Kelsey and Paul were amazing! I mean true customer service! I was in and out in 22 minutes full old…read morechange. Their kindness was TOP NOTCH!!!!

Great experience at Valvoline Instant Oil Change! Brett and David were friendly, professional, and…read moresuper efficient. They explained everything clearly, didn't push unnecessary services, and had me in and out quickly. It's refreshing to get honest, respectful service like this. Definitely coming back--ask for Brett and David!

Friendly, quick, and clean. I used online to schedule appt which was easy and had suv inspected in…read more35 mins.

This has become my go-to spot for state inspections. Both times I've called, they were able to get…read moreme in immediately. They had my car in the garage within minutes of my arrival and back out with my new sticker in less than 30. I honestly wouldn't share any of this info online for fear of them getting too many additional customers - LOL - however, the employees here have been super friendly and highly efficient and deserve recognition. I have no doubt, based on their very apparent high level of care, that should I have any mechanical issues in the future, they will be my first phone call. Update: I unknowingly left my yeti in the waiting area and they called me to let me know they had it stashed safely for me to come grab it. Much appreciated!!!

JP has amazing service!! Very knowledgeable about the car…read moreand the health behind it! Super cool guy too, he definitely deserves some type of raise but the whole team they had was outstanding and quick!

Sat in line for over an hour. Truck in front of me never moved out of oil changing area…read more Meanwhile 4 cars cycled through both other lanes. Manager? Came out finally and moved cars back and let me get in different line. Offered me a 25% discount. Completely unprofessional and slow. No one here has any sense of urgency at all. Last time coming here. As I wait to get my oil change still, I'm at an hour and 5 minutes and still not in a stall. With their concept of time- they will live forever.

I've been going to Carl's for a few years, and my parents even longer, and I wish I could give them…read moremore than 5 stars. Their mechanics have always been nothing but kind, knowledgeable, and their work is fairly priced for the quality. They've gone out of their way on multiple occasions to provide me service that they ordinarily wouldn't do, and they've always went above and beyond even when busy.

Dishonest. Got my truck inspected. They failed it for bad…read morelower ball joints and wanted $750 to fix it. I ordered OEM parts and changed it myself. While doing the work myself, I discovered the "bad" lower ball joints were just fine. No wiggle. No play. No torn boots. No clicking. Carl's Wash is just another place that will try to swindle you out of unnecessary work when you get an inspection. AVOID this place

I should have been more attentive when the check in person asked if my license plates were…read morevirginia. Been going here 20 years but service has declined as much as price has increased. Driving away I noticed they did not clean my windshield and other windows not did they vacuum the floors. If they don't do things that obvious what else did the not do? Will look for someone else for oil changes in the next 20 years!

My last Oil Change took 15-minutes on a Monday afternoon. Barely enough time to use the bathroom…read moreand my car was ready. I love that they don't hassle you about the filters - unless they're genuinely falling apart. I can always find a $10 or $15 coupon and always get friendly service. Can't miss.

Great visit at the Portsmouth location. Service was quick and very reasonable. I changed my oil and…read morecabin filter. They topped off my fluids, offered me water, and were extremely kind.

20 minutes in and out. If you're military and stationed in the area, this location is a must. I've…read morebeen here in the norfolk area for 4 years, and haven't found a reliable place for routine maintenance on my vehicle, until now! Shane, darliyah, and Gabriel were awesome. Like I said, if you're military and you need any kind of maintenance on your car, this location is Essential! Great discounts. The pricing was fantastic. The Netflix show Tires would be very proud.

I needed the car to be inspected. They had the car for an hour. They do ask permission to fix…read morethings if needed. They do recommend service if something needs repairs or replacement. I feel their service might be on the high side. I took it somewhere else to have brake pads to be replaced. The inspection was great.

I had diagnostics done on my vehicle 4 years ago. Ac compressor failing…read more With that information, I called Christian brothers automotive, requested a temporary ac recharge and said I do not want a compressor replacement, the desk representative asked me to come in, said he could get the recharge done and additionally give me a quote for my own knowledge since it's been 4 years. I get there, price is still $1400 for a compressor, $2500 for complete replacement as expected. I decline the work and ask to continue with the recharge, he then tells me No, and the reasoning behind is it falls under a OSHA violation. You need to tell me this information before I waste time coming to your shop hoping I'll purchase a $1500-2500 repair instead of wasting my time. I understand business but that is wrong.

got a bolt in my tire, was able to make it there early and they took really good care of me. had…read moreto be out of there fast for daycare pick up and was ready in the nick of time. usually people are complaining but they did a really great job for me.

I recently scheduled an appointment online for four new tires at your location for 8:00 AM. Within…read more15 minutes, I received a call asking if I could drop off the car instead. I explained that I would need to arrive at 9:00 AM, as I required a ride. I arrived at 8:50 AM and was pleasantly greeted by Bryce, the store manager. However, the experience quickly went downhill. At 2:30 PM, I called to check on the status of my car and was informed that it was next in line to go into the bay. When I arrived at 4:15 PM, the car had been moved but was sitting on the side of the building. The receptionist mentioned someone was working on it--though at that time, there were no cars in the service bay. Approximately 10 minutes later, my car was pulled into the bay. It was the only vehicle in there for about 15 minutes, followed by two others. At 5:15 PM, a technician came over and showed me a photo of a bent lug nut, stating that the tire couldn't be reinstalled until the issue was resolved. By this point, I was extremely frustrated. At 6:45 PM, I was informed that my car was finally ready. I was shown the damaged lug nut and told, "I've never seen that before." Frankly, I wasn't interested in explanations at that point. From my perspective, the damage occurred because the technician likely attempted to force the lug nut without first hand-tightening it. What's more disappointing is that, despite the delay and inconvenience, I was simply told my total and wished a good day--no apology, no acknowledgment of the 10-hour wait for what should have been a routine tire replacement. I had driven past three other tire shops to come here--despite colleagues warning me against it--because I've had good service from your location in the past. This experience, however, was among the most unprofessional and poorly managed I've encountered. I hope you'll take this feedback seriously.

Had my 04 Toyota service for oil change on Jan 6, 2026…read more Technician Jameel always give excellent service. He is so polite and courteous each time I go to the location on University Blvd, Suffolk VA. I will refer my friends and family to this location for excellent service.

In and out oil change, had three lanes only one open , cars out to the next street . Hire peopleread more

I love this place very professional , they don't over price you they are very reasonable and won't…read morerip you off I love this place!

Went for a state inspection they turned me down because my daytime running lights did not work upon…read moreinspecting it myself. I realized that they had not put it in gear and that they only worked while it was in gear went back inside told them what's up and they come out and reinspected however, I was not happy with the situation thumbs down had to give them one star because it would not let me give them zero