I've been to brakes plus twice now for my brakes (imagine that!) and this has to be the best customer service ever. Dean is awesome and he try's to help you out as much as he can. He also treats you like a person. I'm a woman in a mans world and he still treated me with respect and as a human. As I'm waiting for my car, I told Dean that I would be outside because it was warm inside, he brought out one of the chairs for me and made me sit down. He is one of the best guys ever. I highly recommend Brakes Plus. read more

Kati and David were personable and trustworthy. I felt comfortable and relaxed. Great work Kati and David... and team.

Called several shops and Dean offered me the best deal! They did a free inspection before any work was done, only fronts needed replacement, and they rotated my tires. Dean and the front desk staff were friendly and helpful. They didn't try to sell me anything I didn't need just what was required (in this case, front brake pads only). Very satisfied. read more

Thank you Brakes Plus for always taking care of my car. I appreciate all your efforts.

These guys are the best! I called ahead not knowing what was wrong really and spoke to John. He was very patient as I was practically in tears on the phone. He reassured me they would look at my brakes & give me an estimate before doing any work. I stopped in a few minutes later without an appointment. John and Tom fixed my issue in just a few minutes and had me back on the road in no time!! I will definitely use them from here on out & will refer them to everyone I know. Thanks for keeping me safe, fixing my problem & saving my day !! read more

Did my alignment car feels great, really big difference. Helpful guys out here. Offered a kit too which is helpful in the future need be another adjustment. Thanks so much guys. read more

Wow these guys are fantastic. And they are honest. Love that super hard to find. John in the front was super knowledgeable and helpful and Richard the tech was great. I'm the son of a mechanic so I can smell BS a mile away. Greulich's automotive wanted to charge me over $500 for just my rear brakes. Didn't even check to see if the rotos could be turned. They just said it needs new rotors, they lied. Brakes Plus they were honest said rotors are good and need to be turned, and changed me $277 for everything plus a flush.. Great bunch of guys. read more

This place has really taken a turn for the worse. I used to go here all the time and I absolutely will NOT return. I bought a battery from them that died while still under warranty. They charged me just over $20 to replace the battery that was still under warranty for supplies disposal and labor. What the heck kind of supplies did they even use that were 5.00 extra? Then they told me they couldn't get the kind of battery I had again so they upgraded my battery and I got a better one. FALSE! I looked them up they are exactly the same. They don't even have to lie about that. Stay away from this place! read more

I highly recommend this place. John S was amazing. Explains what needs to be done, doesn't over charge. Very fair. Customer service is amazing! I send all my friends and family here. read more

JOHN SAVED MY LIFE! Not literally. Well, maybe. Anyway, another shop did a terrible job on a previous repair and he went above and beyond with helping me understand. Because of him, I feel confident about making the other company make things right with me. And also, the work he did on my brakes and everything connected to them was very satisfactory. You want guys you can trust? They all work at this store. read more

This location of the best!! Ken Murray took the time to run diagnostics and locate an electrical issue. He also walked me through what I did and did not need to service my car and send me safely on the road. Thanks Brakes Plus, and thank you Ken Murray for your thoughtful help! read more

While the service might seem genuine, they still are trying to gain as much money as possible. Their customer service is awful. Even as returning customers we were treated with sarcasm and belittled. Never again coming back. If I could give this place 0 stars, I would. read more

I had an issue with the brakes I had installed and the manager was unwilling to replace the defective product and forced me to spend hundreds more. I had to get corporate involved and they advised the situation was not handled accordingly and they refunded me the excess funds I was charged and even covered an Uber. I can't give 5 stars for this location though as I had to jump through hoops to be treated fairly as a result of jason's poor management. read more

They did service on one of my vehicles and recorded the mileage in kilometers instead of miles on the Carfax. Now the Carfax says this car's mileage is higher than it actually is because their employees are too incompetent to check these things, even though it is their job. When I called trying to rectify this situation I was told there was nothing that could be done and the man I spoke with, who said his name was Jason, hung up in my face. So rude and unprofessional. I'm sure nothing will be done about this, but I still wanted to write this review so others know watch their backs with these people. read more

they takes forever even when its not busy and i asked specifically if they can hurry up never again lost a custy

Called ahead they said bring my vehicle in right away this was at 10:00am there was only one other person and one car in the Bay Area. I needed an oil change and alignment. At 1:00 I called to check the status and they said they're just getting to it. 3:00pm I call again nope still haven't got to it so I ask when and how long it'll be he says 2 more hours , ok then we'll come get it. We Get there to pick it up and they're pulling it into a bay and there is absolutely no one else there. Nobody apologized or said anything to me Literally they only thing they did was move my seat and steering wheel. I've been to a brakes plus before but at a different location and they were packed and didn't even come close to keeping my ride for 4.5 hours for new brakes and transmission oil change. I would definitely not recommend unless you don't need your car for a day!! read more

At Brakes plus they have excellent customer Service and help me out a lot with my car and saved me a lot of money. The staff here is just great and will definitely come back read more

Took in my company van and my own oil. They had no problem changing my oil and Brett in the front was very helpful. Thank you again gentlemen, will be sending more business that way. read more

I should've know better than to give this place a 2nd try when they overcharged me for a new radiator back in 2014. These jokers tried to charge me $500 to replace my rear brakes and rotors. Then tried to scare me by advising me not to drive any further and also tried to convince me that the cost is an investment. I took it down the street to Pep Boys who told and showed me that my rotors are in great condition and all I needed was the brake pads for $199 and they gave me a $50 off coupon. This place is robbing folks.. DON'T FALL FOR IT. read more

Always good service with a good price. Honest, reliable with the work performed on time

Made appointment for 8 they said they couldn't get to it tell 12 and hope to have it done before they close at 5. So why did I have to make a appointment at 8? read more

They gave me a quote of over five hundred dollars that included new rotors and brake pads for the back brakes. I took It to a mechanic I trust and was told the back brakes still had 75% life and rotors were fine. I ended up paying $189 for job. I would not recommend this business as I feel they are very dishonest. read more

I really appreciate the wonderful service at brakes plus. They have always been upfront about what the car needs done, then we prioritize. I would rather know what all is wrong, instead of being stranded somewhere because I brought my car in for something minor, but it really needed something else and no one bothered to tell me. I have full trust and faith in John and his guys'. read more

First time patronage. They were very busy. Dean the manager, fit me in at 4 o'clock because he felt I may cause more damage if I kept driving. He worked an hour past close to get it done. Also fixed a problem with a slippage I had felt since I bought the truck. (7yrs) nobody else had. Very impressed. All my vehicles will now be taken here read more

I was very satisfied with the service. I had an appointment for a 4-wheel alignment and when I got there the sales associate greeting you at the counter told me he was sorry but there was no way my truck was gonna fit in the bay because of the height of my vehicle, then Dean (Manager) came out and made it fit. I believe he went the extra mile to make sure I was taken care of. Good job ! read more

Another great experience. Dropped off vehicle over night, left keys in drop box, John G. called me at work by 9a.m. the next morning with diagnosis and pricing. Very professional detailed explanation. Didn't feel pressured into any kind of up sale, just current issues and suggested things to watch. Great job John G. and the rest of your team! read more

It's great to go to a business that makes you feel comfortable and welcome. It's an absolute rarity in the vehicle repair area of businesses, but this place absolutely knocks it out of the park in regards to customer service and friendliness. While there, Devon and Taylor were able to help find and take care of some gremlins that have been bothering me, as well as help me get some new parts added to both my vehicles. This place has gained my business for a lifetime and will recommend this place to everyone. Thank you guys for your hard work and passion, you guys are awesome! read more

This Brakes Plus location gets 5 stars for service. They are the nicest bunch of guys in the auto repair/maintenance industry that I have ever encountered. They don't try to force repairs on you that aren't necessary at the moment and keep it real. They were short handed one day when I scheduled my routine oil change and they asked if they could reschedule and my oil change would be free. And of course it is much cheaper than the dealership with the same quality if not better service. read more

What can I say other than AWESOME, This was my first time into this Business and I was in need of my back breaks fixed asap, Dean and John made that happen and had me out within 2 hours of my arrival, Will did an amazing job with making sure the work he had done was done rite. I also needed 2 back tires John had made a call to the tire shop he recommended me to go to, verified my tires were in stock and got me an amazing out the door price. I can now say I have finally found a new shop that I can bring my car to when I need anything done, The customer service these guys showed me is what we need more of in the world, they went above and beyond for me and I greatly appreciate it. So Again Thank You Again Guys. Look forward to seeing you again. read more

Great customer service checked my vehicle out made sure it was running ok. Dealer wanted to charge me for something that was not needed to be done, and they made sure it was correct. read more

I have been very pleased with the service I received here. I called around 8 am because I am traveling to California tomorrow and I wanted a car inspection/ oil change. A gentleman offered to squeeze me in around 10 and my car was done early. He mentioned something about a belt that should be replaced, and I was skeptical. When I showed up here he offered to show me the belt and explained what it did and it looked in very bad shape (I saw it). I felt like they weren't trying to sell me something I didn't need and they genuinely just wanted me to get home safe- and that was a really good feeling. read more

Took one of my vehicles here for an estimate today. I was a little disheartened to get an estimate higher than the dealership. The attitude of the young man was a bit off putting too as he said, "good luck with that". If that is how they want to do business, so be it. I took my vehicle to another shop (farther from home) for expediency of repair and I am literally paying half the price and getting the vehicle back today after the same diagnosis. I tried this shop as it is very convenient. Convenience aside, I guess their business is so good they can overcharge with a smile on their faces and poor attitudes. Please shop around before committing to any repair. The fact is they just don't need my business. read more

Fast, efficient, Lana even came and showed us two filters and gave us her opinion on replacing them.

I was recommended to brakes plus by a friend. At first I was told I had a thermostat that needed replacement. Later, I was told that was not the fix and it was the water pump. No problem, I understand car issues are hard to diagnose. The problems came there after... After receiving my car about a couple days later I found someone broke a hose fitting on my radiator and tried to super glue it. Looking even more closely, Brakes Plus did not even place the original screws back on my car for items they took off. They used screws they found around the shop... I called and they said they couldn't find the original screws and also admitted breaking the fitting. I was hesitant to bring the car back there but eventually I did. They performed the repair with a fitting I purchased, found the screws, and gave me an oil change for free. I felt a little better about the experience and tipped the guys $40 for being honest. Two days later I find my battery light came on. They did not place the serpentine belt correctly and it shredded leaving me stranded about 50 miles from home. When I called them to tell them about what happened I was told to tow the vehicle there. I stated it was due to their work and that they should tow the vehicle. After going back and forth with a service rep, I just lost it. I had to pay a $120 towing bill and $90 to get the belt replaced somewhere else due to their poor workmanship and service. Never had such a bad experience with a mechanic shop. Buyer beware........ 35th Ave and Union Hills read more

Took my car in on Monday and Jesus told that EVERY brake pad on my car was bad and they need to be replaced and also new brake hardware replaced. He quoted almost $700 dollars, I told him I would talk to my husband and call back. We decided to get a second opinion from my moms family mechanic. I called back and let them know we wanted a second opinion where he was asking if it was a money issue or why we didn't want to just fix it there. I replied and told him we just wanted a second opinion. When I went to pick up my car, Jesus proceeded to tell me that he could do the fix for $200. How did it go from $700 to $200 just from saying I wanted a second opinion? I declined and stuck to my guns to taking it somewhere else. Sure enough the next day I bring it to a family mechanic and he gives me a call and let's me know front brakes are in perfect condition and back only needs to be replaced. Which would cost $180... still cheaper than the second pricing. Just be cautious, looking like I'm not the only one they tried to over charge for fixes that didn't need to be done... read more

Best mechanics I've ever been too. If I could give it more stars I would. Such a friendly staff. As soon as I walked in and explained the problem they told me the possibilities that it could be and checked everything. I knew I was in good hands. I will for sure be going back! read more

87 year old 2 time VN vet, I had these guys do a brake job. This turned out OK except they told me the wheel bearings were bad and charges me $800.00. Then told me they could fix all the oil leaks on my 1976 450SL mercedes . Well they took me for $3900.00. 2 weeks later, when I picked it up, I had to take it back because it still leaked, they told me to leave it and it would be ready in 5 days. 35 days later they call and said it was done and it would be another $1300.00. They even said they were going to wash it because he was such a good customer. When I got there, the city was almost ready to haul it off because they parked it in the street at a RED curb. And it was not washed. Got it home, well almost, you see I had filled the tank 2 days before I took it back in. Now it was bone dry. Cost me $50.00 to fill tank again. This guy, Kevin Goward @ Brakes Plus 18415 N 35th Ave Phoenix. 602 298-1516 Even told me that he had taken the car to Attwood Auto shop on 7th street in Phoenix, because that was a place that worked on mercedes cars. Said they paid them $2000.00 to tune it up for him. Its listed on my invoice but not the cost as I was only charged $1300 the 2nd time. Now it misses more than ever. They had removed all the color coded mercedes vacuum lines and installed standard black lines. Major problem is that 2 lines were not connected at all. Then I found where they connected a vacuum line to the window washer bottle( it is electric )sucking all the washer fluid into the engine. Checking my books, almost all these lines are connected in the wrong place. this would explain why it does not run very well. It ran fine when I took it in and they were to JUST FIX THE OIL LEAKS. So after most of $6000, they tell me to take it to that Attwood shop where they said they paid him $2000.00. This shop said they have never worked on this car and do not know what we are talking about read more

Just went to brake plus on 35th ave union hill in Phoenix for a redo of alignment done by another brake plus on the westside in surprise. I spoke to Tom @ brake plus on Union Hills 35th Avenue over the phone explained to Tom on my frustration of alignment work done to my vehicle by another brake plus in surprise that caused my vehicle to slip toward the right even after the alignment was done. Tom got me in right away and have one of his employee name Wilmar test drive with me. I explained my issue with the vehicle to Tom, immediately Tom told me he will try switch the tires from front to back first before test driving. Afterward, he have me test drive the vehicle and sure enough that was all it take to fix my issue. Tom and Wil even go further to double check my alignment toe setting and making sure I am happy with the work. Now my vehicle worked like a charm no drifting right or left on the road any longer. I would recommend this place to anyone who lost trust in humanity trust worthy and give this place a try on your vehicle repairs. For Tom and his crew keep up the good work, if I need any work in the future I will definitely go there. Thx again read more

Called for oil change price a guy by name John answered my call i gave him my car info. And he asked me for $29.99 i was like ok thank he hanged up on my !!! Seriously DUDE !!! Is that how u tread ur customers !? read more

Could not have asked for better service. I highly recommend these guys. Instead of nickel and diming us, they were professional and honest. I've never been happier. These guys go above and beyond to help. Truly, I can't say enough. read more