Really good service and fast honest which are unfortunately is rare in the mattress business…read more We are very happy with our beds there are liked them a lot more for the price than other places. It's out of our way in Norwalk, we live in Ansonia, but we would definitely go there again. Hopefully we don't have to for a long, long time.

After 35 years on a waterbed...which recently began to "gently weep"...we finally had to make a…read moreswitch to a landlubber mattress. Shopping for a mattress was exhausting...the exhaustion amplified by me having to sleep on my son's lower bunkbed and she in the girls room on a twin... while we canvased the world for a waterless replacement. Fortunately we included KleinSleep in our exhaustive search. We were rewarded with an informed, no-pressure purchasing experience. On our second visit, we brought our pillows and sheets and made the final choice. Both the manager (30yrs with Klein) and the owner (born into the business) were top shelf. The king mattress and box springs were delivered speedily (one of the delivery people is with Klein 9yrs plus) and the old box springs taken away (not a dent in the paint in the stairway). Thanks to the team at Klein as we make the transition to the comfy plush organic cotton pillow top world of KleinSleep. DanO

I bought a decent mattress from there. It was too hard for my taste, but someone would have found…read moreit good!

Talked with Chris about options for a dining room table in the dimensions I needed. I had done a…read morelittle research and he showed me the two options. Both were reasonable prices. Chris was very professional and friendly. He called me when the table and chairs arrived which was happily a little quicker than expected. He set up delivery on a Sunday and gave us a time frame. The delivery man arrived within the expected time frame and was very careful in putting it in place and setting it up. Very happy with the whole experience and will definitely buy from there again.

I mean, we just bought the furniture so I can't say whether or not it's gonna have longevity. Our…read moreexperience was basically good. I'd like the sales person. I felt there was not a lot of sales pressure. By the time I got the stain insurance and the delivery it added, you know significant amount to the price. But that was my choice. They have an excellent selection and yeah, you're not buying high-end furniture so you have to take that an account. So the chairs had a little imperfections on them that were minor but they did send somebody over within a week who was able to fix the minor cosmetic issues to our satisfaction so I give them that too. If you're on a budget and you're looking for new furniture versus getting something from Facebook, I think it's a good option

I am still waiting my $1000 refund check. I waited about 2…read moremonths. you guys always answered you are sending $1000 refund check in 2weeks, 1week, 48 business days. But I never got it. I am so sick and tired of waiting. I feel like you toying on me. Please send me the check. I want to finish this issue as soon as possible. Please Please

I've been trying to get a refund on a canceled order for WEEKS and can't get anyone to resolve the…read moreissue. I get told that a manager will call me back, and they don't call. It's the same story over and over again, but nobody can seem to figure out how to process a return. I bought a mattress here, but after discovering it was going to take almost two weeks to arrive, I just ordered direct from the manufacturer and had it in two days.

Manager Kyle gave us outstanding customer service. He answered all of our questions & helped us to…read moreselect the right products for us. When we needed to stop by with a question saleswoman Rae was equally as helpful and friendly. We would without reservation recommend the Wilton/Norwalk Mattress Firm store.

The customer service is fabulous. Big shout out to Carlos for assisting us in store and Alex for…read morecoming to our home when we were needing support with our new TV. The nicest gentlemen I could work with. Appreciate all your help! Thank you

If I could give it 0 stars I would. The people they send to your house never want to do their job…read more We had our washer and dryer installed and I had to buy extensions for all of the hoses. I had PC richard come out a year later to remove the washer & dryer from the pedestals and they told me the hoses wouldnt reach if I removed the pedestal. Incompetent, RUDE, and they never want to TRY and do the right job. HORRIBLE - BUY FROM SOMEPLACE ELSE

I recommend Mattress Firm of Norwalk for your mattress needs. Gerry G. was very knowledgeable of…read morethe products, pleasant, and made the whole process easy! Thanks again!

Gerry G was very helpful and knowledgable, and is the kind of salesman who's a pleasure to do…read morebusiness with. I went in for a mattress for my son, and ended up getting one for myself as well. Got a good price. I'm so glad I treated myself to the new mattress; it's hard to convey what a tremendous upgrade it is from my old one. Very happy with this purchase, store, and sales staff. Only complaint is that there was a hitch with delivery logistics or something and it was a few hours late, but these things happen sometimes, so, not worth removing a star.

Kirk the manager reached out to me and offered me a discount because the gift card that I was…read moresupposed to get as a gift never worked. That's customer service

I bought a coffee table and three swivel armchairs. One of the swivel armchairs sqeaked a lot…read more After many weeks of calling, an exchange was scheduled. They brought another chair that also squeaked, and the delivery people were unable to take the other armchair because they were unable to remove the metal ring from the bottom. The coffee table came damaged. Had to be returned. The second try, the coffee table came in good shape. Thank goodness. Then another swivel armchair had a metal ring that stuck out and wasn't level with the floor. Still waiting for a technician to address that. A lot of stress from buying furniture at this store. Next time, I will buy elsewhere.

The store is small and cute, at first glance I was greeted in the most friendliest way, everything…read morewas nice, neat and clean. They had a display of different things they offer like nightlights, pillows and blankets, they also had a few made up rooms with different beds for you to try on which was nice. The sales associate that helped me was very knowledgeable and answered all my questions, I know that buying a mattress is a big deal, for we spend a good portion of our life in bed and so getting all the right information was key with the direction of someone that knows what they're doing. I felt comfortable haha get it ? But no really, I felt like I could ask Jocy (the sales rep) anything, she even told me I could schedule a nap session!?! Did you know that?--- that way you could really test their pillows and mattresses! So if Youre undecided or unsure on what bed is best for your body, go take a look and take a nap to find out haha!

I'd been excited for years to finally order a Casper bed, but this experience has been a huge…read moredisappointment. We weren't told hiring setup would be essential, yet the adjustable base was impossible to manage with the weight of it even with two people. The first delivery came damaged and therefore delayed and once arrived the mattress was not in like-new condition. Then when contacting Casper we were told we needed to pay $300 for the Dolly set up service. Once we paid and they sent someone they were not able to complete the set up because there was missing screws and bolts as well as a cover with damaged zipper and not a good fit for the headboard itself. Now, while waiting for replacements, we're being told to pay another setup fee for them to return to complete the setup. This isn't just poor service it's far below what I expected from Casper. After all of this, I wish I'd chosen a small family-run business who had offered so much more as far as customer support and follow through. I'm still waiting for parts so no complete bed and not sure with all the back and forth with customer support to know where we even stand or what is going on to complete this bed. With a bed at this price point I would expect better customer service.

Can't rave enough about this place. We got our Caldera Seychelles hot tub from here after doing a…read morewet test - fits six people, has a recliner, and such a powerful foot-massage jet right in the middle. We've had the hot tub now for two years, use it weekly, and are completely obsessed. It's the most soothing way to start and end the day. We also got their monthly valet service cause there's no playin around with a hot tub, and they do a bang-up job every time. It's so clean and they're so reliable, texting the day before that they're coming by. Even the smell of the hot tub after they clean it is heavenly! It's like having a top-notch spa resort experience, right in your backyard. 5 stars!!!!

I have had my hot tub for 5 years and it is wonderful!! Got to try it out in the showroom…read moreI do the monthly service and they do a perfect job. Thank you guys Great service, selection and value