Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.

If you are looking for home furnishings, I would strongly recommend meeting with Maria Ciringione…read moreat Bassett Furniture (Hartsdale, NY). At first, I was reluctant to go into the store because from the outside it just didn't look like the type of place that was going to have what I needed. I was wrong! Upon entering I met Maria. I cannot say enough good things about her. She is great - knowledgeable, personable and very helpful without hovering or using any hard sell tactics. She came to our home for a consultation (at no cost!) and helped me design a new living room layout. Her assistance did not end with the sale. She helped me choose new paint colors, gave me her opinions on decorative accents and even came to our home on the day of delivery to ensure everything went smoothly. It did!

Amazing quality, super customizable furniture that is affordable can only be topped by the talented…read moredesign team. Overall exceptional experience. Family friendly which is a huge plus! Amazing staff is super accommodating to families. Cannot recommend this location enough. If you are a family in Westchester looking for furniture this should be your first stop!

Once AGAIN? Ginny, Ken, Corinne - Have managed to take my…read morethoughts, & Translate into (affordable) & Personal gifts delivered to my recipients, Wrapped & Boxed!! Like Rock-Stars From Queens, Who've Come to help (the helpless!) For personal selections & good advice - My ALL- time go-to - ALL year round!! They make me Look Good!! ‍ Consistent, Excellent results!!

They did a great job at a reasonable price on my frames that did not survive a fall.read more

I love RH and this particular location is beautiful…read more HOWEVER! There is nothing more uncomfortable than walking into a place and feeling unwanted or unwelcome. Blonde lady in her 60's made it clear that I'm just a small fry and wasting her time. I came prepared and knew exactly what I wanted. I only needed help choosing between two wood tones and asked to see a table to help me with my decision. At one point she said look in this area as she sat busy on her laptop. Also what chairs would fit best?. I wanted to be able to have arm rests and still push the chair under the table. She told me to come back when I know what I want. I walked around read description of displayed pieces and left disappointed. My teen daughter also noticed how stuck up she was. I did ordered on line, and by leaving I had time to scroll on line and found chairs at 1/3 price (no armrest). Thanks for nothing you miserable old hag. Remember you don't own RH you just work there.

What a beautiful relaxing environment to experience in Greenwich!! Love the vibe here and all the…read moregorgeous furniture!!

I held off on writing this review until after delivery, installation and haul away of the old…read moreappliances took place, to ensure it was truthful and factual in both the sales and delivery/installation aspects of the purchase. After a truly horrible experience trying to buy a Gas Range from Lowes in Yonkers and take delivery of it (read my Yelp review) and finding total indifference when visiting the appliance dept. at the Home Depot in Yonkers, I felt angry and not sure what to try next. A family member advised me to try PC Richards, and I stopped by their Yonkers location on Friday at 8pm, figuring that since they closed at 9pm, I would only be wasting an hour before having to come back the next day. I walked in and then met Keith Woods, whom I consider to be one of the most helpful sales people I have ever worked with. Within one hour, he located both a gas range and a dish washer that were in stock and which could be delivered on Sunday. His manager Oscar was equally helpful and they both did not rush me (even though the store closing time was approaching) and took the time to make sure I understood what I was purchasing. Keith went out of his way to make the shopping experience painless and even enjoyable. I left the store feeling hopeful for the first time in two weeks that things might turn out ok. Sunday morning rolled around and I had been advised that the delivery company would be calling me between 7am and 8am with delivery information. At 7:15 am, I got a call from the delivery truck, telling me they were 30 minutes away. They arrived on time, expertly remove my old appliances, gave me time to clean up the dust and debris that had been trapped behind the old appliances and then slowly and carefully installed the new appliances. They tested both the gas range and dishwasher before they left and all in all, took about 90 minutes for the entire removal and installation process. So let's recap: - Sales: Fantastic experience - Logistics: Fantastic experience - Installation: Fantastic experience I'm seeing a trend here.... If you read my Yelp reviews, you will see that I rate restaurants, merchants and tradesmen fairly and accurately. Simply put, I feel that both Keith Woods and PC Richards provided an exceptional experience and delivered on their promises (when Lowes and Home Depot could not).

I am extremely disappointed with my experience with PC Richard & Son regarding a brand-new air…read moreconditioner that I purchased in August 2025 for approximately $1,500, along with professional installation and an 8-year service plan. I purchased in the Yonkers, NY in Central Avenue location. Because I purchased the unit at the end of the summer season, it received very little use in 2025. When the first major heatwaves arrived this year, the unit stopped cooling properly. Since the unit was still under warranty and I had also paid for extended service coverage, I contacted PC Richard for assistance. The first service technician told me the unit had been installed incorrectly because a rear grille had not been installed. He informed me that if I did not have the grille, I would have to pay $233 for a replacement. Fortunately, I had saved the grille because the original installer had told me it was unnecessary since there was already a grille from the previous unit. I showed the technician that I had the grille and asked him to install it. He refused, stating that the installer would need to do it. So I had to schedule another visit. The installer then came to my apartment, installed the grille, and left. When I turned the unit on during another hot day, it still did not work properly. With temperatures reaching 86 degrees in my apartment, I had to call for service again. During the next service visit, the technician informed me that the unit was STILL installed incorrectly. When I asked what was wrong, he explained that the installer had added the new grille but failed to remove the old grille from the previous unit. I asked how I was supposed to know that. His response was that the installer should have known. I then asked him to correct the problem. Initially, he refused, stating that the installer should have done it. At that point, after multiple appointments, conflicting explanations, and sitting in an uncomfortably hot apartment with a brand-new air conditioner that still did not work, I firmly expressed my frustration and insisted that someone take responsibility for fixing the issue instead of continuing to argue about whose job it was. Only then did the technician remove the old grille himself. The result? The air conditioner immediately worked perfectly. What should have been a simple 10-minute fix turned into FOUR separate visits. As the customer, I paid for the air conditioner, I paid for professional installation, and I paid for 8 years of service because I am not an HVAC professional. Yet I found myself caught in the middle of what felt like a dispute between the installer and the repair technician. Each blamed the other. The installer called the repair technician lazy, and the repair technician called the installer lazy. Meanwhile, the only person suffering the consequences was me--the customer--sitting in an 86-degree apartment with a non-functioning air conditioner during a heatwave. In my opinion, the installer bears responsibility for failing to install the unit correctly from the beginning. However, the repair technician is equally responsible for refusing to correct an obvious installation problem until after multiple visits and significant frustration on my part. What shocked me most was the complete lack of customer service. No one seemed focused on solving the problem. Instead, there appeared to be more concern about determining who was right and who was wrong. I paid for installation. I paid for service. I paid for peace of mind. Instead, I received FOUR appointments, finger-pointing, excuses, and days of discomfort for a problem that ultimately took only minutes to correct. This experience has completely undermined my confidence in PC Richard & Son's installation and service departments. Customers should never be forced to referee disputes between employees while suffering the consequences of their mistakes.

Daughter needed some items so last time went shopping here. A staff member helped us out and…read moreoffered some suggestions as well. 30% off everything in the store until of this month. That's a great deal to take advantage of right now.

I genuinely love this store and find myself coming back to it over and over again, both for my…read moredental practice and for my personal space. It has become a go to whenever I feel like something needs to be more efficient, more streamlined, or just better thought out. What makes it stand out is the experience of actually being in the store. Walking through the aisles sparks ideas in a way that online shopping never does. You start seeing possibilities you didn't even know you needed. A drawer divider becomes a system, a storage bin becomes a workflow solution. It's not just shopping, it's problem solving in real time. I use a lot of what I find here to improve organization at my office, and it has had a real impact on how smoothly things run day to day. There's something very satisfying about creating systems that reduce friction, and this place is full of tools that help you do exactly that. They consistently carry unique, well designed solutions that you won't easily find elsewhere. It feels curated for people who actually care about organization, not just basic storage. If you're someone who enjoys optimizing your space, whether at home or in a business, this store is incredibly inspiring. I would honestly describe myself as an organization enthusiast, and this is one of the few places that truly delivers on that level.

Todd is great. He knows his business and he knows the area. I just moved here and he's givin me so…read moremuch valuable information. The blinds are amazing!

Todd is the consummate professional. He knows his stuff and made many helpful suggestions. He…read morecarries a full line of products to choose from and we found his prices to be competitive. The personalized service delivered right in your home can not be beat. We highly recommend him.

Store owned by same company as Home Goods, Marshall's and TJmaxx. Wide selection of furniture and…read moredecorations, you'll find everything you need! I was searching for a bedroom carpet and saw a Karastan one I liked. I didn't get it because I thought $600 was too much, but once I went home I couldn't stop thinking about it. I found it online for $1799 and needless to say I ran the next day and got it!! I saved $1100 and was also happy! The guy at the carpet are was very helpful and even helped me put it in the car!! Excellent experience all around!

Tjx, Marshall and home sense are always my go to stores you can always find what you're looking…read morefor without breaking the bank