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    West Upholstery

    2.5 (2 reviews)
    Open 10:00 am - 3:00 pm

    West Upholstery Furniture Reupholstery Photos

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    7 years ago

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    Mattress Firm Portchester

    Mattress Firm Portchester

    (16 reviews)

    $$

    Roxanna was so great helping me & my mom pick a mattress. Roxanna was able to assist my mom, while…read moresticking to my mom's budget and seemed very knowledgeable about the difference in their bed frames & mattresses. Also, this was a far better experience than the Mattress Firm in Greenwich.

    I've been having ongoing back issues and my chiropractor recommended that I replace my bed. The…read morething is, we just moved to the east coast and I haven't been mattress shopping in 20 years. So reluctantly, I went to my closest Mattress Firm (late on a Friday night), because I hate being 'sold to'--and I was delightfully surprised at the wonderful service experience I had with Daniel Z. I had done some research online but wanted to test a bunch of mattresses, Daniel was wonderful at answering my questions, guiding me to try different options simply for comparison, and then letting me come to my own conclusion. I never felt "sold" to, instead, I felt like I was truly listened to--and that means everything to me as a customer. I left without purchasing anything (because I'm someone who needs time to reflect and think about things some more)--and then spent the next day going to 3 other Mattress Firm stores in the area, just to try different beds (as each store has slightly different inventory out on the floor). I finally made my decision on a mattress (and landed on a more expensive mattress than the one I had originally come in to buy)--but after having really bad experiences at each of the other stores (where one sales person literally would not stop talking, never listened, the other just kept trying to push the most expensive bed on the floor on me, etc.)--I drove an extra 15 miles out of my way just to return to this store, so that I could make my final purchase with Daniel. He had mentioned that he wouldn't be working today, but that Craig would be there--and wow, I had just as wonderful of an experience with Craig as I did with Daniel. Craig was incredibly kind, courteous and got me in and out of there in less than 30 minutes, without trying to upsell me a bunch of stuff I didn't need. I am so, so grateful to both Daniel and Craig for treating me the way I like to be treated as a customer--giving me space to think, not pushing too hard on anything, straightforward and honest, and incredibly efficient. I can't say enough wonderful things about this store! My mattress should arrive in a couple days and I'm so excited!

    Ethan Allen

    Ethan Allen

    (35 reviews)

    $$$

    My experience with Ethan Allen was fabulous. The sales representative Justyna Librandi was very…read morehelpful with helping me to decide which pieces would work in my living room. She requested photos of the space and items I needed the new furniture to complement. I wrote this response to her with photos. I have all of my items. I had to re-arrange my space to accommodate the chairs. I love every item and I am enjoying my purchases. I just love the ottoman, thanks for finding this piece it adds such a warm touch to my living room. Thank you for all your help. I am going to try to send a few more photos. A very happy and satisfied customer. I plan to use Justyna to assist me with additional purchases sometime in the near future.

    Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

    West Upholstery - reupholstery - Updated May 2026

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