I showed up on a Monday at NOON and expressed I had an issue with my driver's side window not rolling up. They told me they couldn't guarantee looking at it that day but they asked me if I could bring it back early in the AM on Tuesday which I did AFTER mentioning I had to be at work in Boulder at 11:00AM the next day. So I brought my car in at 8AM on Tuesday. They tell me there are a few cars in front of me and it might mot be ready for 11:00am for me to get to work. They also said I can leave it and it will cost $180 "just so I'm aware to diagnos my window" but that money would go back to labor once they figure out what's wrong with my window. I asked IMMEDIATELY "how much are we talking?" I mentioned Safe##te fixed my main window and quted me $215 to fix my regulator on the window. I was told "We don't know until we get the diagnostics" I again expressed I have a coupon at my other place and I should just use that. They convinced me they'd give me a ride to work and help me figure it out. The ONE thing they did right was give me a ride for free to Boulder. I EXPRESSED that I have another job in Broomfield at 4:30PM. The driver, Ethan also working the register told me "No problem, I'll call you by noon to tell you about the "diagnosis". He DIDN'T call at Noon. I called HIM at 2:00PM and he expressed you have a bad regulator. (No ish, dude. Safelite knew that without a phantom diagnostics charge) I said ok can you fix it by 4:00PM so I can go to my other job. He came back after even though HE was supposed to call me at Noon, that they can guarantee they can have the car ready for me by 5:30PM that day. Keep in mind he dropped me off personally at 10am that AM in Boulder. Knowing I had another job to get to. Not only was I confused about the now $400 price when I had a coupon for $215 at the other place I was not going to pay that. I expressed just give me my car back so I can make it to work. I said I'd pay for the $190 diagnostic check as I was prepared to eat the money and bring my business elsewhere. When I picked up my car there was no, "I'm sorry we couldn't service you in time, or I' sorry I didn't call you at noon like I pledged" All that was said to me was "you've already paid for the diagnostic so if things change you can come back and get the window done for $200. So after seeing the dates didn't match up with me for the OTHER place I went back to Ethan at Fine Tuned Auto. Dropped off my car this AM at 9AM. Not only did he not call me to tell me the car was ready. (He admitted to messing up my phone number and he only texted me to tell me it was ready, NO CALL, NO EMAIL, just texted THE WRONG NUMBER) I get there he tells me it's $420. AFTER the work was done. I asked if that was a mistake, he definitely quoted me something different last week. He says no it's another $220 for the parts. Overall I ended up spending $620 on a window regulator that Safel**te repairs for $215. Unacceptable. These people are crooks plain and simple. Bring your car into Boulder do NOT bring it here unless you want to be taken advantage of and have your time wasted. Period. Crooks. All of them. Read the other reviews. You won't get your car back on time and they'll charge you 3x. read more