I'm in from out of town looking for a hat for work. I only had two really guidelines and that was…read moreit had to be a cattleman's crease and something I could beat the heck out of because in law enforcement we sometimes get our hats knocked off our heads. Walked in and was a bit overwhelmed with the amount of hats on the wall and thought I was about to get roped into trying on a million different hats. I wish I had asked for her name but the nice lady working today was super friendly and enthusiastic. She immediately had an idea for me to try and I instantly loved it! I also appreciate she didn't try to put me in a crazy expensive hat. I was willing to spend more than I did but she found a great looking budget friendly hat that fitted all of my needs. 10/10 will come back for future western wear or even shop online if they have that option.

Absolutely amazing western shop! A hidden gem in the 805. The merchandise is high-quality, unique,…read moreand beautifully curated. The owner and staff are incredibly friendly, welcoming, and knowledgeable. You can truly feel the love and pride they put into this shop. Highly recommend!

Amazing experience with our consultant Josh. He was so kind and professional. There was no pressure…read moreto buy anything. He helped my fiancé find a suit. Would come back again! 10/10 customer service from Josh.

Had a great experience. Our sales associate was Tommy. He did an amazing job and was so helpful and…read moreanswered all of our questions. Thank you Tommy!

I came here after an exhaustive search at Nordstroms and a horrendous experience at Macys for a…read moredecent suit. Robert was the most compassionate, patient and most well versed person in suits. The minute that I walked in, he immediately walked over and assisted me with selecting the right suit and pair of shoes. He listened to all of my requirements and was able to narrow down the best suit for my needs in just a few seconds. Their onsite tailor came out and took all my measurements and even had my suit ready before the week was over! I have a slightly overweight and stocky upper body type -- their tailor worked his magic and made all the right adjustments to my suit to ensure a comfortable and relaxing fit. If you're looking for a cheap one-time suit, this place isn't for you. Their clothes are all imported and are therefore much pricier than department store clothes, though you're paying for the quality and precision craftsmanship. I would rather invest in this amazing line of clothes than keep buying overpriced luxury brand clothing from department stores that lose their color after one wash and fit awkwardly. I highly recommend this clothing store to anyone looking to enhance their wardrobe and stick out amongst the crowd.

We picked this place to buy my fiancé suit and Robert's service was Excellent, from our very first…read morevisit to ordering the suit and trying on along with measurements!!! He was a class act. When we went to try on and pick up..it wasn't Robert. This man was so rude...he spoke extremely rude to me and was not a pleasure. He might even be the owner. We invested in what to us is an expensive suit $800 and would expect better service during try on and pick up to make sure we were happy. It was the complete opposite!!! We had already paid for the suit. I was very upset with this service and thats why I am here. I wish we would've just come back when Robert was working!!! I will never give this owner my business again or refer my family or friends here.

I loved this place when it opened. I shop regularly, it's really nice to try stuff on when I was…read morelimited to only online shopping for so long. But wow this store has been on a steady decline the last 8 months. The staff member with the blue hair is so unfriendly, I have interacted with her on at least 4 shopping occasions and all have been unpleasant. She's not friendly, makes rude facial expressions to her coworkers when working with customers and thinks nobody notices. She has never greeted me. The really friendly customer service staff have never lasted here, but all the unpleasant ones remain which is usually a good indicator that management is lacking. Now when I go to the store I just keep to myself, I'm too nervous to ask for additional sizes due to so many unpleasant experiences. It's not just the girl with the blue hair, but she does seem like the worst. Too bad, it's a beautiful store styled well and in a great plaza.

Great store! The associate, Amanda, is awesome. She always knows what styles, colors, and sizes…read morewill work best for me---and she's honest! I just wish the store was a bit closer to me, being as I am in Ventura.

HUGE SHOUT OUT TO GLORIA for helping my daughter and I in the shoe department. She made our visit…read morethere so pleasant. She was SO helpful and made sure my daughter chose the right size based on the type of fit the shoe had. I was so grateful for her advice and assistance. We will be back for sure.

Better personnel. Personnel that do not stand around and talk to other employees about boyfriends…read morethat do not do their job! I love Nordstrom! Their store is immaculate, beautiful, and very stylish. They have very. Ratify clothes. My daughter and I went here and not one person asked if they could help us! Each group had 3 people standing around talking to each other but not helping anyone. We were looking at jewelry and two women were blocking the case. They were talking to their friend at the counter and resting their packages from other stores. They did not move so we never did get to look in the case. I love Nordstrom but I'll never come back here to be ignored. It was not one area but all the employees in the store. What a waste of our time.

I came in looking for a pair of slip on shoes because I recently had surgery making it difficult to…read morebend. McKenna was so sweet. She went above and beyond to help me as I'm not super mobile. She even helped me scotch-guard my new shoes in store so that I would not have to do extra work at home. I greatly appreciated her care and excellent service.

Took my daughter shoe shopping and received the best customer service from Makenna!!! She went…read moreabove and beyond helping us with a variety of styles and sharing deals they had going on as well as searching online for styles we might like. She was super patient and friendly. We ended leaving with super cute Docs, Adidas, and socks to complete the looks per her suggestions. We will definitely be back to shop with her again. Thank you Makenna!

My first time at this mall and it blew me away with how spacious it was…read more I love the entire structure of the mall. From decor to detail of the entire space. They had handful of stores I usually shop at.

The Oaks is a really nice shopping center; lots of stores to check out. However, my review is for…read moreToy Depot. (I tried looking for the direct listing here, but couldn't find it.) Toy Depot is filled with all kinds of toys, which is great. But, the employee working there wasn't very nice. After picking out a product I wanted to purchase, I couldn't locate where the checkout stand was and realized once I did, some guy was sitting there asleep! I had to make some noise for him to wake up so he could ring me up. What the heck?! I get the place was empty, but sleeping on the job??? To make matters worse, his attitude towards me was unacceptable. Seems like he was grumpy from me waking him up from his power nap. I gave this place 2-stars instead of 1-star because I found what I wanted there.

I don't even know where to start.......Zara employees who were specifically scheduled today were…read moreall amazing! There was an active shooter at the mall today, I ran towards Zara where my fiancé was shopping. Literally scared for my life with other shoppers. Zara employees handled the situation so well! They closed all 3 entrances from the mall to keep us all safe. We were all immediately escorted to the back of the store; where they kept us all calm and safe throughout the horrific moment....even offered us water. They honestly deserve a medal or a raise! God bless them. Thank you so much for always being friendly and very attentive...definitely my favorite location.

I was there today. I did not buy anything because there was only one person at the register. They…read morenever look up or seem to care if anyone is waiting. No one in the store approaches you for anything. The criteria for being hired here must be rude with no personality. I may buy online. But, not sure if it's even worth it. I'd have to come back to this awful store.

Went in today for a new pair of shoes, and I hate shopping for shoes. The store manager Liz was…read moreincredibly friendly and helpful from the moment I walked in. I did not expect to laugh as much as did, and she made the entire process really wonderful and enjoyable. I look forward to returning whenever I need a new pair!

When we walked in we weren't greeted, women associate was sitting on the counter and then she…read morewatched us around the store the whole time. At some point the associate was sitting on top of a ladder and was not fixing any product, just watching us. It was very uncomfortable and unfriendly. The checkout experience was also unfriendly. Product on the counter we were supposed to put ours on, messy. I have nothing to say about the quality but the service is enough to not stop by again.

We left the other Ross locations as I was looking for a light weight jacket and some towels. My…read morewife found some more kitchen items and a few clothing pieces. I found the jacket and also the towels as well as a manicure set. My wife picked up a dish strainer and a few other items. Great values and terrific customer service.

I go to Ross a lot. Today I was in thousand oaks and I decided to give this one a visit…read more First off, I was impressed with their parking. Very spacious. Walking in, the first thing I noticed is at the store was very bright and everything seemed to be pretty organized and items are easy to find. Their fitting room in the back was closed. They directed me to the front of the store where there are two self-serve fitting rooms. You are allowed to try on five items at a time. I don't think the employees check these very often as both had a bunch of hangers all over the floor and on the bench. Where they're lacking is their customer service. I had interactions with three different employees, none of which had name tags. One of them had a lanyard with no tag. The other two had nothing. Only reason I knew they worked there was because They were talking to each other next to the cash register. Anyyyywaaaays, I wanted to know if they had a specific product . The first two employees I spoke to had no idea what I was talking about and just looked at me with what I can only describe as a blank stare. They were young so I gave them a pass. The third woman that I spoke with gave me no eye contact whatsoever. She was actually pretty rude to be honest. The only time she looked at me was when I got her attention... As I was asking her a question she immediately looked back down, continuing to put hangers on clothes. It's so rude. I was pretty offended actually .Especially because she was an older woman. I was eventually able to find what I needed. I found some pretty good bargains in the clearance section and overall it was an okay experience today at the thousand oaks Ross.