I had very high hopes for this location, but the experience on the whole was disappointing due to questions about cleanliness, and food that needed a bit more restraint when consulting the spice cabinet.
I am not going to say that this location deserves zero stars. It doesn't. In fact my significant other and I both debated what I would rate it in this review, although we did both agree it would be on the lower end of the spectrum.
Let's start with the good; the service from the waitress was excellent, attentive, and informative without being over bearing. She had good suggestions, and the pour over coffee that she recommended was excellent. I tried it black, with cream, and with cream and sugar, all of which were delicious.
So why one star? Well it was a combination of things. I arrived early (7:40 for a 8:00pm reservation, so that I could have a round at the bar). My spouse had an excellent whiskey sour, but they were not able to make my favourite drink (Greyhound) due to lack of grapefruit, so I asked for a glass of water while I waited for my table. The whiskey sour arrived right away, but the water seemed to have been forgotten, much like the sugar for my coffee later in the night [until I asked for it a second time].
And then there was the food. My spouse and I decided to go for the fixed menu; both the vegetarian and non-vegetarian option. It was...a mixed experience. My salad featured overly tough mushrooms, although the meat starter (pulled pork ribs) was perfect.
The main course however was very disappointing for both. Both dishes were very heavy on the spice as though someone had taken a hammer to your tongue and attempted to pound in the flavor. The only way to generate balance was to perfectly gather each component onto your fork, and make sure you chewed them simultaneously. Remember as a kid when you found a bouillon cube in your parents kitchen and decided to try it? You get the idea.
Dessert was also disappointing. The cake was very heavy on the spice, with a gooey center as though it were under cooked. The blueberry compote that was paired with it also had very strong flavors, as did the pistachio crisp atop. The result is so many flavors in your mouth that they all feel muddled, and nothing stands out. If you were to drink to much and slur flavor as a result you would have this dessert.
Still, I would not have given this venue 1 star were it not for observations from the chef's corner seat, that I requested due to a favorable review of this spot from another yelper. What I saw made me question what takes place in the back of the house. Wait staff drinking from open corners, a hand wash station that was not used once (other than to pile dishes into), and a prep chef whom had no gloves but went from drinking from an open container, to bare handedly chopping garnish and placing it on places, to moving uncooked food to the oven, to garnishing dishes that came out of the kitchen, and lastly wiping plate edges with a damp towel that was sitting under a warm light, and went unchanged for the entire time I was there.
It's not often that I see things like this take place in a restaurant that has as many favorable reviews as this venue, but it raised serious doubts about how they prepare the food in the back. If the front of the house staff cannot remember to wash hands, or a prep chef cannot remember to wash hands when going from handling meat to garnish, I do not want to know what goes on outside of customer site.
On top of all of this I also had the opportunity to see a waiter yell "Fuck! Who forgot the rabbit?!" when he realized that a table seated behind mine had not received one of their dishes. Here is a little advice to that waiter; when a guest goes without his/her food long enough that other members of that party are able to finish their entrees do not go back and blame the kitchen. You should have noticed long before it reached the end of her meal that she had not received her food, and you have no one to blame for this other than yourself.
To conclude I would not return. I would not recommend this location to friends, and family. I certainly would not recommend it to those of you reading this, and considering stopping by. One out of five stars, dutifully earned by "Braise". read more