We had a great experience with the selection and installation of our hallway runner. I don't want…read moreto discredit that positive experience. We've had It almost 1 year still happy. Go there for that, we may even go back to finish the basement stairs. However after 1 year holding off on a review I can't help but still feel the sting of a set of table and chairs we spent A LOT of money on and are ultimately disappointed with. We had done some research before coming in but were honestly novice. Thought we met someone who we could trust, who understood the quality we were looking for but once the set arrived by delivery (yes Bob from the showroom can be gruff), we were bummed and were stuck with It based on their Return policy. We vowed never again to buy from a picture on a laptop, which after spending so much time trying to find a set that we'd like, we just settled for in order to get something in the works for our empty new house. Had to learn the expensive way! *pictured: awesome runner; The "farmhouse table" which I was told was from North Carolina (via China) and bistro chairs $250 chairs that they told me we needed to customize cushions for starting at $48/pc

My wife and I were very pleased with the personal attention and expertise of the sales people. This…read morestore is truly one stop shopping! The furniture and bedding selection was great as well as Jessica directing us and putting it all together. A genuine professional experience. Five stars for sure. Lou T.

Amazing place! Mother Nature's bounty turned into works of art! If you seek uniqueness and…read morecreativity in your living environment... don't waste a minute...stop here! We are so happy we did. The work is beautiful and possibilities are endless !

We were in search for a bold, modern wood dining table to get rid of our countryish one and found…read moreNew England Lumber in Mount Kisco back in July '21 to revamp our set with something more exclusive. The huge wooden table outside is a giveaway for what's to come and you'll notice exceptional designs that come at a price. These folks use real wood and no MDF or Particle Board crap. This is absolutely a premier treasure trove with humongous wood slab samples the same way there are smaller furniture pieces you can grab from the floor. We took a look at the intricate wood detailing and knew we were in the right place. Tried to speak to a floor person but the owner's wife suggested we speak to him directly as he has a better handle on design. He was busy so we scheduled an early Saturday afternoon appt to talk to him about style and price. Mauricio was welcoming, knows his stuff and answered all our questions. But between an extremely hefty kitchen gut job+repair+cabinets+labor, we didn't want to break the bank for a small dining table. So when we gave him measurements for a 5' wood table with black metal legs, we were looking at $3,150. I get it...it's custom made. Eyes wide open. Not ruling these folks out yet. Even if you don't buy anything, it's a great place to get lost for a couple of hours.

Loved the experience! Beautiful fabrics and skilled workmanship. A bit pricey but worth it. My…read moreliving room came out perfect.

I worked with Fran for chair, seat cushions and window shade…read more She was so knowledgeable and understood what I was looking for. i had previously bought Hunter Douglas shades that needed to be repaired. Patty took care of it, and easily had them fixed, and returned to me promptly I have been very happy with the service and the people who work there

I was tricked into signing up for a credit card, without realizing it! Went to this store for the…read morefirst time. The cashier asked me if I wanted to sign up for "Rewards"; I said Yes. She said she'd be able to sign me up very quickly. She then had me fill out some information on the screen. It was all very fast. Next thing I know, she tells me that my card will be in the mail in a couple weeks, and she gives me paperwork having to do with MasterCard. I said, "You asked me about Rewards. You never said anything about signing up for a credit card". She then said, "Sorry about that, you don't have to activate the card when you get it". - but said in a tone of voice that said that she really didn't care. So now I'm stuck with a credit card that I never requested and do not want, and constant emails that I also do not want. Yes, yes, I should have paid more attention to the forms I was completing on the screen. Admittedly, I was experiencing some back pain at that moment and wasn't paying much attention. So that part is my fault. However, I will never forget that they had me sign up for a credit card without ever verbally telling me that that was what I was signing up for. That should not be allowed. Writing this to warn others.

3 starts because every time I shop here i pick up a few things I like -but- I HATE THAT THE PRICE…read moreLABEL IS ALWAYS IN A SPOT IN OF OR ON THE SIDE OF THE OBJECT. The problem with these damn labels is that they DON'T WASH OFF!!! If you can get the paper off the sticky glue doesn't come off. COME ON!!!!! Put the price labels on the bottom of the items so that we don't have to damage our new products. IS ANYBODY HEARING ME ABOUT THIS. And don't tell me that it helps the cashiers. Every cashier looks all over the item for the price because they are never in the same place. Somebody is just plain lazy to do a better job.

My experience with Ethan Allen was fabulous. The sales representative Justyna Librandi was very…read morehelpful with helping me to decide which pieces would work in my living room. She requested photos of the space and items I needed the new furniture to complement. I wrote this response to her with photos. I have all of my items. I had to re-arrange my space to accommodate the chairs. I love every item and I am enjoying my purchases. I just love the ottoman, thanks for finding this piece it adds such a warm touch to my living room. Thank you for all your help. I am going to try to send a few more photos. A very happy and satisfied customer. I plan to use Justyna to assist me with additional purchases sometime in the near future.

Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Mark has restored my mid-century Danish furniture with such great care and skill.They are really…read morebeautiful and that it makes me happy every time I walk into my living room. Mark is a skilled craftsman and a really nice person.

Horrible experience with these people. I spent over two hundred dollars buying several things at…read moretheir auction. This was my first time purchasing anything from them and it will definitely be my last. I showed up to pick up my items and was given cursory information about where in the warehouse things were stored. It was "self service" which could have been doable with more patience on the part of the charming girl behind the desk. I am being ironic. I was told I couldn't carry the bag I had brought for my purchases but had to use a shopping cart. As the cart bounced up and down over the uneven floors, one of the antique platters I had just put in the cart fell on the floor and shattered. No one came to help or apologize, rather the gentleman who seemed to be the nominal boss yelled at me that it was my fault and they weren't responsible for the breakage before I had even thought to inquire. Also the loud sound of a broken dish only elicited laughter from the charming girl. I should mention that I am a senior citizen. I will never return and I hope to discourage others.

Avoid this auction house. They do not respond to emails or phone calls about listings. Items are…read morenot properly stored to avoid damage. They pile the stuff up in their small warehouse and damage occurs post-auction.I watched this with my own eyes. They do not employ staff to move inventory around for pick ups and the "ladies" who work there are not capable. Most auction houses employ in-house staff to manage the inventory - typically young guys that can handle heavier items. I agree with other reviewers that found the staff curt - the head "lady" was rude when I asked a simple question. I made the mistake of purchasing an expensive Thomas O'Brien rug. Once I got it home and unrolled it I found clods of mud and leaves rolled up in the rug and bright pink stain on the back that had bled through to the front - this stain was not noted in the listing or visible in any photos so it must have happened while in the auctioneer's hands.