One of the first restaurants in MKE to be New American & serve it all up in a dated but nuovo elegance. Entering Sanford last weekend was everything I wanted it to be, but the food & service fell short of what Sanford has been in the last 20 years.
When I booked reservations, I let the host know (male staff member) that we had two occasions to celebrate: two birthdays & an anniversary, & that we would likely opt for the Chef's surprise tasting menu. As you might know, various tasting menus are known as that, or degustation as well, unless it's prime quality sushi, nigiri, sashimi, then it's better known as omakase.
Now, onto that reservation: the male staff member took our details down & let us know we were all set for our date, & that there was no need to specify between the exploration menu, which is three courses & the Chef's surprise tasting menu, which is the seven course one.
With two days prior we received a call from an Ann who called to confirm our booking. She left a VM & I called her back within the hour. We mentioned our two birthdays & an anniversary, & that we would opt for the seven course surprise tasting menu.
On the day of, as we entered, we were seated after a wait of 20 minutes.
To make my point, at a fine dining establishment it matters more than ever to be well taken care off. We were not properly taken care of. There wasn't clear communication between our waitstaff, water-filling staff person, maître d' & coat check lady. As you know the more people taking care of us, the more the need for that communication. And, that leads to quality communication succinctly, & that is where I think Sanford lacked because we waited upto another 20 minutes just to get some more hot rolls.
Moving on to the food itself, the table was laid with a couple of excellent handmade breadsticks, also rather similar to the Sicilian grissinis.
For starters, we were presented by an amuse bouché to tempt us & to show us the chef's level of experience & what he likely represents.
Next... my memory fails me. However, I can say with certainty that the dishes were overly salty & I am one who realizes that the most important ingredient-is-salt! None of the spices or herbs matter if the dish isn't properly salted.
The birthday surprise came towards the dessert course, & it was just a writing on two dessert plates with caramel that said happy birthday & happy anniversary.
Well, who gets the birthday caramel plate? So, we just shared. It was just overly sweet & unappetizing.
In the 7 course Chef's surprise tasting menu, I'd say just 3 dishes were good, the other 4 were just overly salty.
So, Sanford unfortunately has two more Ss with it: an 's' for overly salty, an 's' for overly sweet & an 's' for Sanford. :-P
As we finished our meal, we were left thinking that it makes sense that Sanford is one of the first & foremost to implement tasting menus to Milwaukee, but it just can't afford to rest on its laurels any longer.
Upon leaving the table, we settled our bill & walked towards the foyer waiting for our coats. We waited.
We could see that no one looked at us. Again, this is important at fine dining establishments, especially if they have or could receive a Michelin star or Bib Gourmand.
We waited a bit more.
Then, we could see the maîtron d' & the coat check lady made eye contact, & we were hurried with our coats.
All in all, I understand it is busy. I understand it is a lot of pressure. I further realize that we are all not perfect. Unfortunately, the pressure at fine dining establishments is especially tremendous. That's just how it is, or you fail. read more