Took my 25 year old truck in for an alignment. Quoted $89.00. Mechanic accidentally damaged my upper control arm. Admitted it and replaced it for free. 3 hour delay and $500 of free parts and labor later they only charged me $86.00 Alignment was perfect. Honest mechanic's are a rare find. Thank you Brake's Plus for hiring Jason. You will get all my future business when I need it and I will always recommend Jason at Brakes Plus. Thank you guys ! Your awesome. read more

Brakes Plus - 1998 Dodge Dakota - Auto Repair Near Me - Thornton, Colorado

Very nasty customer service, just feels like they don't care. Made me feel stupid with their very passive aggressive comments. Wouldn't recommend this business please look somewhere else if reading this. read more

If I could give zero stars I would customer service has the nastiest attitude and front desk lady that gives quotes that aren't the actual total and they take in cars not knowing how to function them don't accept cars if you don't know how to properly service them. read more

jamie and his team got me in for a brake and suspension checks. explained everything directly and showed me. will be back for more service!!

This is the worse place I never went in my whole life, bad costumer service, the cost to high for what they doing, The last weak I went at 9pm and I leave at 3 for one change oil and they charge me extra for one thing that they added read more

Paid for a coolant leak diagnostic for my vehicle. They did their pressure test on it and said it wasn't leaking. Clearly it was leaking. They don't know what they are doing at all. Wouldn't recommend going here since they can't even do a simple task that they are paid for. Avoid it at all costs. Waste of money! read more

Great service and they were on time for my appointment. Fast service, Jonathan was great with my dad before and after three service I do appreciate that read more

My car is old and was really loud and shook all the time. I'd taken it to other places and they never really cared or knew what to do about it. These guys knew and fixed it! I wish I'd gone to them sooner rather than living with it for so long. Also, I thought my brakes were going bad but they said they still had a lot of life on them. They could have just replaced them and gotten the money, but they did the right thing. :) read more

Super terrible.don't go here unless you want to be scammed and lied too, these guys have no morals don't know how to do work,I went in for a shock install cause I lacked the tools (12:00pm)I called to see if they can they give me a quote, he did and said it would of less than $70 if under 30 mins , the shop put my simple shock install aside for 5 hours my truck was on jacks I was left stranded then I tell them I'm going somewhere else after waiting and what do you know They got right to it 40 minutes before they close I left because I thought it would take a while not even 10 minutes later the shop calls to pickup my shock...But they installed it backwards and they charged me double of what they quoted me for a 8 minute service that was done horrible.DO NOT RECOMMEND AT ALL read more

They really helped me out and were very accommodating. They worked hard to fix my issues in a quick manner. Thanks again!

Last week I took my car in and had them do an alignment and something with my breaks. It went well and they were very nice. I had a family friend try and replace the control arm and he could on do one side as the other wouldn't come off. I've had the part for months. I asked last week if they could put the new one on if I'd bought the part somewhere else. Two separate people told me that would be fine. I showed up today and was told they wouldn't even look at it. It was incredibly frustrating when I asked them multiple times last week if they could do it and was told it wouldn't be a problem. They were helpful last week. The manager who was there today that I was told was new was rude and didn't even bother to give me suggestions on places to take me car or apologize for the inconvenience. read more

Typical garbage brake shop trying to upsell services and won't correct a problem they took on. One of the mechanics was trying to argue with me when I was trying to explain what issue I was having. Funny part was that he hadn't even spent a minute under my truck and was telling me what my truck's issues were. The mechanic that had been working on my truck was a nice guy, but the heavy set guy was terrible. He shouldn't be allowed to be customer-facing. I am a mechanically-inclined person and needed a laser alignment after some work done on my front end suspension. That did not matter, they'll rip you a new one no matter what precautions you take. Tried reaching out to the store managers, but they get too many complaints to care, so I was ignored. Avoid like the plague if you value your time or money. read more

My car is an older car and brakes plus takes care of me every time, they listen to me speak and really try to find the problem and fix it! Thank you brakes plus! read more

went to get my ac fix and they fix it but they also damaged my fender so thx a lot wouldn't recommend going here at all

customer service is very unprofessional and manger was rude sometimes it's not what is said but how it was said

Came in as my front light on my car burnt out. My car dash was telling me to change it (I know NOTHING about cars!) J.B helped me and changed my front light! He totally was my lifesaver of the day. I have to say.. with all the competition around J.B made my experience easy breezy and I made an appointment for my oil change as I know my car is in good hands, as long as he is working on it! THANK YOU J.B! :) read more

shout out to Shawn ,my son Jacob Ramirez had his car at this facility I just want to thank shawn for all of his help and patience,I cant remember the last time I was treated real good at a car repair service your are definitely a good person with a good heart and also very good in customer service, I definitely hope your Boss treats you good ur one of kind I would strongly recommened Brake Plus. Pearla Romero read more

A big shout out to Daniel and Brian at the Thornton Co (104th) location fir their professional and helpful experience we had regarding our 94 bronco. They quickly found the culprit and a couple other needed repairs /replacements on original parts to keep it in great running condition. Thanks for your professionalism and communication during this . We are regular customers of your company in Colorado Springs and will continue that . Thank you Sharon read more

We've been taking our vehicles to Brakes Plus at 104th for years. They are able to clearly communicate the issues that need to be taken care of, and will let me know if something can wait to be repaired later or should be taken care of right away for safety. As with all shops, they are trained by corporate to try and sell something extra (air filter, wiper blades, whatever), but I have learned to ask bluntly if those extras are desperately needed or not. They don't take offense to me asking the questions. Their prices are in line with what other shops charge. The main reason I am loyal to this shop is because the people who work there are honest with me. That's hard to find these days. Special thanks to Pete, Daniel, and Paul, as well as the manager who was relocated to another shop, Shawn. They go above and beyond to make sure our vehicles are safe to drive. Thank you! read more

Josh was awesome and helped me fix my brake light. Great and helpful service. Big stress off of me too, thanks Josh!

I came in for a simple Alignment. After keeping my car for the day, they told me I needed $2000.00 worth of parts and labor. I took it to an honest mechanic who verified that I only needed an alignment. I will never return to this location! read more

Ive brought my car here for multiple reasons. JD has always been very helpful figuring out everything thats wrong with my vehicle. They dont push you to buy more then you need and i would recommend coming here to any of my friends or family. I will definitely be back read more

Brought in the car just to have an alignment was told that it needed to have all new front end struts and shocks oh and bushings. We were told what needed to be replaced before we even gave them the keys. All of had just been replaced on the vehicle all we needed was an alignment this place is trying to rob you for your money. TheI hope everybody gets to read this have a good day. read more

I went here to get an oil change. The guy Daniel who I dealt with when dropping my car off and on the phone was rude. Of course they call you telling you that you need other stuff changed trying to get you to spend more money. When I declined these services because I had recently changed out that part and said I could do it myself he laughed in my face. I know it's so crazy to think that a woman knows stuff about cars. work on your customer service skills. The man who helped me check out was extremely nice. Wish I got his name. read more

About three weeks ago I brought my car into Shawn with a check engine light on. I was told the radiator had a leak and couldn't be repaired, so it was replaced for $1200.00. While on my way to work the engine light came on again. I took it back and was told it was either the coolant thermostat or the sensor...replaced both $400.00. Now smell antifreeze coming from heat vents into car. They can't smell the coolant! I can't either! Only suggestion is to replace the radiator cap. Hmmmm we'll see. Everyone is nice and professional. I trust Shawn will make things right. read more

Ladies, please BEWARE of this place. I took my care in for a brakes check after my back wheels had been giving off a light squeak every so often. I had my front brake pads changed at 60,000 miles, and knew my back pads probably needed to be changed. After about 1.5 hours of waiting in their waiting room, a mechanic came out and informed me that my back brakes required new calipers and were "almost metal to metal". He then proceeded to tell me repeatedly how much of a safety concern this is and how I should address this matter TODAY and NOW. After looking at his quote, the total cost of new brake pads and calipers plus labor would be almost $1,000. He didn't even go out and show me the calipers or brake pads. After I asked the mechanic what would cause my calipers to be so worn, he simply stated, "Oh you know this happens--it happens a lot with big trucks and we see it every week at least 2 or 3 times a week", all while his ears were bright red. I drive a newer Corolla. Seriously. After reaching out to my family mechanic for a second opinion, it turns out my calipers were completely fine and actually had about 3mm to go. I understand that the season may be slowing down, but to blatantly lie to a potential customer and try to instill fear about the person's safety to get business and sell parts is disgusting, especially because she's a young woman. To make matters worse, 3/4 of my tire valve caps were missing afterwards and my tire pressure light was on. Save yourself the dishonesty and find a reputable facility. read more

The whole team was great they really made my day better especially Patrick he was amazing his customer service is on point thank you brakes plus especially Patrick!! read more

Had such a great experience with the staff here at brakes plus. I have used another one of there locations in aurora and they were just as top notch here in Thornton! Quick service and response to my questions. I'm not a car guy and they explained things to me so I could understand them and didn't try to talk over me. Great place I'll be back with all my cars and my fleet vehicle now read more

Just got off the phone with the district manager. I said to him "if my mom was in there she would have ended up paying for services she didn't need!" He said back to me I kid you not and I quote "well being mechanically inclined is definitely an advantage" He just admitted that, charging people for services they don't need is common practice there. read more

Agree with other reviewers that women should use caution. Quoted over $900, got it done for half elsewhere.

Took my car in because the car was miss firing and when I picked my car up the guy said it was fine and charged me 98.00$ for maintenance fees. The car started up fine and I left to the store and when I tried to drive home the same problem occurred. I called the guy and he said "it was fine when I looked at it". Really! He then said there was no Tyler's he could do for me. I was ripped off by Brakes Plus. They expressed NO concern that I was stuck and out 98.00$. I will never go here again and continue to tell people to stay clear of this business. read more

We take all our vehicles to the fine folks at Brakes Plus in Northglenn. Shawn has excellent work ethic and is always honest with me and my wife, we have always used this paticular store due to the honesty and awesome treatment we receive. I even take my work van here for all work to be done. read more

They will take advantage of ladies that come in to their office. They have over charged my mother and when we called to talk about to got hung up on by 2 different guys. They are full of themselves. My situation had to be dealt with above their heads with cooperate. Fun fun. Don't go here! Don't waste your time, and don't bring a coupon because they will find a way to not let you use it! read more

Went to Brakes Plus today. Shawn was my technician, he was kind ,helpful and pretty funny as a matter of fact. The price was fair and wait time was reasonable. Thanks Shawn! read more

I had numerous things that needed to be done to my '14 Kia Optima. These were mostly typical maintenance sort of upkeep, other than the front left tire that was 3 degrees off b/c I nailed a curb. So the list of repairs: Front struts, shocks (rear), 4-wheel alignment, front brakes & rotors. These repairs were, quite expensive, but would've been even more so had Daniel not been able to find me some of the really great deals that he did! (Thanks man!) They had to keep my car overnight, but that was only due to the fact that I didn't drop it off until later in the afternoon, and they close at 6pm. My car was ready by 12 noon the next day. Now, just for 100% transparency on this review of my experience, I would be remiss if I didn't mention the following. (Also, the fact that this was resolved so quickly & professionally is why it didn't even affect the rating of 5 stars) After leaving their garage two days ago and driving home, I noticed a very noisy, very distracting & worrisome rattling coming from what I perceived to be the back, left rear of my vehicle. Subsequently, I took my car back to Daniel and Brian (mgr) and explained the issue. Short story short, after taking my car out for a brief test drive to hear it themselves, they put it on the lift and promptly diagnosed the issue. Turns out that a shock mount wasn't properly secured, causing the rattle. Again, fixed super fast, first time, etc...this was still worth the 5 star rating. So there you have it! It was expensive, but it was loaded w/ items that had been put off by the previous owner, and by myself - not to mention my curb kiss that was a large part of the overall bill. Bottom line: Everyone who has claimed to not have a good experience here, I'm really sorry about that. You must've NOT had the privilege to deal with Daniel and Brian! I didn't feel pressured, upsold, lied to, nor taken advantage of, at all. The fact that Brakes Plus stands behind everything for 6 months (and probably even longer than that), and the brake pads, etc for the life that you own that car made the large bill more palatable, that is for sure! I *HIGHLY* recommend this Brakes Plus location. Thanks you guys! Much appreciated! read more

I had to take my car to get a lug fixed that discount tire broke. All the employees were friendly and quick! They charged me half of what they quoted me which was a pleasant surprise!! The next day I saw I was missing a hubcap so I called to see if they had it but they didn't But promptly told me if I brought it up there they would get me new hubcaps! They went above and beyond and I could not be more pleased!! Thanks guys!!! read more

I was really surprised with how much Brakes Plus went above and beyond my expectations with their services. As someone who has been skeptical in the past with mechanics, I am really impressed with how genuine they are, and willing to go the extra mile when it comes to looking after their customers. A special mention to J.B., who took care of me and my car, and someone who has now made me a loyal customer who will definitely return to them from now on. read more

I mistakenly posted my review in the tip section. You should read it there but basically this shop saw an older woman and tried to tell me my 2015 car needed $1068 in repairs when 3 other places (2 competitor places and 1 private mechanic) quoted me less an $200 to change brake pads. Not saying I won't use another Brakes Plus for work on my car just won't use THIS Brakes Plus. I contacted corporate and within an hour got a call from a very nice gentleman who was polite and listened to me. He apologized but I already had another shop do the work. read more

They take advantage of women. They quoted me almost two thousand dollars in repairs on my van. I took it to another mechanic and I paid him a couple hundred for a minor repair. This is over 2 years ago and my van is in good shape. They also just quoted my niece a $400 repair and my uncle checked out her car and said there is nothing wrong with her car. read more

I just had a nightmare experience at another service shop (down the street) and had to start all over on the same problem. Decided to try Brakes Plus and they really renewed my faith. I interacted with 3 different fellas over the course of my 2 visits and these guys couldn't have been more kind and helpful. Got me taken care of in a way that's rare these days. They will have my family's business moving forward. read more