Really good service and fast honest which are unfortunately is rare in the mattress business. We are very happy with our beds there are liked them a lot more for the price than other places. It's out of our way in Norwalk, we live in Ansonia, but we would definitely go there again. Hopefully we don't have to for a long, long time. read more

After 35 years on a waterbed...which recently began to "gently weep"...we finally had to make a switch to a landlubber mattress. Shopping for a mattress was exhausting...the exhaustion amplified by me having to sleep on my son's lower bunkbed and she in the girls room on a twin... while we canvased the world for a waterless replacement. Fortunately we included KleinSleep in our exhaustive search. We were rewarded with an informed, no-pressure purchasing experience. On our second visit, we brought our pillows and sheets and made the final choice. Both the manager (30yrs with Klein) and the owner (born into the business) were top shelf. The king mattress and box springs were delivered speedily (one of the delivery people is with Klein 9yrs plus) and the old box springs taken away (not a dent in the paint in the stairway). Thanks to the team at Klein as we make the transition to the comfy plush organic cotton pillow top world of KleinSleep. DanO read more

Best service, mattresses, and did I say Service?! They let you try your new mattress at home and will swap it, if you are not satisfied! :) and they do offer to take you out to brunch ;) maybe it's just me... read more

Another great buying experience, Jeff helped me pick out the perfect mattress for my 9 year old. She said "its like sleeping on a cloud" Thanks again Jeff! read more

I just purchased a mattress and box spring . Andre was great as were the men that delivered and set up the bed and took away the old. Price was very fair would recommend them. read more

Wonderful place. Great selection based on individual needs. I got a fantastic mattress at an affordable price and my back pain is slowly going away. I feel better everyday since junking my old one. Jeff is an honest fair guy to buy from. I will be back. read more

I can't say enough about how wonderful Jeff and his manager André are. They stand behind their products 100:/: and know their trade. Great selection at different price points, easy to reach by phone, white glove service, a true pleasure to deal with. Would never go anywhere else. read more

I was very unhappy with Kleinsleep they sold me a $10,500 mattress. The mattress had no name on it I found the mattress to be a disaster area. I warn do not shop at sleep etc I was forced to wait a year for a replacement mattress they claim it had to be shipped from Sweden Jeff Klein treated me like I was a no account It was so sad the way I was treated. I did purchase a Carpe Diem mattress which was a disappointment. Once Jeff had my money ,. He thought he could kick me to the curb. Warning do not shop at Kleinsleep. I am William Miller from New York I drove all the way to Connecticut to be be mistreated remember if I took the time to write a bad review that means there was a very serious problem. After all I spent 10,500.00. If I was happy, there would be no bad review. Stay away from sleep etc. in Connecticut read more

I ended up buying two more of the same mattresses from Jeff who was extremely responsive throughout. The new mattresses are wonderful. I can't recommend Kleinsleep enough! read more

I needed to purchase a bed for my son who was moving into NYC. They have a great selection of mattresses to choose from but most impressive was I can the customer service. They made the entire experience a pleasure. They exhibited patience and provided a full education on the benefits of each mattress that may fit our needs. Then they gave us a good price and made sure delivery was convenient. The experience was a pleasure. I highly recommend you use Kleinsleep for all your bed needs. read more

Great experience here. High end mattresses comparable to bloomingdales with natural options not found anywhere else. I liked that at kleinsleep there were many great options- luxury European brands, local natural non-toxic, etc. I was deciding between a mattress at bloomingdales and at kleinsleep and ultimately chose kleinsleep because: their mattress felt equally as comfortable and luxurious, used organic cotton, the shop has been family run for decades and Jeff the owner knows everything about every mattress. At bloomingdales and other mattress stores, the sales people were not knowledgable and would literally just read the info to me off of the website. So happy I found this place. Have recommended to several friends and will continue to do so. Great place!!! read more

This is a top notch company and I can't say enough about this business. Made excellent recommendation helping me out with a bed for my elderly aunt. Later, when the said aunt didn't use the bed and I needed it moved the owner went out of his way to help me move this bed to a different location and followed up with me without my prompting. Completely professional, top notch. I would only come to this store in the future. Buy with confidence! read more

"I stand behind every bed we sell with a 100% satisfaction and lowest price guarantee" These words were copied straight from the Sleep Etc website. They were stated by Sleep Etc President Jeff Klien. After our experience I can truly say that Jeff, Anthony,Paul and the entire Team at Sleep Etc are amazing. My Husband and I bought a mattress and bed frame from Sleep etc in April of 2010. After about 6 months the bed started to cave in the center. We placed only one phone call to Paul in the Stamford location and within a week we had a new mattress. Several months later we had the same problem. My husband has back problems so we knew we had to make the call over to Sleep Etc to see what could be done.They sent out their guys right away to see what the problem was. After a bit of research by Anthony we figured out that our platform bed was not the support system that we needed.In addition, the mattress we had purchased was not right for us either. Anthony met with my husband to discuss different options for us. He came up with a plan to get a low profile box spring to fit into our platform bed. Which would maintain the sleek look of the bed while providing more support for us. He also suggested a mattress which would better suit our needs. They new bed and box spring was delivered last week and has made such a difference! They did all this 100% FREE! No additional cost to us. This is what customer service is all about. In addition their delivery guys (who have been out our apartment four times) are great! Very knowledgeable and professional! We couldn't be happier with the experience we have had with Sleep etc. We would recommend Sleep etc over any other matress store. A huge Thank You to everyone at Sleep ETC ! Nicole & Martin read more

Very knowledgeable and not your typical high sales pressure that you get at the larger chains (eg Mattress Firm or dept stores).

having moved from NYC to CT in Feb 2014, I knew I wanted our new bed to be a King size Organic Latex mattress. I did a ton of research on what to get and went to every location in CT that sells what I was looking for. Sleep Etc not only was offering the best price for the higher quality Mattress, but, Andre and Jeff provided genuine high quality customer service. Friendly with just the right amount of sales attention without being pushy. Andre was never inconvenienced by the 1000's of question I had and was available each and every time I or my husband came in to lay on all the choices. Jeff and I communicated via email and his accessibility was unparalleled. He responded quickly and with no attitude and most importantly with TONS of detailed information about the products and exactly where they came from down to the molecule. It's now over ONE YEAR since we got our heavenly King size organic Latex "Dreamscape Terra Bed"! After a few months of sleeping on it, my friend asked me about it and he and his wife came down from W. Hartford to Sleep Etc. and they got the same bed. The bed has reduced my body pain and both my husband and I agree our favorite place to be in sleeping in our divine bed! What tops off its perfection are the stone washed Belgian Linen sheets we got. I feel a little guilty that other people I know don't have or know this Sheer perfection! read more

Kleinsleep - Mattresses Near Me - Norwalk, Connecticut

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I travelled from NYC to Norwalk to look at a particular bed (Carpe Diem mattress and box spring). The store manager was kind, attentive, knowledgeable. I needed some time to make sure it was the right fit. I next was in touch with Jeff, the owner, who was just as kind, attentive and knowledgeable. I was dubious at first, as I have never experienced such fantastic customer service, but after reading reviews here, I realized these people are for real and genuine! This led to a back and forth for a few weeks, via e-mails, texts, phone calls. Jeff even had his installer come to my apt in NYC to make sure the bed was going to work. Jeff and his entire staff are prime examples of how a business should work, and how customers should be treated. He went far above and beyond what was expected. In the end, I did purchase the bed, (it is truly amazing!), and it reenforced my belief in supporting family and small businesses. I cannot say enough about how great my experience was with Kleinsleep. Jeff is a truly upstanding, honest business owner and I applaud his entire staff. read more

I just spoke with Jeff and had a challenge-I needed a full size mattress and box spring set similar to Beautyrest and I needed it delivered by Saturday! The mattress I selected isn't in stock but I needed something for a 90 year old who is arriving on Saturday. Jeff offered to send something over to get her through till the other mattress came in. What a lifesaver!! He totally worked with me and thought out of the box and ended up making me one happy customer. I highly recommend this Mom and Pop shop! read more

Mo at the white plains location has been very professional and helpful throughout our renovation process. Very nice showroom with excellent range of appliances and knowledgeable staff. read more

https://www.youtube.com/watch?v=NguVUWAA-04 Wow, if you are in the market for a bed or sleep accessories and you don't go to sleep etc. you are doing yourself a huge disservice! The team at Sleep Etc are as professional and knowledgable as they come. You can tell that they know their stuff just by asking some simple questions. They love what they do and they are great at it too. The experience from start to finish was first class, and they really went above and beyond to make sure that we got a great bed for our needs. You cannot even put the chain mattress stores in the same league as Sleep etc. I highly recommend you check it out to see what you are missing! You'll regret not investing in a great nights sleep. read more

Do not understand good reviews for this store. We left a $1000 deposit and Anthony made an appointment to come to our condo to verify mattress fitment. We canceled dinner plans to be home for this. He was a no show and did not even call to let us know he was not coming. He left a voicemail the next day with lame excuses about leaving the store early and something about not being able to phone. Be warned. Maybe the previous reviews were friends and family. Update today 2/25/2019. I went in to the store this morning to return a mattress cover that was a gift for our order. Since we were canceling we wanted to return this in good faith. Beware, when I entered the store a large black dog approached with no attendant in sight. Scary. I immediately left the mattress cover inside near the front door and hurriedly exited as the dog appeared aggressive. I am allergic to dogs. Beware if you go to this store. Should a dog be left unattended in a store?. 2/27/19. The owner Jeff called and offered a refund or discount. We took the refund as we do not trust the salesperson and his poor reaction to his own mistakes. We feel the salesperson should not profit from his errors and nasty attitude. read more

I wanted to take this opportunity to thank Andre and Jeff for the recently purchased headboard which we gotten for our amazingly comfortable Carpe Diem mattress. This store is an hour by car for us -- the service and quality of their merchandise well worth the trip and the price !! read more

I love a luxury mattress no matter the cost and I will not apologize for it because I work hard. But I do buy things carefully and with an eye for quality of material and craftsmanship. I am also a flight attendant and good sleep is an absolutely critical issue for me since I have slept in a lot of awful hotel beds most of which claim to be "heavenly". On my search for that luxury Duxiana, Vi-Spring or Hastens mattress I discovered Carpe Diem made in Sweden and sold exclusively at Kleinsleep. I was intrigued with the website/catalog but I didn't see any marketing? When I called requesting information the owner Jeff Klein answered my call and instead of pawning me off on one of his salesmen he personally took care of me! After almost a month of answering questions and sending me pictures/videos he earned my trust and business for life! Based on my favorite sleeping style and my weight he chose the best Carpe Diem model for me. He had my Harmano in my preferred dark grey color shipped to my home in Florida "White Glove" delivery and I was still rolling in it amazed when he called to make sure I was happy. It is really a beautiful piece of furniture and the exclusive top mattress gives the feeling of sleeping on a cloud! Sleep is as important for good health as diet and exercise and my mental health even more because I wake up happy everyday. Treat yourself and support this local family owned business with awesome customer service! read more

This is my third mattress from Klein and I am not disappointed. Jeff is a great guy that knows his stuff which made the process very smooth. They have quick service and stand by their product. There is no substitute for their quality. read more

Jeff Klein of Sleep, Etc is the person to go to if you are in the market for a high end mattress (or any mattress for that matter). We live in California and purchased a Hastens Citation from him approximately 2 years ago and his superior level of customer service did not stop upon receipt of the bed. We were promptly apprised of the status of the shipment and when the bed arrived and was assembled, there was a problem with the adjustability. Upon mentioning this to Jeff, he literally got on a plane and make sure to make time to come to our house to personally fix the issue! I am still beyond impressed at that level of service and responsibility. Then, when we had a follow up issue with our bed approximately 2 years later, he was tenacious in his follow up with Hastens. He did not stop until he got an answer from Hastens. It is Jeff that I credit the level of service rather than the manufacturer. It is a shame for Hastens that their beds are being phased out of Sleep Etc. because given our amazing experince purchasing from Jeff, we would base any future decisions to purchase a mattress, not by the brand anymore but by whatever Jeff recommends and carries. That is how impressed we are by him. In fact, given how stellar Jeff's level of service and business model is, we'd probably buy whatever merchandise he was selling, mattresses or otherwise! read more

Not Dux but in same class, go for the Carpe Diem and you'll quickly realize there is life without pain in the back, shoulders, etc. This will of course cause you much pain in the bank account! read more

Very simply, Sleep etc is an oasis of honesty in a business not normally known for that quality. Jeff Klein runs his business the way that I would run mine : he offers real advice -- he has a deep knowledge of everything there is to know about mattresses. He carries brands that offer real value to the consumer and he recommends to his customers mattresses that fit their needs. Finally, Jeff offers a fair price for his products and services. I shop for a mattress every 7 years or so. In the past I have literally dreaded the experience. Jeff helped me get what I needed quickly and at a fair price. Thank you very much. read more

(I posted this on another forum but also wanted to share it here. It's also something I pretty much said in a recent phone call to Sleep Etc. owner Jeff Klein, whom I've never personally met.) Seven years ago we bought a natural latex mattress with a phenomenal topper at Ergo in Southern Ca. It was a great bed ... until the wool topper started to wear out. I noticed I was (for years!) increasingly not sleeping well. We then moved to Connecticut and toyed with buying a new topper to replace the old. It would have been nearly $1000. THEN we started shopping. We tried a natural latex bed from another local manufacturer, but couldn't get it just right. We shopped around at higher end stores and got close to going the Kluft route, but after going the alternative route with the latex -- it just didn't feel right. (at the time we were in the $3,000 to $6000 category.) THEN... on a lark we stumbled into the Sleep Etc store in Stamford. Paul the manager showed us what he had. Nothing seemed to interest us. THEN... he suggested we try the Carpe Diem, which were WAY out of our price range. (Turns out they're the national distributor.) We have never looked back. I realize buying a bed is highly personal. Some people like foam, latex and/or air. We bought the Carpe Diem and at the age of 59 I can tell you that for the past three months (enough time to know!) my wife and I have never slept better. This is, without a doubt, THE BEST bed I have ever slept in. Period. Nothing comes close. Best part: I'm sleeping through the night again! It sounds totally corny and promotinal, but it's true. I have not slept this well in years. Very little tossing and turning. Somehow they removed all levels of pressure. I justified the price by reminding myself i spend 6-7 hours a night in the bed and it'll likely be the last bed I ever buy. I'll have to replace the topper, but ... it's the quality of sleep that counts. The worst part about this bed: I hate to get out of it in the morning. I'm not in any way associated with Sleep Etc. or Carpe Diem. I'm just a guy who has shopped for beds for years. I consider myself an educated mattress shopper. Like many of you (us) we experienced failures with traditional beds as the qaulity started to deteriorate. (One too many Sterns & Fosters!) We're so sold on this bed that we recently replaced an older traditional bed in our guest room with ... a Carpe Diem from Sleep Etc. Just couldn't bring ourselves to buy anything else. Lots of money, but worth it. My prediction is that Carpe Diem and premium beds, in general, will increasingly capture a larger chunk of the bedding market, mostly by world-of-mouth. Happy shopping! read more

Came here on recommendation after mattress shopping for months. Staff was friendly and knowledgeable, and helped me find a great mattress. Well worth the trip and very satisfied; got a great deal on a great mattress. Highly recommend read more

I don't usually write reviews on yelp. (Actually this is my first time!) But I feel like I had to share this experience this time! We bought a Carpe Diem Bed from Sleep Etc., and both their service and product are truly exceptional. If you know anything about the Carpe Diem beds, you would know that it is not a easy purchase to make regarding the price. However, Jeff and Andre helped us through the entire journey: from making the decision to the delivery of the bed. Even the delivery guys were very nice! (It was very different from my uncomfortable experience with the Macy's mattress delivery guys) It has been 3 weeks since I started sleeping on a Carpe Diem bed, and I think this is one of the best purchase I made in my entire life. Before, I had a serious back pain every morning, but now my mornings are way better. The back pain comes back from time to time during the day depending on my situation. However, it significantly got better, making me want to spread the word about this bed. (that is actually how I found about it in first place) Even you are considering to purchase something other than the Cape Diem beds, I don't think you will be disappointed with their great assortment of products and services. Hope this helps! read more

We found Sleep Etc originally when our chiropractor highly recommended them. Their knowledge and service is way beyond the usual mattress and furniture store sales level. Almost four years after purchasing a king mattress/box spring from them we decided we wanted a firmer mattress and contacted them. Jeff, one of the owners, personally visited our home, checked out the set-up, and recommended a firm "topper" that would achieve the desired result without the expense of a new mattress. He offered to let us try it out for several nights which we did and we were 100% satisfied. Jeff and Anthony are pros that take pride in their business and it shows. Go nowhere else. I know we won't. read more

Bought 2 mattresses today and had a great experience. The price was excellent, I got some extras thrown in and most importantly, did not feel like I was dealing with a used at salesman. I'd definitely recommend buying from Jeff. read more

This is the ONLY place we will now go for mattresses. This is a family owned store that's been in business for many many years, all of staff are incredible knowledgeable & are not pushy salespeople but honestly want you to get the best mattress. We purchased a mattress from them and one of the owners, Jeff, helped us. My husband loved the mattress but it ended up being too hard for me. Jeff came to our house to remedy the situation & couldn't not have been nicer. He suggested a few different options and said if it didn't feel better after a couple more weeks he'd take it back. This is best, most professional mattress store - honest, reputable- don't waste your time @ Mattress Firm or Sleepys! This place is AWESOME! read more

True definition of customer service is what Sleep Etc. is all about. I was referred to Sleep Etc. through a friend who highly recommended me and I'm glad I went. I find shopping for a mattress difficult and Anthony and the team were more than helpful. I did not like the first mattress that I chose, so they helped me select a different one and exchanged it out for me with no additional charges. As a matter of fact, I didn't like the second one, the third one either. I didn't want to go back and tell them I didn't like the mattresses, but I did b/c of the poor sleep I was experiencing. Each and every time, Anthony was very helpful and wanted to make sure that I loved whatever mattress I decided to go with. I highly recommend this store for both their selection and the amazing customer service that you will receive. read more

Awesome prices and customer service. Very quick processing for bed orders. They definitely treat you well and like you've been a customer for years. Not pushy sales people like other chains. Highly recommend for anyone looking to purchase good quality mattresses. read more

I recently need a new mattress and started off going to the big name places, like Sleepy's. The prices were as expected. The frugal side of me told me to check out Sleep Etc before making a final decision. Not only did I find the most comfortable mattress I've slept on, but they beat the best price that Sleepy's could offer by $100. The staff is very knowledgeable and friendly. And to top it all off, they took my old mattress off my hands when they delivered! read more

Excellent experience and customer service at Sleep, Etc. Friendly and knowledgeable sales help. Needed an inexpensive, short term bed, and was directed to the perfect bed, at a very reasonable price. Was amazed that it was delivered the very next day with a free frame and free set-up and delivery. Arrived just as promised, and on time, with professional delivery. In the store were high end beds made in Sweden, that looked heavenly; perhaps one day! Highly recommend purchasing a bed here. read more

Jeff Klien is VERY unprofessional and by far the WORST experiance i have ever encountered. i went in to purchase a mattres and there were many things that went wrong... 1. i was over charged 2.on the day of delievery they said it would be the 1st delivery around {8-830} and i received my mattress sometime after noon. 3. My new bed had stains on it 4. my bed was thrown in my kitchen 5. i was told with my purchase i would receive a top of the line mattress cover, which i never got 6. my old mattress was never hauled away. when i called the following day, i was told yes indeed i was over charged... i told them i would be in to get my refund as i went in Jeff approached me with his dog... yes not only unsanitary as this is a mattress store but very unprofessional as he started yelling at me because i was with my newborn daughter who began to cry due to her feeding, as i calmed her down and tried speaking with him all he did was yell and say he didnt have time for me or my daughter who was crying because he had prior reservations with his wife in which he was running late on... he then told me i would not get my mattress picked up, he would only credit me a certain amount, and i would not get my free mattress cover as i was told. then he told me i was overcharged because i was charged for the mattress cover, and he just began to ramble lies after lies. being a professional and a mother, i took his comments and began to show him his flaws, and employees and he then began to get infuriorated and started yelling saying i didnt understand the principal and all i wanted was my refund. he then stated that he wasnt going to allow me to use HIS manufactor's coupon which was an extra 25$ out of my pocket. This man is INSANE and needs help and should not be dealing with customers. i would never recommend anyone to this place. read more

I was in the market for 3 beds. I had already visited the Sleep Number store, Macys, all of the online vendors when I found Sleep Etc (THANKS TO YELP!!). I went in on a Sunday afternoon and Brian was my sales associate. He was INCREDIBLE! He helped me find 3 mattresses that were very comfortable for me and WITHIN BUDGET!! He was honest with me through out the entire process and patiently answered all of my questions. The beauty of this store, is that they have been around for awhile and have, over time, observed the quality of all the mattress lines and sell only the best to their customers!! My delivery: The guys thankfully brought frames with them (I had forgotten to purchase these before hand... YIKES!!). They were on time, courteous, neat, and FAST!! I have to say, if I ever need to purchase another mattress, this is the ONLY place I will go to. I HIGHLY recommend Sleep Etc to anyone looking for a quality mattress, fair pricing, and great service!!!!!!! read more

I recently purchased a Carpe Diem bed, after some fairly significant deliberation - and Jeff, at Sleep Etc. really made the decision an easy one for me. He's a completely stand up guy - and I can't praise his business more. read more

Make sure you ask for Anthony! This man knows his beds-- great advice and recommendations-- many questions drove his analysis of our sleep patterns, likes and dislikes. A salesperson with little, if any, pushing for us to make a decision. Satisfaction is the best salestool. We went first class--spent much more than we had expected to spend--but, for very good reasons. Now-- after only a couple of weeks-- we know we made a very intelligent buying decision. But, it was Anthony that made it all work out so nicely for us. read more