Shopping at Craig's is an experience. A very New York City experience…read more Having previously purchased a mattress online and having to return it because I hated it, I didn't want to go through that experience again. I stopped by a few mattress shops in the city, but they were very small and many just carried the major online brands that were non-traditional mattresses (memory foam, no coils). A google search brought me to Craig's: a lot of glowing Yelp reviews, Google reviews, and a New Yorker article describing this "speakeasy" mattress shop. Given that Craig's is located right by my office, I made an appointment online. As others have mentioned, be prepared that Craig's is located on the second floor of an office building and that your appointment will be 1:1. Craig will ask you what kind of mattress you like, cut a piece of cloth for you, and place it on various mattresses as you try them. You never feel rushed or pressured. He IS chatty, so be prepared for that too. I tried many mattresses and ultimately found a mattress that I liked and placed an order (the first one that he showed me!). Fast forward to the day before delivery. I had told Craig I was moving in the morning and would need the mattress to come after noon, but when I got my delivery window it was the first one in the morning. He called the delivery company and they wanted to schedule it for the evening, but he correctly pointed out that because I was in a doorman building they might not let the delivery people up in the evening. He gave me two options: he would go meet them at my building in the morning and let them in OR he would come in the evening and help bring it up to my apartment if they wouldn't let the delivery people up. What? This is a crazy level of service. He also must have spent an hour on the phone between talking to me and the delivery company trying to figure this all out. It turned out my building was able to let them in without Craig being present, but his wilingness to go so far and beyond will not be forgotten by me!

My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

Oh my goodness, I can't rave about this place enough! The…read moremattress and pillows my husband purchased from Shovlin are the absolute best. We vacation at 5-star hotels that have mattresses that can't compare! Dani, who took care of us, was awesome! We were able to try a variety of mattresses to see which one we liked best. Over time my back issues improved significantly. (And even when we go away, I bounce back quickly). Oh, and our diva kitty -- the master of the house -- loves the mattress too. He's not allowed to sleep with us in the evening, but he's on that mattress every day for his "cat nap." LOL! Thank you Dani!

The mattress I bought form Shovlin is the best mattress I've ever had. I also love the fact that I…read moresupported a local business!

Top notch customer service is what I appreciate the most. Great experience buying our new…read moremattresses.

So happy with the service here. I actually went in thinking it was the other big company but prices…read morewere way better here. They also had 0% financing available which was a huge win. Also they had a large variety of furniture online they I was able to order as well. Ended up getting a nice mattress for my kid as well

Did a lot of research online for a DreamCloud mattress which got great reviews from both magazines…read moreand friends. Buying one online would have been more trouble than it's worth so I was very pleased to find out that Mattress Plus carried them. Went to look and try the various styles for myself and bought one immediately, Mubashar gave me a great price, with free quick delivery to Clifton. After dealing with other stores in the area, (you know who you are Bob) I would most definitely go back to Mattress Plus for any furniture needs!

DO NOT GO HERE AND DO NOT BUY HELIX MATTRESS. Im over the 100 day trial period (50 days) I lost…read moretrack - The mattress is making back pain worse. They are NON negotiable. They don't care. I offered to pay half for a new firmer mattress - asked if they could give a firm mattress topper - or anything that doesn't cost me thousands of dollars....NOPE NOTHING- Once you pay you are DONE.

Haitham and Moe were extremely helpful. Got me exactly what i was looking for at a great price.read more

I walked in looking for an affordable couch I could buy that day and take home, and Moe helped me…read morefind one that reclined and had a pull down middle for drinks. Very nice salesman - no pressure. Showed me some options in the warehouse behind his store, which is where I found what I bought. He gave me a good price and let me borrow a strap to tie the box down in our pick up. I recommend him and his store.

I was in the market for a twin sized mattress only (not box spring) for my 5 year old. I didn't…read morewant to be spending a lot of money on pillow top, gel, memory foam or whatever. Just wanted a simple mattress for under $200. I first went to a chain store near where I live. Big mistake. I was shown all kinds of mattresses (none of which I wanted) around $600 or $700 when I clearly said my max was $200 that I was willing to spend. The salesman tried to sell me a basic twin size, coil mattress claiming it was "on sale" for $300+ dollars, but then he sat me down and said that he'd give me a deal by selling it for $280. I couldn't get out of there fast enough. Each time I tried to leave, the price magically reduced until his "final" offer reached $180 but I had to buy the mattress right there and then, or leave a deposit to pick it up later. *insert eye roll* Yup...buh-bye. He tried every tired salesman-y trick in the book, and I was there for like half and hour. Just based on that experience, I was hesitant to try again, but I'd heard so many good things about Rockland Mattress (a local company!) that I schlepped down to Nanuet to see if they had what I needed. I entered the door and was greeted and then left alone to browse (heaven!!). When I was ready, I approached Dan, and asked him what twin-sized mattresses he had. He didn't try to upsell me or come up with fake prices. He showed me what he had available that met what I was looking for, and told me the price (which was far lower than $180 and for a way better mattress). Boom....done. No haggling needed. I bought the mattress right then and there, and Dan even loaded it into my minivan for me. I think the whole transaction lasted less than 10 minutes. If you're in the market for a mattress, do NOT waste time going anywhere else. Just make a beeline to Rockland Mattress. There's a reason they've been in the business for over 30 years. You can really see that they value their customers as clients instead of commissions. I'll definitely be heading back there next time I'm in the market for a mattress!

Danny was great to work with. Pricing was very competitive. Similar selection to most of the big…read morebranded mattress retailers, but with much better prices. Great experience all around. Support your local business.

Salesman was knowledgable, thorough and not pushy…read more Terrific selection among all the name brands and memory foam manufacturers too. Best choice is to get your mattresses, pillows and boxsprings here and shop for bed frames and bedding elsewhere.

I don't remember the salesman's name, young guy, but he was great very helpful and knowledgeable…read more The delivery guys were great very respectful and my mattress. I love the Seeley plush twin which shopped here again thanks again guys.

I can't begin to tell you how grateful I'm for the manager Gary at this location: I won't go into…read morespecifics how a big box store that maybe rhymes with Stacy had arrived to deliver an order for a box spring wrong twice. Called this location on a Saturday morning almost in tears for still after months of waiting not having a bed for our daughter and not only was Gary able to find the item we needed in his warehouse he made sure we got it today on Mother's Day. Amazing customer service and I will be returning to this location for all future mattress purchases. Thank you again Gary and delivery team!!!

We came here looking for a new bed for our apartment. We were greeted by Hovalis who was a…read morefantastic salesman. He really knew his product and was transparent about what he thought we would like and not like about each mattress we looked at. Eventually, we found a mattress set that we liked but we needed to make sure that it worked for us. When I came back to the store, I had missed the sale that was provided last time my fiancé and I went. However, Marina was willing to work with me and together we negotiated a fantastic price that I could not refuse. She provided me with her number and made sure the delivery went off without a hitch. Excellent customer service from Hovalis and Marina, I will definitely be doing business here from now on for my mattress related needs!

Really good service and fast honest which are unfortunately is rare in the mattress business…read more We are very happy with our beds there are liked them a lot more for the price than other places. It's out of our way in Norwalk, we live in Ansonia, but we would definitely go there again. Hopefully we don't have to for a long, long time.

After 35 years on a waterbed...which recently began to "gently weep"...we finally had to make a…read moreswitch to a landlubber mattress. Shopping for a mattress was exhausting...the exhaustion amplified by me having to sleep on my son's lower bunkbed and she in the girls room on a twin... while we canvased the world for a waterless replacement. Fortunately we included KleinSleep in our exhaustive search. We were rewarded with an informed, no-pressure purchasing experience. On our second visit, we brought our pillows and sheets and made the final choice. Both the manager (30yrs with Klein) and the owner (born into the business) were top shelf. The king mattress and box springs were delivered speedily (one of the delivery people is with Klein 9yrs plus) and the old box springs taken away (not a dent in the paint in the stairway). Thanks to the team at Klein as we make the transition to the comfy plush organic cotton pillow top world of KleinSleep. DanO