Shopping at Craig's is an experience. A very New York City experience…read more Having previously purchased a mattress online and having to return it because I hated it, I didn't want to go through that experience again. I stopped by a few mattress shops in the city, but they were very small and many just carried the major online brands that were non-traditional mattresses (memory foam, no coils). A google search brought me to Craig's: a lot of glowing Yelp reviews, Google reviews, and a New Yorker article describing this "speakeasy" mattress shop. Given that Craig's is located right by my office, I made an appointment online. As others have mentioned, be prepared that Craig's is located on the second floor of an office building and that your appointment will be 1:1. Craig will ask you what kind of mattress you like, cut a piece of cloth for you, and place it on various mattresses as you try them. You never feel rushed or pressured. He IS chatty, so be prepared for that too. I tried many mattresses and ultimately found a mattress that I liked and placed an order (the first one that he showed me!). Fast forward to the day before delivery. I had told Craig I was moving in the morning and would need the mattress to come after noon, but when I got my delivery window it was the first one in the morning. He called the delivery company and they wanted to schedule it for the evening, but he correctly pointed out that because I was in a doorman building they might not let the delivery people up in the evening. He gave me two options: he would go meet them at my building in the morning and let them in OR he would come in the evening and help bring it up to my apartment if they wouldn't let the delivery people up. What? This is a crazy level of service. He also must have spent an hour on the phone between talking to me and the delivery company trying to figure this all out. It turned out my building was able to let them in without Craig being present, but his wilingness to go so far and beyond will not be forgotten by me!

My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

The mattress I bought form Shovlin is the best mattress I've ever had. I also love the fact that I…read moresupported a local business!

Purchased a mattress from Shovlin Mattress Factory a few weeks ago . Best money I've spent in a…read morelong time . I'm sleeping much better . Its a quality mattress . I really like the idea of the removable pillowtop . Now I can flip my mattress over any time I want . If the pillowtop wears out I can purchase a new one for around $200 . Larry S

Top notch customer service is what I appreciate the most. Great experience buying our new…read moremattresses.

So happy with the service here. I actually went in thinking it was the other big company but prices…read morewere way better here. They also had 0% financing available which was a huge win. Also they had a large variety of furniture online they I was able to order as well. Ended up getting a nice mattress for my kid as well

DO NOT GO HERE AND DO NOT BUY HELIX MATTRESS. Im over the 100 day trial period (50 days) I lost…read moretrack - The mattress is making back pain worse. They are NON negotiable. They don't care. I offered to pay half for a new firmer mattress - asked if they could give a firm mattress topper - or anything that doesn't cost me thousands of dollars....NOPE NOTHING- Once you pay you are DONE.

Came in to browse some mattresses and I am happy I stopped by ! Mubashar let me try multiple…read moremattresses and had plenty of patience while I went back and fourth debating which one I wanted to purchase. They also offer deals on furniture as well. Mubashar made sure I was satisfied with the mattress and the price! I firmly recommend giving this business a try !

Annette S. Walden, NY…read more Desperately need a new mattress, but didn't know where to go. Saw the reviews for Cozy Home Furniture and stopped by. Haitham greeted us and spent so much quality time explaining everying and actually showing us on a machine where our personal pressure points were. So glad we picked Cozy Home Furniture. Can't wait to get a decent mattress where we can get up without being in pain. Definitely a 5 star business.

I walked in looking for an affordable couch I could buy that day and take home, and Moe helped me…read morefind one that reclined and had a pull down middle for drinks. Very nice salesman - no pressure. Showed me some options in the warehouse behind his store, which is where I found what I bought. He gave me a good price and let me borrow a strap to tie the box down in our pick up. I recommend him and his store.

This is my 4th mattress from Rockland. The service is impeccable and they know exactly which…read moremattress is right for you! The delivery service was excellent!! Will always buy from them!! Thank you for such a great experience again!!

Danny was great to work with. Pricing was very competitive. Similar selection to most of the big…read morebranded mattress retailers, but with much better prices. Great experience all around. Support your local business.

I don't remember the salesman's name, young guy, but he was great very helpful and knowledgeable…read more The delivery guys were great very respectful and my mattress. I love the Seeley plush twin which shopped here again thanks again guys.

I bought my 3rd bed in 5 years from mattress firm.2500 $ had it for a year.I have been in serious…read moreback pain.they gave me a discount. These are refurbished beds.My physical therapy Lady says so many people come from here and complain beds a junky and they are in serious pain.I am calling the better business bureau. And having them investigation. 3 strike's they are out.you will revert buying a bed at Mistress Firm.A 200 $ bed I bought 10 years ago was so much more better then these.looks good on the outside and sink in a year and slid off. What a scam.

I can't begin to tell you how grateful I'm for the manager Gary at this location: I won't go into…read morespecifics how a big box store that maybe rhymes with Stacy had arrived to deliver an order for a box spring wrong twice. Called this location on a Saturday morning almost in tears for still after months of waiting not having a bed for our daughter and not only was Gary able to find the item we needed in his warehouse he made sure we got it today on Mother's Day. Amazing customer service and I will be returning to this location for all future mattress purchases. Thank you again Gary and delivery team!!!

We came here looking for a new bed for our apartment. We were greeted by Hovalis who was a…read morefantastic salesman. He really knew his product and was transparent about what he thought we would like and not like about each mattress we looked at. Eventually, we found a mattress set that we liked but we needed to make sure that it worked for us. When I came back to the store, I had missed the sale that was provided last time my fiancé and I went. However, Marina was willing to work with me and together we negotiated a fantastic price that I could not refuse. She provided me with her number and made sure the delivery went off without a hitch. Excellent customer service from Hovalis and Marina, I will definitely be doing business here from now on for my mattress related needs!

After 35 years on a waterbed...which recently began to "gently weep"...we finally had to make a…read moreswitch to a landlubber mattress. Shopping for a mattress was exhausting...the exhaustion amplified by me having to sleep on my son's lower bunkbed and she in the girls room on a twin... while we canvased the world for a waterless replacement. Fortunately we included KleinSleep in our exhaustive search. We were rewarded with an informed, no-pressure purchasing experience. On our second visit, we brought our pillows and sheets and made the final choice. Both the manager (30yrs with Klein) and the owner (born into the business) were top shelf. The king mattress and box springs were delivered speedily (one of the delivery people is with Klein 9yrs plus) and the old box springs taken away (not a dent in the paint in the stairway). Thanks to the team at Klein as we make the transition to the comfy plush organic cotton pillow top world of KleinSleep. DanO

Another great buying experience, Jeff helped me pick out the perfect mattress for my 9 year old…read more She said "its like sleeping on a cloud" Thanks again Jeff!