down. Didn't even show the guy how. What a shame and embarrassment! Thankfully We are just passing through soo won't be back. read more

I love Braum's ice cream but I'm not a fan of this location at all. I recently brought my husband and son for an evening treat and nothing went as planned. This particular day, the line was longer than usual. After, getting to the window to grab my food it all made since why the two cars in front of me were idled and waiting for their food to come out. The crew that night was screwing up orders. When I asked to correct the order the girl graciously took the cup of ice cream dumped the content and sloppily threw the correct scoop in the same cup. The same cup with the old ice cream residue inside and dripping on the outside of the cup. At a minimum she could've wiped the cup. Honestly all our ice cream was melted because I watched the window attendant take the prev two cars their orders while I watched our order melt on the counter. read more

Love Brains, but this location leaves something to be desired. Ordered 5 items, including 3 brownie sundaes. None of them had the brownie in them, but was charged for them. Spent two days trying to call them. Phone was busy every time I called(8 times at different times of the day). Never rectified. read more

Great ice cream! The convenience store is a happy surprise! Reasonably priced and varied menu.

We visited Braun's in Grapevine today for the first time. Everything was great!!! Burgers, fries and shakes were delicious. The service was great- super friendly employees at the counter as well as in the grocery area. The whole place was SPOTLESS!!! Employees were cleaning the whole time we were there. read more

The ice cream is good but the inside is filthy. No gloves, no hairnets, ice cream scoops are not cleaned all the way as I've found streaks of other flavors mixed into my ice cream. Eating area is a wreck and the employees seem inconvenienced in taking customers orders. I believe that new management could turn this around quickly! read more

Went on a Saturday night to get ice cream. Ice cream was average but correctly priced so we didn't mind. The one woman seemed like she hated working there, visibly annoyed by the crowd of people coming in at 8pm. I mostly felt bad because the staff was really trying but they seemed to be understaffed for the amount of people coming in. I do have to say the ice cream line was filthy, counters were covered in food, dining room had crumbs everywhere. read more

My husband went thru the drive thru and ordered a #12 and a chicken finger meal. The chicken was thrown in the bottom of the bag. No Cole slaw. No gravy. Just cold French fries. His burger had ketchup on it - he never ordered it that way. Worst meal we've ever had there. Might be a while before we go back. read more

Love love love this place.. this is my go to dessert place every Friday. The ice cream sundae, frozen yogurts and banana split all is to die for and at such a cheap price. I like the food here too. Overall a great experience everyone I visit this place. I also make sure to get ice cream boxes home for having it through out the week as they have a number of good offers in their store. A must visit for all dessert lovers!! read more

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Yummy pecan praline ice cream... sweet heart server... fast service! Two big scoops in a cup for a bit more than $2.00!!! Perfect!! read more

Braum's - Ice Cream & Frozen Yogurt Near Me - Grapevine, Texas

Being this is one of the only ice cream places in town locally, we do frequent during the summer for treats on a hot day! Good ice cream ... we don't eat the food. read more

Braum's - Can't believe I'm letting my kid have this lol .... but a double scoop doesn't happen often so I don't feel too guilty! - Ice Cream & Frozen Yogurt Near Me - Grapevine, Texas

I was very disappointed, in this COVID-19 environment, that the employees serving ice cream were not wearing gloves, masks, or practicing good hygiene. Good ice cream, but I probably won't be back. read more

We are staying at the Great Wolf Lodge down the street and wanted a treat at a reasonable price. Google maps took us to Braum's! Kind of an interesting place with the market inside.... They give generous samples and were friendly enough. I got a scoop of the strawberry blondie and it was FANTASTIC! My kiddo got chocolate chip cookie dough and claimed it to be the best!! The portions were generous and the total bill was under $6 for 3 items. Bargain! We will be back. read more

I used to work at this location and when i did, this place was in tip top shape. Every table was wiped down, floor swept and mopped, management was extremely kind and so were the employees. Now its the opposite. Its very sad to see read more

Frozen yogurt machine is always broken. Might as well just take it off the damn menu since you NEVER fix it

This place is usually good when they have a good staff. Today I went through the drive thru and it was the worst customer service. They had to make a sundae and they couldn't get it right. And then they cop an attitude. I was literally ready to drive away. You get what you pay for crap all around. read more